Best Jeff Borman and Matt Brown Podcasts (2024)

1
What's In The Air? 25:48

14d ago25:48

25:48

When we fly, most of us have no idea what kind of plane we're on, we just get in and go. Travel and airline journalist Edward Russell tells us what kinds of planes dominate the U.S. market, why they dominate the market, how long planes stay in circulation, and the process for buying, selling, and regulating big ol' jet airliners. Plus: America's be…

1
Travel Journalism with JD Shadel 32:25

1M ago32:25

32:25

Are "sensory inclusive" cities possible? Why do we take the basic UX of airports, hotels, and public spaces for granted? What's the report card on hotel and travel company marketing to LGBTQ+ audiences? What's the problem with carbon offsets? And why aren't more airports like PDX? Matt and Jeff solve mysteries and speak truths with JD Shadel, a Lon…

1
Holly Zoba, Pioneer of Travel Marketing 25:57

2M ago25:57

25:57

Like a prophet emerging from the haze of the Arizona desert, our guest Holly Zoba leads hospitality brands to the promised land. She has decades of experience in hotel sales and marketing, and has founded, co-founded, or been essential to companies that are dedicated to educating generations of hotel professionals. Her classes are THE gold standard…

1
Tara Boyce-Hofmann of AFS-USA 26:25

2M ago26:25

26:25

Travel inspires us to imagine and the American Field Service is a special catalyst. President Tara Boyce-Hofmann shares with No Show the spark that AFS-USA unleashes through the unlimited power of young minds to dream. To become global citizens. To question the ethics of borders and practice diplomatic dialog. https://www.afsusa.org/ https://www.in…

1
How Government Travel Works 21:07

3M ago21:07

21:07

This time of year is known as RFP season, the glorious time when corporate America sends their travel planners to conferences like GBTA (Global Business Travel Association) to negotiate prices and with hotels for next year. A time of wonder and mystery! If it were a company, the federal government would be the largest travel buyer of hotel stays in…

1
Isaac Collazo from STR 21:36

3M ago21:36

21:36

Isaac Collazo is VP of Analytics at STR, Smith Travel Research, THE global leader in hospitality data benchmarking, analytics and marketplace insights. What does that mean? It means when it comes to hotel numbers, nobody understands them like Isaac, but what he really understands, Moneyball style, is the story behind the data. We get into STR repor…

1
Brian Sumers of The Airline Observer 27:21

4M ago27:21

27:21

The airline industry. Brian Sumers lives it, he breathes, he speaks truth about it unlike anybody else. He is the founder and editor of The Airline Observer, a newsletter covering the global airline business. He's also co-host of The Air Show in which he discusses the business of the sky. Brian talks with Jeff and Matt about shenanigans at Southwes…

1
David Eisen of Hotels Magazine 27:34

5M ago27:34

27:34

Every day David Eisen translates the avalanche of data and news about the hotel industry into something everyone, not just people in the business, but everyone, can understand. He joins Jeff and Matt to talk about the rise of partnerships among hotel management companies, the ever-multiplying number of hotel brands, and the impact of flashy stunts …

1
USALI 101: How The Accounting Standard Guides The Hotel Business 27:08

5M ago27:08

27:08

CoralTree Hospitality's Arlene Ramirez and HotStats' Tanya Venegas help us untangle and understand the Uniform System of Accounts for the Lodging Industry (USALI), an essential tool that guides financial management and reporting across hotels. How it started, why hotels use it, and how it's staying up-to-date. https://usali.hftp.org/ https://www.hf…

1
The Oracle: Cindy Estis Green 26:59

6M ago26:59

26:59

The CEO and co-founder of Kalibri Labs on the (many) existential threats to the hospitality industry, Uber and Facebook as players in the travel business, the challenges and opportunities around loyalty programs, and the hotel revenue buzzword that needs to go away. 00:50 Existential Threats to the Hotel Industry 04:40 When Will Amazon Return To Tr…

1
Soap and Sustainability: Shawn Seipler of Clean the World 26:37

6M ago26:37

26:37

Have you ever pondered the fate of your hotel soap after check-out? Shawn Seipler did, big time, and it launched him on an extraordinary mission to improve global hygiene. The Clean the World founder joins us to talk about how its Global Hospitality Program works with over 8,000 participants to upcycle soap and tackle some of the deadliest problems…

1
Mid-Century Modern Tourism with Jickie Torres 25:17

6M ago25:17

25:17

Atomic Ranch Editor Jickie Torres joins us to talk Palm Springs, modernism, and the 75th anniversary of the Hollin Hills House and Garden Tour, now the largest mid-century modern home event on the East Coast. Touring architecture has been around as long as the Coliseum, but we're in a new era of architecture as tourism, with an economic impact we'r…

1
The Future of Sustainable Aviation Fuel with Meg Whitty 24:11

7M ago24:11

24:11

What exactly is Sustainable Aviation Fuel? What needs to happen for us to start using it? And what's the government's role in propelling a new era of sky travel? Our guest Meg Whitty is Vice President of Corporate Relations and Marketing at LanzaJet, a company whose aim is to decarbonize the aviation industry. She joins us in this episode to talk a…

1
Sustainable Travel with Madeline List 25:41

7M ago25:41

25:41

How big of a factor is sustainability when U.S. travelers choose where to go? Who do they think should be responsible for addressing cultural and economic sustainability challenges? How much does a crowded versus uncrowded destination matter when tourists make decisions on where to go? We will definitely, absolutely find out with Madeline List, a S…

1
Hospitable Healthcare with Stowe Shoemaker 25:48

8M ago25:48

25:48

Ever wonder how the experience at a hotel might transform your next hospital visit? Stowe Shoemaker is a legend in hospitality academia, and we discuss his new book Hospitable Healthcare: Just What the Patient Ordered!, co-written with Peter Yesawich. Hospitals are taking a closer look at how hotels approach care, service, and satisfaction, and a c…

1
Mike McCormick of Travel Again Advisory 25:39

8M ago25:39

25:39

The industry veteran and co-founder of Travel Again Advisory dives in to biggest question facing the travel industry. And can we please come up with an alternative to the term "revenge travel?" And what's going on with American Airlines, and the state of loyalty programs in general? https://www.travelagainadvisory.com…

1
Wait, Were Hilton And Marriott Really At War? 25:48

9M ago25:48

25:48

Today Hilton is comprised of 17 brands, with more than 5,900 properties in 114 countries around the world. Marriott International controls over 7,000 properties in 131 countries, including the Ritz-Carlton and St. Regis luxury brands. But...were they really competing with each other over the last century, or competing with the world? In this episod…

1
The Impact of National Parks with Lise Aangeenbrug 24:53

9M ago24:53

24:53

Lise is Chief Program Officer of the National Park Foundation, leading program and partnerships teams responsible for delivering more than $89 million in grants and other support to national parks. We talk about the NPS' overall economic impact on communities and regions, keeping a healthy symbiosis between public and private interests, combatting …

1
Breffni Noone on Resort Fees, Surge Pricing, and College Football's Impact on Hotels 26:33

10M ago26:33

26:33

The award-winning associate professor from Penn State's School of Hospitality Management talks about the possible (?) demise of those dreaded resort fees, how local economies depend on NCAA football weekends, and gives us the state of the union for the hotel industry heading into 2024. https://hhd.psu.edu/contact/breffni-noone https://www.investope…

1
The Globetrotting David Goldberg 25:50

1y ago25:50

25:50

The chance to speak with someone who has visited 191 countries was just too good, which is why academic, entrepreneur, advisor to world leaders, and world traveler David Goldberg joins us. What are tips for traveling in a fraught world? What's the hairiest travel situation he's been in? What's an underrated country you should visit? Did he know fro…

1
You Don't Know NDC (But AmTrav CEO Jeff Klee Does) 26:23

1y ago26:23

26:23

Amtrav CEO Jeff Klee sheds light on New Distribution Capability (NDC), a transformative schema that's changing the way we travel. NDC is reshaping the landscape of airfares, third-party technology, and personalization in unexpected ways. We also talk about Southwest's unique (and longstanding) stance on third-party sales, and how NDC elevates the i…

1
Temp Check: The State of Hotels Going Into Q4 22:30

1y ago22:30

22:30

Are major hotel brands taking over the world? Does office attendance directly correlate to hotel occupancy? What's the worst day for occupancy at hotels? And how do you handle travel to places that have recently experienced a disaster? https://www.highatlasfoundation.org/By Jeff Borman and Matt Brown

1
The State Of The Great American Road Trip 24:10

1y ago24:10

24:10

Summer may be winding down, but the road to adventure lives forever in our hearts. Or does it? People still take road trips, but where they go and why has changed drastically over the last 30 years, and the coming wave of EVs is going to alter our idea of a road trip even more. So, do gas prices matter at all? Do sky-high airfares impact our willin…

1
The Mechanics of Airline Upgrades and Maximizing Loyalty Credit Cards 24:49

1y ago24:49

24:49

How exactly to airline loyalty programs work, and is there any way to game the system? Credit cards play a huge factor, but do any of them give you the edge? We use American Airlines as our case study example of how plane perks and credit cards are so intertwined. The more you know: https://cwsi.net/aa.htm https://viewfromthewing.com/trumps-team-di…

1
Hotel Insights and Predictions with Jan Freitag 20:21

1+ y ago20:21

20:21

Hotel data people: prepare for enlightenment as we sit down with Jan Freitag, CoStar's National Director of Hospitality Analytics. How does 2024 look? Why is occupancy still still trailing 4% below pre-pandemic levels? What data sources does he use? What's his new podcast about? Is he actually a wizard who can predict the future? YES. News you can …

1
The Neon Museum's Aaron Berger 27:55

1+ y ago27:55

27:55

Aaron is the Executive Director of must-see destination The Neon Museum Las Vegas, a space dedicated to collecting, preserving, studying and exhibiting iconic Las Vegas signs. We talk about pushing the boundaries of a traditional museum experience, preserving history in a town that embraces demolition, and the mysterious red button in Siegfried and…

1
Playing The Hotel Name Game 22:24

1+ y ago22:24

22:24

Wait, the Intercontinental is related to Pan Am? Holiday Inn really came from a movie? Motel 6 was (briefly) $6 a night? Doubletree was just because the land surveyed had two trees on it? Jeff and Matt explore the naming origins of hotels big and small. The more you know: https://www.panam.org/about/606-across-the-pacific-film https://www.cnn.com/t…

1
Summer Travel Questions 27:48

1+ y ago27:48

27:48

Does Taylor Swift really affect hotel prices? Which airport has the longest security wait times? Are international travelers favoring the east coast more than the west coast? Should you buy trip insurance? Is there really a hotel designed specifically for pilots and flight crews? Are plane tickets radically more expensive this year? Let's find out.…

1
Dave Roberts 29:26

1+ y ago29:26

29:26

Dave is an award-winning professor, author, and hospitality legend, and he's the recipient of the 2023 Revenue Optimization Educator of the Year award from The Hospitality Sales & Marketing Association International (HSMAI). We talk about what NOT to do in a downturn, whether promotions actually work, the reality around loyalty programs, and advice…

1
Dan Katona Is Almost Famous 23:35

1+ y ago23:35

23:35

Dan is Director of Operations for the Andaz West Hollywood, perhaps the most storied rock and roll hotel in history. We talk about the debaucherous past of what was formerly known as the "Riot Hyatt" on the Sunset Strip, the growing focus on wellness in hospitality, what to do when celebrities walk through the lobby, and mysterious campsites of the…

1
The Unstoppable Susan Barry 37:41

1+ y ago37:41

37:41

This week's No Show is with the one and only Susan Barry, Hive Marketing Queen Bee and host of the superb hospitality pod Top Floor. Together we live, we laugh, we grow ... and we learn. About what? How there's oversupply and "underdemolishment" in certain markets, secret cash stashes in hotel rooms, marauding parrots. The usual. https://www.topflo…

1
Talking ChatGPT with Will Curran (Part 2) 25:14

1+ y ago25:14

25:14

Endless Events founder Will Curran tells us about the next "Jarvis" leap forward for virtual assistants, how that's going to help travelers, and how events are going to have to evolve over the next 5 years if they want to stay relevant. Also, will humans still sit at the concierge desk? And what's the most underrated city to hold an event? Endless …

1
Talking ChatGPT with Will Curran (Part 1) 33:14

1+ y ago33:14

33:14

Endless Events founder Will Curran has been thinking a lot about how technology will change how and why we get together. The robots are coming, for sure, and they will reshape the process of event planning, the way we network with people, the vacation choices we make, the process of booking trips, and ... well ... pretty much everything else. Endle…

1
Cannabis Tourism with Brooke Gerstein-Salerno 31:37

1+ y ago31:37

31:37

Canna-tourism generated $17B+ last year, and a wave of state legalization means that number will only get higher. Brooke is the owner of Green Bonnet Pharms in Oklahoma, a complete vertically integrated cannabis business from seed to smoke, and she takes us through the challenges and opportunities in a travel sector primed for growth (and green). h…

1
The Death And Afterlife Of The Hotel Minibar 22:06

1+ y ago22:06

22:06

Once the ultimate hotel perk, the minibar was the symbol of a boozier, jet settier time - the ultimate ridiculous convenience for a ridiculous price. Today, minibars have become empty refrigerators. What happened? And are they truly dead? Could they be resurrected in an era of food delivery and streamlined costs?…

1
Getting Breakfast with Ned Barker 26:46

1+ y ago26:46

26:46

Ned is a hotel industry veteran and principal of Grill Ventures International, and he talks with us about the past, present, and future of breakfast buffets. Also, what's wrong with coffee stations? And is the "grab and go" the future of hotel food? Ned also makes special mention of the Express Start project's initiator and "owner," Jenifer Zeigler…

1
Travel Pet Peeves and Best Small Suitcases 25:29

1+ y ago25:29

25:29

Why do you only get one luggage rack in your hotel room? Why can't pools stay open longer? What's the best compact suitcase for overhead compartments? What outdoor brands should partner up with hotels? Burning questions, spicy answers! Plus one of our predictions about hotel partnerships actually came true.…

1
Elite Travel Hacks With Samir Bhatnagar 36:50

1+ y ago36:50

36:50

Ok, no more messing around. Travel expert Samir Bhatnagar tells us about getting compensated for delayed European flights, skipping ATM fees around the world, the best airline pajamas, the future of airport lounges, taxi tips when abroad, and the most useful travel apps. Stuff we mentioned: https://www.aerolopa.com https://www.rome2rio.com https://…

1
27 Pretty Solid Travel Hacks 23:14

2y ago23:14

23:14

We got going on hacks and could not stop. TSA lines, travel pants, airport lounges, bandanas, detergent pods ... there are so many ways to make your trip easier, cheaper, and much more pleasant. Stuff we mentioned: https://sudshare.com https://www.hydroflask.com/32-oz-wide-mouth https://www.mollyjogger.com/products/ccc-legacy-bandana https://seatos…

1
The Ascent of Boutique Hotels 23:54

2y ago23:54

23:54

Boutique and lifestyle hotels are everywhere now. Why? And how do you define "boutique," exactly? And are we headed towards a world where every hotel is a lifestyle brand? What are lifestyle hotel brands you should check out? We'll answer these questions! Links: https://www.graduatehotels.com/ https://www.piaule.com/ https://www.21cmuseumhotels.com…

1
Best of 2022 20:23

2y ago20:23

20:23

What's our favorite travel statistic of the year? Our favorite travel tool? The most gratifying travel news? The most interesting corporate acquisition? The dumbest buzzword? Season 2 kicks off with a snappy roundup of the year that was.By Jeff Borman and Matt Brown

1
Why Hopper is unrivaled in its growth 25:50

2y ago25:50

25:50

Hopper's Nima Vaez and Tucker Holland drop in to tell us what's happening with "the world's fastest-growing mobile-first travel marketplace." Splashy new partnerships, machine learning, and fintech solutions are part of it, but what's the secret sauce?By Jeff Borman and Matt Brown

1
How The "User Experience" Is Changing In Las Vegas 23:54

2y ago23:54

23:54

Vegas literally defines itself as an experience, but is it selling something people want? As implosion comes for the casino icons of the 80s and 90s, our collective sense of what makes a satisfying user experience is changing. Is Vegas capturing the right “UX” of the moment, or just going through the motions? Is the architectural and experiential d…

1
How Do Airports Make Money? 24:47

2y ago24:47

24:47

Part 2 of our interview with Matt Cornelius, EVP at Airports Council International - North America gets into the real nitty-gritty: how exactly do airports make money? How do dominant carriers affect the cities they're based in? And, most important, what's the best way to board an airplane?By Jeff Borman and Matt Brown

1
All Work And No Play: Hotels In Hollywood 22:07

2+ y ago22:07

22:07

What do movies and TV shows get universally wrong about hotels? What do they (occasionally) get right? What movie hotel would we want to visit? Wait, Stanley Kubrick never filmed a movie outside of the UK? Links: The design team that worked on interiors at the Park Hyatt Tokyo: https://superpotato.jp/en/ The inspiration for The Shining's Overlook H…

1
Who's In Charge of Airports? 24:48

2+ y ago24:48

24:48

Executive Vice President at Airports Council International-North America Matt Cornelius tells us where the buck stops at airports, and explains how they really run. Also, what's the best-run airport in America?By Jeff Borman and Matt Brown

1
Where Would We Build A Hotel? 25:27

2+ y ago25:27

25:27

We just inherited a boatload of cash with one deeply eccentric stipulation: we have to build a hotel with it. But where? And why? And in which places does Jeff tell Matt we definitely CANNOT build one? And wait, somebody's building a hotel in Antarctica?By Jeff Borman and Matt Brown

1
Interview: Greenview CEO Eric Ricuarte 19:05

2+ y ago19:05

19:05

Jeff talks with Eric about Greenview's role as the world’s leading provider of sustainability programs and data management for the hospitality and tourism sector. What's the current narrative around sustainability in tourism, and where can you make a difference as a hotel owner and a responsible traveler?…

1
Why don't Google and Amazon take over online travel? 22:49

2+ y ago22:49

22:49

They're big and they buy things. Why aren't the tech giants taking over online travel? Or maybe ... they already have!? We also talk about the illusion of choice when it comes to booking online. Major players like Expedia gobbled up other travel sites, so when you're shopping around, often you're just browsing different floors of the same departmen…

1
Rise of the OTAs 28:36

2+ y ago28:36

28:36

Online Travel Agencies - a euphemistic way to describe the robots that (maybe) help us find deals on hotels, plane tickets, and a growing number of other travel-related services. How did the Expedias of the world get so dominant? What do hotels actually think of them? How does everybody (except you) make money off them?…

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Jeff Borman And Matt Brown Podcasts

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