A podcast for home care agency owners and aspiring home care agency owners. Because nobody went to school to learn to run a home care agency.
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1
How to Manage Margins, Cashflow, and KPIs for VIP Private Pay Clients (Justin Currie Pt. 2)
55:50
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Home care operations and cashflow vary pretty widely depending on your payer mix. Justin Currie returns to talk about healthy margins and cashflow management for high dollar private pay clients. He’ll also discuss proper KPIs specific to private pay businesses. Get 70% off Justin's Grow Program by going to: https://masters-of-home-care.circle.so/ch…
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1
A Framework for Landing High Value VIP Private Pay Clients (Justin Currie Pt. 1)
57:37
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Looking to attract more high dollar VIP private pay clients? Justin Currie, Founder of WellSprings Home Care and Founder of Masters of Home Care is here to unpack key attributes, effective referral sources, and compelling messaging to attract VIP private pay clients. He’ll also share how to handle high pricing objections—come learn from a private p…
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1
The Most Dangerous Threat to Home Care Owners: Burnout (Jessica Nobles Pt. 2)
55:56
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You may be asking yourself, how much stress in home care is normal vs. unhealthy? Some days are harder than others, some weeks seem to drag on, and sometimes you're on the verge of a total meltdown. Jessica Nobles returns to talk about the very real case of burnout that all owners face at some point during their journey—and she opens up about her o…
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How to Structure Service Hours to Increase Margins (Jessica Nobles Pt. 1)
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1:00:02
Home care scheduling often gets compared to jigsaw puzzles or a chess match or sometimes pure chaos. Juggling shifts, managing evolving clients needs, balancing caregiver availability…it’s an ongoing struggle for every agency. Jessica Nobles, Founder of Home Care Ops is here to help you bring order to the chaos by teaching her method: structured sc…
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Expert Session Continued: Analyzing Your Home Care Financial Performance (Dana Charumbira Pt. 2)
51:06
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51:06
There are a 100 ways to slice and dice business revenue. Dana Charumbira is back to give insight on analyzing revenue, how to calculate and monitor margins, and common pitfalls when it comes to overhead costs. She'll also cover tips for long-term revenue management and budgeting that works. Enjoying the show? Send me a text and let me know! Learn m…
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Expert Session on Home Care Billing, Invoicing, and Managing Accounts Receivable (Dana Charumbira Pt. 1)
51:39
51:39
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51:39
Establishing the proper payment terms and invoicing frequency impacts all downstream revenue and cashflow. However, many agencies are doing it wrong. Dana Charumbira, Managing Director of The Home Care CPAs, is here to set the record straight and detail out small billing improvements that will help you scale revenue faster. Connect with Dana Charum…
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1
The Careswitch Story—And How We're Building the Future of Home Care (Ilya Vakhutinsky)
1:10:49
1:10:49
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1:10:49
Home Care U is brought to you by Careswitch. Co-Founder and CEO of Careswitch, Ilya Vakhutinsky is here to share his founder story, why we went all in on AI, and his vision for the future of home care. Connect with Ilya on LinkedIn: https://www.linkedin.com/in/ilyvak/ Enjoying the show? Send me a text and let me know! Learn more about Careswitch at…
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1
Four Proven Strategies to Breakaway from Your Home Care Competition (Aaron Marcum Pt. 2)
1:02:46
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Home care competition is heating up nationwide because we all know… the demand is skyrocketing. Aaron Marcum returns to talk about four proven strategies to separate yourself from the rest. We’ll dive into attracting and retaining talent, optimizing internal systems and processes, integrating technology, and gaining business control while also dele…
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How to 10x Your Growth Mindset as a Home Care Owner (Aaron Marcum Pt. 1)
57:22
57:22
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He operated an agency for 7 years, it sold and became publicly traded. He founded Home Care Pulse, it resulted in a 10x exit. He recently guided an independent home care business to 4x their revenue in less than 24 months. You could say he knows what he’s doing—Aaron Marcum joins Home Care U to talk about how your home care business will never grow…
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How to Refresh Your Home Care Brand to Drive New Business (Adam Corcoran Pt. 2)
1:03:12
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Is your home care brand getting lost amongst your competition? Is your branding material attracting new clients and caregivers? These are the types of questions you should be asking yourself—but also, Adam Corcoran, branding expert is here to help you answer. Listen to learn things like what branding material actually matters to when to consider re…
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The Benefits of LTC Clients and How to Scale LTC Revenue (Adam Corcoran Pt. 1)
56:22
56:22
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56:22
Many home care businesses only have a small portion of revenue from Long Term Care Insurance. Adam Corcoran, former Director of Business Development at Golden Care and CEO of Elevation Marketing is here to talk about how he became an expert in LTC and how it resulted in over $1M in LTC claims per year for the business. Enjoying the show? Send me a …
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1
How Leadership was the Key to Grow the Business to 1 Million Hours of Care Annually (Emily Isbell Pt. 2)
55:31
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55:31
The successes and failures of all home care operations tie back to leadership. Emily Isbell returns to break down her approach to roles, responsibilities, meetings, accountability, and development of the office team. The path to success wasn’t all sunshine and rainbows, so she’ll include hard lessons learned and honest mistakes made along the way. …
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The Story from Caregiver to Leading 7 Offices Across 3 States (Emily Isbell Pt. 1)
56:55
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She started as a caregiver in college. Then quickly realized you could make a living in home care. So, she changed her degree and asked the owner how she could get to his position someday. 14 years later, she’s got one of the most impressive success stories in home care. Emily Isbell, former VP of Operations at Home Instead and current CEO of EI & …
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How the Top 5% of Home Care Providers Communicate and Implement KPIs (Stephen Tweed Pt. 2)
59:26
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59:26
KPIs are more than numbers on a spreadsheet; they're accountability metrics embedded in your company culture. In this episode with returning guest, Stephen Tweed, we'll focus on the communication, implementation, and sustainability of the right KPIs for a home care business. Enjoying the show? Send me a text and let me know! Learn more about Caresw…
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5 Macro Home Care Trends and How They Impact Providers (Stephen Tweed Pt 1.)
1:08:16
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He's been called the "godfather of home care" but you may know him as Stephen Tweed, Founder and CEO of Leading Home Care. Join us as we unpack key trends that are shaping the future of home care—we'll discuss topics including: workforce, technology, consolidation, payers, and private caregivers. Enjoying the show? Send me a text and let me know! L…
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Cypress Home Care Earns $400K Grant to Expand Care for Medicaid Clients (Bob Roth & James Cohen Pt. 2)
50:02
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50:02
Cypress Home Care has received the Arizona Healthcare Cost Containment System (AHCCCS) American Rescue Plan (ARP) program award, in partnership with Nevvon and PocketRN. Bob Roth and James Cohen, CEO of Nevvon, are here to share how they plan to expand care and drive innovation for Medicaid clients. Enjoying the show? Send me a text and let me know…
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Aging in America and Its Impact on the Home Care Industry (Bob Roth Pt. 1)
58:33
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The world is changing at an accelerated pace, technology is playing a significant role in this change, but it is the demographic shift that is going to have the biggest impact on our country and on humanity. Bob Roth, Co-Founder and Managing Partner of Cypress Home Care is here to discuss how we prepare to care for this growing aging demographic to…
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How to Create a Specialty Program—And Why You Need One (Laura Shaw-deBruin Pt. 2)
58:05
58:05
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58:05
The needs of our aging population are complex, personal, and often go beyond the standard ADLs. Norwood Seniors Network runs several specialty programs in parallel with their home care services. Laura’s here to explain how to create a specialty program and the value it drives for the clients and the business. Enjoying the show? Send me a text and l…
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How Norwood Life Society Pioneered Aging Care in Chicago (Laura Shaw-deBruin Pt. 1)
58:56
58:56
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Not too many senior care companies can say they’ve been around for 120 years. Laura Shaw-deBruin, Executive Director of Norwood Seniors Network will share the inspiration, hurdles, and strategic decisions behind the brand that’s been serving greater Chicago for over a century. Enjoying the show? Send me a text and let me know! Learn more about Care…
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What Performance Metrics Should a Home Care Agency Be Tracking in 2024 and Why (Jensen Jones)
1:08:34
1:08:34
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How do you know if you're using the right KPIs? Jensen Jones, CEO of the Home Care CEO Forum, regularly gathers with home care owners in the top 10% of the industry—he's here to share his deep research on metrics and how to pick the right KPIs for your business. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: care…
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Little Decisions That Had the Most Outsized Impact on His Business (Kunu Kaushal Pt. 2)
1:11:50
1:11:50
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Kunu Kaushal returns to break down a handful of seemingly small decisions that he’s made, that have actually had a huge impact on his business—be prepared for some surprises. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect with the host on LinkedIn: Miriam Allred This episode was produced by…
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Some Big Mistakes He Made—And What He’d Do Differently (Kunu Kaushal Pt. 1)
1:03:33
1:03:33
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Ever wanted to hear a few vulnerable mistakes made by a wildly successful leader in home care? Well, here’s your chance. Kunu Kaushal, Founder and CEO of Senior Solutions in Tennessee, will share some distinct mistakes he’s made along the way and what he’d do differently if he could go back. Enjoying the show? Send me a text and let me know! Learn …
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The Change Healthcare Data Breach and What it Means for Home Care Providers (Joseph Dworcan)
56:20
56:20
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56:20
The healthcare sector just got hit with a cyberattack that could be the most significant in its history. Joseph Dworcan, VP of Product Strategy at Paradigm Senior Services joins us to discuss what happened, who's impacted, and how providers can better safeguard their data. Enjoying the show? Send me a text and let me know! Learn more about Careswit…
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1
What To Do—8 Things the Most Successful Franchisees Are Doing (Matt Ericksen Pt. 2)
59:42
59:42
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59:42
Top performers are intentional about how they think about and run their business. Matt Ericksen is back to share a specific list of tactics that he’s observed while visiting top franchisees around the country. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect with the host on LinkedIn: Miriam …
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What Not to Do—Lessons Learned from Underperforming Franchisees (Matt Ericksen Pt. 1)
58:48
58:48
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58:48
Sometimes it’s better to learn from the mistakes and failures of others. Another owners’ misstep could be an avoided pitfall for you. Matt Ericksen, Director of Sales & Operations at Griswold Home Care, is here to share uncomfortable truths and stories about franchisees that are falling behind. Enjoying the show? Send me a text and let me know! Lea…
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A Deep-Dive Into Territory Analysis & Optimization (Julio Briones Pt. 2)
1:04:36
1:04:36
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You're almost certainly not taking full advantage of the local opportunities for referral marketing and recruitment within a few miles of your office. Julio Briones, CEO of Briones Home Care Consulting, is here to talk about why—and how to fix that. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Co…
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How to Create a 12-Month Strategic Plan For Your Home Care Agency (Julio Briones Pt. 1)
58:42
58:42
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58:42
A pitfall of the entrepreneurial mindset is the tendency to just do stuff and see if your business grows as a result. What could possibly go wrong? We're bringing back one of our most popular guests, Julio Briones, to talk about creating a strategic plan for consistent, predictable growth. Enjoying the show? Send me a text and let me know! Learn mo…
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The Ins And Outs of Growing a Home Care Agency Through Acquisitions (John Bennett Pt. 2)
58:11
58:11
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58:11
Within a few years, John Bennett went from high school football coach to CEO of one of the country's fastest-growing home care companies. What can other owners learn from his journey? Let's find out. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect with the host on LinkedIn: Miriam Allred Thi…
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How A High School Football Coach Landed His Home Care Agency On the Inc 5000 Fastest-Growing Companies List (John Bennett Pt. 1)
56:02
56:02
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56:02
Within a few years, John Bennett went from high school football coach to CEO of one of the country's fastest-growing home care companies. What can other owners learn from his journey? Let's find out. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect with the host on LinkedIn: Miriam Allred Thi…
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What You Need to Know If You've Ever Considered Selling Your Agency (Doni Perl)
1:10:46
1:10:46
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Whether it's on the horizon or a vague future hope in the moments when you have time to step back and take a breath, you probably intend to sell your agency at some point. In this class, we're teaming up with a private equity advisor specializing in home care transactions to go through all the questions that will help you make educated decisions to…
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So You've Been Acquired By A Private Equity Firm. Now What? (Catherine Vergara Pt. 2)
53:39
53:39
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53:39
Over the last several years, private equity firms have started buying up home care agencies across the country. How does this impact the people in an agency, how do you maintain a good working relationship with the new owners, and how can agencies ensure that clients and caregivers remain the priority? Enjoying the show? Send me a text and let me k…
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What Is Care Management And How Does It Affect Home Care Services? (Catherine Vergara Pt. 1)
56:27
56:27
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56:27
More and more agencies are focusing on care management as a referral source or adding care management as one of their service lines. How does it work, how does it fit into your overall strategy, and how can you decide whether or not to pursue it? Catherine Vergara, president of Texas-based CareFor, is here to tell all. Enjoying the show? Send me a …
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The Processes and Culture It Takes to Grow 300% Year-Over-Year (Becky Reel Pt. 2)
55:30
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55:30
Becky Reel's agency earned the highest client and caregiver satisfaction scores of any home care agency in North America while growing as rapidly as 300% YoY—all while she was raising two young kids with her husband and living a full life outside of her work. In part 1 we learned her story; in part 2, we dig into the processes and strategy she used…
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The Story of the #1 Rated Home Care Agency in North America (Becky Reel Pt. 1)
50:32
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Becky Reel's agency earned the highest client and caregiver satisfaction scores of any home care agency in North America while growing as rapidly as 300% YoY—all while she was raising two young kids with her husband and dealing with a slew of health challenges. How'd she do it? We're going to find out. Enjoying the show? Send me a text and let me k…
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1
Why You Should Care About Cheer Home Care's Caregiver Tier System (Gabrielle Pumpian and Brooke Martindale)
46:58
46:58
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46:58
Why are some of Cheer Home Care's caregivers required to have bachelors degrees? Where is Cheer finding these caregivers? And how does the system they've invented impact the idea of caregiving as a true career? These are all questions we're excited to dig into in this episode. Enjoying the show? Send me a text and let me know! Learn more about Care…
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How to Build Referral Relationships When Donuts And Cold Calls Aren't Cutting It Anymore (Gabrielle Pumpian)
55:33
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55:33
Referral sources are the foundation of most large agencies' revenue. But as any experienced marketer will tell you, establishing these relationships has gotten more and more competitive. Here's how 3x home care marketer Gabrielle Pumpian is handling the challenge. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: ca…
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How to Find, Train, and Develop Great Administrators (Krystal Wilkinson)
1:01:33
1:01:33
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Having run a successful agency for ten years and serving as the president of Arizona's chapter of the Home Care Association of America, Krystal Wilkinson's passion is developing leadership talent. Join us as she sounds off on this very challenging aspect of home care agency management. Enjoying the show? Send me a text and let me know! Learn more a…
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Common Threads Between the Most Successful Home Care Leaders (Miriam Allred)
54:59
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Miriam Allred has spent five years interviewing hundreds of home care's top leaders. In 60 minutes, here's what she's learned from them—and what she says they're all doing similarly. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect with the host on LinkedIn: Miriam Allred This episode was pro…
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How to Become A Community Pillar So That Referral Sources Come to You (Lance A. Slatton)
57:19
57:19
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57:19
Rated the top local business in the state of Michigan, Enriched Life Home Care enjoys every agency's dream: their referral partners come to them. How did they do it? We're here to find out. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect with the host on LinkedIn: Miriam Allred This episode …
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Retention Strategies to Keep Caregivers For the Long-Haul (Kristin Beckholt & Stephanie Coursey Pt. 2)
54:45
54:45
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Kristin Beckholt is a home care success story—an RN who started her own agency, scaled it, and now helps other agencies do the same. Part of her secret is her laser-focus on caregiver experience and culture, starting with the moment they apply. Come here both sides of the story as we interview Kristin alongside her lead care professional, Stephanie…
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How to Retain More Caregivers From Application to Day 90 (Kristin Beckholt & Stephanie Coursey Pt. 1)
55:45
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Kristin Beckholt is a home care success story—an RN who started her own agency, scaled it rapidly, and now helps other agencies do the same. Part of her secret is her laser-focus on caregiver experience and culture, starting with the moment they apply. Come here both sides of the story as we interview Kristin alongside her lead care professional, S…
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How to Sharpen Your Recruitment Marketing With the 7 Caregiver Personas (Maggie Keen Pt. 2)
55:25
55:25
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55:25
In part 2 of our series with MissionCare Collective, we’re here to talk about their Workforce Study, the seven caregiver personas it highlights, and the very specific way this information can help you upgrade your recruitment strategy. Download the report free: https://www.missioncare.com/workforce-report-jan23 Enjoying the show? Send me a text and…
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The Hidden Challenges of Running a Home Care Agency (Maggie Keen Pt. 1)
58:54
58:54
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New data from MissionCare Collective paints a detailed picture of the parts of home care people that are tough to talk about—everything from racist requests by clients to caregivers being 3x more likely to experience anxiety and depression than the overall US population. Maggie Keen, VP of MissionCare Collective, is here to explain these findings a…
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How to Build An Agency That Can Grow Without You (Andrea Cohen)
59:15
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59:15
Whether you plan to eventually sell, want to exit daily operations, or just want to get a good night's sleep now and then, you'll need to build up processes and leaders who can keep your agency going without you. Andrea Cohen, founder of Houseworks and HCAOA board member, is here to talk about how she successfully did it. Enjoying the show? Send me…
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1
A Detailed Look At Building Your Marketing Budget (corecubed pt. 2)
55:04
55:04
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55:04
How much should you pay a marketer? How much should you put into community advertising? How about online leads? Google ads? With all these decisions, it can be tough to decide where to put your marketing dollars. In part 2 of our series with the marketing experts from corecubed, we'll discuss how to go about making these decisions. Enjoying the sho…
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What Marketing Should You Handle In-House And What Should You Outsource? (corecubed pt. 1)
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"Marketing" is a broad term in home care that includes everything from community networking to web design to Google Ads. Every agency owner faces the decision of what to do themselves, what to hire an employee to do, and what to outsource completely to a contractor. The marketing experts from corecubed are here to talk about how to make these decis…
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How To Decide Which Social Media Platforms To Use (Nick Bonitatibus Pt. 2)
1:05:03
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Social media can be a core element of your marketing and recruitment success, or it can be a discouraging time suck that yields little or nothing to show. In this episode we go platform-by-platform and channel-by-channel to talk about which ones you should be on and which ones aren't worth your time. Spoiler: some of the big ones aren't worth it. E…
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How to Make Hard-Hitting Video Marketing Content On A Tight Budget (Nick Bonitatibus Pt. 1)
55:37
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The episode for people who have repeatedly been told they need to be using video to market their home care agency, but don't know where to start. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co…
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Operational Strategies to Beat Growth Plateaus (Jesse Walters)
56:31
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Jesse Walters sees scaling home care agencies as a repeatable, predictable process if you understand the science behind it. Join us as we mine his knowledge from his time in executive leadership at TheKey and now as CEO of Hillendale Home Care. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect…
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How to Make Organizational Culture Your Competitive Advantage (Aaron Stapleton)
57:52
57:52
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Culture is like a garden—something is going to grow whether you like it or not. It's your choice whether what grows is weeds or flowers. Listen in as Aaron Stapleton, longtime home care leader and CEO, breaks down his experiences and strategies for intentionally creating a great organizational culture. Enjoying the show? Send me a text and let me k…
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