Best David C Russell Podcasts (2024)

1
How to Boost Customer Experience Featuring Stephen Kowal 22:33

4h ago22:33

22:33

How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety Shep Hyken interviews Stephen Kowal, Chief Commercial Officer of Nextivity. He talks about how connectivity can impact various aspects of customer experience, from retail experiences to public safety, and seamless experiences. This episode of Amazing Business Radi…

1
Russell Zimmerman, Multi-Genre Author 41:34

1h ago41:34

41:34

Happy Monday, Fabulous Listener! Hope you are all having an amazing Monday evening. Getting back from a fabulous convention in Savannah to share an incredible podcast. This evening I’m honored to have with us the talented Mr. Russell Zimmerman. We are having a very candid conversation about getting into the world of writing for role-playing games. …

1
189. All that really matters with Dr. David Weill 29:11

1h ago29:11

29:11

Dr. David Weill shares his story about quitting his job—at the prime of his career—as the Director of the Heart-Lung Transplant Program at Stanford. Wanting more balance and a more contemplative life, he says, “I had a real sense that it was time to go.” He now writes in the mornings and does consulting work with transplant hospitals in the afterno…

1
What do top-performing teams have in common? 16:20

1h ago16:20

16:20

How well a leadership team performs can make or break an organization. But, given that market conditions are in constant flux, and C-suites are shouldering more responsibility than ever before, getting the balance right in your top team is far from easy. So, what are some of the key characteristics of a high-performing leadership team? How do succe…

1
A Human-Centric Approach to Artificial Intelligence Featuring Jeffrey Russell 29:00

7h ago29:00

29:00

Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences Shep Hyken interviews Jeffrey Russell, Chief Executive Officer at C1. He talks about transformative leadership and the need for authentic and empathetic technology solutions that enhance customer experience. This episode of Amazing Business Radio with Shep Hyken a…

1
Angie Elita Newell, Historian-Author 24:07

7d ago24:07

24:07

Happy Monday, Fabulous Listener! Sending you lots of blessings on this fabulous Monday in July. I’m excited you are joining us this evening for powerful conversation with an incredible author on Inside the Minds of Authors. This evening the talented historian and author, Ms. Angie Elita Newell, shares her new book with us, All I See is Violence. An…

1
188. Anything can happen with Dr. Yvette Martinez-Vu 58:40

3d ago58:40

58:40

Dr. Yvette Martinez-Vu shares her childhood realization that anything can happen and discusses how this insight has shaped her career and life. She describes difficult times where she felt unwell in her work and in her body, explaining that in each situation--from burnout to a covid-inspired career pivot--she continually chose her own wellness and …

1
How to Be Ridiculously Easy to Do Business Featuring David Avrin 27:42

4d ago27:42

27:42

Tips on How to Eliminate Friction for Your Customers Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer expe…

1
Donna D Conrad, Award-Winning Author- Activist- Journalist 29:57

14d ago29:57

29:57

Happy Monday, Fabulous Listener! Hope you are all doing well, my friends, and staying safe on this stormy day. Welcome to Inside the Minds of Authors. I’m very excited you are joining me this evening for a powerful and empowering conversation with the passionate Ms. Donna D. Conrad. This evening we are discussing her latest novel, the historical fi…

1
187. Leading with your values with Dr. Katharine Stewart 41:20

10d ago41:20

41:20

Dr. Katharine Stewart shares her story about choosing to leave her position as Sr. Vice Provost and return to faculty, explaining that while she loves her administrative work, she also loves (and misses) her work as a teacher and scholar. Katharine urges academics to let their values lead, to bring their whole selves to their work, to honor the car…

1
The Necessity of Change with President and CEO of Wells Fargo Charlie Scharf 33:02

14d ago33:02

33:02

When it comes to disruption, transformation, and change, perhaps no industry has experienced this more over the past decade than the financial services industry. From online and mobile banking, to FinTechs, to data analytics and AI, to changing regulations, leaders of banking and financial service institutions have had to navigate through a tremend…

1
Customer Focused Leadership Featuring Blake Morgan 25:56

14d ago25:56

25:56

How to Get into the Customer Experience Mindset Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The Modern Customer Podcast. She talks about her latest book, The 8 Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer, and how to create a culture that prio…

1
Roger Haydon Mitchell, Political Theologian-Activist-Writer 27:37

12d ago27:37

27:37

Happy Monday, Fabulous Listener! Welcome to Inside the Minds of Authors. I’m so happy you are joining me for another fabulous author. This podcast is decided to bring you brilliant authors with exciting new books. This evening, we are talking to the prolific author, Mr. Roger Haydon Mitchell, about his recent novel, The Day of the Labyrinth. Roger …

1
186. Academic branding with Dr. Sheena C. Howard 37:26

18d ago37:26

37:26

Dr. Sheena Howard tells how the president of her institution called faculty into a room and announced the shut down of certain departments and the letting go of certain faculty. She describes the experience as scary and eye-opening, realizing that even though she was able to keep her job this time, that may not always be the case. From there, Sheen…

1
Nordstrom's Customer Service Evolution Featuring Robert Spector 26:20

20d ago26:20

26:20

Embracing Changing Customer Needs Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his latest book, The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service and how any company can stay in business during the most challenging times. This …

1
M.M. Downing & Sandra Waugh, Co-Authors 26:11

23d ago26:11

26:11

Happy Monday, Fabulous Listener! Welcome to Inside the Minds of Authors. Summer is here and we have amazing authors to enjoy the season. This evening, we have the pleasure of having a fabulous author duo, M.M. Downing & Sandra Waugh, with us. We are discussing their great Middle Grade trilogy, The Adventures of the Flash Gang. Sandra Waugh is the a…

1
185. [Solstice 2024] Seasonal discernment 19:12

23d ago19:12

19:12

Happy Solstice! This episode kicks off the Summer 2024 season. I describe the importance of using the solstice as a natural stepping stone toward your career wellness destination--a time where you can reflect on where you are and where you're going. I offer one strategy to doing seasonal discernment and invite you to try it on for yourself: block o…

1
Adam Wilson, Award-Winning Comic Writer 26:32

25d ago26:32

26:32

Happy Tuesday, Fabulous Listener! Welcome to Inside the Minds of Authors. Hope you are doing amazing today. It’s been a pretty busy month, but excited to bring you another amazing author. This evening, we are chatting with the talented Mr. Adam Wilson about his upcoming graphic novel, Last of the Pops. If you enjoy music, and remember the great era…

1
Unpacking Leadership Lessons with Marriott International President and CEO Tony Capuano 35:27

28d ago35:27

35:27

When Tony Capuano took over as President and CEO at Marriott, the company was wrestling with the most significant challenge it’s ever faced as travel essentially shut down due to the COVID-19 pandemic. Further complicating matters, Marriott’s beloved, iconic CEO, Arne Sorenson, had recently passed away and many in the company were dealing with the …

1
The Employee Experience Revolution Featuring John DiJulius 31:09

27d ago31:09

31:09

A Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience Shep Hyken interviews John DiJulius III, Founder and Chief Revolution Officer of The DiJulius Group and bestselling author. He talks about the role of leadership and company culture in shaping a positive work environment. This episode of Amazing Business…

1
Adding Value Beyond the Purchase Featuring Mikhail Naumov 23:53

1M ago23:53

23:53

How to Proactively Anticipate Customer Needs Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can enhance their customers' experiences by proactively addressing their secondary and tertiary needs, going beyond just selling their core products or services. This episode of Amazing Business Radio with Sh…

1
Randi-Lee Bowslaugh, Author-YouTuber 26:05

1M ago26:05

26:05

Happy Monday, Fabulous Listener! Welcome to Inside the Minds of Authors. Today is a monumental day for us. We are celebrating our 200th episode! Why I didn’t mention it in the show is beyond me. I’m so proud of the work we have done over the last few years and all the amazing authors that have joined us. Today's episode is a very moving and emotion…

1
Why are there so few women in the CEO seat? 17:01

1M ago17:01

17:01

Why are there so few women in the CEO seat? We know that diverse C-Suites are more resilient, innovative, and drive better financial performance. But in 2023, women accounted for only 12% of CEO appointments globally. Based on the current rate of progress, public companies are 81 years from gender parity in CEO appointments. Change needs to happen—…

1
The Power of Human-Applied AI Featuring Verizon CXO Brian Higgins 23:12

1M ago23:12

23:12

Transforming Customer Experiences One Interaction at a Time Shep Hyken interviews Brian Higgins, Chief Customer Experience Officer of Verizon Consumer Group. He talks about how every interaction can shape brand perception and how to use AI to enhance customer and employee experience. This episode of Amazing Business Radio with Shep Hyken answers th…

1
David A. Bowles, Award-Winning Author 18:43

1M ago18:43

18:43

Happy Monday, Fabulous Listener! Welcome to Inside the Minds of Authors. Hope you are doing amazing on this lovely Monday evening. We have the pleasure of chatting with the Award-Winning Author, David A. Bowles. We are discussing his latest book, The Sherriff of Starr County. David A. Bowles is an International Award-Winning author who has publishe…

1
Challenging the Status Quo of Customer Experience Featuring Joseph Michelli 25:58

2M ago25:58

25:58

How Curiosity and Innovation Can Transform Your Business Shep Hyken interviews Joseph Michelli, keynote speaker, organizational consultant, and bestselling author. He discusses the principles and strategies in his latest book, Customer Magic – The Macquarie Way, including reimagining customer experience, empowering employees, and transforming busin…

1
Gary D. Wilson, Award-Winning Author 21:28

2M ago21:28

21:28

Happy Monday, Fabulous Listener! Welcome to Inside the Minds of Authors. Happy Memorial Day to everyone in the US who is honoring this day. If you are new to the podcast, we are dedicated to bringing you passionate authors with exciting books. This evening, we have the pleasure of chatting with the award-winning author, Gary D. Wilson. We are discu…

1
Elections, Geopolitics, and Global Business: A Conversation with Former President of the European Commission José Manuel Barroso 34:00

2M ago34:00

34:00

Unprecedented may be an overused word these days, but it certainly applies to the record number of national elections happening around the world in 2024. With more than 70 national elections and almost half the world’s population voting on their country’s leader, the results of this year’s elections could impact countries, business leaders, and per…

1
Embracing the Four Phases of the Contact Center Featuring Joseph Walsh 32:12

2M ago32:12

32:12

Optimizing Process, People, and Technology to Create a Better Customer Service Experience Shep Hyken interviews Joseph Walsh, Vice President of Product Marketing for GoTo. He shares the Four Phases of the Contact Center and the significance of placing customer experience at the heart of your company's operations. This episode of Amazing Business Ra…

1
Diego Báez, Educator-Writer-Abolitionist 28:43

2M ago28:43

28:43

Happy Monday, Fabulous Listener! Welcome to Inside the Minds of Authors. A podcast dedicated to bringing you passionate authors with exciting books. I have an uplifting interview for you this evening. The talented Mr. Diego Báez, is joining us with his incredible book, White Yaguarete. A collection of memory poems that will have you captivated. Die…

1
Empowered Leadership in Times of Crisis Featuring Brian P. Kruzelnick 38:06

2M ago38:06

38:06

Why Trust, Readiness, and Humanity are Important in Crisis Management Shep Hyken interviews Chief Master Sergeant Brian P. Kruzelnick, a.k.a. Chief BK, Command Senior Enlisted Leader for U.S. Transportation Command. He discusses integrating crisis management and training into everyday business practices and organizational culture. NOTE: This episod…

1
Joan Cohen, Fiction Author 25:47

2M ago25:47

25:47

Happy Monday, Fabulous Listener! Welcome to Inside the Minds of Authors. A podcast dedicated to bringing you passionate authors with exciting books. Hope you are all having an amazing day. I’m excited to have the talented fiction author, Joan Cohen, with us on the podcast. We are discussing her latest book, The Deepfake. Originally from Mount Verno…

1
Action Creates Hope: A Conversation with IRC President and CEO David Miliband 41:32

2M ago41:32

41:32

On today’s Redefiners episode, Simon and Hoda sit down with David Miliband, President and CEO of the International Rescue Committee (IRC). David oversees the agency’s humanitarian relief operations in more than 50 war-affected countries and its refugee resettlement and assistance programs in 28 United States cities. David shares the journey of how …

1
How AI Innovation Drives a Better Customer Experience Featuring Alan Masarek 34:14

3M ago34:14

34:14

Empowering Customer Interactions and Employee Engagement Shep Hyken interviews Alan Masarek, President and Chief Executive Officer at Avaya. He talks about leveraging AI to improve customer experience, enhance employee productivity, and create better business outcomes. This episode of Amazing Business Radio with Shep Hyken answers the following que…

1
Brianna and Matthew Penfold, Novelists 27:49

2M ago27:49

27:49

Happy Monday, Fabulous Listener! Welcome to Inside the Minds of Authors. A podcast dedicated to bringing you passionate authors with exciting books. This evening, we have the great pleasure of chatting with a wife-and-husband writing team, Brianna and Matthew Penfold. This fabulous duo is sharing their writing process while bringing us inside the w…

1
John Ellison, Singer-Songwriter-Author 29:49

2M ago29:49

29:49

Happy Tuesday, Fabulous Listener! Welcome to Inside the Minds of Authors. A podcast dedicated to bringing you passionate authors with exciting books. We have the incredible honor of having with us the amazing singer-songwriter and author, Mr. John Ellison, with us. The inspirational Mr. John gives us an insight into his recently released autobiogra…

1
Elevated Experience Equals Emotional Engagement Featuring Richard Weylman 25:50

3M ago25:50

25:50

Acquire and Keep Clients for Life Shep Hyken interviews Richard Weylman, hall of fame inducted keynote speaker and bestselling author. He talks about his latest book, 100 Proven Ways to Acquire and Keep Clients for Life, and how an elevated customer experience helps brands stand out amidst the competition. This episode of Amazing Business Radio wit…

Podcasts Worth a Listen

David C Russell Podcasts

Podcasts Worth a Listen

Quick Reference Guide