The Voice of Retail is a weekly podcast hosted by retail pioneer, advisor and keynote speaker Michael LeBlanc and is produced in conjunction with Retail Council of Canada. Each and every week I interview the most interesting people in and around the retail industry, examining the key issues and strategies on the minds of thought leaders in Canada, the U.S. and around the world. © 2018-2023 M.E. LeBlanc & Company Inc. All Rights Reserved.
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REAL TALK | REAL PEOPLE [Formerly the ”Open For Business Podcast”] Hosted by Anthony Murphy Topics include business, health, mindset, growth, wealth, politics, religion and more! Do you have a topic or guest suggestion? Email anthony@anthonygmurphy.com
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Brain Rush! Gen AI, AI Hallucinations and Retailers with Peter Cohan, an Associate Professor of Management Practice at Babson College
27:52
27:52
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27:52
Brain Rush! Gen AI, AI Hallucinations and Retailers with Peter Cohan, an Associate Professor of Management Practice at Babson College Meet Peter Cohan, an Associate Professor of Management Practice at Babson College, the founding principal of Peter S. Cohan & Associates, a management consulting and venture capital firm, and has completed over 150 g…
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Meet Neil Patel, Co-Founder at Neil Patel Digital with a preview of his RCC Retail Marketing Conference AI in Marketing Keynote
12:08
12:08
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12:08
Meet modern marketing phenomenon and upcoming RCC Retail Marketing keynote speaker Neil Patel as he shares insights behind his rise to one of the top marketing voices in the world and gives us a quick preview of his upcoming mainstage presentation. Neil is a New York Times Best-Selling Author and one of the world’s most influential marketers, accor…
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Getting Inside the Consumer Circle of Influence with Kristina Rogers, Global Consumer Leader, EY
32:41
32:41
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32:41
On this episode, popular guest Kristina Rogers, Global Consumer Leader, EY, is back on the podcast to discuss the latest global and Canadian consumer insights from the 14th edition of her seminal research project, The Future Consumer Index. Launched in the early days of the COVID era, her research continues to track consumers' changing patterns and…
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Looking Around HR AI Corners with Jason Radisson, CEO and Founder of Movo
31:31
31:31
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31:31
Meet Jason Radisson, CEO and Founder of Movo, a Human Capital Management (HCM) platform that uses advanced AI to automate the process of hiring, engaging, and retaining today’s frontline workforce with his innovative AI forward solution for retailers. About Jason Jason Radisson is a serial unicorn breeder. His latest venture is Movo (formerly Shift…
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The Global Retail Cannabis Ambitions of Raj Grover, Founder, President & CEO of the Remarkable High Tide
26:12
26:12
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26:12
Raj Grover, President and CEO of High Tide, is back on the podcast to update us about the state of the retail cannabis industry in Canada and his growing universe of retail brands together as Cana Cabana, now Canada's largest non-franchise cannabis retailer with over 170 locations. Raj talks about this recipe for commercial success and his perspect…
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A Modern Take On Retail Brand, AI and Customer Strategy with Susan O’Brien, EVP and Chief Brand & Customer Officer at Canadian Tire Corporation
38:33
38:33
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38:33
Meet Susan O’Brien, EVP and Chief Brand & Customer Officer at Canadian Tire Corporation (CTC). In a wide-ranging and engaging interview, we cover a lot of ground commensurate with Susan's remit, which includes all aspects of CTC’s brand, long-term strategy around customer insights, and CTC's sponsorship, community, and ESG initiatives. For those Ca…
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A Retail Success Story 40 Years in the Making: Gary Lenett, Founder & CEO, DUER
32:53
32:53
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32:53
Meet DUER founder and CEO Gary Lenett. This Vancouver-based brand features performance fabrics beyond denim in bottoms, tops, and outerwear for both men and women. It boasts a global wholesale network of over 1,000 doors, seven retail locations in Canada and the US, and a rapidly expanding North American e-commerce presence. Its vision is to be pla…
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AI Meets Merchandising with Michaela Wessels, CEO & Co-Founder, Style Arcade
23:55
23:55
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23:55
Meet Michaela Wessels, CEO and co-founder of Style Arcade. Forbes described her innovative AI merchandising solution as the 'first of its kind' for retail, so I wanted to learn more. Michaela shares her industry insights and insights into the AI-powered tool that replaces spreadsheets with intelligent analytics and digital range planning. About Mic…
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A Model for 10x eCommerce Growth with Sabir Semerkant
31:55
31:55
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31:55
Meet Sabir Semerkant, an eCommerce consulting guru with 25+ years in e-commerce and over a billion dollars in revenue growth to his credit. Sabir shares insights into his framework, which unlocks 2X-10X growth for any e-commerce business with Product-Market Fit. About Michael Michael is the president and founder of M.E. LeBlanc & Company Inc, a sen…
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Around The World & Back Again: Veteran Retailer James Connell
30:59
30:59
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30:59
In a wide-ranging and overdue conversation, I catch up with James Connell, one of the industry's most experienced retail marketing, customer experience, brand and omnichannel executives. We talk about the evolution of customer experience, marketplaces, lessons learned from Asia and abroad, and his local & global consulting work here in Canada About…
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Fashion Meets Purpose with Rob Smith, CEO and Founder of The Phluid Project, GET Phluid and The Phluid Phoundation (Encore)
23:46
23:46
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23:46
Welcome to The Voice of Retail. I'm your host Michael LeBlanc. This podcast is brought to you in conjunction with Retail Council of Canada. My guest on this Encore episode from the summer of 2023 is Rob Smith, veteran retailer and now the CEO and Founder of The Phluid Project, GET Phluid, and The Phluid Phoundation; he has created a brand, combinin…
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A Masterclass In Retail Returns & Reverse Logistics with John Lee
31:42
31:42
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31:42
In this episode, I tap into John Lee's decades of reverse retail logistics experience. He discusses the importance of a seamless customer returns process, reasons for cart abandonment due to unclear return methods, and strategies using data analytics and personalization to reduce returns. We also explore managing high return rates, innovative solut…
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Radical Innovation, Leadership and Winning Every Race with Craig Baxter, Group President of Techtronic Industries Canada Inc. (Milwaukee, Ryobi, and Hoover)
37:13
37:13
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37:13
On this episode, I sit down with a colleague from back in my work on the brand side, Craig Baxter, Group President ofTechtronic Industries Canada Inc., part of a global 13 billion dollar powerhouse tool house of brands that includes Milwaukee, Ryobi, andHoover. In a wide-ranging and engaging conversation, Craig talks about radical innovation, retai…
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Live from SMU in Dallas, Texas, Steve Dennis & Leaders Leap, Transforming Your Company at the Speed of Disruption
39:45
39:45
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39:45
Recorded at the Cox School of Business at SMU in Dallas, Texas, in front of a live studio audience, my guest is my good friend and Remarkable Retail podcast partner Steve Dennis on the occasion of the book launch event for Leaders Leap, his latest book already climbing up the charts as one of the top business books of the year. About Steve Steve De…
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The Inside Story Behind Ikea Canada's "Second-Hand Tax (SHT) is Happening" campaign with Tanya Bevington, Head of Communications for IKEA Canada, and Anthony Chelvanathan, Chief Creative Officer at Edelman ...
24:46
24:46
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24:46
My guests on this episode are Tanya Bevington, Head of Communications for IKEA Canada, and Anthony Chelvanathan, Chief Creative Officer at Edelman Canada. They discuss the insights and unique creative partnership behind Ikea Canada's clever and brilliant "Second-Hand Tax (SHT) is Happening" campaign. The brand discovered recently that in Canada, th…
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Decoding The True Cost of Retail Fraud: Insights with Kim Sutherland, VP of Fraud and Identity at LexisNexis Risk Solutions
23:55
23:55
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23:55
In this episode, we're talking about evolving fraud trends in retail with Kim Sutherland, Vice President of Fraud and Identity from LexisNexis Risk Solutions. Explore strategies for mitigating fraud risks while maintaining a seamless customer experience. Gain insights from their latest True Cost of Fraud study, which revealed the significant financ…
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Hard-Fought Leadership Lessons from U.S. Navy Seal & French Foreign Legionnaire Taylor Cavanaugh
29:06
29:06
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29:06
In this leadership-focussed episode, something different, something new. My guest is Taylor Cavanaugh, who takes a big, complicated life and shares insights from his time with the U.S. Navy Seals and the French Foreign Legion (the first American in history to be part of both), emphasizing leadership and resilience. He discusses his public exposure …
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Navigating Transparency in Sustainability Goals with icebreaker's Alicia Chin, Director of Sustainability at VF Corporation
28:48
28:48
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28:48
Meet Alicia Chin, Director of Sustainability and Social Impact at VF Corporation, who discusses activewear brand and retailer icebreaker's open admission of falling short in their 100% plastic-free ambition. We delve into the challenges, the progress made, and how their transparency sets a precedent for retail industry-wide sustainability efforts. …
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A Fresh Take on Retail Leadership with Deb Craven, President, Longo's
25:08
25:08
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25:08
Meet Deb Craven, President of Longo's, one of Canada's most popular grocery stores with dozens of locations and more on the way across Southern Ontario. I joined Deb in the Longo's Store Support offices, and we talked about leadership and what it takes to innovate and compete in the crowded Southern Ontario grocery marketplace. Deb also previews he…
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Leadership Lessons from Rose Patten, Chancellor of the University of Toronto and author of Intentional Leadership
35:40
35:40
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35:40
Meet Rose Patten, one of Canada's pre-eminent business and strategic thinkers. We talk about her life, stellar career, role as Chancellor of the University of Toronto, and her book, Intentional Leadership, filled with insights on strategy and leadership that you need to hear again, or for the first time, in my interview from spring 2023. In this ep…
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Bionic Retail: How to Thrive in an Exponential World with author Gary Hawkins
31:09
31:09
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31:09
Gary Hawkins is a visionary and retail industry treasure whose deep industry knowledge combines operational experience and technology savvy to provide a unique perspective. Gary joins Michael to discuss his fourth book, coming this April but available for pre-order now, "Bionic Retail: How to Thrive in an Exponential World." About Gary Gary Hawkins…
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ALL PRIDE, NO EGO: A Queer Executive's Journey to Living and Leading Authentically with author Jim Fielding
33:02
33:02
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33:02
Jim Fielding's dynamic career has spanned senior leadership roles at top global brands, including Disney, DreamWorks, and Twentieth Century Fox, anchored in experience and an early career at The Gap, Lands' End, and as CEO of Claire's Stores; He joins me in an exclusive interview to talk about this new book ALL PRIDE, NO EGO: A Queer Executive's Jo…
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Driving Retail Transformation with consultant and author Oliver Banks
34:04
34:04
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34:04
Retail Transformation maven Oliver Banks is back on the podcast live from the U.K., discussing his new book, "Driving Retail Transformation: How to Navigate Disruption and Change." Using a clever set of automotive metaphors, Oliver takes us through his retail transformation steering wheel tool. He takes us to a better place in our journey to becomi…
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A View To Rapid Store Expansion with Bill Moir, Managing Director and EVP Canada, Specsavers
23:00
23:00
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23:00
Bill Moir, Managing Director and EVP Canada for Specsavers is back on the podcast as this Vancouver-based international retailer celebrates the opening of its 100th store in Canada, including a successful launch in Ontario, Alberta, and British Columbia, with plans for expansion into Manitoba. Together, we unpack the successful business model and m…
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The Past, Present and Future of Retail RFID with Marshall Kay, Global Director, Retail Transformation Services for Avery Dennison Smartrac
32:53
32:53
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32:53
Meet Marshal Kay, Global Director, Retail Transformation Services for Avery Dennison Smartrac, who takes us through the retail business case for RFID, from supper accurate inventory to Loss Prevention, seamless self-checkout and more, and what it takes to break through with this robust process and technology solution. Avery Dennison's RFID homepage…
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Simplifying The Complex World of Carbon Accounting for Retailers & Brands with Alyssa Rade, Chief Sustainability Officer at Sustain.Life
25:15
25:15
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25:15
Meet Alyssa Rade, chief sustainability officer at Sustain.life, a leading carbon accounting platform, where she leads the company’s strategy for product content, guiding retailers across North America on their decarbonization and ESG journeys. Alyssa unpacks the complexities of carbon accounting for all of us, providing a uniform model for retailer…
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Rethinking Ethnic & Modern Retail Marketing with Ariela Nerubay, EVP & Chief Marketing Officer at LA Based Curacao Retail
25:12
25:12
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25:12
Something different on the podcast for this episode: Meet Ariela Nerubay, EVP & Chief Marketing Officer at Curacao retail stores, a fellow 2024 ReThink Retail Top Retail Expert and leader in ethnic and modern marketing strategies and tactics. You might not recognize the LA-based retail stores she leads, but the insights, challenges and opportunitie…
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Retail Media Networks from the Inside Out with Aran Hamilton, CEO & Co-Founder, Vantage
24:37
24:37
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24:37
The past, current and future state of Retail Media Networks are in the spotlight in this dynamic, live interview from the ReThink Retail podcasting studio on the NRF Big Show show floor in New York City with Aran Hamilton, Co-Founder & CEO of Toronto's Vantage. Aran is a pioneer in the retail media space and offers valuable lessons and powerful ins…
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Michael Bungay Stanier & How to Work with (Almost) Anyone.
25:46
25:46
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25:46
Meet Toronto-based Michael Bungay Stanier, best known for The Coaching Habit, the best-selling coaching book of the century, today talking with me about his most recent book, How to Work with (Almost) Anyone. It's a fantastic conversation. Michael is a thoughtful and engaging guest, and we talk about the hard truth: most of us leave the health and …
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Just Like Being There: Jim Harris on Tech Conference CES & Davos World Economic Forum
31:19
31:19
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31:19
Jim Harris, one of North America's foremost thinkers on disruption and innovation, is back on the podcast sharing his experiences and insights from CES, the world's biggest technology conference, and the World Economic Forum in Davos. Jim has been attending these important events for decades and takes us inside with his informed perspective for ret…
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Climate change concerns and consumption with Kristina Rogers, EY Global Consumer Leader
29:03
29:03
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29:03
The one and only Kristina Rogers, Global EY Consumer Chairwoman, is back on the podcast with the latest powerful insights from her 13th Future Consumer Index report. Climate change is becoming a growing reality for people worldwide and Canada, disrupting ingrained consumption habits. If you think COVID-19 shocked consumer behaviour, brace yourself …
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The Approachable Retail Leader with Steve Worthy, Founder and CEO, Worthy Retail
31:00
31:00
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31:00
Welcome to a new year, and maybe a new you, regarding your perspectives around leadership. My special guest is Steve Worthy, who, with over 27 years of North American on the front lines as a senior retail store leader and operator, brings a unique mix of executive coaching, training, and real-world experience to senior retail leaders and corporate …
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Global Expansion, the Critical Role of Product Innovation & the Role of Failure with Jenna Flateman Posner, Chief Digital Officer, Solo Brands
17:08
17:08
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17:08
In this episode, a lift from my Global eCommerce Leaders #podcast presented by StreamCommerce, meet the force of nature that is Jenna Flateman Posner, just two months into her new gig with innovative home products brand, wholesaler and direct-to-consumer retailer Solo Brands. We cover a lot of ground in this interview, not unlike what Jenna did as …
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Winning Retail in 2024 with Mat Povse, SVP of Operation & Eric Stockner, VP & Category Officer Best Buy Canada
36:20
36:20
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36:20
In a wide-ranging conversation, meet two of Best Buy Canada's standout veteran retail leaders: Mat Povse, Senior Vice President of Operations, and Eric Stockner, Vice President and Category Officer for Food, Home, and Baby. Mat and Eric join me on the mic to talk about big-picture trends, the current and future state of product innovation, this yea…
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A Masterclass in The State of Retail & Retail Turnarounds with Michael Appel, Managing Director, Getzler Henrich & Associates
29:55
29:55
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29:55
Meet Michael Appel, a seasoned senior executive with over 50 years of experience in the retail industry, including turnaround CEO at Rue21. As the Managing Director at New York-based Getzler Henrich & Associates, he leads the Retail Practice for the firm, specializing in operational turnarounds for retail businesses. We talk about the state of reta…
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Retail Leadership's Blueprint to Net Zero with Geraldine Huse, President of P&G Canada, and George Soleas, President and CEO of LCBO
33:57
33:57
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33:57
Live from the main stage at RCC's Retail Sustainability conference in Toronto, my discussion with two visionary retail leaders, Geraldine Huse, President of P&G Canada, and George Soleas, President and CEO of LCBO, as they offer invaluable insights from their respective organization's journeys to net zero, spotlighting the innovations, cultural cha…
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Making Sense of Retail Trends, Winning Holiday, What AI Tells Us About our Future, and Untangling the Messy World of Video with Eric Morris, MD and Head of Retail, Google Canada
29:55
29:55
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29:55
Back on the pod for what has become an annual Holiday tradition just like Turkey and egg nog, Eric Morris, Managing Director and Head of Retail for Google Canada, joins me on the mic, sharing the kind of insights that retailers need to know from a trusted partner whose hand is on the pulse of the zeitgeist of our times. Oh, and we talk about AI and…
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Holiday Highlights, 2023 Trends & 2024 Predictions with Rob Garf, VP and GM for Retail at Salesforce
29:09
29:09
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29:09
The one and only Rob Garf, Vice President and GM for retail at global powerhouse Salesforce, is back on the pod sharing exclusive insights and strategies for retailers on how to win Holiday and helping us get ready with predictions for an unpredictable 2024 Find all your holiday Salesforce stats at https://www.salesforce.com/resources/shopping-insi…
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Meet Selwyn Crittendon, IKEA Canada's new dynamic and engaging CEO and Chief Sustainability Officer
29:55
29:55
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29:55
Meet Selwyn Crittendon, IKEA Canada's new dynamic and engaging CEO and Chief Sustainability Officer. Selwyn shares highlights of his twenty-year journey at IKEA, first impressions of the business environment, and ambitions for growth and diversification for this purpose-led retail brand in Canada for 47 of its 80 years of this global home furnishin…
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Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems with Marianne Lewis, Dean of the Carl H. Lindner College of Business (Encore Episode)
31:39
31:39
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31:39
In this Encore Episode from Summer 2022, meet Marianne Lewis, Dean of the Carl H. Lindner College of Business and co-author of the breakthrough book from the Harvard Business Review Press, Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems in this Encore Episode from Summer 2022. "An insightful and inspiring book on usin…
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Making Dollars and Sense out of Food Waste with Mylène Champagne, Metro & Sam Kashani, Too Good To Go Canada
30:21
30:21
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30:21
On this episode, Mylène Champagne, Director of Environmental and Technical Risks for Metro & Sam Kashani, Country Director for Too Good To Go Canada, continue the original discussion that we had at RCC's Retail Sustainability conference live on the stage with me about why collaboration is the only effective, measurable way to fight food waste at a …
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The Art of The Raise & The Science of ReCommerce with Emily Hosie, Founder & CEO of Rebelstork
23:36
23:36
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23:36
Meet Emily Hosie, Founder & CEO of Toronto-based Rebelstork. Emily recognized a massive void in a baby retail market ripe for innovation. She leveraged her experience at TJX and Saks Off Fifth as a top buyer, building an AI-powered platform for overstock, open box and quality used baby gear. Rebelstork has saved over 150,000 pieces of baby gear fro…
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The Inspiring Journey of Patrice Mousseau, CEO & Founder of Satya Organic Skin Care
23:00
23:00
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23:00
In this episode, meet Patrice Mousseau, CEO & Founder Satya Organic Skin Care, an inspiring West-Coast based skincare entrepreneur who's travelled a unique journey. Starting from a media background, she's built a breakthrough skincare brand over the past decade. As an award-winning indigenous entrepreneur, her approach to product development differ…
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Where Retail Meets Revolution with Retail Innovator Lee Jeyes
33:06
33:06
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33:06
Lee Jeyes is back from a cross-Canada tour and on the mic ready to share his insights and advice around pragmatic retail innovation informed by years of experience, most formerly as Walmart Canada's Head of Innovation. Get ready for a great conversation as we explore Where Retail Meets Innovation, and hear Lee's advice for retailers and brands of a…
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Silicon Valley Trailblazer & Veteran CDO Atif Rafiq on his New Book "Decision Sprint"
27:26
27:26
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27:26
Meet Silicon Valley trailblazer Atif Rafiq, who shares his extensive background and insights gleaned from a comprehensive and pioneering experience at Amazon, Volvo, and McDonald, the distinction of being the first Chief Digital Officer in the history of the Fortune 500. We're together to discuss his new book, Decision Sprint: The New Way to Innova…
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Microphones Across The Pond: Veteran C-Level Retail Executive Martin Bailie
35:31
35:31
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35:31
Welcome to The Voice of Retail podcast. My name is Michael LeBlanc, and I am your host. This podcast is produced in conjunction with Retail Council of Canada. Live from Dublin, meet Martin Bailie, a global retail executive with an impressive 30 years of proven expertise and experience within the global food and fashion retail industries, including …
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Falling In Love with a Career in Retail Marketing: Kathy Tsolakos VP Marketing, Ecommerce, Visual Presentation, PENN
12:57
12:57
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12:57
Welcome to The Voice of Retail podcast. My name is Michael LeBlanc, and I am your host. This podcast is produced in conjunction with Retail Council of Canada. Meet veteran retail marketer Kathy Tsolakos, Vice President Marketing, Ecommerce & Visual Presentation- PENN. at Reitmans Canada Ltée/Ltd. She takes us through an exciting career and prepares…
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Peninsula Co-op CEO Corey Gillon and a Global Retail Career Worth Living
37:07
37:07
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37:07
Welcome to The Voice of Retail podcast. My name is Michael LeBlanc, and I am your host. This podcast is produced in conjunction with Retail Council of Canada. Back on the podcast in a new role, veteran retailer Corey Gillon joins us as the CEO at Peninsula Co-op, a Victoria, B.C.-based multi-business unit retailer specializing in fuel & convenience…
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Build A Culture That Maximizes Your Impact: The Culture Climb with Strategist & Authour Chelsey Paulson
32:35
32:35
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32:35
Welcome to The Voice of Retail podcast. My name is Michael LeBlanc, and I am your host. This podcast is produced in conjunction with Retail Council of Canada. Meet Chief Strategy Officer and now author Chelsey Paulson as she takes us through her experience accelerating business cultures for long-term success, articulated in her fabulous new book Th…
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Seamless Customer Retail Journeys as Childs Play: Alison Hartnoll, Vice President, Unified Commerce and Marketing, Mastermind Toys
20:00
20:00
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Welcome to The Voice of Retail podcast. My name is Michael LeBlanc, and I am your host. This podcast is produced in conjunction with Retail Council of Canada. Meet Alison Hartnoll, Vice President, Unified Commerce and Marketing at Mastermind Toys, as she takes us inside this Canadian specialty retailer's e-commerce and retail story and gives us a p…
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