A Mediator's Observations on Dealing More Effectively with Disputes and Difficult Situations
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The Mediate.com Podcast, hosted by mediator Veronica Cravener, covers everything in the world of mediation: conflict resolution, best practices, ethics, technology, and business development. Episodes include interviews with experienced practitioners, discussions of practice dilemmas, and explorations of the future of the mediation field. Join us if you’re interested in mediation, just getting started as a mediator, or if you have decades of practice under your belt -- we’d love to have you a ...
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From the Balboa Island Clubhouse in Newport Beach, CA and on-location, this is the It’s All Good Newport Beach podcast where you’ll hear one of a kind interviews with extraordinary people, executives, entrepreneurs, and community leaders. Showcasing why “It’s all good.” Our podcast will illuminate the beauty and civility of extraordinary people in our world-class coastal community of Newport Beach, CA. Hosted by Tom Dioro a.k.a. The Podfather.
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Discussion between Bridget McCormick (CEO, AAA/ICDR) and Colin Rule (CEO, Mediate.com)
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In this episode, Colin Rule (CEO of Mediate.com) speaks with Bridget McCormick, the CEO of the American Arbitration Association/International Centre for Dispute Resolution (AAA/ICDR), about the path that led her from being a public defender in NYC, to a law professor in Michigan, to the Chief Justice of the Michigan Supreme Court, and now CEO of AA…
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From Policy to Purpose: Mayor Will O'Neill's Journey | Will O'Neill
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Leadership, Governance, and Community Impact in Newport Beach In this episode of the 'It's All Good. Newport Beach' podcast hosted by Tom DiOro, the discussion features Mayor Will O'Neill of Newport Beach, California. Mayor O'Neill, a Stanford-educated attorney, small businessman, and litigation partner, explores the foundational responsibilities o…
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Better Conversations in Scotland with John Sturrock KC (Ep. 40)
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In this episode, Veronica speaks with John Sturrock KC, founder and senior mediator at Core Solutions. Listen to this episode to learn about the following: The connection between food, hospitality, meeting together, and mediation How excellence in mediation is similar to excellence in sports What it means to mediate "minimally" and why you should c…
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Learning About NAFCM’s School Board Community Toolkit with D.G. Mawn (Ep. 39)
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"Part of community mediation is...we don't want people co-existing, we want people co-creating." In this episode, Veronica speaks with D.G. Mawn, President of the National Association for Community Mediation (NAFCM). Listen to this episode to learn more about the following: About NAFCM NAFCM's partnership with Living Room Conversations Testing the …
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Special Episode: Interview with Mediate.com Co-Founder John Helie
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In celebration of the publication of Mediate.com's 1000th newsletter, Mediate.com CEO Colin Rule sits down with Mediate.com co-founder John Helie to talk about the early days of the Mediate.com (and ConflictNet), the newsletter, top authors and editors, and how artificial intelligence and social networking has changed and will change the ADR field …
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Keith DeGreen, Attorney and Certified Financial Planner. Keith is a dynamic, multi-faceted, and exciting guy! Now, after a long and varied career and his second failed retirement, Keith hosts the exciting new podcast, As I SEA It! You can find him on the web at: https://degreen.com/By Tom Dioro
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Mediating the Business Divorce with Margeaux Thomas [Ep. 37]
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If you've ever been curious about the attorney perspective on what makes for an effective mediation, then this episode is for you! In this episode, Veronica chats with Margeaux Thomas, an experienced attorney, about what makes for an effective mediation within the context of mediating a business divorce. Questions answered include: What is a "busin…
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Today, we're honored and excited to be joined by Sheryl Scarso. Sheryl is the owner of J & S Makes Scents on Balboa Island, where you'll discover and enjoy the finest candles, cigars and humidors in the world. You can find them on the web at https://jsmakescents.com/By Tom Dioro
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Development of Mediation in Brazil with Mariana F. Souza [Ep. 36]
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Did you know that the average length of a lawsuit in Brazil is about 10 years? Good thing there's mediation! In this episode, Veronica chats with guest, Mariana F. Souza--a mediator, lawyer, and arbitrator based in Rio de Janeiro, Brazil--about the following topics: The difference between mediation and conciliation in Brazil What mediation looks li…
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What Mediators Should Know About Communication in Latin American Culture and How AI Impacts Dispute Resolution with Luis Gómez [Ep. 35]
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As a mediator, are you aware of the key characteristics of communication in Latin American culture? Are you curious about whether AI will replace human dispute resolvers? Listen to this episode as Veronica chats with guest, Luis Gómez, who is both a Colombian mediator and a research lecturer who teaches negotiation strategy and artificial intellige…
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Today we are joined by Evan Sturrock. Evan is the owner, creative director, and designer at Joe Bananas, in Newport Beach, as well as Sydney and Melbourne. You can find them on the web at https://www.joebananas.com/By Tom Dioro
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Today we are honored and excited to be joined by Adriana Sarabia. Adriana is the site manager for HanaHaus SAP labs in Newport Beach, California. HanaHaus combines the best aspects of café and coworking culture to cultivate a dynamic atmosphere for innovation.You can find them on the web at https://www.hanahaus.com/…
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Can the Mediation Community Be Responsive To Changing Consumer Trends? With Linda Heng [Ep. 34]
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"Let's speak to a mediator." Wouldn't it be great if parties in a dispute said that to one another as their initial reaction to conflict? In this episode, Veronica chats with Linda Heng--CEO of ResoX--about the following topics: Examples of changing consumer behavior trends outside of dispute resolution How has the media shaped our perspective of w…
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Today, we're really honored and excited to be joined by Michael Ocasio. Michael is President and CEO of the Small Business Development Corporation of Orange County, one of several economic development organizations residing under the California Infrastructure and Economic Development. You can find them on the web at https://sbfdoc.org/…
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What Mediators Should Know About the Business Development Side of Adding Conflict Management Coaching as a Service with Cinnie Noble [Ep. 33]
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As a mediator, do you offer a bundle of services? Have you ever considered adding conflict management coaching as a service in addition to your current services (e.g. mediation and mediation training)? Guest, Cinnie Noble--founder of CINERGY® Coaching--comes back on the show to chat with Veronica about the business development side of adding confli…
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Today's guest is Dr. Kendra Kautz, Doctor of Chiropractic. She discusses the physical, chemical, & emotional aspects of health as she believes you can't have a successful transformation without addressing these pillars. For more information feel free to visit her website at https://www.doctorkendra.com/…
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John Stanaland, realtor at Douglas Elliman. John is the fifth generation of real estate professionals in his family, which has included agents, developers, attorneys, and financiers. His family history dates to 1919, when John’s great-great-grandfather helped people buy and sell real estate in this emerging locale of orange county. While much of th…
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Mayor Noah Blom was elected to the Newport Beach City Council in November 2020. He is a Newport Beach native, has a deep and impassioned love for the City. As a second-generation Newporter, he learned hard work and dedication from his parents, who owned a photography studio in Corona del Mar. His mother, Chloe, had a contagious spirit and enthusias…
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Understanding Human Dignity to Resolve Conflict in Organizations with Camilo Azcarate [Ep. 32]
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Perhaps you are familiar with the concept of "psychological safety", but are you also familiar with the concept of "human dignity"? In this episode, host, Veronica Cravener, talks with guest, Camilo Azcarate, about this important topic. Camilo is the current Ombuds at the European Southern Observatory and an international dispute resolution expert …
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Online Conciliation in Colombia with Nicolás Lozada [Ep. 31]
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Did you know that when given the option between in-person conciliation and online conciliation, most people in Colombia now prefer to use online conciliation? In this episode, Veronica talks with Nicolás Lozada, CEO of Redek--the first Colombian Digital Justice and Online Dispute Resolution startup--about online conciliation in Colombia. Episode hi…
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Using Caucus in Family Mediations with LaTanya Moss [Ep. 30]
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There are different perspectives on the use of caucus in mediation. Maybe you use caucus early and often in your mediations or maybe you prefer joint-session and use caucus more as a tool of last resort. In this episode, mediator LaTanya Moss chats with Veronica about reasons to use a caucus in family mediations, the logistics of managing the use o…
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Mediating Employment Disputes with Tim Warner [Ep. 29]
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Are you curious about mediating employment disputes? In this episode, Tim Warner--mediator, arbitrator, and attorney--talks about how he made the switch from employment litigator to employment mediator and the unique aspects of employment mediation. Questions answered during this episode include: What is the most challenging aspect of pivoting from…
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Intercultural Communication and Envisioning a Culture of Peace with Lynn Cole [Ep. 28]
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More and more, we are a connected world. So when it comes to intercultural communication...Is it what you say? Or how you say it? Or both? In this episode, Veronica talks with Lynn Cole--founder and CEO of BRDGES Academy--about intercultural communication and why mediators need this skill. Episode highlights include: How culture is defined. A discu…
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For the Forces of Good With Lucia Kanter St. Amour [Ep. 27]
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Did you know that as a mediator you help parties exercise a superpower? It's the superpower of everyday negotiation! Listen to this episode as Veronica talks with Lucia Kanter St. Amour--attorney, author, mediator, and VP of Board of UN Women San Francisco--about various topics in her #1 rated new release book on Amazon, For the Forces of Good: The…
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Procedural Justice and Data Collection in Court-Connected Mediation with Nancy Welsh [Ep. 26]
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As a mediator, you've probably come across the phrase "access to justice" when reading about or listening to discussions of mediation, but are you also familiar with the "procedural justice" aspect of mediation? And for the court-connected mediation programs that you mediate for...Do those programs collect data? In this episode, Veronica talks with…
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Reducing the Environmental Impact of Your Mediations with Ian Macduff [Ep. 25]
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Have you ever considered how mediator practices impact the environment? In this episode, Veronica talks with Ian Macduff--mediator and host of the ICODR podcast--about an initiative he is part of--the Mediators Green Pledge. Questions answered during this episode include: What is the Mediators Green Pledge? What are steps that mediators can take to…
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Negotiation Ethics, International Dispute Resolution, and Online Mediation with Carrie Menkel-Meadow [Ep. 24]
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Mediators, be sure to take notes on this episode as Veronica talks to one of the founders of the modern legal dispute resolution field, Carrie Menkel-Meadow, about negotiation ethics, international dispute resolution, and online mediation. Carrie is a Distinguished Professor of Law and Political Science at the University of California, Irvine and A…
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Providing Mediation as an Alternative Response to Low Emergent 911 Calls—The Mediation Response Unit at the Dayton Mediation Center [Ep. 23]
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In this episode, Veronica talks to Raven Cruz Loaiza, the Mediation Response Coordinator for the newly developed Mediation Response Unit (MRU) at the Dayton Mediation Center located in Dayton, Ohio. Listen to this episode to learn about how this innovative program provides mediation in order to work on improving community police relations. About th…
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An Introduction to the Ombuds Role for Mediators with Chuck Doran [Ep. 22]
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As a mediator, are you curious about other fields that use conflict resolution skills? Are you looking for a field that combines a systemic approach with conflict resolution skills? In this episode, Chuck Doran--experienced mediator, ombuds and Executive Director of MWI--provides an introduction to the ombuds role. Questions answered in this episod…
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How To Leverage Design Principles To Elevate Your Mediation Practice with Darin Thompson [Ep. 21]
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Have you ever thought about applying design principles to the delivery of your mediation services? In this episode, Veronica talks with guest Darin Thompson all about various design principles and how they can be applied to dispute resolution processes. Darin is Legal Counsel with the Ministry of Attorney General in British Columbia, Canada, and he…
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Early Dispute Resolution in Special Education--An Overview for Mediators with Ashley Rosenthal [Ep. 20]
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Chances are, one reason you got into mediation was to make a difference. Have you ever thought about getting into special education mediation? In this episode, Ashley Rosenthal--special education mediator, IEP facilitator, and alternative dispute resolution consultant--provides an overview of early dispute resolution in special education. Episode h…
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CONFLICT-IQ™ for Mediators with Yvette Durazo [Ep. 19]
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As a mediator, chances are you are familiar with EQ and IQ, but do you know about CONFLICT-IQ™? In this episode, Yvette Durazo--the founder of Unitive Consulting and author of CONFLICT INTELLIGENCE QUOTIENT "CONFLICT-IQ™"; The Missing Piece to Turbocharge Conscious Leaders' and Organizations' Emotional Intelligence--discusses the "what", "how" and …
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How Emotions, Behavioral Economics, and Neuroscience Factor into Decision Making for Parties in Mediation with Lucia Kanter St. Amour [Ep. 18]
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It is no secret that mediators work with parties when they are in the midst of difficult times. As a mediator, are you aware of how the brain responds in a crisis? Or have you ever wondered why it seems your mediation parties are not behaving 'rationally'? In this episode, Lucia Kanter St. Amour--attorney, author, international negotiation lecturer…
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Workplace Mediation: It’s all in the Preparation with Dr. Debra Dupree [Ep. 17]
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Preparation is key when it comes to all mediation, but especially workplace mediation. Mediator and psychologist, Dr. Debra Dupree, who is known as the MINDSET Doc, is the Founder and CEO of Relationships at Work, Inc. Her niche market is workplace mediation and facilitating the interactive process for employees with medical conditions. Episode hig…
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Focusing on Mindset to Prepare Parties for Mediation with Teresa Harlow [Ep. 16]
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In this episode, Teresa Harlow--author, speaker, and collaboration coach--discusses the importance of mindset when moving from "combative to collaborative". Listen to this episode to learn: the "Lessons from Mom" that mediators can use to help parties prepare for a productive mediation, Teresa's four-step process to move from "combative to collabor…
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Confidence, Networking, and Relationship Building for Mediators with Stephanie Hanna [Ep. 15]
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In this episode, Stephanie Hanna---attorney, mediator, professional development coach (founder of The Other 85), and co-host of the Capture Your Confidence podcast--discusses the following: - Where 85% of career success comes from (hint: chances are it is not something you learned in school!)- How you can develop the skill of confidence- The mindse…
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What Mediators Should Know About Conflict Management Coaching with Cinnie Noble [Ep. 14]
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In this episode, Cinnie Noble--founder of CINERGY® Coaching--discusses conflict management coaching. Episode highlights include: - An overview of the one-on-one process of conflict management coaching- When and how conflict management coaching can be used- The importance of distinguishing between the skills and competencies required for conflict ma…
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Roadmap to Professional Development for Mediators with Susan Guthrie [Ep. 13]
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In this episode, Susan Guthrie--family law attorney and mediator in the United States, expert in online mediation, and co-founder of the Mosten Guthrie Academy for Mediation and Collaborative Training--discusses the path for professional development for mediators. In this episode, we discuss the following: - What mediators say they need for practic…
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How to Build a Thriving Mediation Practice, Part 3 with Natalie Armstrong-Motin [Ep. 12]
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In this episode, which is part 3 of a 3-part series, Natalie Armstrong-Motin---Founder and Managing Director of Marketing Resolution---discusses how mediators can build a thriving mediation practice. This episode focuses on the master level mediator and covers the following: - How you know when you are ready to "level up" from an intermediate media…
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How to Build a Thriving Mediation Practice, Part 2 with Natalie Armstrong-Motin [Ep. 11]
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In this episode, which is part 2 of a 3-part series, Natalie Armstrong-Motin--Founder and Managing Director of Marketing Resolution--discusses how mediators can build a thriving mediation practice. This episode focuses on the intermediate level mediator and covers the following: - How mediators can use permission-based marketing to promote their pr…
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How to Build a Thriving Mediation Practice, Part 1 with Natalie Armstrong-Motin [Ep. 10]
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In this episode, which is part 1 of a 3-part series, Natalie Armstrong-Motin--Founder and Managing Director of Marketing Resolution--discusses how mediators can build a thriving mediation practice. This episode focuses on the beginning mediator and covers the following: - the importance of the entrepreneurial mindset- the questions you need to answ…
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Building the Mediation Movement in India with Tara Ollapally [Ep. 9]
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In this episode, Tara Ollapally--a Co-Founder of CAMP Arbitration and Mediation Practice Pvt. Ltd in India--discusses the mediation movement in India. In this episode we discuss: - An overview of the litigation timeline in India- The history of dispute resolution in India- Challenges faced while building the mediation movement in India thus far- An…
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Impact of Culture and Psychology When Mediating Accident Cases with Bruce Ally [Ep. 8]
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In this episode, Bruce Ally--mediator and a Principal at A Place for Mediation Inc.--discusses how mediators can help parties 'get the full picture' when mediating accident cases. Here are a few highlights from the episode: Ambulance usage may not be a reliable indicator of the severity of injury. Cultural conditioning can impact whether an injured…
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The Role of Storytelling in Mediation with Josh Weiss [Ep. 7]
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In this episode, Josh Weiss--Co-Founder of the Global Negotiation Initiative--discusses the strategic use of storytelling to create connection, teach, and persuade in mediation.By crule
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Resolving Co-Parenting Disputes via Text Message with Jonathan Verk [Ep. 6]
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In this episode, Jonathan Verk--coFounder and CEO of coParenter--discusses the coParenter app, mediating co-parenting disputes via text, and the impact of tech on the mediation industry.By crule
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Introducing Mediators to Another Form of Assisted Negotiation called ”Co-resolution” with Nathan Witkin [Ep. 5]
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In this episode, Nathan Witkin--attorney and mediator--discusses game theory to illustrate why cooperation is so difficult in mediation, and how a dispute resolution process called "co-resolution" can overcome the competitive dynamic.By crule
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”The NDA Habit” and Implications for Mediators with Julie Macfarlane [Ep. 4]
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In this episode, Julie Macfarlane--researcher, mediator, and educator--discusses the misuse of NDAs and what mediators can do to responsibly facilitate informed decision-making among parties in mediation, as it relates to NDAs. Julie's website: https://profjuliemac.com/ Campaign website: https://cantbuymysilence.com/ Julie's book: "Going Public" ht…
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What Every Mediator Should Know about the Singapore Convention on Mediation with Jay Santiago [Ep. 3]
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In this episode, Jay Santiago--attorney, mediator, and arbitrator--provides an overview of the Singapore Convention on Mediation, its implications for international commercial mediation, and tips for how mediators can expand their practice into international commercial mediation.By crule
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Reflective Practice for Mediators with Bill Froehlich [Ep. 2]
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In this episode, Bill Froehlich, the Deputy Director of the Divided Community Project and the Langdon Fellow in Dispute Resolution at The Ohio State University Moritz College of Law, discusses reflective practice for novice and skilled mediators--the benefits, how to, and a demonstration. Some articles/links mentioned in the episode: Divided Commun…
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Facilitating Conversations About Race with Kwame Christian [Ep. 1]
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In this episode, Kwame Christian, Director of the American Negotiation Institute, discusses how mediators can facilitate respectful and productive conversations about race.By crule
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