Best Carme Podcasts (2024)

1
Changing Patterns: A Conversation with Sr. Bonnie Kearney, RSCJ 30:43

2h ago30:43

30:43

This episode features Sr. Bonnie Kearney, a Religious of the Sacred Heart. She explores how her philosophy of “broad Catholicism” has permeated through her ministry. She has been missioned both domestically and internationally – from her hometown, Chicago, to Bali, Indonesia. At one point, Sr. Kearney even applied for the Peace Corps, while keeping…

1
The Faith is a Gift: A Conversation with Sr. Charlotte Rubit, SSF 25:27

2h ago25:27

25:27

This episode features Sr. Charlotte Rubit, a Sister of the Holy Family, with seventy-five years of experience in religious life. At just fifteen years old, she made the decision to enter the sisterhood. In the 60s and 70s, Sr. Charlotte’s ministry focused on desegregating schools across the Western and Southern United States, in areas with deep rac…

1
The Greatest Shift in Automotive Careers: Embracing Education and Technology [RR 991] 32:41

2h ago32:41

32:41

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tony Molla shares the need for advanced technical skills in today’s automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate i…

1
Key KPI: Productivity & Efficiency [E136] - Business By The Numbers 25:08

2h ago25:08

25:08

In this episode of Business by the Numbers, host Hunt Demarest, CPA, dives into the critical role that productivity and efficiency play in the profitability of auto repair shops. Using real-world examples, Hunt explains the differences between these two metrics and how shop owners can leverage them to drive business success Productivity vs. Efficie…

1
He’s Always with You: A Conversation with Sr. Agnes Marie Sampia, SSF 25:51

4h ago25:51

25:51

This episode features Sr. Agnes Marie Sampia, a Sister of the Holy Family. Originally from Carencro, Louisiana, Sr. Agnes Marie was raised by her grandmother, also named Agnes, who was a wholly prayerful woman. After a childhood spiritual encounter, Sr. Agne Marie’s grandmother impassioned her to enter religious life. During her senior year of high…

1
Honor Your Dreams: A Conversation with Sr. Mary Ann Culotta, OP 21:23

4h ago21:23

21:23

This episode features Sr. Mary Ann Culotta, a Dominican Sister of Peace, who made the decision to enter religious life on the night of a high school dance held at her parish, St. Anthony of Padua Catholic Church. In her early years in religious life, she taught second graders and worked within Dominican schools. Sr. Mary Ann’s ministry for the past…

1
Diagnosing Truths About Tire Repair: Matt Fanslow Reacts to Consumer Video[E152] - Diagnosing the Aftermarket A to Z 14:13

3h ago14:13

14:13

Matt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers…

1
Doing Video Every Day For A Month [E118] - The Auto Repair Marketing Podcast 15:50

3h ago15:50

15:50

Want to create video content that boosts your shop’s visibility and drives more customers to your door? Discover how taking on the VEDA (Video Every Day in August) challenge can help you get comfortable on camera, overcome any fears, and make video a natural part of your marketing strategy. In this episode, we’ll share practical tips on using video…

1
Sales Strategies for Service Advisors and Client Service Reps [CC 114] 42:59

1d ago42:59

42:59

Understand the financial benefits of effective training for Service Advisors and Customer Service Reps and the importance of networking and collaboration. November 9 - 10, 2024 in Detroit/Novi, MI Learn more at serviceadvisortraining.com Leigh Anne Best, Might Auto Pro, Medina, OH, trainer and co-founder of Brakes for Breasts Bill Hill, Might Auto …

1
The Ultimate Guide to Conference Travel: Essential Tips and Tricks [RR 990] 57:37

2d ago57:37

57:37

Thanks to our Partner, NAPA Auto Care Sara Fraser and Tracy Capriotto discuss their travel experiences and offer practical advice for making work trips more manageable and enjoyable. They cover essential packing items, health and comfort strategies, and the importance of preparation. Their conversation is filled with light-hearted banter and useful…

1
The Roots Run Deep: A Conversation with Sr. Lynne Lieux, RSCJ 22:39

3h ago22:39

22:39

This episode features Sr. Lynne Lieux, a member of the Society of the Sacred Heart of Jesus. Since entering religious life in 1980, her educational ministry has reached students across several states. While educating in the wake of Hurricane Katrina, Sr. Lieux constructed an innovative plan to bring students back to school. The teachers worked out …

1
Confronting the Evils of Injustice: A Conversation with Sr. Clara Jackson, SSF 26:47

3h ago26:47

26:47

This episode features Sr. Clara Jackson, of the congregation of the Sisters of the Holy Family. As a child, she “played nun” with her neighborhood friends, which helped her discern her call to religious life in her teenage years. She is a Louisiana native, and an alumna of Xavier University of Louisiana. Sr. Clara has ministered across Louisiana pa…

1
The Cemetery Incident: Reflecting on Crisis Communication and Compassion [E008] - Speak Up! 33:42

2h ago33:42

33:42

On the evening of August 29th - Craig was on his early evening Ruck when he found himself confronting a cemetery vandal. In this episode he shares details from the event along with sometimes serious - sometimes whimsical takeaways from this ordeal. This event triggered an abundance of reflection for Craig regarding the challenges faced when communi…

1
Are You to Focused at What's Ahead That You Forget Your Past? [E182] - Chris Cotton Weekly Blitz 8:31

2h ago8:31

8:31

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Strategies for Addressing the Technician Shortage [FTR 103] 23:34

1h ago23:34

23:34

Thanks to our Partners, Shop Boss, and 360 Payments Brad Updegraff discusses the pressing shortage of skilled technicians in the automotive industry. Brad shares strategies for training and developing technicians, and the importance of creating strong relationships with local schools. Additionally, he emphasizes the significance of flexible compens…

1
Human Connections: Mastering Soft Skills in the Modern Workplace [THA 398] 45:24

1h ago45:24

45:24

In this episode, Carm Capriotto brings insights into the critical role of soft skills in the automotive industry. The discussion centers around the importance of communication, empathy, and active listening in fostering better customer relationships and enhancing team dynamics. Perfect for business owners, service advisors, and automotive professio…

1
The Race to Electric: How Chinese Manufacturers are Changing the Game for Legacy Automakers [RR 989] 25:04

5h ago25:04

25:04

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Derek Kaufmann, managing partner at Schwartz Advisors, to discuss the transformative changes in the automotive industry, particularly the rise of electric vehicles (EVs) and the influence of Chinese manufacturers. Derek shares insights on China's significant investments in…

1
2024 Benchmark Report Part 3: Labor Productivity, Flat Rate VS Hourly [E135] - Business By The Numbers 20:29

1d ago20:29

20:29

This episode of Business by the Numbers is Part 3 (and the final part) of the 2024 benchmark series! What separates the most profitable auto repair shops from those struggling to turn a profit? Today, he's tackling that question using financial data and real-world insights from hundreds of shops across the industry. What you'll take away from this …

1
Back-to-School Marketing: Strategies for Auto Repair Shops to Engage and Give Back [E117] - The Auto Repair Marketing Podcast 56:05

2d ago56:05

56:05

Join host Kim Walker as she leads a heartwarming and insightful panel discussion with auto repair shop owners who are making a real difference in their communities. In this special episode, our panelists share how they're stepping up during the back-to-school season to support local students and teachers through creative initiatives—from donating s…

1
Auto Repair Profession and the WNBA vs Caitlin Clark [E151] - Diagnosing the Aftermarket A to Z 26:30

2d ago26:30

26:30

Matt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automot…

1
MS Top 6 Season 5 Episode #10 7:13

3d ago7:13

7:13

Matt gets calls on Biblical Theology. Matt has answers on Biblical Theology. The sound bites are from Roy Rogers "Happy Trails To You," "I've Had The Time Of My Life" by Bill Medley and Jennifer Warnes, "Had The Time Of Your Life," by Green Day, "Goodbye," by Nylons, and "Goodbye My Friend," by Linda Rondstadt. The questions come from people all ov…

1
From Partnership Struggles to Solopreneur Success [RR 988] 20:24

3d ago20:24

20:24

Thanks to our Partner, NAPA Auto Care Nate Winston shares his inspiring journey of transitioning from a challenging 16-year business partnership to becoming a successful solopreneur. He discusses the challenges of misaligned goals and work ethics within the partnership, which led to emotional strain. Nate also discusses his plans for the future and…

1
The Price of Assumptions: Cecil Bullard's Eye-Opening Lesson on Family [E007] - Speak Up! 59:25

8d ago59:25

59:25

In this episode we explore how assumptions have the power to destroy relationships. This episode was first planned back in May of 2024 when Craig was at the HQ for the Institute of Automotive Business Excellence in Ogden Utah. Craig and Cecil Bullard were outside discussing communication topics while taking in the scenery of the Mountains in the ea…

1
Do You Rise to the Occasion or Wither Under the Weight of Adversity? [E181] - Chris Cotton Weekly Blitz 9:44

4d ago9:44

9:44

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
“Start Thinking About The Industry First, and You Second.” [FTR 102] 13:02

6d ago13:02

13:02

Thanks to our Partners, Shop Boss, and 360 Payments In this episode of For the Record, Maylan Newton tackles the pressing issue of the technician shortage in the automotive industry. Maylan emphasizes the importance of proactive involvement from shop owners and industry representatives in engaging with educational institutions and students. He high…

1
What’s The Worst Piece of Advice You’ve Ever Been Given in Business? [THA 397] 47:44

7d ago47:44

47:44

Join our panel of shop owners as they discuss the worst advice they've received in the automotive business: "Be the cheapest in town; it will get you more business." "Don't give a price over the phone." "Don't get personal." "DVI's are not worth the extra time." "You'll never make it because you're too honest." "Don't hire a business coach." Bill N…

1
Revving Up Automotive Education: Bridging the Gap Between Training and Real-World Skills [RR 987] 50:04

12d ago50:04

50:04

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network This episode explores the distinctions between training and education, comparing the educational systems in the U.S. and Europe and how the automotive industry can support academic institutions. Tanner Brandt emphasizes the value of vocational training and soft skills, whi…

1
2024 Benchmark Report Part 2: Profitability, Labor Rates, and Productivity Metrics [E134] - Business By The Numbers 26:18

8d ago26:18

26:18

In this episode of Business by the Numbers, host Hunt Demarest, CPA, continues the in-depth exploration of the 2024 Benchmark Report. This week, he analyzes the intricacies of shop sizes, locations, and industry trends, setting the stage for next week's grand finale on top versus not shops. Breakdown of shop performance based on size and location a…

1
What Jorge Menchu Taught Me About Diagnostics [E150] - Diagnosing the Aftermarket A to Z 27:36

9d ago27:36

27:36

Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidenc…

1
Communicate Like a Pro: Tips and Mistakes with Craig O'Neill [E116] - The Auto Repair Marketing Podcast 58:51

9d ago58:51

58:51

Today, we're excited to have a special guest with us, Craig O'Neill, a seasoned communication expert. In this episode, we'll dive into Craig's unique approach to effective communication in the auto repair industry. We'll explore how he defines and measures communication success, the art of creating positive first impressions, and the crucial role o…

1
If You Had 364 Days Left to Live: What Would You Do Differently? [RR 986] 31:39

10d ago31:39

31:39

Thanks to our Partner, NAPA Auto Care Craig Noel recounts his near-death experience from multiple blood clots in his lungs and how it profoundly affected his perspective on life, family, and business. This life-altering event led Craig to reevaluate his priorities, emphasizing the importance of relationships and intentional living. Craig shares how…

1
Communicating With Questions: Jeremy and the Jungle [E006] - Speak Up! 49:48

11d ago49:48

49:48

This episode begins with a simple premise. Craig recognizes his friend and former co-worker, Jeremy Glassco, as an excellent communicator and a man who asks great questions. Shortly after introducing Jeremy- you’ll see what Craig means! While exploring the topic of conversational questions, Craig invites Jeremy to explain his communication journey …

1
Why Did the Auto Shop Owner Cross the Road? To Get to Profit First! [E180] - Chris Cotton Weekly Blitz 14:06

11d ago14:06

14:06

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Are You the Biggest Constraint to Your Business Growth? [FTR 101] 18:39

19d ago18:39

18:39

Thanks to our Partners, Shop Boss, and 360 Payments AJ Nealey shares his journey from technician to business owner, highlighting key constraints to business growth in the auto repair industry. AJ emphasizes the importance of recognizing personal limitations, building a strong team, and implementing effective processes. He advocates for working "on"…

1
The Most Overlooked ‘Power’ Tool: Unlocking Your SMS [THA 396] 38:53

14d ago38:53

38:53

'Our shop managers, our shop owners, they don't know what they have, and because they don't know what they have, they don't know how to use it to the fullest extent.' This episode is packed with valuable advice for shop owners who want to maximize their Shop Management System and ensure their business runs seamlessly and profitably. Learn More Abou…

1
Essential Skill Trades Revolution: Beyond the Degree [RR 985] 41:00

19d ago41:00

41:00

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "I Went to Yale Law School and Trade School Because American Prosperity Depends on Both Lawyers and Tradespeople." Darnell Epps Darnell Epps, a Yale Law School graduate and CEO of Thurgood Industries, and Andy Bizub, owner of Midwest Performance Cars, discuss the importanc…

1
2024 Benchmark Report Part 1: Biggest Changes, Key KPI's and Trends [E133] - Business By The Numbers 32:07

15d ago32:07

32:07

In this episode of "Business by the Numbers," Hunt Demarest, CPA, kicks off a three-part series breaking down the 2024 Automotive Industry benchmark report for auto repair shops across the country. This report gives a clear look at how shops are performing financially and operationally, helping owners see where they stand. Key Points: • Benchmark R…

1
Mailbag: Should I Put In A Two Weeks Notice? [E149] - Diagnosing the Aftermarket A to Z 22:54

16d ago22:54

22:54

Matt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential…

1
Manage Your Stress & Drive Success with Jeff Salzenstein [E115] - The Auto Repair Marketing Podcast 46:53

16d ago46:53

46:53

When running your auto repair shop, burnout, stress, and exhaustion can feel like constant companions. How do you reignite your passion and find balance amidst the daily challenges? In this episode of the Auto Repair Marketing Podcast, Kim Walker hosts a solo cast with guest Jeff Salzenstein, a former professional tennis player turned coach and spe…

1
Making Safety A Priority: Safety Inspection Walkthrough [RR 984] 36:22

17d ago36:22

36:22

Thanks to our Partner, NAPA Auto Care Join Tracy Capriotto and Tom Herrmann as they conduct a comprehensive safety inspection at a local shop in Buffalo, NY. Tom demonstrates the importance of regular safety checks, covering fire extinguishers, eyewash stations, electrical panels, and more. He emphasizes the need for compliance with OSHA standards …

1
Changing Pastures: Practical Tips for Auto Repair Pros Seeking Growth and Fulfillment [E179] - Chris Cotton Weekly Blitz 7:25

18d ago7:25

7:25

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Discussing D-Day + 80 Years [E005] - Speak Up! 38:53

18d ago38:53

38:53

A lifelong student of history - this episode began as a serious topic of interest for Craig - and evolved into multiple conversations with a special guest. For our listeners, we took our time with this episode and it was reviewed with careful consideration due to the significance of the subject. On June 6, 2024 - many of us in the free world paused…

1
“I Don’t Need to Read That” Said No One Ever [FTR 100] 8:27

23d ago8:27

8:27

Thanks to our Partners, Shop Boss, and 360 Payments Matt Fanslow, host of "Diagnosing the Aftermarket A to Z," discusses the critical importance of consulting service information before performing vehicle maintenance or repairs. Matt shares multiple real-world scenarios illustrating why thoroughly understanding service procedures is essential to av…

1
Creating a Culture of Accountability for Internal Succession [RR 983] 36:00

28d ago36:00

36:00

By Carm Capriotto, AAP

1
A Gift, Not A Punishment: Service Advisor Coaching [THA 395] 51:33

29d ago51:33

51:33

This episode explores how effective coaching can pay for itself by improving client interactions and boosting profitability. By listening to calls and identifying areas of opportunity, coaches help advisors address customer needs more accurately. Discover why one-on-one coaching is a valuable investment for shop owners aiming to enhance their busin…

1
ERTC Update - Am I Going to Get Paid? [E132] - Business By The Numbers 16:07

25d ago16:07

16:07

In this week's episode of Business by the Numbers, Hunt Demarest, CPA, dives into the latest updates on the Employee Retention Tax Credit (ERTC) from the IRS. This episode is a must-listen if you're unsure about your ERTC status or how it impacts your taxes. Explore the IRS's recent announcements and what they mean for your ERTC claims. Understand …

1
Tapping Into Local Organizations For Business Help [E114] - The Auto Repair Marketing Podcast 26:00

26d ago26:00

26:00

Want to unlock new opportunities for your auto repair shop? Learn how to tap into local organizations that are eager to help your business thrive, connect with valuable resources, and maximize community support. We'll explore the benefits of the Small Business Development Center (SBDC), leveraging Downtown Development Districts, and participating i…

1
Old Yeller and the Aging Mechanical Specialist [E148] - Diagnosing the Aftermarket A to Z 27:26

26d ago27:26

27:26

Inspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry. Show Notes Future Planning for Retirement (00:02:38) Ph…

1
From Websites to Texts: How to Meet Modern Consumer Expectations [RR 982] 44:45

27d ago44:45

44:45

Thanks to our Partner, NAPA Auto Care Aubrey Amborn, Director of Sales for Net Driven, discusses the evolving marketing landscape in the automotive industry. She emphasizes the necessity of a robust online presence, effective SEO, and diverse communication methods to meet changing consumer preferences. Aubrey highlights the importance of adapting t…

1
Friction is a part of Feedback with Chris Cloutier [E004] - Speak Up! 36:34

28d ago36:34

36:34

This week Chris Cloutier is my guest on the podcast - and not just as my boss or a sponsor of this program - but as an excellent communicator and influential leader and one who I feel is exceptionally talented at delivering GOOD feedback. Even for people with above average communication skills - the necessity to give feedback is often one of the mo…

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Carme Podcasts

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