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Let’s face it – seniors care is a complex business that provides a much needed service to residents and families during a really tough chapter in their lives. The beginning of this key relationship can be filled with anxiety, stress and worry and yet, there is a better way to bring residents, families and staff together. This podcast is specifically crafted for seniors care leaders, staff, and the families of residents, who share the common goal of the best possible care for their loved one ...
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Close the Expectation Gap and Minimize Disappointments in Seniors’ Care
34:50
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In today’s solo episode, you’ll be getting a masterclass in how to better navigate and manage expectations, from both the perspective of staff and families in seniors’ care. I’ll break down the formula of Disappointment = Expectations – Reality (from Chip Conley, Emotional Equations book) and how we can reframe “unrealistic expectations” into a per…
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The Power of Practical Presence with Trish Tutton
41:15
41:15
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Let’s face it, stress and overwhelm can be a daily occurrence which interrupts how we are showing up and impacting others. This can then contribute to the frustration and friction between staff and families in seniors’ care. As much as stress is a reality, having negative reactions and ruminations is optional. This is one of many things I took away…
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Adopting a Palliative Approach with Dr. Sammy Winemaker
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43:52
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In today’s episode, we talk about The P Word, a topic we don’t typically like to even think about, never mind plan for. My guest, Dr. Sammy Winemaker shares her experience, knowledge and insights with her compassionate, approachable and pragmatic style, which has been likened to as a Mr. Rogers kind of approach to care. Let’s face it, death is a re…
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Embracing Families and their Stories: A Collaborative Approach to Emotional Support at peopleCare Communities
40:41
40:41
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In this week’s episode, join us for an insightful and heartfelt episode with Kristen Leal, Director of Programs at peopleCare Delhi LTC and Anita Friesen, whose mom is a resident and has been living at peopleCare Delhi LTC since October of 2022. This conversation was so heartwarming, and you can feel the care and respect Kristen and Anita have as p…
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Co-designing Care and Building Trust with Families and Staff with Jennifer Cornell
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41:13
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In this week’s episode, join us for a conversation with Jennifer Cornell, Director of Long-Term Care and Seniors Services with the County of Grey. We delve into Jennifer's journey of transforming care communities, focusing on quality care initiatives, team development, and resident-centered approaches. With a fiery passion for improving the lives o…
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Rising above and Making Others More with Fraser Wilson
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44:28
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In this conversation with Fraser Wilson, he shares an inspiring and doable roadmap to building community connections, based on his newly released book Achievable: A Simple and Proven Way to Create a Culture of Possibility and Potential. You’ll hear practical ways Fraser led a team of seniors’ care homes to “Rise Above the Regs” and create a culture…
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The Power of Partnership with Family Councils Ontario
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In this episode, I chat with Sam Peck and Liane Pelissier from Family Councils Ontario (FCO) You’ll hear how they define the role of a family council within long term, care, as well as some misconceptions about the role of family councils, from both the home and family perspective. You’ll also hear how FCO is focused on helping homes rebuild the tr…
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Navigating the Senior Care Maze: Hard Lessons, Insights, and Tips from a Resilient Family Member
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36:39
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In this episode I chat with Sandra Boyd about her experience navigating Retirement and Assisted Living with her parents and in-laws. We dive into the ups and downs of her family’s journey, with Sandra bringing in both personal and business perspectives. Sandra shares practical insights based on her experience. She talks about what went well, what c…
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Are your narratives creating friction between staff and families?
36:44
36:44
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One of the contributors to friction between families and staff in seniors’ care are the narratives (aka limiting beliefs, assumptions, and stories) that both bring to the relationship. In today’s episode, I spill the beans on these narratives that I’ve heard from both families and care team members, how they can create the problems we’d most like t…
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Navigating Grief, Burnout and Trauma in Seniors’ Care with Edy Nathan
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In this episode of "The Empathy Exchange," host Deborah Bakti engages in a profound conversation with Edy Nathan, author of "It's Grief: The Dance of Self Discovery through Trauma and Loss." Drawing on their experiences of supporting senior care staff and families through grief, burnout, and trauma, Deborah and Edy explore the intricate dynamics of…
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Bridging Gaps in Admission Anxiety: A Family and Staff Perspective
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28:49
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In this episode of The Empathy Exchange, we delve into the emotional tapestry of the admission process. Mary’s story becomes a lens through which we explore shared family and staff experiences. Unveiling three impactful gaps - knowledge, emotion and identity - I guide you through key insights. The knowledge gap reveals misconceptions families often…
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Welcome to the first episode of The Empathy Exchange. In this episode, I open up about my own experience working in seniors’ care and becoming a residents’ family member three times, with my dad, husband and mom, and how those journeys inspired me to shift out of my decades-long corporate career to a mission-driven focus to help strengthen the staf…
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This podcast is specifically crafted for seniors care leaders, staff, and the families of residents, who share the common goal of the best possible care for their loved one who is now a member of a seniors care community. It's about the ever-important, but often tumultuous relationship between seniors care staff and management, and the families of …
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