Best Elevating The Voice Of Finance Leadership Podcasts (2024)

1
Investing in Women CEOs with Patricia Lizarraga 27:29

20h ago27:29

27:29

Women CEOs are incredible - they have to be to get to the top - so it only makes sense that their companies outperform others in the stock market. So why aren’t more people actively investing in women? Patricia Lizarraga is here today to talk about raising visibility and funds for women-led companies, who consistently outperform in all different ma…

1
Do Good While Doing Well with Marcia Dawood 29:45

2d ago29:45

29:45

The importance of getting more women involved in venture and angel investing cannot be understated. As more women earn more money, the value of getting women seats at the table and in positions that decide what their money is being used for grows. Marcia Dawood is here today to share with us how we can be more involved in investment decisions, comb…

1
Designing Human-Centered AI with Ewa Ding 26:42

9d ago26:42

26:42

It feels like AI has taken over the world since Open AI released ChatGPT at the end of 2022. The widespread use of large language models, however, has shown a great deal of bias and misinformation, in addition to being less than intuitive. So how do we create better AI? Ewa Ding is here this week to share her thoughts and mission to make AI more hu…

1
Embracing Unabashed Visibility as Women Leaders [Credo #4] 18:46

16d ago18:46

18:46

Women’s voices have been and continue to be culturally dismissed and discouraged. Women are very rarely quoted in science and financial journals, as well as make up only about 25% of all of the people who are quoted as experts in the news media. The fourth element of our credo at How Women Lead is to Be Unabashedly Visible, and today, Julie is shar…

1
Elevating Customer Experience: Insights from the Frontlines 15:14

24d ago15:14

15:14

Send us a text Join us on CX in the Wild as we sit down with Vince Trotter from National Debt Relief at Customer Contact Week. Vince shares his insights into leading a client success team in the debt settlement industry, emphasizing the importance of empathy and culture in handling complex and sensitive customer interactions. Discover how advanced …

1
Amplifying Women’s Voices to Reshape the Future [Credo #3] 14:46

23d ago14:46

14:46

Every woman has an instance in her childhood where her voice was ignored. Maybe she was told to be seen and not heard, maybe she was looked over in class to speak, or maybe she was told to take up less space. This cultural bias against women’s voices needs to be put to an end, and it starts with us supporting one another and speaking up to affirm a…

1
Real-Time Solutions and Leadership in Modern Contact Centers 21:42

1M ago21:42

21:42

Send us a text Join us for this insightful episode of CX in the Wild at CCW 2024 in Las Vegas. Our guest is Kacey Tolua, Senior Director at Marriott International, who oversees the Center of Excellence technology and global infrastructure for Marriott's customer engagement centers. In this conversation, we discuss the significant changes in the cus…

1
The Power of Making Introductions and Saying Yes [Credo #2] 13:47

1M ago13:47

13:47

“Deals are made on the golf course.” “Your network is your net worth.” How often have we women heard these phrases throughout our lives, only to be scolded or warned against doing these same things that men are encouraged to do? It’s time for us to change the cultural narrative around using our connections to create professional opportunities for o…

1
Balancing Automation and Empathy in Modern Customer Service 23:39

1M ago23:39

23:39

Send us a text This CX in the Wild episode welcomes Lynda Harvey, Director of Customer Service and Account Management at Kin Insurance. Lynda shares her insights and vision for the call center industry, emphasizing the importance of intentional leadership and the evolving role of AI in customer service. We discuss the balance between automation and…

1
CX Leadership Insights: Humility, Transparency, and Curiosity 22:51

1M ago22:51

22:51

Send us a text In this CX in the Wild episode, we sit down with John Burke, VP of Customer Experience and Technology for a leading wine lifestyle brand. We explore the multifaceted world of e-commerce and customer experience, discussing the balance of human touch and digital solutions in a high-end retail environment. From navigating supply chain d…

1
AI and the Future of Healthcare Experience 17:21

1M ago17:21

17:21

Send us a text Join us live from CCW Vegas on "CX in the Wild" with Colin Crowley, a seasoned customer experience leader now with Maven Clinic. Colin shares his journey through fintech, food tech, and virtual healthcare. He discusses the transformative role of AI in enhancing patient care, quality assurance, and real-time data handling. Discover ho…

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From Data to Details: Adapting to the Digital Shift in CX 21:49

1M ago21:49

21:49

Send us a text Join us for an engaging episode of "CX in the Wild" live from Customer Contact Week in Las Vegas, where we chat with Kathy Phelps, a seasoned technology consultant from Salt Lake City. Kathy founded C-lect Consulting in 2002, initially focusing on voice and data, but has since expanded into the customer experience sector, including c…

1
Revolutionizing Customer Experience in Government 22:21

1M ago22:21

22:21

Send us a text Tune in to this episode of "CX in the Wild," recorded live at CCW. It features Tom McCarty, who shares his journey in transforming customer service operations for the state of Texas. Facing an unprecedented surge in demand during the pandemic, Tom led the strategic overhaul necessary to manage seven years' worth of customer interacti…

1
Navigating the Waves of AI in the Hospitality Industry 16:40

1M ago16:40

16:40

Send us a text In this episode of "CX in the Wild," recorded live at CCW, we chat with Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotels and Resorts. Natalie discusses her lifelong commitment to improving customer satisfaction and her approach to making customer interactions seamless, whether through a phone call, digitall…

1
Fierce Advocacy: Lifting Women Up and Transforming Work Culture [Credo #1] 18:04

1M ago18:04

18:04

In a world where women leaders are still facing immense challenges and criticism, our role as advocates for each other has never been more important. Too often, we've seen women tear each other down, rather than lifting each other up. But when we commit to refusing to participate in the toxic dynamics that hold us back and instead use our voices to…

1
Evolving Customer Care: A Journey to Digital Transformation in Finance 19:10

1M ago19:10

19:10

Send us a text Join us on "CX in the Wild" for a lively conversation live from CCW with Brent Nelson, President of the Virtual Communication Center at Wellby Financial. Brent shares his 15-year journey in financial services, emphasizing the crucial role of digital transformation within the sector. He discusses how credit unions are racing to adopt …

1
Climbing the Ranks: Lessons in Leadership and Empathy 29:50

2M ago29:50

29:50

Send us a text Tune in to a special episode of "CX in the Wild," live from CCW with Cheryl China from Citizens Bank. Cheryl, who has advanced from a phone specialist to SVP overseeing retail servicing teams over her 26-year tenure, shares her journey in customer experience. She emphasizes the crucial importance of human interaction in CX, even as A…

1
Unlocking the Power of Latina Investors with Emma Rodriguez-Ayala 29:23

1M ago29:23

29:23

The workforce in the US is more diverse than ever. And with a large part of the educated workforce being made up of Latina women, strategies and ideas around investments are shifting. Emma Rodriguez-Ayala is here today to talk about how investors need to learn how Latino communities view and value money, bridging the financial literacy gap by teach…

1
Elevating Latina Voices with Marilyn Alverio 30:16

2M ago30:16

30:16

While women in general are underrepresented in leadership roles and corporate America, those least represented are Latina women. Despite being one of the largest sections of the workforce, Latina women make the least money of any demographic in the country; on average only being paid 62 cents for every dollar made by a white man. Marilyn Alverio fo…

1
Hot Flashes! Investing In Her Wellness with Ariane Tom 26:56

2M ago26:56

26:56

Women-led venture firms grew from 12 in 2010 to over 300 in 2020, representing new opportunities for women in leadership and innovation. As the first generation of women with decades of work experience and control of 50% of wealth, it’s up to us to invest in companies who share our values, especially in women’s healthcare. Ariane Tom is here this w…

1
Intersectional Reproductive Justice with Kwajelyn Jackson 39:33

2M ago39:33

39:33

As we mark two years since the Dobbs decision which overturned Roe v. Wade, highlighting inequality in healthcare is more important than ever. Limiting access to essential reproductive care disproportionatelty affects women of color, non-English speaking folks, people living in poverty, and other marginalized groups. Kwajelyn Jackson is here this w…

1
Secrets of Success: Transforming Customer Experience in High Tech 40:53

2M ago40:53

40:53

Send us a text Join us on this inspiring episode of "CX in the Wild," where we dive into the world of Leahanne Hobson, the founder of Alinea Partners and a transformative leader in customer experience. With an extensive background in high tech and telecommunications, Leahanne has revolutionized channel ecosystems across global IT and telecom compan…

1
Transforming Communities through Visionary Leadership with Aja Brown 33:35

3M ago33:35

33:35

Local politics is often regarded as the most important level of government. It is where decisions are made that affect you and those in your community directly and daily, and where people come together to improve where they live. Aja Brown became mayor of Compton, California in 2013 by doing just that, caring for her community and inspiring others …

1
Building an Inclusive Culture for High Performance with Nancy Geenen [Replay] 27:25

3M ago27:25

27:25

Having diverse perspectives in your workplace is good not only for productivity and output, but also for creating a comfortable environment where all people can do their best work. In recent years, however, we have seen shifts on diversity, equity, and inclusion (DEI) regulation. Nancy Geenen is an expert in DEI in the workplace, and on today’s sho…

1
Venture Voices: Women Leading Change in Startups and Capital with Winsome Kirton and Tatijana Janko 30:43

3M ago30:43

30:43

As women-founded companies receive only 2% of venture funding year after year, it’s more important than ever for women founders and women venture capitalists to band together to reshape what it means to be an investor and an entrepreneur. Winsome Kirton and Tatijana Janko are two women advocating for and leading this change. They’re here today to d…

1
Inspiring and Funding Native American Entrepreneurship with Betsy Fore 24:58

3M ago24:58

24:58

In the world of founders and business owners, you’ll find many people who start more than one company. You’ll be hard-pressed, however, to find someone who has not only started multiple successful companies and a venture fund, but imbues all of her projects with as much passion, authenticity, and respect for her culture and values as Betsy Fore. Be…

1
The Future is Female: Investing with Purpose and Power with Barbara Iyayi 31:44

3M ago31:44

31:44

Women control 52% of wealth in the United States. Despite that, less than 5% of women who can invest in venture capital actually do so. Venture capital is often portrayed as an avenue of wealth for the “bros” but if we come together as women, our unique value sets and perspectives can change the world by funding innovative, women-founded startups l…

1
Empathy in Philanthropy and Entrepreneurship with Soon Hagerty 29:23

4M ago29:23

29:23

Entrepreneurship is never easy and it proves to be more difficult for women. But with resilience, determination, and support from a strong network, entrepreneurship is attainable for all women. Soon Hagerty knows more than most about what it takes to be a successful business owner and has made it her mission to support and mentor other women on thi…

1
Bridging Borders: The Impact of Digital Transformation in Diverse Markets 47:00

4M ago47:00

47:00

Send us a text We dive into the dynamic intersection of digital transformation and cultural diversity across the Middle East and Africa (MIA) with our guest, Dalia Mansour, Head of Marketing for Sprinklr in MIA. With a deep understanding of the region's unique cultural tapestry, Dalia brings strategic insight and a robust passion for digital innova…

1
Rewriting the Playbook for Women’s Investing with Tessa Flippin, Founder and Managing Partner at Capitalize VC 30:33

4M ago30:33

30:33

Investing in venture capital has historically been a men’s game, and the companies that receive funding reflect that. Less than 2% of venture funding is awarded to women-led companies, and that number has remained the same for many years. But as the pool of venture investors diversifies, we believe that number should grow. Tessa Flippin, Founder of…

1
Cultivating Happiness: New Paradigms in Business Leadership 34:55

4M ago34:55

34:55

Send us a text In this episode of "CX in the Wild," we are delighted to host Gabriella Coyne, the innovative founder and CEO of OpsTalent and the celebrated 2022 Businesswoman of the Year in Poland. Under her leadership, OpsTaceptional customer experience, setting new benchmarks in the industry. Gabriella shares her remarkable journey of turning ad…

1
Investing with Purpose: Women in Capital Making a Difference with Naseem Sayani, Co-founder and GP of Emmeline Ventures 31:31

4M ago31:31

31:31

Less than 2% of all venture funding every year goes to women-founded businesses. But while that number has not changed in recent years, the amount of women actively investing has increased significantly. Our mission at How Women Lead is to create opportunities and access for women investors to help increase the amount of funding for women in the ve…

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Supporting Young Professionals through Early Career Development with Ivoree Jordan & Myshell Gresham 44:42

4M ago44:42

44:42

As we progress in our careers, we better understand the importance of mentorship and coaching in our professional lives. Too often though, career coaching and professional development resources aren’t accessible to young professionals, whether it’s cost or time-prohibited. Ivoree Jordan and Myshell Gresham have started We Have Range to change that …

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The Power of Storytelling in Venture Capital with Gayle Jennings O'Byrne 27:37

5M ago27:37

27:37

Venture capital has a reputation for only funding certain demographics of entrepreneurs, particularly white men. As both entrepreneurs seeking funding and investors looking to support them become more diverse, we don’t necessarily see that trend change. Gayle Jennings O’Byrne is here today to talk about the power of storytelling in venture capital …

1
Pioneering Salesforce Simplicity 58:59

5M ago58:59

58:59

Send us a text Explore the forefront of Salesforce innovation in this episode of CX in the Wild, featuring Carla Kossally, CEO and founder of Soaritude. Discover how Soaritude is transforming Salesforce into a more accessible and user-friendly platform for businesses of all sizes. Carla shares her journey from a seasoned global consultant to a tech…

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Boardroom Bound: Strategies for Success with Kimberley Goode 30:43

5M ago30:43

30:43

There is no better time to prepare for your search for a board position than in the seasons of life leading up to it. And with 30% of those on public company boards now being women, there are more resources than ever to prepare you and stories from other women who have already made the journey to learn from. Join us for a replay of our recent Linke…

1
Exploring the Core Strengths that Drive Global BPO Success 47:55

5M ago47:55

47:55

Send us a text In this episode of "CX in the Wild," we explore with Aaron Fischer from OP360 how athletic discipline influences leadership and enhances customer experience. Aaron shares how a commitment to health and teamwork is integral to OP360's culture, driving performance and innovation. We discuss the strategic implementation of AI to streaml…

1
Unlearning Silence with Elaine Lin Hering 23:25

5M ago23:25

23:25

We have all learned rules around when our voices should and should not be heard; when it’s safe to speak up and moments when it’s too costly to use our voices. Anyone who carries a subordinated identity, particularly women, experience the expectation of silence baked into corporate policies and practices, while it goes unnoticed or misunderstood by…

1
Women-led Healthcare Innovation and Investment with Michele Colucci 21:49

5M ago21:49

21:49

Healthcare technologies continue to see innovation faster than ever before. But as technologies change to ideally improve healthcare for everyone, we cannot have the only minds in the space be white men. Michele Colucci is here today to talk about the shift towards more women getting involved in venture funding for healthcare technologies. This wee…

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Inviting Women to Embrace Disruption with Charlene Li 23:10

6M ago23:10

23:10

Society and business are slow to change. Without leaders using disruption to create positive change, we would likely never see improvements to our quality of life, both personally and professionally. But there is evidence that shows women are less likely to be disruptors, since we grow up hearing that being disruptive is a negative trait. Charlene …

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Leading with Technology: A New Era in Customer Engagement 36:11

6M ago36:11

36:11

Send us a text In this episode of CX in the Wild, we dive into the intersection of artificial intelligence and human insight, exploring how this blend is revolutionizing customer interactions. Kelly Uhlrich, COO at Humach, shares her extensive experience in integrating technology and customer service, highlighting the evolution from traditional cal…

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Achieving Carbon Neutrality for Your Business with Cathleen Turner 28:12

6M ago28:12

28:12

Climate change is at the top of many people’s minds as we experience more and more of its effects each year. Finding ways to reduce your carbon emissions and even achieve carbon neutrality is easier than ever as technologies advance and we create smarter systems to achieve our business goals without using as many natural resources. Cathleen Turner,…

1
Improving Health Outcomes Through Diversity with Andrea Henderson 23:56

6M ago23:56

23:56

Healthcare is an industry that affects everyone, no matter your race, gender, and age. With every person needing healthcare access, having a diverse group of voices and minds both in clinics and in companies developing healthcare technologies is more important than ever. Andrea Henderson knows this and has made it her life’s mission to not only fin…

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Revolutionizing Medicine with Cell-Based Therapies with Crystal Nyitray 21:08

6M ago21:08

21:08

Every day, we see technology improving the systems and industries all around us. From finance to environmental science and more, technological advances are allowing us to make great changes to the way we live and work. The medical field is no exception, with scientists and inventors working tirelessly to improve healthcare across the board. Crystal…

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Driving Transformation Towards Inclusivity and Empowerment 18:39

7M ago18:39

18:39

Send us a text Join us for an engaging conversation with Rossana Briceño, Belize's Special Envoy for Families and Children and the Prime Minister's wife. Rossana shares insights from her journey from special education to a pivotal role in driving societal change in Belize. In this episode, Rossana discusses her involvement in the 'Engaging Men and …

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Generative AI Storytelling and Responsible AI with Katie Trauth Taylor 25:19

6M ago25:19

25:19

Since the release of ChatGPT at the end of 2022, the whole world has been buzzing about AI. While it has proven incredibly useful in businesses and is sure to keep changing the technology game, AI and large language models don’t come without their fair share of problems to be corrected. Inaccuracies and biases in the data used in AI present many pr…

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Shaping Exceptional Journeys: Insights from a CX Pioneer 30:18

7M ago30:18

30:18

Send us a text Join us for an enlightening conversation with Brad Cleveland, a luminary in customer experience and service. Brad shares his unexpected journey from aspiring attorney to a leader in CX, highlighting his influential role in shaping the industry through his work with the International Customer Management Institute (ICMI) and beyond. Br…

1
From Operational Efficiency to Empathy: AI's Role in Redefining CX 30:06

7M ago30:06

30:06

Send us a text Join us as we dive into the world of AI and customer experience with Simon Kriss, director of the CX Innovation Institute in Australia. Simon unravels the complexities of AI in the customer service domain, explaining its current state, potential, and the myths surrounding it. Unlike the clunky chatbots of yesterday, Simon envisions a…

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The How Women Lead Credo with Julie Castro Abrams 49:01

7M ago49:01

49:01

When women are in positions of power and influence, it’s better for people, profits, and the planet. But society up to this point has not been conditioned to see women as influential, successful leaders. We at How Women Lead are working to change how the world perceives women leaders and our credo is our guiding light on this journey. Today we are …

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Designing Change: The Power of Journey Maps 26:43

7M ago26:43

26:43

Send us a text Dave Seaton, CEO of Seaton CX, takes us through his innovative journey from a software engineer to a leading figure in customer journey mapping. Situated in Grapevine, Texas, Dave has revolutionized the way companies understand and improve their customer experiences. With a unique blend of technical expertise and a deep understanding…

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Elevating The Voice Of Finance Leadership Podcasts

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