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The Mediate.com Podcast, hosted by mediator Veronica Cravener, covers everything in the world of mediation: conflict resolution, best practices, ethics, technology, and business development. Episodes include interviews with experienced practitioners, discussions of practice dilemmas, and explorations of the future of the mediation field. Join us if you’re interested in mediation, just getting started as a mediator, or if you have decades of practice under your belt -- we’d love to have you a ...
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In this episode, Colin Rule (CEO of Mediate.com) speaks with Bridget McCormick, the CEO of the American Arbitration Association/International Centre for Dispute Resolution (AAA/ICDR), about the path that led her from being a public defender in NYC, to a law professor in Michigan, to the Chief Justice of the Michigan Supreme Court, and now CEO of AA…
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In this episode, Veronica speaks with John Sturrock KC, founder and senior mediator at Core Solutions. Listen to this episode to learn about the following: The connection between food, hospitality, meeting together, and mediation How excellence in mediation is similar to excellence in sports What it means to mediate "minimally" and why you should c…
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"Part of community mediation is...we don't want people co-existing, we want people co-creating." In this episode, Veronica speaks with D.G. Mawn, President of the National Association for Community Mediation (NAFCM). Listen to this episode to learn more about the following: About NAFCM NAFCM's partnership with Living Room Conversations Testing the …
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In celebration of the publication of Mediate.com's 1000th newsletter, Mediate.com CEO Colin Rule sits down with Mediate.com co-founder John Helie to talk about the early days of the Mediate.com (and ConflictNet), the newsletter, top authors and editors, and how artificial intelligence and social networking has changed and will change the ADR field …
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If you've ever been curious about the attorney perspective on what makes for an effective mediation, then this episode is for you! In this episode, Veronica chats with Margeaux Thomas, an experienced attorney, about what makes for an effective mediation within the context of mediating a business divorce. Questions answered include: What is a "busin…
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Did you know that the average length of a lawsuit in Brazil is about 10 years? Good thing there's mediation! In this episode, Veronica chats with guest, Mariana F. Souza--a mediator, lawyer, and arbitrator based in Rio de Janeiro, Brazil--about the following topics: The difference between mediation and conciliation in Brazil What mediation looks li…
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As a mediator, are you aware of the key characteristics of communication in Latin American culture? Are you curious about whether AI will replace human dispute resolvers? Listen to this episode as Veronica chats with guest, Luis Gómez, who is both a Colombian mediator and a research lecturer who teaches negotiation strategy and artificial intellige…
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"Let's speak to a mediator." Wouldn't it be great if parties in a dispute said that to one another as their initial reaction to conflict? In this episode, Veronica chats with Linda Heng--CEO of ResoX--about the following topics: Examples of changing consumer behavior trends outside of dispute resolution How has the media shaped our perspective of w…
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As a mediator, do you offer a bundle of services? Have you ever considered adding conflict management coaching as a service in addition to your current services (e.g. mediation and mediation training)? Guest, Cinnie Noble--founder of CINERGY® Coaching--comes back on the show to chat with Veronica about the business development side of adding confli…
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Perhaps you are familiar with the concept of "psychological safety", but are you also familiar with the concept of "human dignity"? In this episode, host, Veronica Cravener, talks with guest, Camilo Azcarate, about this important topic. Camilo is the current Ombuds at the European Southern Observatory and an international dispute resolution expert …
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Did you know that when given the option between in-person conciliation and online conciliation, most people in Colombia now prefer to use online conciliation? In this episode, Veronica talks with Nicolás Lozada, CEO of Redek--the first Colombian Digital Justice and Online Dispute Resolution startup--about online conciliation in Colombia. Episode hi…
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There are different perspectives on the use of caucus in mediation. Maybe you use caucus early and often in your mediations or maybe you prefer joint-session and use caucus more as a tool of last resort. In this episode, mediator LaTanya Moss chats with Veronica about reasons to use a caucus in family mediations, the logistics of managing the use o…
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Are you curious about mediating employment disputes? In this episode, Tim Warner--mediator, arbitrator, and attorney--talks about how he made the switch from employment litigator to employment mediator and the unique aspects of employment mediation. Questions answered during this episode include: What is the most challenging aspect of pivoting from…
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More and more, we are a connected world. So when it comes to intercultural communication...Is it what you say? Or how you say it? Or both? In this episode, Veronica talks with Lynn Cole--founder and CEO of BRDGES Academy--about intercultural communication and why mediators need this skill. Episode highlights include: How culture is defined. A discu…
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Did you know that as a mediator you help parties exercise a superpower? It's the superpower of everyday negotiation! Listen to this episode as Veronica talks with Lucia Kanter St. Amour--attorney, author, mediator, and VP of Board of UN Women San Francisco--about various topics in her #1 rated new release book on Amazon, For the Forces of Good: The…
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As a mediator, you've probably come across the phrase "access to justice" when reading about or listening to discussions of mediation, but are you also familiar with the "procedural justice" aspect of mediation? And for the court-connected mediation programs that you mediate for...Do those programs collect data? In this episode, Veronica talks with…
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Have you ever considered how mediator practices impact the environment? In this episode, Veronica talks with Ian Macduff--mediator and host of the ICODR podcast--about an initiative he is part of--the Mediators Green Pledge. Questions answered during this episode include: What is the Mediators Green Pledge? What are steps that mediators can take to…
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Mediators, be sure to take notes on this episode as Veronica talks to one of the founders of the modern legal dispute resolution field, Carrie Menkel-Meadow, about negotiation ethics, international dispute resolution, and online mediation. Carrie is a Distinguished Professor of Law and Political Science at the University of California, Irvine and A…
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In this episode, Veronica talks to Raven Cruz Loaiza, the Mediation Response Coordinator for the newly developed Mediation Response Unit (MRU) at the Dayton Mediation Center located in Dayton, Ohio. Listen to this episode to learn about how this innovative program provides mediation in order to work on improving community police relations. About th…
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As a mediator, are you curious about other fields that use conflict resolution skills? Are you looking for a field that combines a systemic approach with conflict resolution skills? In this episode, Chuck Doran--experienced mediator, ombuds and Executive Director of MWI--provides an introduction to the ombuds role. Questions answered in this episod…
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Have you ever thought about applying design principles to the delivery of your mediation services? In this episode, Veronica talks with guest Darin Thompson all about various design principles and how they can be applied to dispute resolution processes. Darin is Legal Counsel with the Ministry of Attorney General in British Columbia, Canada, and he…
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Chances are, one reason you got into mediation was to make a difference. Have you ever thought about getting into special education mediation? In this episode, Ashley Rosenthal--special education mediator, IEP facilitator, and alternative dispute resolution consultant--provides an overview of early dispute resolution in special education. Episode h…
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As a mediator, chances are you are familiar with EQ and IQ, but do you know about CONFLICT-IQ™? In this episode, Yvette Durazo--the founder of Unitive Consulting and author of CONFLICT INTELLIGENCE QUOTIENT "CONFLICT-IQ™"; The Missing Piece to Turbocharge Conscious Leaders' and Organizations' Emotional Intelligence--discusses the "what", "how" and …
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It is no secret that mediators work with parties when they are in the midst of difficult times. As a mediator, are you aware of how the brain responds in a crisis? Or have you ever wondered why it seems your mediation parties are not behaving 'rationally'? In this episode, Lucia Kanter St. Amour--attorney, author, international negotiation lecturer…
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Preparation is key when it comes to all mediation, but especially workplace mediation. Mediator and psychologist, Dr. Debra Dupree, who is known as the MINDSET Doc, is the Founder and CEO of Relationships at Work, Inc. Her niche market is workplace mediation and facilitating the interactive process for employees with medical conditions. Episode hig…
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In this episode, Teresa Harlow--author, speaker, and collaboration coach--discusses the importance of mindset when moving from "combative to collaborative". Listen to this episode to learn: the "Lessons from Mom" that mediators can use to help parties prepare for a productive mediation, Teresa's four-step process to move from "combative to collabor…
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In this episode, Stephanie Hanna---attorney, mediator, professional development coach (founder of The Other 85), and co-host of the Capture Your Confidence podcast--discusses the following: - Where 85% of career success comes from (hint: chances are it is not something you learned in school!)- How you can develop the skill of confidence- The mindse…
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In this episode, Cinnie Noble--founder of CINERGY® Coaching--discusses conflict management coaching. Episode highlights include: - An overview of the one-on-one process of conflict management coaching- When and how conflict management coaching can be used- The importance of distinguishing between the skills and competencies required for conflict ma…
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In this episode, Susan Guthrie--family law attorney and mediator in the United States, expert in online mediation, and co-founder of the Mosten Guthrie Academy for Mediation and Collaborative Training--discusses the path for professional development for mediators. In this episode, we discuss the following: - What mediators say they need for practic…
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In this episode, which is part 3 of a 3-part series, Natalie Armstrong-Motin---Founder and Managing Director of Marketing Resolution---discusses how mediators can build a thriving mediation practice. This episode focuses on the master level mediator and covers the following: - How you know when you are ready to "level up" from an intermediate media…
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In this episode, which is part 2 of a 3-part series, Natalie Armstrong-Motin--Founder and Managing Director of Marketing Resolution--discusses how mediators can build a thriving mediation practice. This episode focuses on the intermediate level mediator and covers the following: - How mediators can use permission-based marketing to promote their pr…
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In this episode, which is part 1 of a 3-part series, Natalie Armstrong-Motin--Founder and Managing Director of Marketing Resolution--discusses how mediators can build a thriving mediation practice. This episode focuses on the beginning mediator and covers the following: - the importance of the entrepreneurial mindset- the questions you need to answ…
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In this episode, Tara Ollapally--a Co-Founder of CAMP Arbitration and Mediation Practice Pvt. Ltd in India--discusses the mediation movement in India. In this episode we discuss: - An overview of the litigation timeline in India- The history of dispute resolution in India- Challenges faced while building the mediation movement in India thus far- An…
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In this episode, Bruce Ally--mediator and a Principal at A Place for Mediation Inc.--discusses how mediators can help parties 'get the full picture' when mediating accident cases. Here are a few highlights from the episode: Ambulance usage may not be a reliable indicator of the severity of injury. Cultural conditioning can impact whether an injured…
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In this episode, Julie Macfarlane--researcher, mediator, and educator--discusses the misuse of NDAs and what mediators can do to responsibly facilitate informed decision-making among parties in mediation, as it relates to NDAs. Julie's website: https://profjuliemac.com/ Campaign website: https://cantbuymysilence.com/ Julie's book: "Going Public" ht…
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In this episode, Jay Santiago--attorney, mediator, and arbitrator--provides an overview of the Singapore Convention on Mediation, its implications for international commercial mediation, and tips for how mediators can expand their practice into international commercial mediation.By crule
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In this episode, Bill Froehlich, the Deputy Director of the Divided Community Project and the Langdon Fellow in Dispute Resolution at The Ohio State University Moritz College of Law, discusses reflective practice for novice and skilled mediators--the benefits, how to, and a demonstration. Some articles/links mentioned in the episode: Divided Commun…
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