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Leaders Listen Up hosts inspiring conversations that ignite business leaders, so they can excite their employees and together delight their customers! Leaders get an INSIDE view on employee experience and how to cultivate a culture of success within their business. By equipping leaders with new tools, and creative techniques they are able to design epic customer and employee experiences; allowing them to drive loyalty, retention, sales and deliver award winning service in any size business! ...
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How to Turn One-Time Buyers into Lifelong Fans: Consistency is key!
26:15
26:15
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Ever wonder why some brands have customers who are more loyal than a golden retriever? The secret ingredient is consistency! What does consistency mean, though? It means practicing your plays. Could you imagine how messy the football field would be if teams didn’t practice? Now put that into the context of leadership and your team. To combat that t…
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Unlocking Loyalty & Retention: Why Customer Journey Mapping is Your GPS
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16:45
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16:45
Wouldn’t business relationships be easier if you had a GPS to navigate customer emotions? Well, you can with Customer Journey Mapping, a tool I recommend that all businesses use to design customer touchpoints, guide through empathy mapping, and deliver an exceptional customer experience every time. In today’s episode, you’re going to learn what Cus…
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How to Transform One-Time Shoppers into Lifelong Fans: Unlock the Three Ps
18:58
18:58
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18:58
How do you make a great first impression on a new customer and turn them into a lifetime loyal fan? Customer Experience Design and Customer Loyalty within organizations are still not recognized as a team effort and business discipline. And some people still struggle with the difference between customer service and customer experience. That’s why th…
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Unlock the Power of DEI: Boosting Business Profit and Customer Experience
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13:49
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Have you ever wondered how the diversity of your team can be the secret weapon in your business? You may hear “diversity, equity, & inclusion,” “equal opportunity employment,” and “workplace diversity” all the time. But it is more than just buzzwords! It isn’t a virtue signal or new policy, that no one thinks about. It’s not a 30-minute training yo…
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A Leader's Guide to Boosting Profit and Employee Engagement ROI
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26:23
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26:23
Have you ever wondered how much a happy employee actually costs your organization? There are ways to measure employee engagement ROI that go beyond financial security. Although that's a necessity in today's day and age, it’s not the #1 thing employees say they need in their work environment. Human behavior is adjusting all the time, which means mor…
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[PART 3] Ways to Implement Collaborative Problem-Solving for Employee Empowerment
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What's the golden key to supercharging employee performance? Creative problem solving. It’s an art and skill that not everyone possesses, but it can be learned if you understand the success of your team relies on the individual, and the individual relies on the team. Employee empowerment, employee motivation, and employee retention only take a few …
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[PART 2] How to foster a culture of empathy for enhanced employee engagement
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22:38
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What’s the difference between coexisting and truly understanding each other? Transition your team from just showing up to do the job to respecting each other and developing the leader within. Now that you’ve got the J.O.Y methodology under your belt to turn clashing team members into collaborative team members, it’s time to level up to empathy and …
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[PART 1] How to embrace conflict for a Joyful employee experience
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32:46
Leaders, are you tired of the constant battle of egos and misunderstandings? Is there tension in your team and the employee experience? Does this sort of conflict sound familiar? Maybe you’re avoiding conversations by saying, “Let’s just finish this first, and then maybe I’ll bring it up,” or “You go do what you have to, and then we’ll talk about i…
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Breaking Free from the Hamster Wheel: Mastering the Transition from Manager to Leader with Unstoppable Confidence
22:40
22:40
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22:40
Leaders, do you feel like you’re always busy but never really moving forward? Do you wonder how you’re supposed to improve customer experience challenges? Are you a manager who wants to lead with confidence, but it’s hard to? Maybe you’re stuck in the daily grind, thinking… “I need to hire someone to help me. There’s so much to do, but I can’t do i…
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Unlocking Your Leadership Potential: Mastering the Art of Influence in just 30 days
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28:30
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28:30
There is a leadership crisis happening right now that not even the best leadership programs can fix alone. With high stressors negatively impacting relationships, sleep, and overall well-being… It’s no wonder it’s becoming increasingly difficult to retain customers and employees. Maybe you’re thinking of throwing in the towel, too? Your feelings ar…
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Disruptive Leadership: 3 Unconventional Tools for Igniting Workplace Creativity and Innovation
23:12
23:12
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Leaders, do you want to see a decrease in absenteeism and an increase in productivity? In this episode, I’m delving deep into building a magnetic work culture with leadership and talent development in mind so that you can retain your top talent and attract your industry's best and brightest. The INSIDE View’s signature Leadership Training Program d…
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Seven Interactive Activities That You Can Use to Educate Your Customer-Facing Staff - Part 2
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As leaders, we know that exceptional customer service is the heart and soul of any successful business. So, we've put together a list of seven interactive activities that you can use to educate your customer-facing staff and take your customer service game to the next level! Visit https://gettheinsideview.com/ for more information and keep designin…
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Seven Interactive Activities That You Can Use to Educate Your Customer-Facing Staff - Part 1
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As leaders, we know that exceptional customer service is the heart and soul of any successful business. So, we've put together a list of seven interactive activities that you can use to educate your customer-facing staff and take your customer service game to the next level! Visit https://gettheinsideview.com/ for more information and keep designin…
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Revolutionize Your Customer Experience: 5 Uncommon Tips for Small Business Leaders to Achieve Mind-Blowing Results!
20:33
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Hey Leaders, We're about to unleash five out-of-the-box tips every successful small business leader uses to create a dynamic, engaging, five-star customer experience! Visit https://gettheinsideview.com/ for more information and keep designing delight! Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZ…
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Revolutionize Your Workplace: 3 Simple DEI Tips for Unleashing Incredible Results!
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If you are looking for the Key to unlocking a thriving, energizing and highly inclusive workplace culture, Then listen up! Visit https://gettheinsideview.com/ for more information and keep designing delight! Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this s…
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Revamping Your Company Culture: 5 Game-Changing Strategies for a Happier, Healthier Workplace - Part 2
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Today's episode is about revamping your company culture. We started diving into this in past weeks episode, and this is a continuation. Visit https://gettheinsideview.com/ for more information and keep designing delight! Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROW…
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Revamping Your Company Culture: 5 Game-Changing Strategies for a Happier, Healthier Workplace
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33:20
Welcome to this episode, where we'll explore how to Revamp Your Company Culture: 5 Game-Changing Strategies for a Happier, Healthier Workplace Visit https://gettheinsideview.com/ for more information and keep designing delight! Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINE…
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Breaking Through Mental Roadblocks: 3 Actionable Tips to lead yourself and others!
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36:06
In today's episode I'll share the one thing that gets in the way of being an amazing leader! Visit https://gettheinsideview.com/ for more information and keep designing delight! Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be d…
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Unlocking Your Team's Potential: Three Unique Tips to Increase Productivity and Engagement
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23:26
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23:26
In this episode, I’ll share three unique tips to engage your team and increase productivity. Whether you're struggling with burnout, disengagement, or simply want to inspire your team to excellence, these tips are sure to take your leadership skills to the next level. Visit https://gettheinsideview.com/ for more information and keep designing delig…
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The Impact of Poor Customer Experience Design on Sales Results: 3 Negative Effects and 3 Ways Small Businesses Can Improve
25:23
25:23
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25:23
In this episode, I'll be sharing three ways that poor customer experience design can negatively impact your sales results, backed up by research and data. But don't worry, I won't leave you hanging. I'll also be providing three actionable strategies for small businesses to improve their customer experience design and increase their sales. Visit htt…
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Unlocking the Number One Secret of Exceptional Leaders
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22:34
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In this episode, we unlock the number one Secret of Exceptional Leaders - When I work with small and medium businesses across the globe - this is the number one area that leaders struggle with in today's business world. Visit https://gettheinsideview.com/ for more information and keep designing delight! Are you ready to design a dynamic team enviro…
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If you’re asking yourself: How can I engage and motivate my team to be inspired? How can I engage new customers when customer expectations have changed? How do I keep up with new technologies and automation? How do I keep my team happy and healthy Then the Leaders Listen Up podcast brought to you by The Inside View is where you can get weekly inspi…
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