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For a while now, we’ve been looking at ways to import API reference content into MadCap Flare, so that we can use Flare to create a developer portal. Here’s the latest update on what we’ve learnt. Videos: Importing OpenAPI/Swagger API reference content into MadCap Flare 2021 to create a developer portal Importing API reference documentation into a …
 
In addition to the basic skills in technical communication, what other skills does a technical communicator need? In this episode, we look at the areas where technical communicators deepen and widen their skill set. We consider what should be the topic for our (Cherryleaf's) next elearning course. Twitter thread: Does anyone have opinions as to wha…
 
In March 2021, Google published the “Google UX Design Certificate Program", as part of its Grow with Google scheme. In this episode, we look at: What is promised How it's delivered What's in the course Career prospects Related information: https://grow.google/uxdesign/https://www.coursera.org/professional-certificates/google-ux-design Intermediate/…
 
Recently, we asked on Social Media: What do you want from a course on creating screenshots and other graphics? What topics would like a course like this to cover? In this episode we'll cover the responses we got, and why we asked those questions. Related information: Intermediate/Advanced Technical Communication elearning training course Cherryleaf…
 
We talk about an episode from the Smart Passive Income Podcast (Smart Passive Income Podcast 471 How to Become a Better Communicator with Kolarele Sonaike) and discuss why technical communicators' communication skills may not be enough for them to progress up an organisation's hierarchy. More information: Cherryleaf newsletter To contact Cherryleaf…
 
In December 2020, a "Reuse Files" button mysteriously appeared in the browser version of Microsoft Word. There doesn't appear to be any documentation about it on the Microsoft website. What does it do? In this episode, we do some investigating to find out. More information: Cherryleaf newsletter To contact Cherryleaf: info@cherryleaf.com…
 
On social media, we asked "what are the most common problems organisations make with developer portals and API documentation?" In this episode, we look at the responses we received. We also discuss some of the other common mistakes that we've come across. More information: Cherryleaf's API/developer documentation writing services Cherryleaf newslet…
 
We look at some of the common content challenges organisations face with their developer portals, and ways to fix them. We also look at creating a friction log, and the complexity of banking related APIs. More information: Cherryleaf's API/developer documentation writing services Cherryleaf newsletter To contact Cherryleaf: info@cherryleaf.com…
 
Ellis donned his finest brocade waistcoat and riding boots for an episode that was recorded in one of the locations used in the Bridgerton TV series. He discusses the location, and the impact of Brexit on technical writing companies such as Cherryleaf. Image by Maxwell Hamilton, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=52540109…
 
We spoke to Deborah Reid, Lead Tester at Bloom & Wild, about usability testing. We discuss: What is testing? Is it only about accessibility? Where is it used? Why should organisations worry about testing/do testing? Does it need a specialist to do it?/ What skills are needed? How did you become a tester/what attracted you to it? How is it done? Bro…
 
We asked the people who receive the Cherryleaf newsletter what was one goal (relating to work, career, or work-life balance) that they were setting for 2021. We received a lot of replies – thank you. In this episode, we go through what you told us. More information: Word clouds from your responses Ankerwycke Cherryleaf website Cherryleaf newsletter…
 
Another walking podcast, this time it's from Bedfont Lakes country park in west London. We gaze into our crystal ball and make predictions for the future of technical communication for 2021 and beyond. We also share the thoughts of others in the profession. Twitter thread: What trends do you think there will be in Technical Communication (including…
 
The DevPortal Awards bring together the API community to recognize, celebrate and learn from the world’s greatest developer portals and their API documentation. Ellis is one of the judges. In this podcast, he talks about the criteria the awards use to assess the different developer portals. DevPortal Awards Cherryleaf website Cherryleaf newsletter …
 
Ellis describes his experience of writing and publishing a book on Kindle. He also discusses creating an audiobook for Audible and the latest options for printing a paperback book. More information https://kdp.amazon.com/ https://www.acx.com/ https://www.postermywall.com/index.php/posters/search?s=ebook# https://www.fiverr.com/ Cherryleaf newslette…
 
Organisations that take a controls-based approach to auditing typically need controls-based procedures. We look at how they differ from other policies and procedures. We also discuss how we're approaching procedures writing projects during the lockdown. More information: Cherryleaf procedures writing services Cherryleaf newsletter To contact Cherry…
 
We look at some newly released applications from Microsoft and Adobe that could help you be a better communicator: Microsoft Fluid https://www.youtube.com/watch?v=cy1Tyr93Sw4 Microsoft Editor https://www.microsoft.com/en-gb/microsoft-365/microsoft-editor https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-editor-bring-ou…
 
Black Lives Matter (BLM), inclusivity and technical communicators: What can/should technical communicators do within and without their jobs? BLM means recognising black people have historically suffered from prejudice and injustices, and that they still do today. We look at: BLM and techcomm outputs Encouraging Black Asian Minority Ethnic (BAME) pe…
 
We caught up with Mike Hamilton, VP of Product Evangelism at MadCap Flare. We talked about: How is Covid-19/lockdown affecting you and MadCap?Managing chatbots, UI text, Help and KB articles from a single sourceWhat's new in Central 2020What's new in Flare 2020?Are the new features a sign of future developments? ---- More information Cherryleaf - f…
 
With the Covid-19 lockdown, corporate classroom training has had to stop. But will it come back? In this episode, we look at: Do we need classroom training? How Google is converting its technical writing for developers classroom course to an online format How we are approaching the conversion of our classroom courses What others advised on LinkedIn…
 
In this episode, we talk to Will Myddelton, Product lead at Local Welcome, about moving from an oral to a written culture within an organisation. "An oral culture has huge advantages in that it’s fluid, easy to pick up, and doesn’t require a lot of attention to processes. But it has a big disadvantage which is that knowledge is stored inside people…
 
The COVID-19 coronavirus is having a huge impact on people and organisations. With so many things that could be about to change, how should technical communicators respond? In this episode we look at: How organisations might change during and after the Covid-19 lockdown What that means for technical communication Comments made by others on LinkedIn…
 
We talk to Sara Feldman, about how the writing in technical writing needs to evolve. We discuss: The driving forces that are impacting our audience’s context in ways we need to account for in how we write Things to do more Things to do less Customer-focused delivery Think with Google: How consumer needs shape search behavior and drive intent Sara F…
 
We talk to Jen Lambourne, Knowledge Management Lead at Monzo Bank, about her current work at Monzo and her previous role at the UK's Government Digital Service. ----- More information Cherryleaf - for technical communication that keeps customers. Cherryleaf newsletter To contact Cherryleaf: info@cherryleaf.com…
 
We look at the importance of communication in leadership. We look at how communication needs to adapt to different contexts. Note: This recording was made before the Coronavirus crisis was fully appreciated. ----- More information Cherryleaf - for technical communication that keeps customers. Cherryleaf newsletter To contact Cherryleaf: info@cherry…
 
Google has developed two technical writing classes for developers, which it has delivered to thousands of its own staff. In late February 2020 it made these accessible to people outside of Google. But are they any good? In this episode, we describe and review these courses. See also: Technical writing for developers training courses -- Cherryleaf -…
 
Rahel talks about Babylon Health and her role as Director of Content there. We discuss content strategy, content design, and the issues Babylon Health faces. We also look at the skills needed to be a good Content Designer, and how to get those skills. Cherryleaf helps you find better ways to create and manage your content Cherryleaf newsletter To c…
 
How do you keep on top of the news and trends in technical communication? We share share the different channels that we use learn about the latest developments. If you've got a source that you think we should know about, let us know. ----- More information Cherryleaf helps you find better ways to create and manage your content Cherryleaf newsletter…
 
We look at trends in trends in technical communication for 2020 and beyond from three perspectives: skills, technology, and a section we called "but". ----- More information Cherryleaf helps you find better ways to create and manage your content Cherryleaf newsletter To contact Cherryleaf: info@cherryleaf.com…
 
For our 75th episode, we have some fun at the British Museum. We looked at some of the objects through the eyes of a technical communicator. On the way, we managed to get a few things wrong. We mispronounced Jean-François Champollion's surname. It also turns out that the rules to the Game of Ur were discovered on a cuneiform clay tablet in the late…
 
In this podcast, Ellis talks to Madi Weland Solomon about taxonomies, metadata and ontologies. We discuss: What is metadata? What is a taxonomy? What is an ontology? Why are taxonomies important to organisations? How important are standards and policies? How should an organisation develop a strategy for taxonomy? Roles and responsibilities How can …
 
Yvonne Cleary is a lecturer in Technical Communication and Instructional Design at the University of Limerick, in Limerick, Ireland. In this podcast, Ellis talks to her about the courses at Limerick and her current research project. Yvonne is currently writing a book about technical communication practice, and, as part of that, she is interviewing …
 
We spoke to some of the delegates at the MadWorld Europe 2019 conference, which was held in October in Dublin. There's also some recordings from the conference itself. -- We have a hashtag for the podcast - #cherryleafpodcast You can use it to comment on the episodes on social media. -- More information: Cherryleaf helps you find better ways to cre…
 
Client stories are where we talk about some recent projects. This episode relates to clients who have created a content strategy for their user assistance. More information: Cherryleaf helps you find better ways to create and manage your content To contact Cherryleaf: info@cherryleaf.comBy Cherryleaf
 
Shwetha Madhan works as an Information Developer for VMware, in Atlanta Georgia. She recently worked on a new approach to the release notes for the Workspace ONE product, where VMWare effectively turned them into a powerful marketing tool. They achieved a 7-fold increase in their click through rates (CTRs) by implementing a new tone of voice and en…
 
We take a deeper look at Schema.org/HowTo, which Google is promoting as the way to get instructional content to appear in the snippets box. There's a video to accompany this episode: How you could make your Help topics appear at the top of the Search Engines More information: Advanced Technical Communication training course Cherryleaf To contact Ch…
 
We talk to Alexandra White, a Technical Writer on the Ad Manager team at Google. We discuss conference speaking, and creating compelling multimedia content for technical communication. More information: Cherryleaf To contact Cherryleaf: info@cherryleaf.comBy Cherryleaf
 
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