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Gus Gonzalez, a Microsoft Business Solutions (CRM) MVP since 2012, covers subjects rarely discussed openly in the CRM Community. With 15+ years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.
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The MSDW Podcast

MSDynamicsWorld.com

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The MSDW Podcast dives into the latest news and events in the Microsoft Dynamics ERP and CRM community. Produced by the editors of MSDynamicsWorld.com, the podcast features interviews and discussions on the latest issues confronting Dynamics AX, GP, NAV, and CRM users and professionals.
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Amazing Apps is for Microsoft Dynamics 365 and Power Platform builders who want to use the Scrum framework to build amazing business apps that everyone will love. The podcast is hosted by Microsoft MVP, Neil Benson, and produced by Customery. [Dynamics365, D365, Power Apps, PowerApps, Power Pages, Power Apps Portals, Power Automate, Flow, Power Virtual Agents, PVA, PowerBI]
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Let's Nurture is a software and app development company headquartered out of North America. With a special focus on supporting and nurturing the development of Small business, we can offer best-in-class solutions at an affordable rate. If you're a small business owner with an interest in technology and process, this is the show for you.We have experience developing:AR VRApp DevelopmentWearable AppsSmall Business AppsCloud HostingCyber SecurityBackup and RecoveryDigital TransformationiBeacon ...
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Microsoft MVP and MCT EY Kalman joins us in the Biz Apps Classroom to discuss Microsoft's Applied Skills and Applied Labs, his view on the employment landscape, and some tips on making yourself a more attractive candidate. Topics of the discussion include: Microsoft certifications and their value for landing a new job. Other ways EY's team evaluate…
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In this episode of Amazing Apps, host Neil Benson explores the importance of rethinking our approach to building business applications. Join us as we delve into the benefits of questioning our assumptions and adapting to new information in the dynamic landscape of app development. Unpacking the concept of "thinking like a scientist" and its impact …
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Yannick Reekmans Episode 136: Markus Erlandsson and Malin Martnes chatted with Yannick Reekmans from Qubix about Dual write. Yannick starts by explaining what Dual write is, what it is supposed to do and how it functions, then he begins to explain how the lack of documentation is making it hard to work with this great technology, harder than it nee…
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With DynamicsCon Live fast approaching, we check in with Dynamics User Group's Ryan Harris for a quick update on the event, which runs from May 13 to 16. Ryan tells us about the planning and offers some suggestions on how to attendees can take advantage of the event's layout and features to get the most out of the week. He also previews some of the…
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Microsoft introduced three tiers of new partner benefits packages in January 2024 that were designed for partners to purchase to help meet different types of channel needs. Our guest on this episode, Microsoft MVP AJ Ansari of DSWi, has been looking closely at these benefit levels and joins us to share some of his observations about the elements of…
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Microsoft MVP Malin Martnes has spent considerable time exploring the Microsoft Dynamics 365 Customer Insights (Data) Specialist certification and its exam, MB-260, and she has discovered that the required subject matter is vast. In this episode, Malin tells us about her experience working with clients on the D365 Customer Insights Data application…
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This episode is sponsored by Leapwork. Microsoft has recently adjusted the update schedule and policies for Dynamics 365 Finance and Operations apps, with the One Version strategy now driving the delivery for four service updates per year to customers, with limited pauses allowed. Given the regular cadence, the short testing windows, and the need t…
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TechFluent Academy is gearing up for a new class of students and the nonprofit expects a major increase in applications (the deadline is May 15) and participation. To learn more, the organization's founder and executive director, Liz McGlennen, spoke with Julie and Jason about their current enrollment, eliminating barriers to entry, and what it tak…
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Mark Christie Episode 135: Markus Erlandsson and Malin Martnes chatted with Mark Christie from Proximo3 about unique field service customer cases. For the first time, we had to use a warning to sensitive listeners. Mark shared some of his experiences while working with some interesting and unusual field service cases. Bio Mark Christie has 19 Years…
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This episode is sponsored by Paymerang. The world of invoice and payments automation continues to evolve, and our guests on this episode, Tiffany Allen and Brian Cook of Paymerang, join us to discuss their team's vision for serving the needs of organizations running Microsoft Dynamics 365 Business Central. Paymerang's recent acquisition of KwikTag …
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How do you decide what's next in your learning journey in the Microsoft Business Applications space? The answer can depend on factors like your career plans, your employer's priorities, or your interests and skills. Co-host Julie Yack has fielded this question many times and she shares some of the questions and concerns that she often hears from le…
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This episode is sponsored by Resco. How does your organization handle mobility requirements on Microsoft Power Platform projects? Ivan Stano, SVP at Resco, joins us to help break down the realities of Power Platform mobility across a variety of use cases. We discuss the latest innovations to extend your Power Platform projects and grow your Microso…
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#154. Neil Benson takes us on a journey of learning through experimentation. Starting with the historical origins of smallpox inoculation, Neil discusses the importance of conducting experiments to drive innovation and problem-solving. Sharing personal experiences from his biochemistry studies to his current work in building applications with Power…
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The Biz Apps Classroom welcomes its first guest on this episode, Microsoft MVP and partner executive Vlad Sarov joins us to talk about the work he, podcast co-host Julie Yack, and others have been doing on a project to bring Microsoft Business Applications skills to adults in Ukraine through an ongoing series of training cohorts. The program follow…
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This episode is sponsored by Vertex. Tax engines have a unique role to play in the performance of mid-market businesses. Our guest on this episode, Pete Olanday, Director of Consulting, Vertical Solutions: Retail, Leasing, Telecommunications, at Vertex discusses how implementing a tax engine can help mid-market companies streamline processes, enhan…
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Episode 134: Markus Erlandsson and Malin Martnes have collected three guests from their respective fields, Ben Vollmer about Field Service, Tricia Sinclair about Customer Service, and Benedikt Bermann about ALM. The episode finished with Malin Martnes sharing her best things in Customer Insights and Sales. The post 2024 Release Wave 1 first appeare…
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On this episode, we are talking role-based training: where it works well, what roles tend to benefit, and how the concept has evolved in the Microsoft Dynamics and Power Platform ecosystem. Role-based training in the Biz Apps space coincides with changes in Microsoft certifications, and that that has helped shift the focus of learners away from mem…
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Microsoft just released their plans for 2024 Release Wave 1 of Dynamics 365 and Power Platform, and the Finance and Operations suite will be adding a range of process and data-themed capabilities. Generative AI is part of that roadmap too, of course, but our guest on this episode, Microsoft VP Georg Glantschnig, shares that his broader focus is on …
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Conferences play a key role in many Dynamics and Power Platform professionals' training plans. On this episode, Julie and Jason talk about the types of educational content that are gaining popularity at Microsoft-focused events, how sessions are selected, and how to get the most educational value out of the next event you choose to spend your time …
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The latest updates to Metafile's AP Automation solution blend improving AI-based capabilities with their trusted capabilities around process and data efficiency. Company veteran Doug Bertram talks with Biz Apps Buzz host Amiee Keenan about his experiences watching the company's AI tools evolve before his eyes, with extraction and error handling cap…
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Kathrine Hogseth Episode 133: Markus Erlandsson and Malin Martnes chatted with Kathrine Hogseth about being the CEO of a successful business, where most of the business applications MVP’s in Sweden work. Has she made CRM-K an MVP-factory or, do they get MVP’s because of the mindset she’s implemented in the company? What is that mindset? As the comp…
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#153. Neil Benson is joined by Keith Atherton, a proper pro developer. Keith shares his journey from developing custom apps using .NET, C# and SQL Server to embracing and mastering the development of enterprise business applications using the Power Platform. What do developers lose and gain using Power Platform compared to developing an app from sc…
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Julie and Jason are talking about goals and goal setting. While neither of them is a self-described goal setter, they both acknowledge that taking a goal-oriented approach can be a helpful tool for professional development. Using the SMART(ER) model as a reference point, they talk through different ways professionals in the Dynamics 365 and Power P…
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This episode is sponsored by Vertex. Larry Mellon , Tax Director – Chief Tax Office at Vertex, joins us to shed light on potential risks that businesses grapple with when they rely on their ERP's native tax functionality rather than a dedicated tax engine. Larry tells us about his history with Vertex, working both internally and with both customers…
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In our inaugural episode of the Biz Apps Buzz, host Amiee Keenan speaks with Cavallo’s head of strategic partnerships, Bob McAdam, about the company’s latest product updates. He shares updates on new solutions for Dynamics 365 Business Central and Dynamics GP focused on business performance and profitability, as well as new integrations and enhance…
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Julie Yack has years of experience with Microsoft certification exams, whether taking them herself, helping others prepare to pass them, and even helping Microsoft develop new ones. On this episode she talks with Biz Apps Classroom co-host Jason Gumpert about her certification experiences over the years, both good and bad, and what Microsoft has do…
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Malin Martnes Episode 132: Markus Erlandsson discusses with Malin Martnes about the new Customer Insights. Malin starts by explaining what the change from old Customer Insights and Marketing is and how it affects customers. Malin provides her insights into what she thinks about this change, how the license will change and a bit about all the new fe…
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We are kicking off our new podcast series, the Biz Apps Classroom, and our hosts, Julie Yack of 365.training and Jason Gumpert of MSDynamicsWorld.com, discuss how this project arose and where it will be going in future episodes. They chat about some of the training and learning themes influencing the Power Platform and Dynamics 365 landscape today …
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The analysts at Everest Group have published their latest ratings of systems integrators in the Microsoft Dynamics 365 ecosystem, and changes in the space reflect both product trends and attitudes toward enterprise software investment. Our guest, Everest Group practice director Abhishek Mundra, discusses the factors that his time uses to assess ser…
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Andrew Bibby and Malin Martnes Episode 131: Markus Erlandsson has a discussion with Andrew Bibby and Malin Martnes, or does he? Malin is taking over the episode and is interviewing Markus and Andrew about the Directions for Partners EMEA 2023 conference, which has a Business Central-focused conference. Why did we go? What did we learn? Bio Andrew: …
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#152. Host Neil Benson is joined by the talented Dani Kahil for an insightful discussion on managing backlogs and enhancing user stories in Azure DevOps and Jira. Neil shares his experiences with Jira, highlighting some configuration challenges, while Dani expresses a strong preference for Azure DevOps. They dive into the hierarchy of backlog items…
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This episode is sponsored by enVista. The speed with which Microsoft has introduced various Copilot capabilities has challenged even the most dedicated channel professionals to keep up. Updates across Microsoft 365, Dynamics 365, Power Platform, and beyond have signaled a new era at Microsoft, with the company's product teams all putting AI-based c…
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This episode is sponsored by Wisefish. Seafood companies face a unique mix of operational and production challenges related to sustainability, traceability, supply chain management, and cloud adoption. Our guests on this episode, Sigrun Dora and Ari Hróbjartsson of Wisefish, tell us about the ways that their company's seafood industry solutions, bu…
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This episode is sponsored by Vena. Organizations are rethinking the finance function and its potential to improve business-wide collaboration, decision making, and planning. In the Microsoft ecosystem, standard tools like Dynamics 365 Finance, Power BI, and Excel play a key role for financial professionals, but the office of finance often needs mor…
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Foyin Olajide-Bello Episode 130: Markus Erlandsson has a discussion with Foyin Olajide-Bello from Avanade about Governance and Security in the Power Platform. Foyin provides her insights with some do’s and don’ts, where she talks about environment strategies and what happens if you just use the default environment. Then Foyin continues into securit…
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With the second annual Microsoft Power Platform Conference (MPPC 2023) now over, Microsoft MVPs Steve Mordue and Asif Rehmani joined us to review their experiences and observations at the event. Microsoft had positive numbers to share on growth in both customers and community, but it was the company's messaging on Copilot overpowered other announce…
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This episode is sponsored by KwikTag by Paymerang. KwikTag recently joined the Paymerang family, bringing together the firms' AP and payment automation services. Their combined solutions streamline invoice and payment automation to extract and match data, eliminating manual processes to reduce the risk of fraud. On this MSDW Podcast episode, Sierre…
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#151. Amazing Apps host, Neil Benson, dives into a case study from one of his team's own projects: "Member Super", a financial services organisation in Australia. With over a million members, they needed a CRM application that could handle their complex stakeholder relationships and provide exceptional service to their customers. Member Super's exi…
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This episode is sponsored by Experlogix. Configure Price Quote (CPQ) solutions are all about overcoming the challenges of a complex sales scenario. And when those sales relate to physical products, the ability to bring accurate engineering details to the customer without bothering the engineering team can be a benefit for all involved. But there ar…
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#150. What does it take to have a successful go live event for your Dynamics 365 or Power Platform application. Neil Benson sat down with Andrew Bibby, a seasoned expert in Microsoft Dynamics 365 and Power Platform business applications. In this episode, Andrew shares his insights on the crucial process of preparing for and executing a successful g…
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This episode is sponsored by Data Courage. When our guests, Tristan Threlkeld and Madison Hillend, talk about AI-enabled apps for Dynamics 365 Business Central, they aren't surprised to hear different responses from Microsoft customers and partners. The Data Courage team will be at Summit North America 2023 in October to talk more about their two k…
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This episode is sponsored by Argano. The team at Microsoft partner Argano attended the first Microsoft Power Platform Conference in 2022 and they are returning for the 2023 event in Las Vegas starting on October 3. In this event preview episode of the podcast, Jon Rastia, senior director of innovation and technology at Argano joins us to discuss th…
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This episode is sponsored by Resco.net. Power Platform has influenced how Microsoft customers and partners evaluate how to extend or customize business systems, including for mobile scenarios. Microsoft has adjusted its marketing around Power Platform over the years, with early emphasis on the citizen developers and no-code customization and now pr…
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#149. Andrew Welch is the Chief Technology Officer at HSO. Andrew is an expert in IT strategy and has a wealth of experience advising customers on their big strategic technology decisions. He is also an author, Microsoft MVP, and a regular presenter at conferences. Joining us today, Andrew shares valuable insights on the importance of IT leadership…
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The Microsoft Power Platform Conference returns for its second edition in October, and Microsoft's Heather Cook, who is also an executive producer of the event, joins us to talk about the conference and trends in the community. Heather joined Microsoft's Business Applications team in June of 2020 after working in the Microsoft Teams group, and she …
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#148. Get ready for another captivating episode of Amazing Apps! In this episode, Neil Benson engages Shawn Tabor, Director of Consulting Services at Hitachi Solutions, in an insightful conversation about the dynamic realm of Microsoft Business Applications and its role in the manufacturing and service industries. Explore Hitachi's product landscap…
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#147. When should you use Power Platform pipelines and when should you use Azure DevOps pipelines to deploy your Power Platform or Dynamics 365 applications? That's the question that Benedikt Bergmann answers in this episode of Amazing Apps. Benedikt is a Power Platform consultant known for his expertise in Application Lifecycle Management (ALM). N…
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Microsoft Dynamics 365 Business Central veterans Robb Delprado and Steve Chinsky of Accelerynt attended Cavallo's recent PANELS'23 event and joined us as the event was winding down to discuss their impressions. We discuss Cavallo's Business Central product roadmap, the role of ISVs more generally in today's BC ecosystem, today's balance between inv…
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Dive into the world of innovation with our latest podcast episode! 🚀 Discover the magic behind MVPs (Minimum Viable Products) and why they're the ultimate launching pad for any project. 🌟 Whether you're an entrepreneur, developer, or simply curious about tech and business, this episode is a must-listen! Don't miss out! #Podcast #Innovation #MVP #Pr…
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