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The weekly Insurance Coffee House Podcast series is the place where you’ll be inspired by some of the most successful insurance business leaders on the planet. With each guest asked the same set of ten questions you’ll understand the recurring patterns and traits that make them successful. Covering morning routines, favourite success quotes and how they overcame their largest setbacks, they’ll give a personal insight in to what it takes to be a successful insurance business leader. This podc ...
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DHIA exists to help our customers and prospective customers find appropriate solutions for their business insurance needs. We created this podcast to provide an audio version of our informational resources. We deliver insightful information on Professional Liability Insurance, discuss business insurance solutions, and unpack the phases of running a business. Sign up for our email reminders on new episodes: https://share.hsforms.com/1oNwbKQW8SieD0oIeAMY1Hg34l7a
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“The strength of our culture was something we used in the presentations to analysts and investors”, says Daniel. “We did some work around our employee value proposition and we asked our colleagues, ‘Why do you work at Hamilton?’ The common theme was collaboration and that's how we came up with the phrase ‘In good company’. As part of the IPO, we us…
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Data Breaches are shockingly common. It's never safe to assume that your business isn't vulnerable. In this episode, we go over what Data Breach Insurance is, the two main types, and what it covers. We also share four tips to help protect your law firm and a valuable resource to quantify your risk. More resources for you: Cyber Liability Self-Asses…
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Can you financially survive a cyberattack? Are you as prepared as you want to be in terms of financial status, insurance coverage, or processes? This Cyber Liability Self-Assessment was designed to help you answer these vital questions in three thoughtful steps. Take your assessment and create an action plan. More resources for you: Cyber Liability…
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“In our experience, a reinsurance deal was being profiled in a physical binder full of paper. I thought, ‘How good would it be if we could take risk or bundles of risk and make a profile for it’", says Ben. "Think of all the information that you could attach to that profile. That was a very early concept. For a long time we debated, how this would …
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“When you hire for specific experience, then you're always going to have to hire for somebody within the industry”, says Nicola. “When you break it down to what are the specific jobs to be done, what are the skills that are required to do those jobs, often those skills are industry agnostic. There are clearly some examples where that's not the case…
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In this episode, we answer over a dozen questions commonly asked by attorneys and law firms about Professional Liability Insurance. Insurance policies differ. There are different types of insurance, forms, and carriers, and each carrier will be different. It's important to understand the policy you're purchasing. Ask questions and stay curious abou…
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“We talk a lot at Howden around not just coming to work, but coming to build a business. It really allows people to kind of have that sense of ownership, that sense of purpose and really allows people to feel like they're part of what they're building”, says Charlotte. “They understand it and can take a lot of pride. It’s a really different mindset…
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In this episode, we are going over a few tips to help protect yourself when your professional liability insurance carrier offers an automatic renewal. As we talk about and often say here, Lawyers Professional Liability Insurance is a unique line of insurance. Its complexities require your vigilance. If your carrier offers an automatic or expedited …
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While it is essential to have a budget for Lawyers Liability Insurance, price should not be the sole determining factor. Law is dynamic, and your professional liability insurance should be tailored to fit your practice. If it's not, the money you spend on insurance is wasteful. In this episode, we want to help you understand why this common practic…
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“It's a fantastic opportunity to build something for yourself but within an established business. It’s very much engaging with customers and driving dialogue around their search requirements”, says Martin But it’s also supported by a world class centre of excellence for delivery, so they can really focus on driving those relationships, identifying …
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If you think not reporting a potential claim is helpful or wise, this episode can help you avoid this common mistake! Attorneys purchase a Lawyers Professional Liability Insurance policy for various reasons. No matter your reason, understanding the rights you have under your policy and how not exercising your rights can be detrimental to your insur…
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“We wanted to make sure that there were slates, they were diverse and had all the groups represented. It isn't a case of trying to stop someone from getting something they deserve. What you're trying to do is make sure these other groups get the opportunities they deserve", says Don. "I'm not a believer that we favor one group or another. I'm just …
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“Given the potential of AI, we should all be focused on ensuring it's part of our strategic roadmap. It is an excellent tool that is going to allow us to rethink, reimagine how we deliver products, services and experiences to our client base”, says Prashant. “Is it machine learning? Is it deep learning? Is it unstructured data? Is it predictive mod…
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Many factors can contribute to law firms being attractive to admitted insurance carriers. The good news is you can control some of them. One of our seasoned agents, Stephen Dimiceli, who is well-versed in attorney malpractice insurance sat down for an interview and talked through how attorneys can navigate their way back to the admitted market afte…
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“Flexibility has been key. We've worked really hard to figure out, how do we meet the commitments to our customers, but also empower our employees to have the work experiences that they're looking for and that are a good fit for their families”, says Angie, as she discusses how Safety National are breaking down the barriers to inclusivity. “We offe…
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No one likes unpleasant surprises, especially in business. An unwelcome surprise specific to a law practice is a legal malpractice claim. Some attorneys protect their practice with Lawyers Professional Liability Insurance in preparation for potential claims, but many assume a lawsuit won't happen to them. In this episode, we cover a few common scen…
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“The blend between work and life is really blurred. It's important for employees to step back and have a good sense of purpose, belonging and balance”, says Jennifer. “We're sharing our expertise and our innovation. It's our employees who are doing that. No matter what position somebody is in, every day they're making something possible, whether it…
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How soon should you involve your carrier when you're faced with a malpractice claim? Immediately. In this episode, we explain why immediate reporting is necessary and in your best interest. We also discuss whether there's ever a time that an attorney should represent themselves in a malpractice suit. After listening, go download your checklist to N…
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“There is this misconception that the only way to grow or advance is to move into leadership. Some people just don't want that or aren’t sure”, says Andrea. “We want to give people an experience who aren't sure if they want to. We'll find opportunities to allow them to try their hand in things like the mentorship program, where they have an unoffic…
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Understanding the differences between occurrence and claims-made policy forms can empower you to confidently purchase insurance that meets your unique needs. In this episode, we are going to break down what you need to know about these two different policy forms to · give you the knowledge and confidence to ask the right questions, · help you under…
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“A lot of businesses talk about it, but do they really analyse what they need to do to build it? We've spent a lot of time thinking about what high performance looks and feels like within the context of a turnaround”, says Karen. “When I joined the business, I prioritized improving the culture, establishing values that really mean something, as wel…
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Don’t allow a lapse in communication to jeopardize the protection of your law practice. A continuously updated policy will save you time at renewal and will protect your law firm from any loss of coverage that can occur from an outdated policy. In this episode, we are going over some key changes you'll want to promptly report to your agent or carri…
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“We learned a lot early on and we continue to learn as we scale the organization remotely. Some of the key things are over communicating. Sometimes you're having a few more meetings to feel that personal connection”, says Vikki. “We've set up mentor programs, our summit leadership where you're partnered with another leader in the organization. If y…
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Understanding a carrier's thought processes regarding risk is not always straightforward. However, it's important to make an effort to understand areas of practice (AOPs) from a carrier's perspective. In this episode, we are shedding light on how a high claim frequency can impact a specific area of practice across the board, view high-severity AOPs…
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The opportunities are vast. Hundreds and hundreds of companies with a physical presence here and the jobs to go with it. It's important that all Bermudians remember that we're not just competing within Bermuda and our small country, we're competing on a global scale”, says Kirsten. “We are an exceptionally well-educated island. It's critical there …
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It is not uncommon for disgruntled clients of attorneys to list everyone in the building in a lawsuit. If you share office space with another attorney or law firm, you are susceptible to the same fate… Dealing with a lawsuit. In this episode, we discuss the challenges of shared office space, how the IRS can cramp your style, and how shared office s…
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“We’ve got to deliver financial results and profitability, but you’ve got to be thinking about the way you can do that most efficiently too”, says Lisa, describing what a high performance culture means to her. “High performance is people being clear on what's expected of them, delivering that and then some, because they want to. It’s constantly imp…
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Sharing office space with other attorneys can lead to unexpected complications and problems, which can result in your name being mentioned in a lawsuit unrelated to your legal services. Office sharing is common, and many attorneys make it work. Which is why today, we're going over some tips to reduce your legal exposure. Like most matters, focus on…
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“Throughput is really exciting when you connect those three areas, so what does that ecosystem look like? We make sure we are branching out and seeking underrepresented talent and also talent who have amazing experience. We do that in our acquisition process”, says Christina Parr as she discusses her role of combining talent acquisition, learning &…
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According to the Washington Post, "Lawyers outranked other professionals on a 'loneliness scale in a survey of more than 1,600 workers". When you start your own law practice, this sense of isolation increases. Maintaining collegiality is challenging, but possible. In this episode, we're going to explore a couple of ways solo practitioners and small…
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“We look at our people as our number one asset, they are really providing our product. You need the people in order to bring that (insurance) promise to life. When we bring in an entry level person, we’re looking at their development path. We want to know, ‘what do you want to do?’, says Roxanne Nelson as she explains how Falvey create a clear care…
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You made it through law school, worked hard to start your practice, and strive to grow your firm… Now what? You protect it all as you build it to be all you've imagined. In today's episode, we are going over 7 quick tips to help you protect the law practice you've worked so hard to start and strive to grow. From the initial consultation with a pote…
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“We always have a common goal every year for the entire organization. It’s in every single employee’s goal plan, from CEO all the way to somebody in an administrative position. The same goal we're all working towards”, says Aimee. “You can't expect people to rally around a goal unless you help them understand what that goal is. You have to help con…
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Tracking sales may seem like a simple process, but what you don’t know may be holding you back. As Edward Deming once said, "If you don't know how to ask the right questions, you discover nothing." We want to make sure you are asking the right questions so that you can uncover what your law firm is missing and take action to improve it. This episod…
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“I changed the department from HR to People and culture. The term HR is a construct of an economist in the 1800s, talking about people as commodities, just like paper and pens. That's not what this is about anymore”, says Denise. “The world has changed. In order to unlock true potential of a company and its performance, you have to focus on the peo…
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“Flexibility has become increasingly important. Not just working from home, but being able to work remotely and work the hours that suit you“, says Jason. “No one's expected to work late into the night or weekends unless they want to. Unless that's a rhythm that suits them.” On the podcast this week, Jason discusses his background in tech and digit…
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Navigating success is a forever-adapting formula. However, there are foundational cornerstones to help you maintain a clear roadmap no matter the outside forces. In Part 01 last week, we went over the importance of goal setting and reflection. Today we are covering our final three tips for law firm success: leveraging data and metrics, adapting to …
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“Because we’re such a mission driven organization, it is really important that we are bringing people in who want to make a difference in the world, who are excited about joining our mission and making an impact ”, says Sarah. “The people who are involved in that process are really committed to finding the people who are going to amplify the team t…
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Navigating success is a forever-adapting formula. However, there are foundational cornerstones to help you maintain a clear roadmap no matter the outside forces. This is Part 01 in a two-part episode where we will go over 5 strategies to keep in your law firm playbook. Today we dive into reflection and goal setting. Setting Goals is a dreaded task …
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“Anyone stepping into a predominantly 100% remote opportunity, assuming it's not their first time, they know what they're getting into and what to expect from the day-to-day”, says Blair. “In terms of building a culture, the onus is really on the company, but also us as individuals to engage with co-workers. You have to be intentional about over-co…
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Lawyers get a bad rap, and the legal system's nature makes it challenging for law firms to improve customer satisfaction scores. According to the American Bar Association (ABA), the challenge to making sure all clients are fully informed is so considerable that the number one complaint received by every state bar is that the lawyer didn’t keep the …
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“Patience is such a virtue when working in a high growth organization like this. The number of partner agencies that we’ve brought together are all in different phases of talent maturity. You just have to be patient and figure out where they are on the continuum and bring them along. I'm building and doing and teaching all at the same time”, says L…
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Malpractice claims are bad news that can have negative consequences. They can make you less appealing to carriers, increase your insurance premiums, damage your professional reputation, and even result in conflicts with the state bar. With stakes this high, it is important to take all possible measures to prevent being hit with a malpractice suit. …
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“Having events like the town hall is incredibly important. For everyone to get together and be able to celebrate what we're building”, says Eric. “It gives us a forum to talk about what's going on, what the strategy is. It’s a time for anyone to ask questions so they can get a better understanding of what everyone does. We don't want everything to …
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Referrals can be a great way to expand your business. Learning how to ask for referrals can be an effective way to attract new client opportunities. Receiving a referral is the highest compliment you can receive as a professional. It is also cost-free advertising that can help you conserve the time you spend marketing your business. Listen in for s…
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“We're able to move mountains with far fewer people because of the fact that everybody in their role is exceptional and they’re that 90th percentile. It's really hard to maintain that talent density, especially as we've started to scale. But we absolutely refuse to just put bodies in seats because we need them”, says Datha. On the podcast this week…
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Typically, individuals seek the services of a lawyer when something goes wrong, or they fear something might soon take a turn for the worse. Such situations can be a source of great stress and concern. This is an ideal setting for you to come to the rescue and put their mind at ease. Kevin Adams is the founder and CEO of Predictive Online Marketing…
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“We’ve had 115 acquisitions. That’s 115 individual small businesses who’ve become part of Inszone. How do you connect that? How do you make people feel like they're part of one company? says Matt. “We put this quarterly meeting in place where we have the whole C suite on and focus on three things, ‘Where are we at? Where are we going? And how are w…
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The process of loss prevention is the ability to identify or minimize the liability and risks threatening a law firm. Loss prevention is critical to law firms, and although allegations are made against a law firm and found groundless, a firm’s reputation may be compromised. In the past few years, there have been numerous publicly reported settlemen…
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“Every employee, even the most entry level positions, gets bonus company stock at the end of the year. You start thinking differently, about improvements in processes. It doesn't just benefit you. You're looking for things that benefit the whole organisation“, says Ryan. On our insurance executive search and talent acquisition podcast this week, Ry…
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