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Welcome to Tech Life Stories. We go behind the scenes each week interviewing tech leaders to understand the journey they have been on and how they got to where they are today. I will be finding out about why they got into tech, their current and previous roles, the largest transformation they have been part of, the most influential person in their career or life, what they would change if they could go back in time, where they see tech and how we get there, any more more questions. Remember, ...
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Simon Gale – The impact of leadership and culture
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Simon is an experienced IT Service Manager passionate about leadership and culture. ITIL certified and led ITIL adoption within his previous businesses allowing IT services to be delivered consistently. A Lean Six-Sigma certification has allowed him to work on projects to drive efficiencies and cost savings to the business. Top 3 takeaways 1. Chang…
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Iain Russell – The importance of building a tech network
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Iain is an experienced Tech Leader with over 20 years of experience in software and service delivery. He is passionate about mentoring high-performing teams which comes across passionately in this episode. Iain holds multiple certifications including ITIL4, Lean, Scrum Master & Product Owner. Iain talks about the importance of building a tech netwo…
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Tim Mills – Back to basics with ITIL3
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1:07:40
Tim has over 25 years experience in IT Service Management, managing and transforming IT Services. Tim is the Founder of ITSM People a team of consultants supporting clients across IT and Enterprise Service Management with accreditations across ITIL, SIAM, DevOps and Agile. Top 3 takeaways 1. What is IR35? 25:14 2. Back to basics with ITIL3 51:12 3.…
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Weston Morris – Utilising Data in Experience Level Agreements
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Weston is the Global Strategy Director for Digital Workplace at Unisys. He is a rare breed as he has worked there his entire career. Weston is passionate about end users and finds ways to apply disruptive trends and efficiencies for their happiness. Weston is no stranger to podcasts as he runs his own show called ‘Digital Workplace Deep Dive’. Top …
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Mark has over 30 years of experience working in the technology sector. He is a dynamic & visionary IT Leader driving transformation & organisational change. An expert in Operating Model Implementation and an Influential people leader with exceptional presentation skills. Top 3 takeaways 1. Less is More 09:12 2. Can businesses keep up with technolog…
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Gemma Lavin - The future of AI in the education sector
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Gemma is a Prince2 Practitioner who leads digital transformations,change management, system integrations, implementations and automation. She has spent most of her career in the education sector and is currently Director of Strategy and Innovation for Haberdashers Academies Trust South. Top 3 takeaways 1. Growing a network of thought leaders throug…
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Georgina Otubela - Beating Imposter Syndrome
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Georgina is an ITIL4, Prince2 certified IT Service Delivery Manager. She has proven throughout her career how ambitious she is with natural progression and promotion. She is the Co-Founder of ‘Women of ITSM’ an initiative to support a growing community of women in the ITSM world. She has mentored many women as part of the Reed Women in Tech program…
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Alan is a Strategic Technology Leader and the pioneer of ITIL and ITSM. He has successfully launched XLA’s (experience level agreements) that have been adopted by major organisations globally. His work has been recognised with awards such as the "Most Promising Digital Experience Consulting Company" in 2021. HDI recognized Alan as a top-25 Thought …
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Charlotte Picker – being a generalist in tech
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Charlotte Picker is a self-confessed generalist across operations and technology. A Prince2 and Scrum Master certified individual with extensive experience across PMO, Programme, Project & Product Management. She is a regular guest on podcasts and co-hosts ‘Careers & Coffee’ podcast where she is a creative career conversationalist. Top 3 takeaways …
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Sophie Hussey - recruiting women in tech
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Sophie Hussey is an ITSM & Leadership Consultant running her own practice. An ITIL expert, a STEM Ambassador and an ISO Committee member. She posts daily on LinkedIn and has been recognised as the ‘Top IT Strategy Voice on LinkedIn’. She is a massive advocate for women in tech and has been a finalist at the Women in Tech awards. She has recently se…
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Lucy Grimwade – allyship for women in the workplace
1:07:08
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Lucy Grimwade is an IT & Improvement Leadership Consultant running her own practice. Lucy is passionate about empowering women in IT and is in the process of setting up a community called Women of ITSM. Top 3 takeaways 1. Sexism in the workplace 25:18 2. Allyship book 59:25 3. Women of ITSM – 01:01:09 Guest LinkedIn profile - https://www.linkedin.c…
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Indy Bhamber – Is there a place for micro management in tech?
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Indy Bhamber is an ITIL qualified Service Desk Manager working for a global Nasdaq and S&P listed company. Indy shares his insights into how he got into IT leadership and how he manages and motivates his team. Top 3 take aways 1. Is there a place for micro management in tech 09:45 2. All managers are project managers 30:00 3. How to keep Service De…
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Daniel Breston – The importance of tackling Mental Health.
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Daniel Breston is semi-retired with over 50 years of experience in ITSM, DevOps and IT Leadership. He is a big advocate for Mental Health in tech. Fellow for British Computer Society and Professional Institute of Service Management. Top 3 takeaways; 1. The importance of tackling Mental Health. 15:30 2. Re-writing the word retire. 22.25 3. Anyone wi…
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David Barrow – why listening to your service desk will fix tech in your organisation.
1:06:50
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David Barrow is a Service Management Leader and author of 2 books; An education in Service Management and Co-creating value in organisations with ITIL 4. HDI Top 25 thought leader in 2024, SIAM community champion, Women in Tech ambassador, ITIL4 Master. Top 3 take aways 1. Why listening to your service desk will fix tech in your organisation. 15:25…
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