Best Desk Manager Software Podcasts (2024)

1
#153 - Security-Minded UX with Caroline Morchio of Dashlane 33:55

1M ago33:55

33:55

In our Season 3 finale, Erin and Carol are joined by Caroline Morchio, Head of UX at Dashlane, a credential management platform. Their conversation explores UX research best practices at a security-minded organization like Dashlane, highlighting other what teams can bring to their own work. Caroline shares the ways she structures the UX team to sup…

1
#152 - The Future of Research in Three Trends with Jo Widawski of Maze 43:05

2M ago43:05

43:05

Erin and Carol are joined by Jo Widawski, founder and CEO of Maze, to discuss the major findings from their "Future of User Research" report, which unearthed three trends animating researchers, PMs, and founders alike: 1) the demand for research is growing, 2) research democratization empowers stronger decision making, and 3) new technology—like ge…

1
#151 - Improving Your UX Research Efficiency with Auzita Irani of AirBnB 54:47

2M ago54:47

54:47

Erin is joined by Auzita Irani, a research manager at AirBnB to discuss being a more efficient user experience researcher. In today's work world, resources—time, budget, headcount—always seem to be in limited supply. How can we balance these things along with other important elements of our research practices? Auzita has been thinking about "doing …

1
#150 - The Future of UX Research with Judd Antin, Dave Hora, and Christiana Lackner 50:38

2M ago50:38

50:38

It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, Dave Hora, and Christiana Lackner, who bring over 40 years of combined experience in UX research, both as practitioners and leaders. This wide-ranging conversation combines our guests'…

1
#149 - Research Tactics for Designers & PMs with Tyler Wanlass of CommandBar 51:26

3M ago51:26

51:26

In this episode, Erin and Carol sit down with Tyler Wanlass, lead product designer at CommandBar, to explore practical strategies for conducting user research without a dedicated research team. They dig into techniques that designers and product managers can use to gather valuable insights efficiently, especially in resource-constrained environment…

1
#148 - Connecting Research to Revenue with Claudia Natasia of Riley AI 51:25

3M ago51:25

51:25

In this episode, Erin and Carol tackle one form of research impact growing in importance and necessity: revenue. Their guest is Claudia Natasia, co-founder and CEO of Riley AI. Before starting Riley, Claudia grew product teams at early-stage companies and worked in the financial industry. These experiences showed her the importance of linking user …

1
10 Principles of Kaizen 13:34

4M ago13:34

13:34

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. What is Kaizen, you may ask? Kaizen as you may suspect, is Japanese for "Improvement". It's a concept of …

1
#147 - UX Research in Healthcare with Nadyne Richmond 47:19

4M ago47:19

47:19

Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcare research a decade ago to tackle the pressing issues she saw in the system. Nadyne underscores the nuances of conducting user experience (UX) research within healthcare settings, unp…

1
#146 - Building a UX Research Team From Scratch with Julian Della Mattia of the180 49:10

4M ago49:10

49:10

Erin and special co-host Ben Wiedmaier are joined by Julian Della Mattia of the180 for a deep dive into being UX team-of-one. Julian has been the first user researcher at a number of companies and shares his top to-dos, milestones, and things to consider before accepting such a role. The episode digs into the ways a solo UXR can start making an imp…

1
#145 - Kick-Start Creativity Using Desk Research with Victoria Sakal of Wonder 39:42

5M ago39:42

39:42

In this episode, Erin chats with Victoria Sakal, Head of Growth at Wonder, all about desk (or secondary) research—think web searches, checking internal resource libraries (like repositories), or interviewing colleagues. Desk research is a critical step when starting a new project. Victoria shares her framework for thinking about the differences bet…

1
#144 - The Craft of Sample Sizes with Lauren Stern of WHOOP 46:46

5M ago46:46

46:46

In this episode, Carol and Erin dive into all things research sample sizes with Lauren Stern. No matter your experience with user research, you'll need to recruit folks, making this an evergreen topic. Lauren has coached both new-to-research and junior UXRs on this critical topic and she shares some of her best advice. Lauren shares importance cons…

1
#143 - Harnessing AI For Better Insights with George Whitfield of MIT and FindOurView 40:40

5M ago40:40

40:40

Carol and Erin welcome George Whitfield, an expert in applying AI to the analysis of qualitative data. George discusses the intricate challenges of leveraging language models to interpret expansive open-ended data (like interview transcripts), emphasizing the importance of context and not just keyword or topic identification. They'll dig into the c…

1
Is iPaaS the future for Ivanti Integrations? 11:42

6M ago11:42

11:42

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM and CRM products Although the term Integration Platform as a Service was invited in 2011, the first such services didn't surface in the Iv…

1
#142 - Quantifying Research Impact with Ruby Pryor of Rex 47:44

6M ago47:44

47:44

In this episode Carol and Erin are joined by Ruby Pryor, founder of Rex, a consulting firm specializing in UX research and strategic design. They explore the world of measuring the impact of UX research. with Pryor introducing a four-level impact assessment framework. Ruby shares a four-level assessment framework and the conversation moves to prior…

1
#141 - The Chaos Theory of Event Networking with Bryan Dosono of eBay 41:10

6M ago41:10

41:10

In this episode of Awkward Silences, Carol and Erin dive into the world of conference networking and planning with Bryan Dosono, a staff UX research lead at eBay known for his extensive experience curating and organizing conference programs. Bryan share insights on how to prepare for conferences such as using apps to schedule meetings and emphasizi…

1
When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system 11:23

7M ago11:23

11:23

If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure …

1
Ivanti ITSM Project FAQ by Service Desk Managers 19:32

7M ago19:32

19:32

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. FAQ Do you really need a dedicated Ivanti Consultant? How important is Ivanti Certification? What time zone are you…

1
12 Days of Fleet FYIs: What's the ROI of my EV? 13:10

8M ago13:10

13:10

What's the ROI of an EV? We share a couple of starting points in this episode of #UtilimarcFleetFYIs. Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comBy Utilimarc

1
12 Days of Fleet FYIs: Are There Consequences for Electrifying Your Fleet? 24:22

8M ago24:22

24:22

Are There Consequences for Electrifying Your Fleet? Find out in this episode of #UtilimarcFleetFYIs. Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comBy Utilimarc

1
12 Days of Fleet FYIs: What Are the Benefits of Benchmarking? 10:04

8M ago10:04

10:04

What Are the Benefits of Benchmarking? Find out in this episode of Utilimarc Fleet FYIs. Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.com

1
12 Days of Fleet FYIs: What Constitutes an Under-Utilized Vehicle? 8:26

8M ago8:26

8:26

What Constitutes an Under-Utilized Vehicle? Find out on Day 3 of #12DaysOfFleetFYIs Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.com

1
12 Days of Fleet FYIs: How to Find the Right Telematics Provider 9:25

8M ago9:25

9:25

Day Two of #12DaysOfFleetFYIs is all on telematics! Tune in for more! Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.com

1
12 Days of Fleet FYIs: Your People Are Your Most Valuable Asset w/ Erin Gilchrist-Rugg 46:14

8M ago46:14

46:14

Welcome to the first episode of our annual #12DaysOfFleetFYIs - our annual wrap-up series for the show. Today, we welcome Erin Gilchrist-Rugg back to the show for the first time since 2020, as we dive into all things sustainability and supply chain. Find Erin on LinkedIn Find Gretchen on LinkedIn Share your thoughts on LinkedIn, Instagram or Facebo…

1
#140 - Should You Leave Academia? Advice for Researchers with Joe Stubenrauch 47:00

9M ago47:00

47:00

The decision to leave academia can be difficult. Often, it involves giving up a stable career path and a lifetime commitment to a particular field of study. But as Joe Stubenrauch explains, the move also offers researchers the opportunity to pursue new career paths, improve work-life balance and geographic flexibility, and reinvent their lives. And…

1
Onsite vs Remote Ivanti Consultant/Developer? 4:45

9M ago4:45

4:45

Back in the day before Zoom, before Goto Meeting, before the Internet, onsite visits were the only approach. Nowadays you hardly find anyone requiring an onsite and if you do. You really need to ask yourself, why?

1
What is Ivanti Certification? And is it important? 5:09

9M ago5:09

5:09

Lately on various Social Media Sites there have been quite a few proud posts of Ivanti "Consultants" getting their Certification for Ivanti ITSM. What is Ivanti Certification? And is it important?

1
#139 - Content Design and the Power of Simple Language with Erica Jorgensen 43:56

10M ago43:56

43:56

How often do you think about content design? The answer, most likely, is: “not enough”. The work of a Content Designer involves fitting the right words in the right places, understanding the nuances of things log in vs. sign in, and knowing the right words to use to engage customers. Content Design is an important part of the user experience—and th…

1
How many Ivanti Consultants and Developers do you need for your ITSM Project? 5:03

10M ago5:03

5:03

Ivanti ITSM has come a long way in the 27+ years I have implemented the various products from HEAT, HEAT ITSM, Ivanti Service Manager, Ivanti Asset Manager, and now Ivanti Neurons for ITSM/ITAM. Surprisingly the Ivanti Professional Services approach has also changed. From in-house consultants, now outsourced to Ivanti Business partners. Is that goo…

1
SPECIAL EPISODE: Halloween Horror Stories | Utilimarc Fleet FYIs 8:59

10M ago8:59

8:59

What should drivers be wary of during the witching hour? Find out on this week's special Halloween episode of #UtilimarcFleetFYIs. Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comBy Utilimarc

1
Are Supply Chain Challenges Getting Better or Worse? | Utilimarc Fleet FYIs 10:01

10M ago10:01

10:01

Do you think supply chain challenges are getting better or worse? Learn how fleets are adapting on this week's episode of #UtilimarcFleetFYIs. Email us: fleetfyis@utilimarc.com Fleet Industry Compensation: https://www.utilimarc.com/fleet-industry-compensation Supply Chain Challenges: https://www.utilimarc.com/supply-chain-challenges-2023-survey/ Sh…

1
#138 - Designers as Change Agents with Maria Giudice 43:26

11M ago43:26

43:26

“I realized that design is about helping people make sense of the world. And I looked at the world differently then… treating everything like a design problem that's solvable [...] [Design leaders today] don't use the power that we have to engage people, to activate people, to help them believe in something bigger than themselves.” Maria Guidice, a…

1
The Great Fuel Debate: A Breakdown of Petrol, Diesel, Natural Gas and Hydrogen 16:31

10M ago16:31

16:31

Which fuel wins the great fuel debate? Find out on this week's episode of #UtilimarcFleetFYIs. Email us your topic requests: fleetfyis@utilimarc.com Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comBy Utilimarc

1
What Happened at This Year's Utility Expo? | Utilimarc Fleet FYIs 13:04

11M ago13:04

13:04

Find out what happened in Louisville, Kentucky for this year's Utility Expo and Gretchen's favorite bourbon from the trip in this week's episode of #UtilimarcFleetFYIs. Email us: fleetfyis@utilimarc.com Fleet Industry Compensation: https://www.utilimarc.com/fleet-industry-compensation Share your thoughts on LinkedIn, Instagram or Facebook with #Uti…

1
#137 - Practical Strategies to Foster Customer Obsession with Prayag Narula, CEO and Co-Founder of Marvin 41:23

11M ago41:23

41:23

What company isn’t “customer obsessed”? Well, a lot, as it turns out. That’s not for lack of caring—but building a customer-centric culture is easier said than done. And how you do this depends on whether you’re starting from square one or trying to change a company’s culture from the inside. According to Prayag Narula, CEO and Co-Founder of Marvin…

1
What is a 360 Degree View of Sustainability? It is the New Way Forward for Fleets? | Utilimarc Fleet FYIs 12:30

11M ago12:30

12:30

Is a 360 degree sustainability approach the new way forward for fleets? Find out in this week's episode of #UtilimarcFleetFYIs. Fleet Industry Compensation resource: https://www.utilimarc.com/fleet-industry-compensation/ Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.com…

1
#136 - Designing Generative AI at Notion with Linus Lee 45:29

12M ago45:29

45:29

AI is a big part of Notion's strategy for the future of knowledge work, and they're exploring ways to use AI to make people's lives easier. Linus Lee, a Research Engineer at Notion, spends his time researching and learning about AI—how users interact with it, the challenges of building trustworthy AI systems, and its - potential to help people work…

1
Which is better for your fleet? OEM or third-party telematics? | Utilimarc Fleet FYIs 12:50

12M ago12:50

12:50

Which is better for your fleet? OEM or third-party telematics? Learn more on this week's episode of #UtilimarcFleetFYIs. Download your copy of the Fleet Industry Compensation Survey Results for 2023: https://www.utilimarc.com/fleet-industry-compensation/ Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.…

1
What's the Better Option? Renewable Diesel or BioDiesel? | Utilimarc Fleet FYIs 11:36

12M ago11:36

11:36

Learn more about renewable diesel and bio-diesel in this week's episode of #UtilimarcFleetFYIs. Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comBy Utilimarc

1
#135 - How to Influence Stakeholders with Strategic Research with Andrea Amorós, Associate Principal Researcher at ADP 45:26

1y ago45:26

45:26

“I think people really connect when you are just genuine and not transactional. I think it's much more easy to get to those kind of opportunities because they just feel genuine.” According to Andrea Amorós, Associate Principal Research at ADP, giving research a seat at the big table is all about building meaningful connections with the people you’r…

1
#134 - The End of an Era: A Fond Farewell to JH 22:53

1y ago22:53

22:53

134 episodes. That’s how long Awkward Silences has been going with Erin and JH as hosts. But now it’s time for something new. JH says goodbye to Awkward Silences as he kicks off a new chapter in his career. Today, he and Erin reflect on the years. They share a bit of the original background to the podcast, their favorite memories, and even some beh…

1
How Can Fleets Tackle the Challenge of EV Infrastructure Procurement? | Utilimarc Fleet FYIs - with Kevin Kushman 31:30

1y ago31:30

31:30

How are fleets tackling infrastructure challenges? Is there a straight path forward? Find out in this week's episode of #UtilimarcFleetFYIs. Kevin Kushman on LinkedIn Electrada: https://electrada.com/ Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comBy Utilimarc

1
#133 - Driving Actionable Decisions from Insights with Pejman Mirza-Babaei, UX Research Consultant 47:35

1y ago47:35

47:35

As a researcher, you know the value of using research to drive business decisions—but other stakeholders might not. In order to drive action from research, you need to create alignment with key decision-makers and the research you do. Pejman Mirza-Babaei joins the Awkward Silences podcast to discuss how to transform research insights into actionabl…

1
#132 - Unveiling UX Insights with Competitive Research with Rachel Miles, Research Lead at IBM 41:55

1y ago41:55

41:55

Competition can be scary. But in UX, competitive research is insightful. You don’t want to chase your competitors, but you need to know what they are doing to know how you can improve. Rachel Miles joins the Awkward Silences podcast to discuss the value of competitive research in UX and design. As the UX research lead at IBM, Rachel integrated comp…

1
Are Electric Vehicles Shaping the Future of Electricity Demands? | Utilimarc Fleet FYIs 18:36

1y ago18:36

18:36

What's driving the change when it comes to the electric grid? EVs? Household consumption? Learn more about the electric grid in this week's episode of #UtilimarcFleetFYIs. Utilimarc's annual Fleet Industry Compensation Survey: https://www.utilimarc.com/take-the-survey/ Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs.…

1
Does the Quality of Your Data REALLY Matter? | Utilimarc Fleet FYIs 12:14

1y ago12:14

12:14

How important is data quality? Learn more about how having high-quality data can affect your bottom line in this week's episode of #UtilimarcFleetFYIs Fleet Compensation Survey: www.utilimarc.com/take-the-survey Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.com…

1
#131 - Designing Beyond the Product: Systems Thinking with Sheryl Cababa, Chief Strategy Officer at Substantial 48:24

1y ago48:24

48:24

In design and UX research, context is king. Your work doesn’t exist in a vacuum; it’s a part of a wider ecosystem of stakeholders, beneficiaries, and more. Sheryl Cababa, Chief Strategy Officer at Substantial, recognized a clear gap in design methods that only addressed the individual user and the immediate product benefits: designing beyond the pr…

1
How Do Hydrogen Fuel Cell Vehicles Compare to Electric Vehicles? 14:23

1y ago14:23

14:23

Are there performance advantages to hydrogen fuel cell vehicles over electric? Find out in this week's episode of #UtilimarcFleetFYIs. Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comBy Utilimarc

1
#130 - The Art of Great Facilitation for Better Collaboration with Marsha Acker, Founder and CEO of TeamCatapult 51:55

1y ago51:55

51:55

There are 6 key qualities for great facilitation: Starting with your core beliefs Maintaining neutrality Standing in the storm Honoring the wisdom of the group Upholding the agile mindset Honoring the group’s agenda According to Marsha Acker, Founder, and CEO of TeamCatapult, “The job of facilitator is not to become the agile process police that sa…

1
When it comes to extending vehicle lifecycle, is predictive or preventative maintenance the key? | Utilimarc Fleet FYIs 18:37

1y ago18:37

18:37

Which type of maintenance is best for fleets? Predictive or preventative? Find out in this weeks episode of #UtilimarcFleetFYIs. Link to Vehicle Lifecycle data study: https://www.utilimarc.com/blog/vehicle-lifecycle-spotlight/ Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.com…

1
What Happened at The EUFMC in 2023? | Utilimarc Fleet FYIs 20:20

1y ago20:20

20:20

What happened at the 2023 EUFMC? Tune in to this episode of Fleet FYIs to find out! Learn more about the EUFMC: www.eufmc.com Take the supply chain survey here. Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comBy Utilimarc

Podcasts Worth a Listen

Desk Manager Software Podcasts

Podcasts Worth a Listen

Quick Reference Guide