Humans of Email is a podcast about the people, ideas, and accidents that drive email marketing forward. Featuring co-hosts Jen Capstraw and Natalie Jackson, this commute friendly podcast introduces email’s favorite geeks, showcasing their expertise, humanizing their mistakes, and sharing their inspiration.
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Each week Stephanie & Matt chat with operators and experts in retention and community in order to leverage Conversational Commerce for happier customers, more repeat purchasers, and a more sustainable business. Season 1 is proudly sponsored by Postscript.io, a leading SMS platform for growing Shopify stores. 30 Day Free Trial Link for Postscript: https://postscript.grsm.io/conversationalcommerce
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What are Jen and Natalie up to between seasons? Well, Jen is trying to make Email TikTok A THING... and they're both preparing to launch Season 2 of Humans of Email! Interested in sponsoring our show? Shoot us an email at howdy@humansofemail.com. Have feedback for us that can make Season 2 even better? Talk to us! Send us an audio message at anchor…
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One More Accidents Episode with Nout Boctor-Smith, Matthew Smith & Guilda Hilaire
36:06
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IT'S HERE! Our final Mistakes episode of Season One, featuring Nout Boctor-Smith, Matthew Smith, and Guilda Hilaire. Listen in as they share their stories about typos gone wild, making mistakes from leadership positions, and the worst thing that can ever happen to your email program. Big thanks to our Silver Sponsor, Email on Acid, the testing and …
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Guilda Hilaire on Community and Black Voices in Email
1:45:59
1:45:59
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For our final interview of season one, we're bringing in a member of the email community who's so famous, she only needs one name. It's Guilda Hilaire! Guilda is the Director of Product Marketing at Salesforce, and a champion of community and education in the email space. Join us for the final interview of season one and hear how Guilda created the…
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SNIPPET: Megan Boshuyzen on Determination, the Constraints of Email & Lifting Heavy Things
35:35
35:35
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Megan Boshuyzen has a job many email geeks dream of. As the Senior Email Developer at Pathwire, including the Email on Acid brand, she gets to create some of the coolest emails in the biz! In this bonus episode of Humans of Email, Megan talks about how she broke into public speaking, the impact of her learning disability on her career, her part in …
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SNIPPET: Would You Rather? With Chris Vasquez
23:57
23:57
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Are YOU subscribed to the "Would You Rather" newsletter? This bonus episode with Chris Vasquez, Chief Product Officer of AWeber, was SO. MUCH. FUN. It's a delightful reminder of what makes email life—and email people—so great. BTW, if you are interested in AMP for Email, Chris says you're welcome to send all of your burning questions to the team at…
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Matthew Smith on Vulnerability and Being Really Good
1:25:56
1:25:56
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Founder, kind person, email geek: Matthew Smith is all of these things, in addition to his noteworthy roles with Really Good Emails and the UNSPAM conferences. In Episode 10 of Humans of Email, we're getting authentic and personal with Matthew to learn more about his least favorite French words, what he hopes people remember him for, and what it's …
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Next week, we're getting authentic and personal with Matthew to learn more about his least favorite French words, what he hopes people remember him for, and what it's like to build Really Good Emails. --- Send in a voice message: https://podcasters.spotify.com/pod/show/humansofemail/message
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Nout Boctor-Smith on Dyson Doks & The Truth About Cold Email Lists
1:17:38
1:17:38
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In Episode 9 of Humans of Email, we're diving into the world of B2B email with Nout Boctor-Smith, who oversees lifecycle marketing at LaunchDarkly and serves as a community manager for Email Geeks. We're talking with Nout about how B2B email requires a special set of skills (and patience), how the B2B Badgers group came into being, and why she has …
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In Episode 9 of Humans of Email, we're diving into the world of B2B email with Nout Boctor-Smith, who oversees lifecycle marketing at LaunchDarkly and serves as a community manager for Email Geeks. --- Send in a voice message: https://podcasters.spotify.com/pod/show/humansofemail/message
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SNIPPET: Generation Z on Email Marketing with Sophie Corizzo
38:00
38:00
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We're taking a break this week, so here's our newest Snippet! In this bonus episode, Jen and Natalie interview Sophie Corizzo, Humans of Email producer—who's also our resident esports and squishmallow aficionado. We talk about Generation Z's perspective on email marketing, how the fold is *totally* real, and how brands should be more authentic in t…
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Another Accidents Episode with Kristin Bond, Jessica Best & Dave Stys
32:33
32:33
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Sometimes, email accidents are a group effort. In Episode 8 of Humans of Email, we're once again talking about our biggest blunders. Tune in for a conversation with AWeber's Dave Stys, Barkley's Jessica Best, and Candid's Kristin Bond to hear their most cringe-worthy email mistakes and group effort fails. Big thanks to our Silver Sponsor, Email on …
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In Episode 8 of Humans of Email, we'll hear from Kristin Bond, Jessica Best, and Dave Stys about their biggest mistakes in email. --- Send in a voice message: https://podcasters.spotify.com/pod/show/humansofemail/message
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Jessica Best on Public Speaking, Philanthropy & the Foodie Life
1:17:08
1:17:08
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How do you launch a successful speaking career in the email industry? On Episode 7 of Humans of Email, we're talking with Jessica Best, VP of Data-Driven Marketing at Barkley and international keynote to find out. Join us for a conversation on how she worked her way from small, local speaking gigs to stages across the world, including SXSW and Cont…
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In next Monday's episode, we're talking with Jessica Best, VP of Data-Driven Marketing at Barkley and an internationally known speaker. --- Send in a voice message: https://podcasters.spotify.com/pod/show/humansofemail/message
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Dave Stys on Space, Sports & the Future of Email
1:05:53
1:05:53
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On Episode 6 of Humans of Email, we're bringing in Dave Stys, Senior Technical Product Manager at AWeber, for a conversation that's out of this world! From his career start in astronomy to his work on bringing more AMP to the world of email, Dave talks about his unlikely path to becoming an email geek, his life at home, and whether or not Pluto is …
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On Episode 6 of Humans of Email, we'll be pondering the big questions: Will AMP for Email get widespread adoption? What's it like to be a stay-at-home dad? Should Pluto be recognized as a planet? Join us next time as we chat with Dave Stys, Senior Technical Product Manager at AWeber. --- Send in a voice message: https://podcasters.spotify.com/pod/s…
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Kristin Bond on Leaning Out & Email Inclusivity
1:07:39
1:07:39
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Happy Women's History Month! In Episode 5 of Season 1, we're celebrating the role of women in email by bringing in a literal Woman of Email, Kristin Bond. Kristin brings more than 14 years of email experience to this week's conversation, where we're talking about everything from the founding of Women of Email, what it means to "lean out," and how s…
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It's Women's History Month, and Episode 5 of Humans of Email drops this Monday, featuring Women of Email co-founder Kristin Bond. Kristin weighs in on her career evolution, the founding of WoE, and "leaning out." --- Send in a voice message: https://podcasters.spotify.com/pod/show/humansofemail/message…
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The Accidents Episode with Mark Robbins, Stephanie Griffith & Alice Li
28:06
28:06
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Our mistakes are what make us most human! And that's why we're dedicating three episodes this season to campaign and career mishaps. Tune in for the most memorable mistakes recounted by Mark Robbins, Stephanie Griffith & Alice Li. BTW, that incredible Splat the Fly interactive email by Mark Robbins can be found right here: https://codepen.io/M_J_Ro…
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Pushing send can be scary! And every email marketer worth their salt has at least one tragic story to tell. But our mistakes are what make us most human! So in Episode 4 of Humans of Email, we'll hear from Mark Robbins, Stephanie Griffith and Alice Li on their biggest career blunders. --- Send in a voice message: https://podcasters.spotify.com/pod/…
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In our tenth episode, Jen Capstraw, Co-founder & President of Women of Email joins Stephanie and Matt and shares about her 20+ years of experience in email marketing, risky email marketing tactics we need to ditch, curiosity and specificity in your email subject line and why your customers need your transparency as a brand. Season 1 is proudly spon…
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Alice Li on Email History & Asian Hate
1:08:50
1:08:50
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On Episode 3, we're talking with Alice Li, Staff Engineer at Squarespace, co-creator of the first-ever interactive email, and a powerful voice for allyship in the email space. Alice shares her Chinese-American family's incredible immigration story, her perspectives on the many challenges Asian Americans face, plus her personal connections to Rick a…
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Episode 3 of Humans of Email drops on Monday with Alice Li, Staff Engineer at Squarespace. We discuss her work developing the first-ever interactive email, and her experience advocating for allyship in the email space. --- Send in a voice message: https://podcasters.spotify.com/pod/show/humansofemail/message…
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In our ninth episode, Ben Parr, Co-founder & President of Octane AI joins Stephanie and Matt and shares on using zero-party data to improve customer experience, why you should use conversational pop-ups to increase email conversion rate, and why you should do it now. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Sh…
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Stephanie Griffith on Community, the Magic of SMS & Cats
1:13:12
1:13:12
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In episode two of Humans of Email, we're bringing in podcaster, SMS strategist, and self-proclaimed cat lady Stephanie Griffith. Season 1 Episode 2's conversation with Stephanie is all about adventures: Icelandic travel tips, good and bad experiences along the buyer journey, cats named after Hobbits, and how digital community helped Stephanie take …
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Episode 2 of Humans of Email drops on Monday with Stephanie Griffith, Chief Evangelist for Drip, founder of emailpreview.io, host of the Conversational Commerce podcast and... "bad email marketer." --- Send in a voice message: https://podcasters.spotify.com/pod/show/humansofemail/message
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In our eighth episode, Monica Grohne, Founder of Marea Wellness joins Stephanie and Matt and shares on using product education to improve customer experience, bootstrapping your brand and using customer conversations as a marketing tool. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for y…
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SNIPPET: Natalie Jackson & The Mothman: A Love Story
4:33
4:33
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Humans of Email isn’t just about email… it’s about humans! And every now and then it’s about… non-humans.While preparing for Season 1 of the Humans of Email podcast, co-hosts Jen Capstraw and Natalie Jackson interviewed each other—and the conversation took some surprising turns!We’re calling our bonus episodes “Snippets,” and in our inaugural Snipp…
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Mark Robbins on Interactive Email & Neurodiversity
57:55
57:55
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In the premier episode of Humans of Email, it's Valentine's Day! And Jen and Natalie are launching the Humans of Email podcast as their love letter to the email marketing industry. Season 1 Episode 1 features an interview with interactive email expert Mark Robbins. A Software Engineer at Salesforce and a member of the AMP for Email Working Group, M…
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In our seventh episode, Kristen LaFrance, Director of Community @ Repeat joins Stephanie and Matt and shares why community is not just a BUZZ word, the real work in growing a repeat customer base and how to build a brand that's bigger than your product. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. …
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In our sixth episode, Tiffin, CEO of Aisle, joins Stephanie and Matt and shares about the first-gen-z cashback platform, making grocery shopping cool again, how he keeps his customers happy and engaged and what to do when your brand goes viral. Want to try aisle's new snack box? Use code: CONVOCOMMERCE and your first box is on us. Sign up: https://…
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In our fifth episode, Val Geisler, Customer Advocacy Lead @ Klaviyo, joins Stephanie and Matt and shares what customer advocacy means in e-commerce, why vibe matters -not the numbers and how to scale from one-on-one conversations. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Pos…
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In our fourth episode, Alex Beller, Co-founder of Postscript, joins Stephanie and Matt and shares the secrets behind Postscript's growth, why SMS Marketing is the future and effective customer service. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Postscript 30 Day Free Trial. As…
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Humans of Email is a podcast about the people, ideas, and accidents that drive email marketing forward. Featuring co-hosts Jen Capstraw and Natalie Jackson, this commute friendly podcast introduces email’s favorite geeks, showcasing their expertise, humanizing their mistakes, and sharing their inspiration. Season One is coming soon–subscribe now fo…
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In our third episode, Joanne Coffey, Head of Retention at Aisling Organics, joins Stephanie and Matt and shares first hand insights on customer service, making experiences that matter, and how to leverage SMS and TikTok. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Postscript 30…
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In our second episode, Eli Weiss, Director of CX + Retention @ OLIPOP, joins Stephanie and Matt and shares mild & spicy takes on customer experience as a PROFIT center, not a cost center, personalized doesn't mean its personal, and playing the long game as a brand. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shop…
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In our very first episode, Mandi Moshay, Director of Retention at Common Thread Collective, joins Stephanie and Matt and schools us on how to really think through email, SMS, and how it all ties together with paid ads for a full funnel approach to serving your customers. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growin…
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