Best John DiJulius Podcasts (2024)

1
The Employee Experience Revolution Featuring John DiJulius 31:09

18d ago31:09

31:09

A Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience Shep Hyken interviews John DiJulius III, Founder and Chief Revolution Officer of The DiJulius Group and bestselling author. He talks about the role of leadership and company culture in shaping a positive work environment. This episode of Amazing Business…

1
Retain Your Employees and Build a World-Class Culture - John DiJulius 56:57

22d ago56:57

56:57

In this week’s episode of the SIMPLE brand podcast, I talk with John DiJulius. John is the founder and Chief Revolution Officer of The DiJulius Group, a customer experience consulting firm that helps clients build customer care strategies that lead to happy customers, employees, and shareholders. John has spent decades becoming the authority on bui…

1
Growing Brand Culture From The Ground Up with Steve Robinson 49:02

1d ago49:02

49:02

Can entrepreneurs and business owners hire for cultural fit instead of trying to train new employees on your culture? Put another way, could your company take an approach to HR that could be summarized as: “We don’t train culture; we hire it”? In this episode, Bill talks with Steve Robinson, who worked for three decades for a company that firmly be…

1
Well Said Priorities 4:37

1d ago4:37

4:37

Unlock the secrets to setting powerful priorities that drive action and ensure success! In this video, Bill breaks down how to create specific, measurable, and actionable quarterly priorities that align with your annual goals. Learn to avoid vague objectives and discover the right way to formulate priorities with clear metrics, verbs, and ownership…

1
Customer Focused Leadership Featuring Blake Morgan 25:56

2d ago25:56

25:56

How to Get into the Customer Experience Mindset Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The Modern Customer Podcast. She talks about her latest book, The 8 Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer, and how to create a culture that prio…

1
The Pursuit of Excellence with Ryan Hawk 44:39

10d ago44:39

44:39

As entrepreneurs and CEOs, how can we continuously develop our leadership skills? This episode features Ryan Hawk, an author, advisor, keynote speaker who is on a mission to make people like you become smarter leaders. He’s also the host of the Learning Leader Show, a podcast about helping leaders become more effective. Key topics that Bill and Rya…

1
How to Create a Ridiculously Easy Customer Experience - David Arvin 38:05

8d ago38:05

38:05

In this week’s episode of the SIMPLE brand podcast, I talk with David Avrin. David is one of the most popular Customer Experience speakers and consultants in the world. In fact, over the past 25 years, David has shared his lessons on competitive advantage with leaders and teams from thousands of organizations in 26 countries around the world! And D…

1
162: ACHIEVING CUSTOMER AMAZEMENT Study 45:14

8d ago45:14

45:14

Can frontline employees truly revolutionize customer service? On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback. John DiJulius, Chief Revolution Officer, emphasizes the p…

1
Priorities come from the Future! Not from issues of the present/past. 2:25

9d ago2:25

2:25

Bill explores the essential elements that drive successful execution: priorities, metrics, dashboards, and meeting rhythm. Emphasizing the importance of setting priorities based on future goals rather than current problems, one should envision long-term success and break it down into actionable steps. By focusing on where they want to be, organizat…

1
Nordstrom's Customer Service Evolution Featuring Robert Spector 26:20

9d ago26:20

26:20

Embracing Changing Customer Needs Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his latest book, The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service and how any company can stay in business during the most challenging times. This …

1
Episode 178 - The Outtakes Episode 25:04

10d ago25:04

25:04

Send us a Text Message. After 7 years, Sarah and T are publishing what you have never heard before. Our goofs, gaffes and general flub ups. This shows you a behind the scenes look at what it takes to put together a flawless episode. Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Spe…

1
Health And Wellness In High-Stress Settings with Zahra Karsan 47:55

17d ago47:55

47:55

How can entrepreneurs prioritize self-care and happiness, all without jeopardizing growing their businesses? In this episode, Bill Gallagher and his guest have a wide-ranging conversation about imposter syndrome, improving workplace culture, reframing negative self-talk, and more. Today’s guest is Zahra Karsan, a neuroscientist, entrepreneur, autho…

1
161: Improve CX in Contact Centers with Technology 42:41

15d ago42:41

42:41

Can AI revolutionize customer service? In this episode of The Customer Service Revolution, John sits down with Joel Sylvester, partner and Chief Client Officer at Five Star Call Centers, to explore how AI and machine learning are transforming the customer care landscape. Joel reveals how integrating advanced technologies can enhance customer intera…

1
Great Execution comes down to JUST 3 THINGS 3:51

16d ago3:51

3:51

Today Bill explores the essentials of great execution and why it’s the key to scaling your business. We're talking about the three big factors that make all the difference: setting priorities, keeping metrics visible, and establishing a solid meeting rhythm. Whether you're struggling with low profitability or team inefficiencies, these insights wil…

1
Transforming Your Company Culture with Pam Nemec 50:43

25d ago50:43

50:43

What are some tangible ways entrepreneurs, CEOs, and business owners can shape their company culture and brand identity in ways that foster customer loyalty? In this episode, Bill Gallagher and Pam Nemec have a wide-ranging conversation about values, respectful communication in leadership, and successful brands. Pam Nemec is a leader in brand cultu…

1
160: Creating a Recruitment Experience 59:42

24d ago59:42

59:42

Can the way you treat job candidates transform your organization's success? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray unpack The Employee Experience Revolution, emphasizing how a remarkable recruitment experience can set your company apart. Discover why it's imperative to treat candidates as valued customers …

1
Adding Value Beyond the Purchase Featuring Mikhail Naumov 23:53

25d ago23:53

23:53

How to Proactively Anticipate Customer Needs Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can enhance their customers' experiences by proactively addressing their secondary and tertiary needs, going beyond just selling their core products or services. This episode of Amazing Business Radio with Sh…

1
Episode 177 - Listeners' Favorite Episodes Revealed! 34:47

25d ago34:47

34:47

Send us a Text Message. In this edition of the Vacation Rental Manager's podcast Sarah and T turn the microphone over to the audience to reveal the favorite episodes of all time. Whether you are a new listener, or have been with the dynamic duo since day one this edition of the podcast will take you back to the best this podcast has to offer. Find …

1
Embracing Wisdom In A Digital Age with Chip Conley 51:51

1M ago51:51

51:51

How can entrepreneurs and business owners avoid getting bogged down in the doom and gloom of midlife? How can they reframe this phase of life as an opportunity for wisdom and growth? In this episode, Bill and his guest explore coping with uncertainty, consciously curating your life, and the need for modern elders to be curious and wise. Today’s gue…

1
159: Build Your Desired Future and Live a Life Full of Purpose 38:04

1M ago38:04

38:04

Have you ever wondered how feedback from shuttle bus drivers can revolutionize customer service? On this episode of The Customer Service Revolution, John chats with Jason Yarusi, private fund manager and founder of the Live 100 program, as he shares his unconventional path from the hustle of bars and restaurants to creating a unique approach to per…

1
The Power of Human-Applied AI Featuring Verizon CXO Brian Higgins 23:12

1M ago23:12

23:12

Transforming Customer Experiences One Interaction at a Time Shep Hyken interviews Brian Higgins, Chief Customer Experience Officer of Verizon Consumer Group. He talks about how every interaction can shape brand perception and how to use AI to enhance customer and employee experience. This episode of Amazing Business Radio with Shep Hyken answers th…

1
How To Reinvent Your Workplace with John Broer & Sara Best 49:35

1M ago49:35

49:35

How can leaders adapt their workplaces to emphasize people development and talent optimization. Also, how can they use science-backed approaches to creating a fulfilling work environment? In this episode, Bill talks with the founders of Real Good Ventures and the hosts of the Bosshole Chronicles Podcast. John Broer and Sara Best are People Optimiza…

1
How to Find and Retain Your Most Valuable Customers - Ali Cudby 39:14

1M ago39:14

39:14

In this week’s episode of the SIMPLE brand podcast, I talk with Ali Cudby. Ali is the CEO of Alignmint Growth Strategies. With over 15 years advising startups and global companies, Ali’s specialty is transforming customer experience, increasing customer lifetime value, and building customer loyalty. Ali is also the author of the bestselling book, K…

1
158: Interviewing for Customer Service Rockstars 48:51

1M ago48:51

48:51

Have you ever met someone whose mere presence lights up the room? That's the kind of person Dave Murray and John believe can revolutionize the customer experience. On this episode of The Customer Service Revolution, join us as we dive into the essence of the “Employee Experience Revolution” and how happiness and attitude play a pivotal role in enha…

1
Challenging the Status Quo of Customer Experience Featuring Joseph Michelli 25:58

1M ago25:58

25:58

How Curiosity and Innovation Can Transform Your Business Shep Hyken interviews Joseph Michelli, keynote speaker, organizational consultant, and bestselling author. He discusses the principles and strategies in his latest book, Customer Magic – The Macquarie Way, including reimagining customer experience, empowering employees, and transforming busin…

1
Episode 176 - Tales from the Guest Book: Vacation Rental Shenanigans 31:55

1M ago31:55

31:55

Send us a Text Message. In this episode Sarah and T have opened the phone lines once again to their loyal (and brave) listeners. This time we share crazy stories that have happened in our rental properties. Be prepared to be amazed and amused by these stories. Be advised some of the content is not appropriate for younger listeners! Find all of Sara…

1
Creating The Best Employee Experience with John DiJulius 54:37

2M ago54:37

54:37

Since we all know that employee unhappiness impacts customer happiness, why do we often overlook employee morale, retention, and job satisfaction? In this episode, Bill and his guest, John DiJulius, get into the nitty-gritty of employee experience and customer satisfaction. Their discussion underscores the need for leaders to set the tone and creat…

1
157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience 46:03

2M ago46:03

46:03

Can you imagine a brand so powerful that its customer service makes it indispensable? On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of “Make Your Brand Legendary,” joins John to inspect the shifts in customer service and employee experience. We tackle the “employee roulette” and the “five Es” o…

1
Embracing the Four Phases of the Contact Center Featuring Joseph Walsh 32:12

2M ago32:12

32:12

Optimizing Process, People, and Technology to Create a Better Customer Service Experience Shep Hyken interviews Joseph Walsh, Vice President of Product Marketing for GoTo. He shares the Four Phases of the Contact Center and the significance of placing customer experience at the heart of your company's operations. This episode of Amazing Business Ra…

1
Stop Worrying About NO 2:13

2M ago2:13

2:13

Bill emphasizes the importance of approaching others with expectation of hearing "yes" rather than bracing for rejection. He points out that expecting a "no" can negatively affect one's demeanor and the way proposals are presented, potentially leading to self-sabotage before even fully articulating the pitch. To counteract this, Bill advises focusi…

1
Putting People First When Scaling with Cameron Bawden 50:44

2M ago50:44

50:44

If you were a teenager dreaming of your entrepreneurial future, do you think you’d ever imagine that you’d end up creating and running a pest control company, a marketing agency, a commercial cleaning service, and a tinted car window company? Well, that's what today’s guest did. And he’s got the scars to prove it. In this episode, Cameron Bawden sh…

1
How to Communicate with Clarity With Steve Woodruff 47:42

2M ago47:42

47:42

In this week’s episode of the SIMPLE brand podcast, I talk with Steve Woodruff. Known as the "King of Clarity," Steve's passion is helping companies and individuals communicate clearly and effectively. Steve is the author of two books, including his latest, The Point: How to Win with Clarity-Fueled Communications. Steve and I discuss how the use of…

Podcasts Worth a Listen

John DiJulius Podcasts

Podcasts Worth a Listen

Quick Reference Guide