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CAR WASH The Podcast is your source for real stories and real business insights from the experts – both in and out of the car wash industry. Our show helps investors, owners, operators and managers think about ways to enhance their business. Our podcast is a free on-demand audio program that provides information on the latest trends impacting the industry, tips from successful industry leaders, and inspiration for our listeners.
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The International Carwash Association’s Hall of Fame Award was first presented in 1962 to car wash operator and inventor, Jimmy Butts. Since that time, the award has continued to honor titans of the car wash industry. We’re talking about true innovators and leaders - those who have left an indelible mark across the industry. Today’s episode honors …
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"Superfans are loyal, engaged customers who are going to advocate on your behalf. They're more likely to go back and tell their friends about you. But here's the thing about superfans: you don't buy them. This is not about if you can run the right ad or find the right people online and target them with the right thing. You create them. Superfans ar…
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License Plate Recognition (LPR) technology is used broadly across industries, from loss mitigation for lenders to recognizing the vehicles of wash members in the car wash space. In 2009, DRN Data entered the loss mitigation space working with lenders, banks, credit unions, and insurance agencies to find cars that needed to be repossessed. Soon they…
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At The Car Wash Show 2024, Claire Moore, Chief Learning Officer for International Carwash Association, interviewed several learning and development leaders in the car wash industry. We look forward to sharing these conversations throughout our 2024 podcast season. In the first interview of our learning and development series featuring training expe…
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Doug Cross, Business Manager for the Australian Car Wash Association, joins Eric Wulf, CEO, International Carwash Association (ICA), and Kendra Johnson, VP of Business Development, ICA, for a conversation about the upcoming opportunities at the Car Wash Show Australia 2024. Cross breaks down what is happening in the vibrant and evolving Australian …
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The Car Wash Show 2024 in Nashville was a huge success! With record-breaking attendance and a sold-out exhibition floor, the event exceeded expectations. This year’s show featured engaging events including live presentations at the Pitch theater, the Hall of Fame celebration, The Big Bash, Innovation Alley, and much more. With all these amazing thi…
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The Car Wash Show 2024 in Nashville is just ten days away! It will feature the most exhibitors we've ever had, the largest square footage, and it is sold out! Claire Moore, ICA's chief learning officer, is here this week to reveal some of the opportunities you may not know about along with a few tips and tricks to stay organized and get the most ou…
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We are going behind the brand with Qual Chem. Joseph Moldovan, founder and managing director, and Ryan Molinelli, VP of Sales, join us to pull back the curtain on the company's history and to discuss their new graphene product: NanoHex. We discuss the story of Qual Chem's founding, how they maintain company culture now, and the reasons for adding t…
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"The most important thing on a remodel is that you go big .... it's really important that you don't just put lipstick on the pig." If you are considering remodelling your wash, there are many questions you need to answer before you begin. What amenities do you want to add? What is your budget? Is a remodel going to be less expensive than starting o…
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When it comes to investing in your people, staff training is where it’s at. It even took the top spot in the Q1 ICA Pulse survey. In fact, 49% of those surveyed shared that they are planning on spending more on training in 2024 and 50% about the same as last year – leaving only 1% that were planning on decreasing their spending in this category. Wh…
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Could understanding the trends of the U.S. economy make you a better car washer? It might. In this episode, Eric Wulf, CEO of International Carwash Association, and Alex Chausovsky check in on the current state of the U.S. economy and how to understand, define and interpret it to make more strategic business decisions. Chausovsky delves into three …
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Membership models and unlimited clubs have become the norm in the car wash industry, but the methods by which we convert visitors to members are mostly restricted to face-to-face in-person sales. This week on the show we explore the question: Could customers join our membership programs online... and could they even do it without even having visite…
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The future of work is not only difficult to predict, it is the wrong question to ask. The question we should be asking instead is: How do we build an incredible team that can help us get to whatever the future of work looks like? Eric Termuende, author of "Rethink Work" joins us with a bold suggestion. He shares that the best solution to talent acq…
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Continuing our content theme from last week, we have another conversation around artificial intelligence. Brian Sathianathan, co-founder of Iterate.AI, joins us to talk specifically about AI in the car wash space. Iterate.AI works with companies across many industries including several big car wash and convenience store brands. Sathianathan offers …
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Our guest is Terry Brock, who just celebrated his 40th year as a Marketing Advisor. He joins us to talk tech trends which, let's face it, are mostly AI these days. Brock shares with us some thrilling use cases for AI in the carwash space as well as some input on common concerns. Every new technology has brought with it some fear. Brock reminds us t…
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Danka Dubak, director of marketing for AVW Equipment Company, joins us to go behind the brand and discuss the trends AVW is seeing in the industry from a supplier's point of view. AVW is a family-owned business that just celebrated 51 years in operation and Dubak is the third generation. As suppliers, part of AVW's job is both anticipating and trac…
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Tony Sposit always wanted to be a paramedic. And after high school that is exactly what he did. But in between his 24-hour paramedic shifts, he decided he wanted to find more work (he claims he was driving his wife crazy around the house). When the Frenchtown-Monroe Auto Wash opened near his home, he became an attendant loading cars into the wash. …
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If you’ve found yourself wondering about how you can better motivate today’s employees … or how to level up your spaghetti … you’re in luck. Our guest, Joe Mull, has some hard truths and expert tips about both in, surprisingly, the same conversation. Mull, the author of Employalty (plus several others) and host of the podcast Boss Better Now, joins…
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If you attended The Car Wash Show in 2023, you undoubtedly saw Quick Dry’s booth with pink carpet. Jonathan and Lindsay Wiles, who run the family-owned business, called it the ugliest booth at the show. But the carpet was to bring awareness to a great cause. In October of 2023, Quick Dry launched its Go Pink! campaign. They sold pink towels to part…
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This episode closes out season three of CAR WASH the Podcast. We spent some time playing clips from some of our favorite shows from the season and discussing what is coming up next year from the International Carwash Association. The episodes we discussed in order of appearance can be found at these links: Season 3, Episode 1: Gleam Car Wash Colora…
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Claire Moore of the International Carwash Association, Justin Salisbury of Breeze Thru Car Wash, and Michael Schultz of Rich's Car Wash joined Matt DeWolf in an informative live panel at the Car Wash Show™ 2023 in Las Vegas. They discuss talent engagement, investing in your workforce, and how to effectively let employees know their personal worth a…
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In early November of 2022, Jeff Pavone was on the show to talk about what was happening in the car wash industry in a two-part episode called The Great Market Reset. A year later, Pavone is back with his insight on the industry from his perspective as a founding partner of Amplify Car Wash. We discuss the recent market pause, trends moving forward,…
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Marketing is all about spending money to (hopefully) make money. The trick is knowing where to focus that spend. This week we are playing you a panel, recorded live at the Car Wash Magazine Live Studio at the Car Wash Show™ 2023 in Las Vegas. Levi McClendon of OptSpot, Nick Rodia of Sgt. Clean Car Wash, and Sam Sousa of All American Car Wash joined…
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This episode is all about people and is applicable to much more than the car washing community. Justin Salisbury, president of Breeze Thru Car Wash joins us to talk about how Breeze Thru Car Wash has maintained its culture as they have grown to 12 locations. He defines culture, gives great tips on coaching, discusses building trust, balancing staff…
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This week Matt DeWolf is handing the mic over to four very capable speakers who were gathered at the Car Wash Show Europe in Amsterdam last week. Eric Wulf of the International Car Wash Association along with Bryan Madderson of the Car Wash Association in the UK, Thomas Drott of the Federal Association of Gas Stations and Commercial Car Washes in G…
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This is a conversation for managers by managers. Iona Kearney of Speedy Sparkle Wash, John Sproul of Camel Express Car Wash, and Shad Valle of Metro Express Wash joined us to discuss their personal management successes, failures, and ideologies. This panel was presented live at the Car Wash Magazine Live Studio at the Car Wash Show™ 2023 in Las Veg…
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So you collect some data but don't know what to do with it? You collect no data and don't know how to start? You don't know how to get more information from your customers? You want to turn your data insights into a more personalized relationship with your customers? In this episode, we bring you a panel with exactly those insights. Kacy Erdelyi of…
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We are continuing our conversations with vendors who will be headed to the Car Wash Show Europe one month from now! In this instalment, we chatted with Jean de Negri. Negri oversees International Sales for Coleman Hanna Car Wash Systems. Jean de Negri told us about his amazing path to Colman Hanna and the importance of regrouping face-to-face at th…
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We are continuing our conversations with vendors who will be headed to the Car Wash Show Europe one month from now! In this instalment, we chatted with Nate Wellens. Wellens is the Distributor Sales Support & International Sales Representative at Washworld. The Car Wash Show Europe 2023 is in Amsterdam, on September 21 & 22. We will continue to air…
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This week we bring you an important conversation between Dorielle Birnkrant COO/CMO of PetroCal Associates and Megan Ragsdale COO of Soapy Joe's. Ragsdale is also the founder of Risky, Inc and the author of the book: "Risky Women". Birnkrant interviewed Ragsdale about her book, women in leadership, and the benefit of diversifying your company's lea…
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In this episode, we discussed the Car Wash Show Europe with Robert Andre. Andre is the Senior Vice President of Innovation at Sonny's The Car Wash Factory. The Car Wash Show Europe 2023 is in Amsterdam, on September 21 & 22. This is the first of several interviews we will air with exhibitors previewing the exciting things that will be on display at…
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So you are thinking of selling your wash? In this episode, we bring you a panel that could not be more informative on the subject. In 2022 Zips Car Wash bought Jet Brite with the assistance of Amplify Car Wash Advisors. Dave Dalesandro the former owner of Jet Brite, David Miller of Zips, and Jeff Pavone of Amplify join us to talk about the process,…
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Dan Gingiss is a customer experience expert, who believes that a remarkable customer experience can be your best marketing. Gingiss argues that in car washing the wash itself isn't that different from location to location. "People want to drive away with a clean car that isn't scratched". That makes the product difficult to compete on, so the area …
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Sarita Maybin is a keynote and inspirational speaker. Maybin shows her audiences how to transform uncomfortable conversations into constructive communication. With real stories, real solutions and a relatable presence, she breaks down barriers to reveal how to work together better. In this episode Mayin shares with us tips on language to use in con…
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Jason and Claire Cunningham are the husband and wife team behind Big Splash Car Wash and Spotless Wash Solutions. They are, as many in the car wash space, scrappy entrepreneurs. What sets them apart, and why we are telling you their story, is a step further than that. They approach car washing with innovative technology. Technology that they have b…
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Sterling Hawkins is an author, investor and entrepreneur, and most importantly the founder of the #NoMatterWhat movement. In short, Hawkins shows people how to achieve the results they want regardless of the circumstances. In this episode Sterling tells us his story of going from a multi-billion dollar startup to collapse and coming back to launch,…
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Alex Chausovsky is the Vice President of Analytics and Consulting at the Miller Resource Group. He is a highly experienced market researcher and analyst with more than twenty years of expertise across subjects including economics, industrial manufacturing, automation, and advanced technology trends. In this episode, Alex provides some big-picture a…
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We are taking a break from your education and improvement this episode. This one is more about honoring two people who are by all accounts, already excellent car washers and amazing people…. But we bet it rubs off on you. At the Car Wash Show 2023 in Las Vegas, Manuel “Manny” Lozano of Lozano Car Wash and Frank Dorsa of Classic Car Wash were both h…
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We bring you an episode from the final day of The Car Wash Show 2023 in Las Vegas. ICA President Justin Alford and CEO Eric Wulf chat about the state of the car wash industry. They recap the show and talk about what they think is coming up in the future. This episode is the first show from The Car Wash Show this year and will be followed by three e…
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Kim Vinciguerra, ICA's Chief Experience Officer stopped by to chat about The Car Wash Show 2023 in Las Vegas. The show is coming up next week May 8-10. Kim told us about some of the new aspects of the show including late-night events to help network, more vendors on the trade show floor than ever before, revamped education opportunities, and two ne…
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The labor market is changing and there's a new generation that we're trying to employ and retain and attract in our businesses. And on the flip side, we're trying to find ways to make really strong connections with our teams and customers. Smiley Poswolsky is here to discuss that on this week's episode. Smiley is a speaker at the upcoming Car Wash …
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This week we had a great conversation with Shep Hyken, one of our excellent speakers at the show coming up May 8-10 in Las Vegas. Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National S…
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This episode comes from a great conversation with Kacy Erdelyi of Spark Car Wash and Nick Rodia of Sgt. Clean on our most recent CAR WASH Magazine Live panel. Every month we speak with experts in the industry on a topic and share it with you. This month we discussed retention and online conversions. New customers are great, but how do we keep the o…
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This week's episode is an industry update on the new patent that OmniX Labs have secured for their real time analysis of security video footage. Anoop Kanthan, Chief Executive Officer & Co-Founder of OmniX Labs, talks us through the decision to get a patent, exactly how their product works, and his predictions for the AI landscape moving forward.…
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This is part two of our series on Gleam Car Wash in Denver. If you have not listened to part one we recommend you start there! In part two we hear again from owner and operator Emilie Barrata alongside the voices of other employees at Gleam and their philanthropic partners. This episode focuses on Gleam as a wash and its culture. We get a look into…
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