Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public s ...
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Journalists Rebecca Thomson and Nick Wallis cover the ongoing Post Office Horizon IT scandal which led to the most widespread miscarriage of justice in UK legal history. Hundreds of people were wrongly criminalised, thousands lost money and when the Post Office and government realised what they had been doing, they covered it up. To date, no one has been held accountable. Made with thanks to Whistledown for their production support.
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Roger Bolton, formerly presenter of BBC Radio 4's 'Feedback' launches his very first podcast. Free from the constraints of broadcasting on the BBC, with a few more opinions and casting his net a little bit wider to encompass the whole of the BBC, Roger examines the issues that are facing the corporation and public service broadcasting. Find all our podcasts here And please support this podcast by subscribing here We also support VLV (Voice of the Listener and Viewer) which represents the int ...
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Audio expert Matt Deegan discusses BBC's podcast advertising plans, children's audio and the latest radio listening figures
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Matt Deegan is the co-founder of the award-winning Fun Kids, a digital radio station for families and children, which has just won the bronze award in the Radio Academy’s UK Station of the Year category. Given that the gold award went to BBC Asian Network and the silver to Talksport, this is a considerable achievement for a small independent networ…
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The Essendon Footy Club supplements scandal (part 2): what’s it like to investigate Australia’s biggest sports codes?
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In episode two of this mini-series, we pick up the story of the Essendon supplements scandal from the perspective of the investigators. In this story we hear how ASADA ends up in the middle of a media fire storm, with inadequate regulatory powers and biopharmaceutical technology racing ahead. But is it really a matter for ASADA at all? Is this an a…
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Jamie Angus, ex director of BBC World Service and 'Today' editor discusses Ofcom, consequences of WS cuts and funding solutions
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Jamie Angus is the former director of the BBC World Service and the former editor of 'Today' and 'Newsnight' who now works in the Middle East. We discuss Ofcom's oversight of broadcasters, the consequences of previous World Service cuts, and the impact of new ones. We also explore long-term solutions to the issue of its funding, which is under revi…
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Stewart Purvis, former Ofcom regulator challenges Ofcom's conclusions on its audience research and its guidance on politicians as presenters
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Stewart Purvis, former content regulator at Ofcom and former Editor of Channel 4 News and ITN Chief Executive, discusses Ofcom’s guidance on general election coverage published last week. Stewart delves into the research on which Ofcom based its guidelines, spells out what the guidance means in practice, and reflects on Ofcom as an organisation. “O…
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The Royal Commission we should have? The 2013 Essendon Football Club supplements scandal
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“Lack of good governance is why good people did bad things at Essendon Football Club”. So says Lindsay Tanner, former Minister for Finance, and President of the Essendon Football Club from 2015. In this mini-series, Caroline tries to convince us there are lessons for public servants from the Essendon Football Club supplement scandal in 2013. In thi…
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Comedian Steve Punt discusses his departure from the BBC Radio 4 satirical news programme 'The Now Show' and the evolution of radio comedy
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Steve Punt and Hugh Dennis took their bow from BBC Radio 4’s satirical news programme ‘The Now Show’ last Friday after 25 years. Steve Punt discusses the last programme, the development and success of this long-running radio comedy show, the impact of our changing news consumption, political bias, radio comedy’s evolution and the new podcast format…
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Max Cotton discusses his BBC 'Growing Solo' documentary series on his year long food self-sufficiency experiment and the importance of food and farming literacy
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Max Cotton is a former BBC political reporter who has spent a year finding out if he can grow and produce 100% of his food on his smallholding near Glastonbury. We discuss his BBC Radio 4 documentary series on the experiment 'Growing Solo', as well as exploring food and farming literacy, food security and self sufficiency in the UK. "As a group of …
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Sue Vardon AO, inaugural CE of Centrelink: On learning while in the job
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In the second of two follow ups to her interview at the end of 2023, Sue Vardon dives deep on her commitment to training Centrelink staff, including the establishment of an in-house Registered Training Organisation (RTO). Now for some appropriately bureaucratic disclaimers.... Those of us in the employ of the State Government speak in a strictly pe…
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Sue Vardon AO, inaugural CE of Centrelink: On lawyers
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In the first of two follow ups to her interview at the end of 2023, Sue Vardon returns to share her thoughts on the dangers for Senior Executives who outsource considerations of legality to the lawyers. Now for some appropriately bureaucratic disclaimers.... Those of us in the employ of the State Government speak in a strictly personal capacity, co…
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Rory Cellan-Jones ex BBC Technology Correspondent on Tim Davie’s speech, 'Movers and Shakers', 'Ruskin Park' and #SophieFromRomania
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Rory Cellan-Jones, former BBC Technology and Business Correspondent examines Tim Davie’s, the BBC’s Director General speech on the BBC’s future priorities. He also explores life after the BBC, discussing his, ‘Movers and Shakers’ Parkinson’s podcast, his family memoir ‘Ruskin Park’ and his forthcoming book on #SophieFromRomania - his beloved rescue…
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Chris Banatvala, former Ofcom Director of Standards discusses Ofcom, GB News, impartiality and freedom of expression
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In the week that Ofcom finds GB News in breach of its code five times but will face no sanction, we talk to Chris Banatvala, Ofcom’s founding Director of Standards, and Content Board member, who was responsible for drafting and enforcing its codes. He is now an independent member of the Sky News Board, Channel 4’s online independent complaint revie…
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'Do it now, get it right later': payment (in)accuracy in Centrelink - setting the stage for Robodebt
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Centrelink is not alone in having a push and pull between the investment required to get it right up front, versus the convenience of fixing things up later. We discuss the old chestnut 'fast, cheap, good - pick two' , and the less obvious costs of running lean - whether in pandemic preparedness, strategic policy capacity, workforce burnout. Finall…
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Magnus Brooke, ITV Group Director of Strategy discusses the future of Public Service Broadcasting and the funding of 'Mr Bates vs The Post Office'
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Magnus Brooke is Group Director of Strategy, Policy and Regulation at ITV where profits are down by 60%. The digital revolution is changing broadcasting fundamentally and destroying former business models. So does ITV have a future as a Public Service Broadcaster? We also discuss the Media Bill and the added responsibility on Ofcom's shoulders - an…
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Peter Taylor, veteran BBC journalist discusses his latest documentary 'Our Dirty War: The British State and the IRA'
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One of Britain’s finest reporters Peter Taylor, with numerous books, documentaries and awards spanning a career of over 50 years, on his latest BBC documentary 'Our Dirty War: The British State and the IRA’. We discuss the human cost of IRA informers, the role of Scappaticci codenamed “Stakeknife”, Operation Kenova and covering Northern Ireland. “T…
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'Our Dirty War: The British State and the IRA’, veteran journalist Peter Taylor discusses his latest BBC documentary
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One of Britain’s finest reporters Peter Taylor, with numerous books, documentaries and awards spanning a career of over 50 years, on his latest BBC documentary 'Our Dirty War: The British State and the IRA’. We discuss the human cost of IRA informers, the role of Scappaticci codenamed “Stakeknife”, Operation Kenova and covering Northern Ireland. “T…
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Mr Bates v Post Office part 4 - the roll out of Horizon
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If you knew your IT system was unreliable, wouldn't you keep some manual checks to make sure it doesn't go wrong? Not if you're Post Office, and desperately looking for savings. Especially if you've just lost your biggest revenue source, in the form of the Benefits Agency and the cash in the tills it provides. In the final episode of our first (but…
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Baroness Kidron former film and documentary director on Bridget Jones, the threat of tech giants and ad funded PSBs
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Baroness Kidron is one of the country's foremost drama and documentary directors. Her long list of credits includes ‘Storyville’, 'Oranges Are Not the Only Fruit', 'Victoria and Abdul' and 'Bridget Jones: The Edge of Reason'. She now sits as a crossbench peer and is the founder of the Five Rights Foundation. For the past five years, she has been on…
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Former film and documentary director Baroness Kidron on Bridget Jones, the threat of tech giants and ad funded PSBs
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Baroness Kidron is one of the country's foremost drama and documentary directors. Her long list of credits includes ‘Storyville’, 'Oranges Are Not the Only Fruit', 'Victoria and Abdul' and 'Bridget Jones: The Edge of Reason'. She now sits as a crossbench peer and is the founder of the Five Rights Foundation. For the past five years, she has been on…
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Anna McNamee, Sandford St Martin Trust on the Media Bill, religious literacy, commissioning and accessible broadcasting
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Anna McNamee, an award-winning Canadian journalist and writer with a background in BBC radio, is the Executive Director of the Sandford St Martin Trust, dedicated to promoting excellence in religious broadcasting. We discuss the new Media Bill, the importance of religious literacy, the decline in programming on religion and ethics, commissioning pr…
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The Media Bill, religious literacy, commissioning and accessible broadcasting with Anna McNamee, Sandford St Martin Trust
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Anna McNamee, an award-winning Canadian journalist and writer with a background in BBC radio, is the Executive Director of the Sandford St Martin Trust, dedicated to promoting excellence in religious broadcasting. We discuss the new Media Bill, the importance of religious literacy, the decline in programming on religion and ethics, commissioning pr…
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Mr Bates v Post Office part 3 - accepting a lemon
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Despite hundreds of technical issues and continuing delays in meeting quality requirements, in January 2000, Post Office Board accepted the Horizon IT system as its own. In this episode, we discuss how hard it is to say 'stop' in the middle of a game of whack-a-mole of problem fixing, especially when there are institutional incentives to keep going…
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Prof Catherine Johnson discusses the decline in PSB revenue, reliance on tech giants for distribution, the Media Bill, Ofcom and BBC funding
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Catherine Johnson, Professor of Media and Communications at the University of Leeds, author of the book ‘Online TV’, and a member of the Department of Culture, Media and Sports College of experts discusses the decline in PSB revenue, reliance on tech giants for distribution, the Media Bill, Ofcom and BBC funding. “I think part of the problem is tha…
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The decline in PSB revenue, reliance on tech giants for distribution, the Media Bill, Ofcom and BBC funding – we talk to Prof Catherine Johnson
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Catherine Johnson, Professor of Media and Communications at the University of Leeds, author of the book ‘Online TV’, and a member of the Department of Culture, Media and Sports College of experts discusses the decline in PSB revenue, reliance on tech giants for distribution, the Media Bill, Ofcom and BBC funding. “I think part of the problem is tha…
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David Lloyd co-founder of Boom Radio and local radio expert discusses changes in BBC local radio and Ofcom's oversight of them
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In the week the BBC announced that it's preparing to launch new spin-off digital radio stations for Radios 1, 2, and 3 to provide more choice to audiences underserved by the BBC, we're talking to the co-founder of Boom Radio - a station that emerged to fill the gap left by Radio 2. David Lloyd, who has worked in radio for over 40 years, from LBC to…
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Co-founder of Boom Radio and local radio expert David Lloyd discusses changes in BBC local radio and Ofcom's oversight of them
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In the week the BBC has announced that it's preparing to launch new spin-off digital radio stations for Radios 1, 2, and 3 to provide more choice to audiences underserved by the BBC, we're talking to the co-founder of Boom Radio - a station that emerged to fill the gap left by Radio 2. David Lloyd, who has worked in radio for over 40 years, from LB…
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Mr Bates v Post Office part 2 - a very poor procurement
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Why was the Post Office's Horizon IT system so error ridden in the first place? And is the false conviction of nearly 1000 postmasters really Tony Blair's fault in the end? (Spoiler alert: probably not.) In this episode, Caroline takes us through why Horizon was probably doomed from the start, with Post Office and the Benefits Agency shackled toget…
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Sir Craig Oliver former BBC editor and No 10 director of communications on Bashir emails, impartiality, Sir Robbie Gibb, GB News and mental health
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Sir Craig Oliver is a former editor of BBC News at Six and Ten and was the Downing Street director of politics and communications under David Cameron. We discuss the release of the BBC Bashir emails, impartiality, Sir Robbie Gibb’s position on the BBC board, GB News and his career. “I don’t think we need GB News ….. what we're realising increasingl…
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Former BBC editor and No 10 director of communications Sir Craig Oliver on Bashir emails, impartiality, Sir Robbie Gibb, GB News and mental health
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Sir Craig Oliver is a former editor of BBC News at Six and Ten and was the Downing Street director of politics and communications under David Cameron. We discuss the release of the BBC Bashir emails, impartiality, Sir Robbie Gibb’s position on the BBC board, GB News and his career. “I don’t think we need GB News ….. what we're realising increasingl…
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Alan Rusbridger former Guardian editor in chief discusses his Prospect article "How the government captured the BBC"
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Alan Rusbridger, former Guardian editor and now editor at Prospect magazine has written an article with the headline ‘How the government captured the BBC'. Has it? We discuss the concept of impartiality, the government appointed board member Sir Robbie Gibb’s attempt to interfere in the appointment of the chair of Ofcom, his influence on the corpor…
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Former Guardian editor in chief Alan Rusbridger discusses his Prospect article "How the government captured the BBC"
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Alan Rusbridger, former Guardian editor and now editor at Prospect magazine has written an article with the headline ‘How the government captured the BBC'. Has it? We discuss the concept of impartiality, the government appointed board member Sir Robbie Gibb’s attempt to interfere in the appointment of the chair of Ofcom, his influence on the corpor…
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Mr Bates v Post Office - shades of Robodebt?
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Season 2 kicks off with a deeper look at the British Post Office fiasco. Gaslighting critics, false confessions, aggressive litigation tactics, challenges with redress, and no accountability from senior leaders - sound familiar? Nick Wallis BBC4 podcast The Great Post Office Trial Alison's recommended listening re psychological safety, Adam Grant's…
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Jim Naughtie BBC Special Correspondent discusses the US election, challenges of reporting when democracy is at stake and media integrity in the UK
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Jim Naughtie has covered each US presidential election over the past five decades. He was a political correspondent on The Scotsman and then The Guardian, before becoming a presenter of Radio 4’s The World at One and then of The Today Programme – which he stood down from in 2016. Currently, he is a Special Correspondent for BBC News and presents Ra…
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BBC Special Correspondent Jim Naughtie discusses the US election, challenges of reporting when democracy is at stake and media integrity in the UK
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Jim Naughtie has covered each US presidential election over the past five decades. He was a political correspondent on The Scotsman and then The Guardian, before becoming a presenter of Radio 4’s The World at One and then of The Today Programme – which he stood down from in 2016. Currently, he is a Special Correspondent for BBC News and presents Ra…
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Investigative journalist Andy Webb on his struggle to obtain BBC emails relating to Martin Bashir's Diana interview
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The circumstances surrounding the securing of the Panorama interview with the late Princess of Wales have been one of the biggest controversies to beset the BBC. On this week’s programme we’re taking stock on the imminent release of emails by the BBC which concerns its handling of the Martin Bashir scandal. There has been quite a battle in the cour…
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Andy Webb investigative journalist, on his struggle to obtain BBC emails relating to Martin Bashir's Diana interview
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The circumstances surrounding the securing of the Panorama interview with the late Princess of Wales have been one of the biggest controversies to beset the BBC. On this week’s programme we’re taking stock on the imminent release of emails by the BBC which concern its handling of the Martin Bashir scandal. There has been quite a battle in the court…
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Full interview with Stewart Purvis former Channel 4 News editor and Ofcom regulator on the big issues facing the BBC in the New Year including the Martin Bashir controversy
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Stewart Purvis, a former Editor of Channel 4 news and ITN Chief Executive was also one of the content regulators at Ofcom and oversaw standards cases involving the BBC between 2007 and 2010. In 2005 he was a member of a BBC commissioned independent panel assessing the impartiality of BBC news and current affairs coverage of the Israeli-Palestinian …
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Bonus episode: Sue Vardon AO - inaugural CE of Centrelink (1997-2004)
1:31:59
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In this special holiday bonus, inaugural CE of Centrelink Sue Vardon AO joins Danielle and Caroline to talk through her submission to the Robodebt Royal Commission. Her submission outlines the changes in Centrelink that made Robodebt possible - as well as the things that have stayed the same. She also takes us through her career, from being the onl…
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Stewart Purvis former Channel 4 News editor and Ofcom regulator on the big issues facing the BBC in the New Year including the Martin Bashir controversy
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Stewart Purvis, a former Editor of Channel 4 news and ITN Chief Executive was also one of the content regulators at Ofcom and oversaw standards cases involving the BBC between 2007 and 2010. In 2005 he was a member of a BBC commissioned independent panel assessing the impartiality of BBC news and current affairs coverage of the Israeli-Palestinian …
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35: Ep35 - Paul Scully MP, former Post Office minister
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In which Nick interviews the former Post Office minister about his experience of taking office in the weeks after the Bates v Post Office settlement, overseeing the establishment of the Post Office Horizon Inquiry and the various compensation schemes.By Investigating the Post Office Scandal
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34: Ep 34 - Where Did All The Money Go?
1:19:17
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In which Nick is joined by Mark Baker, former Postmaster and CWU rep, and Ron Warmington, forensic accountant, fraud investigator and Chairman of Second Sight, which conducted the first independent investigation of the Post Office's Horizon system.By Investigating the Post Office Scandal
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Mark Damazer former BBC Trustee on Samir Shah's nomination as BBC chair, the Lineker tweets and government's strategy towards the BBC
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Mark Damazer is a former BBC Trustee, deputy head of BBC News and controller of Radio 4, now chairs the Booker prizes. In the week that the Government's nomination for BBC chair, Dr Samir Shah, is scrutinised by the DCMS select committee we discuss his appointment, what will be in his in-tray, the Lineker tweets, the Government's decision to renege…
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David Aaronovitch broadcaster and journalist on BBC coverage in the Middle East, BBC's role in public service media, cuts and journalism
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David Aaronovitch, worked for the BBC in a senior capacity before becoming a writer for the Independent and later a columnist on the Times. He's made numerous documentaries and currently presents BBC Radio 4’s The Briefing Room. He publishes longer articles on his substack 'Notes from the Underground' and contributes to Tortoise Media. We discussed…
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16. Taking responsibility - lessons from Robodebt
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Much of the evidence heard by the Royal Commission was from people who didn't know what was happening - either because they were too junior to have all the information, or, if they were senior, too busy to have stopped and asked the question. Provoked by Dr Darren O'Donovan, in this episode we unpack practical steps that create organisations that c…
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Pat Younge former chief creative officer at BBC TV and non exec director at ITV Studios on the future of PSB, diversity in broadcasting and coverage of Israel-Gaza war
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Pat Younge is a former chief creative officer of BBC Television and a Non Executive Director at ITV Studios Ltd. Amongst his many roles he’s also currently Chair of the Cardiff University governing body and runs his own production company. In our interview we discussed why he is also chair of the British Broadcasting Challenge - why it was set up, …
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Greg Childs, former BBC executive producer on the crisis in children's programming, the importance of public service content and solutions
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Greg Childs worked for over 25 years at the BBC, mainly as a director, producer and executive producer of children’s programmes. He created the first Children’s BBC websites and, as Head of Children’s Digital, developed and launched the children’s channels, CBBC and CBeebies. Greg left the BBC in 2004 and worked across other broadcasters. He's now …
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Michael Crick, broadcaster and author on GB News, Nigel Farage, impartiality, Newsnight and his career
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It was once aid that the five most terrifying words in the political lexicon were “Michael Crick is in reception”. Michael has worked extensively across the main public service broadcasters – starting at ITV. He then moved to Channel 4 becoming political correspondent and Washington Correspondent. He joined the BBC as a reporter at Panorama and eve…
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Bonus Episode: Dr Darren O'Donovon on centering the victims of Robodebt, the fragmentation of knowledge and accountability, and the creation of moral discomfort
1:51:49
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In this in-depth and wide-ranging interview, Dr Darren O'Donovan, Senior Lecturer at La Trobe University Law School, reflects on what it was like being on the outside looking in at Robodebt. *This was recorded before the release of the Government's response to the Royal Commission.* Some references from the interview include: Frank Kafka Before the…
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Sophie Chalk, VLV policy adviser discusses the implications of the new Media Bill on public service broadcasting
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Sophie Chalk is the policy adviser for VLV (Voice of the Listener and Viewer), an independent charity representing the interests of the audience in supporting high-quality broadcasting in the UK. Earlier this year, they appeared before the DCMS select committee’s inquiry into the future of Public Service Broadcasting. Have their concerns been taken…
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15. Behavioural insights in Robodebt: at last, an argument!
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In this episode, Danielle and Alison bring the conflict on their views of behavioural insights. Danielle thinks it's a revelation that government started thinking about its customers and what works for them. Alison thinks it's oversold, and not always deployed in the interests of the people. Caroline wonders if we can all just get along. Ultimately…
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Nick and Rebecca interview Noel Thomas and Aled Gwyn Jôb, who with Sian Thomas have co-written a book about Noel's experience of being prosecuted by the Post Office for theft and false accounting. The book is called The Stamp of Innocence. It has just been published and currently only available as an e-book from Amazon, but there are plans to make …
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