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Welcome to "Looking Forward," where we tackle today’s biggest business challenges with a mix of people-first insights and cutting-edge tech solutions. Join Jen, who’s all about putting people at the heart of every decision, and Alejandro, our resident tech enthusiast, as they break down complex problems into practical solutions. Each episode, we dive into a hurdle businesses are facing today, explore tech-driven approaches to solving it, and weigh the pros and cons from both sides. Whether y ...
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AI Adoption: Consumers, Integrators & Creators | with Doug Smith
22:52
22:52
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22:52
In this episode of Looking Forward, Doug, Principal D&A Consultant at Ampersand Consulting, breaks down the three types of AI adoption—Consumers, Integrators, and Creators—and shares how organizations can determine where they fit along the AI spectrum. Alongside Jen and Alejandro, they explore real-world examples of AI integration, the evolution of…
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Return On AI: Operational Efficiency, Revenue Growth, and Cost Savings
23:00
23:00
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23:00
Join Jen, Director of Operations at Ampersand Consulting, and Alejandro, CEO, as they dive into the critical question facing today’s leaders: How can you truly measure the ROI of your AI investments? This episode of Looking Forward unpacks the tangible and strategic returns of AI across three focal areas—operational efficiency, revenue growth, and …
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From Surviving to Thriving: Essential Strategies for Economic Resilience
24:41
24:41
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24:41
Can your business thrive during an economic downturn? Learn the secrets of success from industry giants as we uncover the strategies that helped Apple and Amazon not only survive but flourish through past crises. Join us on "Looking Forward" with hosts Jen and Alejandro as we dissect the critical importance of continuing to invest in innovation and…
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Revolutionizing Customer Satisfaction with AI: The Future of Business Engagement
9:26
9:26
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9:26
What if the key to skyrocketing your business's customer satisfaction lies in cutting-edge technology? Join us as we unpack transformative solutions to the pressing issue of declining customer satisfaction in today's digital era. I'm Jen, Director of Operations at Ampersand Consulting, alongside Alejandro, our CEO. Together, we'll reveal how AI cha…
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Unlocking the Hybrid Work Puzzle: Strategies for Efficiency and Team Cohesion
22:15
22:15
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22:15
Unlock the secrets to a more productive and satisfying work environment as Jen and Alejandro from Ampersand Consulting dissect the ins and outs of hybrid work frameworks on this episode of "Looking Forward." Get ready to explore the hub-and-spoke model, where centralizing resources at main hubs can streamline efficiency and management but also pres…
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