Best Christina Lopes Podcasts (2024)

1
5 Hidden Traps Blocking Your Spiritual Ascension! 18:30

15d ago18:30

18:30

Discover the 5 main traps that can block your ascension process. One of those traps will probably surprise you!By Christina Lopes

1
Agents view agent-assist technology as more important than a competitive salary - Interview with Gopi Polavarapu at Kore.ai 55:24

8d ago55:24

55:24

Today’s interview is with Gopi Polavarapu, Chief Solutions Officer at Kore.ai, a market leader in Conversational AI platform space. Gopi joins me today to talk about two reports that they recently published ( the Agent Experience (AX) Benchmark Report 2024 and the Customer Experience (CX) Benchmark Report 2024), why a bot must emulate a company’s b…

1
The Brand Connectome™ and why we are doing marketing all wrong - Interview with Leslie Zane 41:04

21d ago41:04

41:04

Today’s interview is with Leslie Zane, who is the Founder and CEO of Triggers, a brand consulting firm, and an authority on harnessing the instinctive mind to accelerate brand and business growth. Leslie joins me today to talk about her new book, THE POWER OF INSTINCT: The New Rules of Persuasion in Business and Life, why she thinks we have entered…

1
The customer isn’t always right - Interview with Daphne Costa Lopes of Hubspot 49:08

22d ago49:08

49:08

Today’s interview is with Daphne Costa Lopes, Global Director of Customer Success at HubSpot. Daphne joins me today to talk about customer success, why the customer isn’t always right, how siloed systems inhibit the delivery of tailored experiences, and what brands should be doing more of to drive customer-led growth. This interview follows on from…

1
There needs to be a really tight relationship between business strategy and target state architecture - Interview with Cale Urwin of Bupa 26:07

1M ago26:07

26:07

Today’s interview is with Cale Urwin, Director, Data, Digital & Marketing Health Services at Bupa. I caught up with Cale recently at PegaWorld in Las Vegas to talk about what stood for him at the event and how Bupa has evolved its customer engagement story and Customer Decision Hub capabilities in Australia from outbound to digital management and s…

1
The ongoing decline of brand loyalty, what’s driving it and what should be done about it - Interview with Simon Morris of ServiceNow 45:06

1M ago45:06

45:06

Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. Simon joins me today to talk about ServiceNow’s new Consumer Voice Report 2024, the ongoing decline of brand loyalty, what’s driving it, why “The future of customer experience is high-tech meets high-touch” and some of the biggest lessons coming ou…

1
We've only just scratched the surface of artificial intelligence - Interview with Peter van der Putten of Pega 27:24

2M ago27:24

27:24

Today’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University in The Netherlands. I caught up with Peter at the recent PegaWorld to talk about his highlights from the event, how to think about AI using a left/right brain thinking metaphor and what’s coming next in the ent…

1
Why You're Not Here To Belong 14:52

2M ago14:52

14:52

Discover why you’re not on the planet to belong and what you’re really meant to do here as a Lightworker.By Christina Lopes

1
Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish 30:41

2M ago30:41

30:41

Today’s interview is a combo podcast in which I interview (separately) Ron Secrist, Managing Director, Head of Client Experience at Citi, and Christina Sansone, Vice President of CX Transformation at Dish. I met both of them when I attended Qualtrics’ X4 Summit in Salt Lake City last month and talked to them about their Qualtrics journey, what they…

1
How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever 40:25

2M ago40:25

40:25

Today’s interview is with Prashaant Huria, who is the Chief Technology Officer for Unilever’s Digital Distributive Trade business. Prashaant and I connected after he spoke at Adobe’s Global Summit in Las Vegas back in late March. We talked about how they got 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform that Prashaant and his…

1
Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft 44:43

2M ago44:43

44:43

Today’s interview is with Jeff Comstock, CVP of Dynamics 365 Customer Service at Microsoft. Jeff joins me today to talk about Co-Pilot for Service, the impact it is having on the agent experience and also customer/business outcomes, their experience trialling it extensively with their own customer service engineers, how their early adopter clients …

1
Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB 21:04

3M ago21:04

21:04

Today’s interview is with Emma Springham, Chief Marketing Officer at TSB, a British retail and commercial bank. I met Emma at Adobe’s Global Summit in Las Vegas after she spoke on the Main Stage. Emma and I talk about the importance of your personal brand in marketing and CX leadership, the pink elephant in the room, what personalisation means for …

1
A Spiritual Awakening Does THIS To Your Body! 20:06

3M ago20:06

20:06

Discover the 6 body parts most affected by a spiritual awakening and the most important tip for working with your body so your awakening feels effortless and light.By Christina Lopes

1
Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart 42:07

3M ago42:07

42:07

Today’s interview is with David McIntosh, who is VP and GM of Connected Stores at Instacart. David joins me today to talk about innovation in the retail space, why and how they are reaching into the physical retail domain, what they are up to, the benefits for both the customer and business and a look into the future of retail. This interview follo…

1
If you aren't fixing the bigger picture, then you are just putting a band-aid on the problem - Interview with Zig Serafin of Qualtrics 22:04

3M ago22:04

22:04

Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt Lake City. We talked about Qualtrics’ vision, the highlights from the event, the XM Operating system, Qualtrics AI and the hundred different AI models that they have built, how they are e…

1
The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega 38:45

4M ago38:45

38:45

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the upcoming PegaWorld iNspire 2024 (PegaWorld is taking place at the MGM Grand in Las Vegas from June 9th to the 11th and there is a money back guarantee!), what he’s most looking forward to at the …

1
3 Profound Spiritual Lessons Hidden In This Box Office Hit! 9:13

4M ago9:13

9:13

YT meta description:Learn the 3 powerful spiritual lessons in this Hollywood blockbuster and how you can apply these insights in your own life today!----------By Christina Lopes

1
Episode 500: Some reflections on the last 13 years 44:57

4M ago44:57

44:57

In today’s episode of the Punk CX podcast, there is no interview. Why? Because today, I am celebrating the 500th edition of the podcast! Woop! Woop! Now, I thought long and hard about how to commemorate the occasion and how I might be able to use an interview format to do so. I did toy with the idea of having someone interview me but then didn’t ge…

1
The Spiritual Importance of Losing Yourself 16:28

4M ago16:28

16:28

Learn the 6 mind-blowing things that happen when you lose your ego during a spiritual awakening and what to do about it.----------👉🏽 FREE GUIDE💥 To download my top 20 spiritual morning routines and start you day off the right way: https://christina-lopes.ck.page/2a90f7d5c6👉🏽 WATCH NEXT ON YOUTUBE💥The Spiritual Reason Why You Procrastinate (How To B…

1
Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins 1:09:41

4M ago1:09:41

1:09:41

Today’s interview is with Gareth Higgins, who writes and speaks about the power of storytelling to shape our lives and world, peace and justice, and how to take life seriously without believing your own propaganda. Gareth joins me today to talk about what makes a good story, whether good/effective storytelling be learnt, how people can start a jour…

1
You don't get promoted for teaching people how to wash their hands - Interview with James Lawther 55:16

4M ago55:16

55:16

Today’s interview is with James Lawther, Director at Squawk Point Consulting and Author of ‘Managed by Morons: The Path to a Thriving Organisation’. James joins me today to talk about his new book, why so many organisations are mediocre, what we should be thinking about when it comes to measuring performance, a story about a Unilever soap factory, …

1
The Spiritual Secrets Behind Procrastination 15:18

5M ago15:18

15:18

Discover the spiritual secret behind procrastination and the top 5 ways to help you overcome procrastination quickly.----------👉🏽 FREE MASTERCLASSClick here to watch The 3 Secrets To Mastering A Tough Spiritual Awakening masterclass: [link to convertkit sign up page]👉🏽 WATCH NEXT💥How to Survive at Work During a Spiritual Awakening https://www.youtu…

1
What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures 56:53

5M ago56:53

56:53

Today’s interview is with Jamie Smith, who is the Founder and CEO of Customer Futures Ltd, an advisory firm helping businesses seize the opportunity around disruptive and customer-empowering digital propositions, and author of the weekly Customer Futures Newsletter. Jamie joins me today to talk about CustomerTech tools, EmpowermentTech, the emergin…

1
A look inside a punk-inspired contact center - Interview with David Powers 1:00:39

5M ago1:00:39

1:00:39

Today’s interview is with David Powers, who is an author, podcast host, Chief Experience Officer at Rooter Hero Plumbing & Air and a true punk. David joins me today to talk about the need for taking a more punk approach to customer experience and the contact center, what that means in practical terms, some of the big changes he’s seen in the contac…

1
How To Survive At Work During A Spiritual Awakening! 15:01

6M ago15:01

15:01

Learn why it can be hard to hold a job during a spiritual awakening and the top 5 tips to help you survive at work during an awakening.----------👉🏽 FREE MASTERCLASSClick here to watch The 3 Secrets To Mastering A Tough Spiritual Awakening masterclass: https://christina-lopes.ck.page/830934ff64👉🏽 LISTEN NEXT💥Why People Leave Your Life During A Spiri…

1
The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX 50:37

6M ago50:37

50:37

Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model and why we should be linking experience to business outcomes, some key indicators of a successful customer-centric transformation, why your company might need an experience operatin…

1
Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG 52:13

6M ago52:13

52:13

Today’s interview is with the winner of the MyCustomer 2023 CX Leader of the Year competition: Roxie Strohmenger, GSO - VP, CX Strategy at UKG (Ultimate Kronos Group). This interview is slightly different this week as I conduct it with Clare Muscutt, Founder and CEO of Women in CX but follows the same format to the one last year where we interviewe…

1
The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia 47:36

6M ago47:36

47:36

Today’s interview is with Joe Tyrrell, CEO of Medallia. Joe joins me today to talk about why brands must consider EX in their journey to CX success, his view on the impact Generative AI is having on the world of experience and where he thinks it is heading, personalization and the big challenges that organizations need to tackle in order to fully r…

1
Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst 52:54

7M ago52:54

52:54

Today’s interview is with Stefano Puntoni, Professor of Marketing at The Wharton School and Director of AI at Wharton, and Jeremy Korst, President at GBK Collective. Stefano and Jeremy join me today to talk about a new report called The Rise of Generative AI in the Enterprise that they collaborated on and recently released, some of the biggest emer…

1
The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley 43:30

7M ago43:30

43:30

Today’s interview is with Juanita Coley, who is best known as the “Contact Center Whisperer” and is also the CEO and Founder of Solid Rock Consulting, a workforce management consulting firm. Juanita joins me today to talk about the inside track on what customer service agents like or don’t like about their jobs, the implications of those findings, …

1
You’re Stuck In Energy Templates And Don’t Know It. 14:09

7M ago14:09

14:09

Discover what energy templates are, the types that can destroy your life, and how to remove these templates from your body.—-------------👉🏽 YT LIVE ACTIVATION💥To signup for our January 27th (2024) YT Live Activation and submit questions for me to answer live: https://christina-lopes.com/live-activation-2024/ 👉🏽 WATCH NEXT💥Avoid This Devastating Tra…

1
The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi 53:04

7M ago53:04

53:04

Today’s interview is with Tue Martin Berg, the CEO and part of the founding team at Capturi, Scandinavia's leading software provider for conversation analysis. Tue joins me today to talk about what they are up to, why some Scandinavian organisations who after implementing call/interaction analytics solutions from one of the big US providers, then r…

1
Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk 48:31

8M ago48:31

48:31

Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture. Phil and Claire join me today to talk about how many change/transformation initiatives suffer because they try to do change to and not with their people, how doing change …

1
2024 Is Going To Be A WILD Ride! 8:07

8M ago8:07

8:07

Discover the main energy themes for 2024 and my top 2 tips to help you work through this transformational energy throughout the year. ----------👉🏽 WATCH NEXT💥Why People LEAVE Your Life During A Spiritual Awakening.: https://youtu.be/qQCRH9CLDbQ?si=uYj7p-zFY6KTrD1T 👉🏽 JOIN MY EMAIL LIST💥 Get my weekly content delivered to your inbox, free resources,…

1
Customers don't want minimally viable anything. They just want quality - Interview with Debbie Levitt 49:44

8M ago49:44

49:44

Today’s interview is with Debbie Levitt, who is the CXO of Delta CX and the author of Customers Know You Suck. Debbie joins me today to talk about how we are in danger of over-indexing on failure and celebrating failure rather than trying to emulate what makes successful companies successful, how that is manifesting itself, why we talk about Apple …

1
Personalization is pervasive but it's not personal - Interview with Shafqat Islam 49:39

9M ago49:39

49:39

Today’s interview is with Shafqat Islam, Chief Marketing Officer at Optimizely, a digital experience platform software as a service provider. Shafqat joins me today to talk about their recently released Personalised to Personal report, why they think that personalization has officially reached its maximum maturity level, what’s standing in the way …

1
Avoid This Devastating Trap In Your Spiritual Growth! 10:08

9M ago10:08

10:08

Discover the part of you that struggles to change during a spiritual awakening and 3 powerful tips to make that shift painless!----------👉🏽 WATCH NEXT💥Spiritual Awakenings Are Changing FAST! Here’s How.: https://youtu.be/hPOgtnBs-y4?si=imXFOnWt6yixSdKy 👉🏽 JOIN MY EMAIL LIST💥 Get my weekly content delivered to your inbox, free resources, and be the …

1
Paul Weller, the Scots word 'gallus' and their relation to delivering an award-winning customer experience - Interview with John Devlin of Ascensos 1:06:21

9M ago1:06:21

1:06:21

Today’s interview is with John Devlin, CEO and co-founder of Ascensos, a leading customer management and contact centre solution provider that offers bespoke and innovative solutions for various industries, such as consumer retail, healthcare and insurance. John joins me today to talk about the evolution of the customer service outsourcing space ov…

1
Celebrity Sex Therapist Reveals Key To Spiritual Love! 31:45

9M ago31:45

31:45

Learn how to avoid manifesting toxic relationships and what to do to attract an elevated and loving spiritual relationship.----------👉🏽 DR LAURA’S STUFF💥 Take the quiz Dr. Laura mentions in this video: https://drlauraberman.com/💥 Link to Dr Laura’s Quantum Sex mini-course: https://laura-berman.mykajabi.com/opt-in-2e5986e9-7e47-4410-908a-341e9ae2b15…

1
Your customer doesn't want to know about your technology - Interview with Micah Solomon 44:37

9M ago44:37

44:37

Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever, why he spends a lot of time wearing a disguise and using a fake name, what …

1
How to safely realise the enormous potential of Al - Interview with Juliette Powell and Art Kleiner 49:41

10M ago49:41

49:41

Today’s interview is with Juliette Powell and Art Kleiner. Juliette is an author, entrepreneur, technologist, and strategist, who works at the intersection of culture, data science, and ethics and Art is a writer, editor, consultant/facilitator and entrepreneur with a background in technology, business culture, scenario thinking and organizational …

1
Why People LEAVE Your Life During A Spiritual Awakening 12:37

10M ago12:37

12:37

Discover why people leave your life during a spiritual awakening, what to do when that happens, and what not to do.----------👉🏽 AWAKEN COURSE💥 If you need help navigating the challenges of a spiritual awakening and understanding what is happening to you during an awakening: https://christina-lopes.com/awaken👉🏽 WATCH NEXT💥5 Unbelievable Things That …

1
The science behind repairing trust - Interview with Professor Peter Kim 53:22

10M ago53:22

53:22

Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a newly published book called How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired. Peter joins me today on the podcast to talk about his new book, the diff…

1
The five barriers to digital transformation and a roadmap to overcome them - Interview with David Rogers 50:37

10M ago50:37

50:37

Today’s interview is with David Rogers, who is the world’s leading expert on digital transformation, a member of the faculty at Columbia Business School, and the author of five books. He joins me today to talk about his new book, "The Digital Transformation Roadmap”, the reasons behind why 70 percent or more of digital transformations fall short of…

1
Is It A Spiritual Awakening OR Kundalini Awakening [Or Both!] 13:28

10M ago13:28

13:28

Discover the key differences between a spiritual awakening and kundalini awakening so you can better navigate each spiritual phenomenon with ease.----------👉🏽 AWAKEN COURSE💥 If you need help navigating the challenges of a spiritual awakening and understanding what is happening to you during an awakening: https://christina-lopes.com/awaken👉🏽 WATCH N…

1
Brands don't need more feedback or survey data to better understand their customers - Interview with Nate Sanders of Artifact 52:44

11M ago52:44

52:44

Today’s interview is with Nate Sanders, the co-founder and CEO of Artifact, the customer experience forecasting company. Nate joins me today to talk about the recent guest post that he wrote for my site called “Obituary: The Survey (1920s – 2023)” [It caused a bit of stir on LinkedIn], where we are at re surveys, VoC, data and insight, why companie…

1
Spiritual Awakenings Are Changing FAST! Heres How 7:14

11M ago7:14

7:14

Discover the 5 main ways in which spiritual awakenings are changing in this new energy so you can make sense of what’s happening to you.----------👉🏽 START HERE💥 This step-by-step practical course will help you find meaning, stability, and clarity in the midst of a challenging spiritual awakening: https://christina-lopes.com/awaken/👉🏽 WATCH NEXT💥How…

1
When we talk about attention, we're actually talking about engagement - Interview with Walter Flaat of dentsu Canada 40:09

11M ago40:09

40:09

Today’s interview is with Walter Flaat, dentsu Canada’s Chief Data Officer. We talk about a new whitepaper that they’ve just published on the Attention Economy, what drives attention (engagement), what brands should be doing in order to be able to deliver a more thoughtful, empathetic and inclusive experience and what are the implications for exper…

1
CX in the age of AI: A leading outsourcer's perspective - Interview with Cathy Jooste and John Samuel of CGS 1:02:49

11M ago1:02:49

1:02:49

Today’s interview is with Cathrine (Cathy) Jooste, President of the Business Process Outsourcing Division, and John Samuel, EVP and CTO, at CGS, a global provider of applications, enterprise learning, customer experience and outsourcing services. Cathy and John join me today to talk about how the BPO/outsourcing business has changed over the last 4…

1
How To STOP Harmful Spiritual Interference! 9:02

11M ago9:02

9:02

Learn what spiritual interference really is, how it affects you, and a powerful 3-step practice to help you clear energy interference quickly.----------👉🏽 NEED HELP?💥 Spiritual awakenings can be confusing, lonely, and challening. Learn more about how my Awaken course can help you navigate your spiritual awakening more easily: https://christina-lope…

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Christina Lopes Podcasts

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