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Podcast by ctxpodcast
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Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut. Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau ...
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Listen to Chris Hummel of United Rentals talk about how customer experience grows from employee experience and what he means by "digital in the dirt."By Katie Lukas
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Ken Krasnow - Henkel's VP of Omnichannel Marketing
42:41
42:41
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Ken Krasnow from Henkel visits to talk about some of the remarkable changes he and his team have been able to effect, including deep organizational change in service of becoming more customer-centric.By Katie Lukas
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Chris Hyers, Chief Communications Officer of UConn Health
48:40
48:40
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48:40
Chris Hyers talks about why it's an honor to be able to serve patients - and why he feels privileged to do so at UConn Health. What teaching brings to his career, how organizations need to listen and research more — and what's on the horizon for UConn.By Katie Lukas
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President & CEO Cindi Bigelow is the powerhouse behind Bigelow Tea — listen as we discuss why relentless focus on making everyday moments exceptional, constant vigilance and attention to trends and conversations, and a sincere willingness to listen to the customer have created an amazing brand that customers truly love. [January 2019]…
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Episode 33 - Brad's Confession, Banana Phones, Game Remasters and a YUGE Announcement
52:25
52:25
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Brad thought he was too cool for a certain game, one weekend and many hours later, we had an intervention. Also, relive your Matrix fantasies and ask yourself if you should buy a remastered game. Big announcement later in the show!By ctxpodcast
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Episode 32 - Does Qui-Gon Jinn Suck? Home Pod Circles, the iPhone Killer, and Phone Conspiracies
1:24:41
1:24:41
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The long anticipated discussion is finally here. Andrew drops his Star Wars bomb shell and Brad braces for a counter punch. Also, is the FBI protecting us or watching us? Is your furniture safe from the Home Pod? Can a text kill your iPhone? All in this week's episode.By ctxpodcast
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