The KaiNexus Continuous Improvement Podcast features content from our webinars. We also share conversations with KaiNexus team members and customers from time to time. This podcast brings you information about continuous improvement best practices, employee engagement, lean, six sigma (and related improvement disciplines) and more. Join us as we explore the nuances of creating a culture of continuous improvement, no matter your level of expertise or your industry.
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An Introduction to the Lean Concept of Catchball
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Read the blog post Most of us have memories of playing the game of catch either as children or with our children. I really shouldn’t call it a “game” because there are no winners and losers. There is no defense because everyone is on the same side. One participant tries to deliver the ball to the other in a way that they will be able to grab and re…
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The 7 Steps of Hoshin Kanri (or Hoshin Planning)
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Read the blog post The process you use to develop your strategic plan is as important as the plan itself. Many organizations adopt the Hoshin Kanri method (also known as Hoshin Planning or Strategy Deployment), which integrates daily management with the strategic breakthroughs needed to propel the organization forward. Hoshin Kanri helps create spe…
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Webinar: Embedding Change Management into your Continuous Improvement Initiatives
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Video, slides, and more Presented by Melissa Sherman Why is change so hard? Change is a complex and multifaceted process that often evokes a wide range of emotions and challenges. Despite these challenges, change is an inevitable part of life and is often necessary for growth, progress, and adaptation. By acknowledging the difficulties associated w…
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Driving Progress: How to Promote Continuous Improvement in The Workplace
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The blog post In this episode, we discuss how to create a culture of continuous improvement in the workplace. We'll cover seven surefire ways to promote improvement, including making it ongoing, involving all employees, removing barriers to improvement, celebrating all types of improvement, providing resources and recognition for improvement effort…
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In today's episode host Mark Graban, a senior advisor with KaiNexus, chats with Yehor Skorodumov, a senior web application developer who joined our team earlier this year.In the episode, Yehor talks about his rigorous and analytical approach to researching companies, including KaiNexus. He also shares about the interviewing process, a little bit ab…
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Embedding Change Management into your Continuous Improvement Initiatives - Webinar Preview
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Mark Graban of KaiNexus talks with Melissa Sherman to preview her webinar...Register hereWhy is change so hard? Change is a complex and multifaceted process that often evokes a wide range of emotions and challenges. Despite these challenges, change is an inevitable part of life and is often necessary for growth, progress, and adaptation.By acknowle…
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How KaiNexus (Innovation Station) Helps You as a Leader
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Welcome to the KaiNexus Continuous Improvement Podcast, hosted by Mark Graban, Senior Advisor at KaiNexus. In today's episode, we share insights from one of our YouTube videos, featuring two esteemed leaders from UMass Memorial Health. Cathy Burke and Jeff Marks discuss how KaiNexus, known internally as "Innovation Station," helps them drive leader…
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Nexie Award Dinner 2024 - Polytainers! Top Turnaround. Discussion with Marc Haberer
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In this video, Mark Graban, senior advisor at KaiNexus, chats with Marc Haberer, a process engineer at one of our customers, Polytainers.At KaiNexus, we believe our success is best reflected in the achievements of our customers. Each year at KaiNexicon, we honor some of our most outstanding customers through the Nexie Awards. This Annual Nexie Awar…
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Business Process Improvement Examples: 34 Actionable Ideas
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Read the blog post When leaders consider implementing a structured business process improvement methodology, one of the challenges they often face is explaining to employees what types of opportunities to consider. Usually, there are some apparent needs that people attack immediately. Still, once those are addressed, it can be challenging to recogn…
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[Webinar] Ask Us Anything! Psychological Safety and Continuous Improvement
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In this webinar, we’re mixing up the format a bit to maximize time for Q&A and discussion. Please watch this longer webinar first: https://www.youtube.com/watch?v=0wwlaxfN8AEIn this video, Mark Graban will give a short presentation that recaps and updates his thoughts on some of these concepts. We’ll also conduct some live polling (and see the resu…
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Preview: Ask Us Anything! Psychological Safety and Continuous Improvement
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In this episode, Mark Graban previews an upcoming webinar live event. Register here I'm excited to invite you to join me on August 21st for a special webinar titled “Ask Us Anything! Psychological Safety and Continuous Improvement.” This session, running from 1:00 – 2:00 PM ET, is designed to be highly interactive, with a focus on your questions an…
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Celebrating Continuous Improvement: Justin Self's Journey at BJC Health | Nexie Award Winner
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Welcome to the Continuous Improvement Podcast with Mark Graban! In this episode, we celebrate Justin Self, Performance Improvement Manager at Barnes Jewish Hospital, and recipient of the prestigious Nexie Award from KaiNexus. Join us as Justin shares his decade-long journey in continuous improvement at BJC Health, highlighting the importance of sta…
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Lifetime Achievement: Mike McGowan's Journey at Memorial Health | Nexie Award Winner
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Welcome to the KaiNexus Continuous Improvement Podcast with Mark Graban! In this special episode, we celebrate Mike McGowan, Director of Process Excellence at Memorial Health System in Marietta, Ohio, and recipient of this year's prestigious Lifetime Achievement Nexie Award from KaiNexus. Join us as Mike shares his inspiring journey in continuous i…
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Travel Delays, Crowdstrike, Healthcare Impact, Learning From Mistakes - Mark Graban & Greg Jacobson
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Welcome to the latest episode of the KaiNexus Continuous Improvement podcast! In this engaging conversation, Mark Graban, Senior Advisor with KaiNexus, sits down with Greg Jacobson, CEO and co-founder of KaiNexus. They chat about various topics, including lean principles, continuous improvement, and the significant impact of the recent CrowdStrike …
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[Webinar] Leveraging a Strategy to Execution Framework: A Journey of Transformation
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In this insightful webinar, Karen Friedenberg, Founder and Managing Director of Performance Improvement Consulting, explores how to leverage a Strategy to Execution Framework to achieve sustainable business results. The webinar delves into the critical aspects of strategy execution, emphasizing the importance of clear communication, organizational …
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Process Improvement Techniques for Operational Excellence
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Link to the blog post Leaders who want to develop a culture of rapid continuous improvement have many tools at their disposal. So many that it can be challenging to keep them all in mind when deciding how to execute an opportunity for improvement or address a difficult challenge. Most organizations don't use all of these techniques simultaneously, …
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[Preview] Leveraging a Strategy to Execution Framework: A Journey of Transformation
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Register hereIn this video, Mark Graban (webinar host from KaiNexus) talks with Karen Friedenberg about her webinar.Scheduled for: July 23 from 1:00 pm - 2:00 pm ETPresented by Karen FriedenbergWhat is a Strategy to Execution Framework? How can this be leveraged to achieve sustainable business results?Learn more about how to execute a journey of Tr…
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Read the blog post Here at KaiNexus, we get the opportunity to chat with organizations across all industries and write about many different continuous improvement tools and techniques they use. Lately, I’ve been thinking about two things that most have in common. First, the tools they use are generally simple but not easy. And second, the key to su…
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Why Did You Join KaiNexus? Andrea Beidl, Manager of Customer Enablement
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Today, host Mark Graban (a Senior Advisor) with KaiNexus is joined by our new Manager of Customer Enablement, Andrea Beidl.We'll learn about her background, why she joined KaiNexus, and what appealed to her during the recruiting and interviewing process. Learn a little about her onboarding process -- and what she thinks are the best things and the …
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Webinar: Ask Us Anything! The KaiNexus Lean Strategy Team - Linda Vicaro, Lynn Howell, Mark Graban
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It's time for another lively and informative "Ask Us Anything!" webinar. This time, we're featuring Linda Vicaro and Lynn Howell, the KaiNexus Lean Strategy team, joined by host and moderator Mark Graban.Learn more about our webinars: https://www.kainexus.com/webinars It's time for another lively and informative "Ask Us Anything!" webinar. This tim…
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Ask Us Anything! KaiNexus Lean Strategy Team [Webinar Preview]
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Join us for another exciting and insightful "Ask Us Anything!" webinar featuring the KaiNexus Lean Strategy team. This interactive session is scheduled for June 20 from 2:00 - 3:00 ET. Register here Presenters: Linda Vicaro Lynn Howell Host and Moderator: Mark Graban In this live event, our experts will tackle your questions about continuous improv…
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Why Gemba Walks Matter & How to Make Them Work
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Blog post link Gemba walks have become a widely adopted management technique. Leaders gain valuable insights into organizational value flow and often discover improvement opportunities by directly visiting the work environment. This collaborative approach involves employees sharing details about their tasks and the reasons behind them. Why are Gemb…
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Why Did You Join KaiNexus? Josh Feldman, VP of Marketing
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Today, host Mark Graban (a Senior Advisor) with KaiNexus is joined by our new Vice President of Marketing, Josh Feldman. We'll learn about his background, why he joined KaiNexus, and why he moved from Chicago. Is he is Cubs fan or a White Sox fan? And what does his think about Chicago pizza? The answer may surprise you. Learn more about KaiNexus: h…
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Quick Guide: Process Thinking in Operations Management
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The blog post James Womack and Dan Jones are the founders of the Lean Enterprise Institute and the Lean Enterprise Academy (UK), respectively. Their book, Lean Thinking: Banish Waste and Create Wealth in Your Corporation, is considered by some to be the bible of Lean Manufacturing. It was initially published in 1996 based on their in-depth study of…
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[Webinar] Enterprise Excellence is Inclusive Excellence - William Harvey
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Watch the recording and more info This was presented on May 30, 2024 by Dr. William HarveyEnterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and pro…
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[Preview] Enterprise Excellence is Inclusive Excellence with Dr. William Harvey
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Register to attend the webinar or view the recording Presented by Dr. William Harvey on May 30, 2024, 1 pm ET. Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving the…
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Quick Guide: Process Thinking in Operations Management
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Link to the blog post James Womack and Dan Jones are the founders of the Lean Enterprise Institute and the Lean Enterprise Academy (UK), respectively. Their book, Lean Thinking: Banish Waste and Create Wealth in Your Corporation, is considered by some to be the bible of Lean Manufacturing. It was initially published in 1996 based on their in-depth …
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6 Essential Continuous Improvement Metrics That Matter
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Read the blog post Maybe Albert Einstein was talking about continuous improvement when he said, “Not everything that can be counted counts, and not everything that counts can be counted.” We couldn’t have said it better ourselves. Too often, we see organizations struggling to measure only those things that can be tied to a dollar amount and they, u…
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[Webinar] Lean: From Theory to Practice - One City’s (and Library’s) Lean Story… Abridged
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Presented by Elizabeth ChaseView slides and videoJoin us for a look at how one library’s practice of Lean introduced a city to its benefits and informed the design of the 5th largest public library in Texas, a 158,000-square-foot library (in a repurposed rocket factory).Covering everything from creating a Lean training curriculum to specific exampl…
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Read the blog post The renowned football coach and philosopher, Vince Lombardi, once said, “Perfection is unattainable, but if we chase perfection, we catch excellence.” That’s the mindset of a Lean organization. There’s a bedrock belief that every process, investment, employee, or action should directly translate to value for the customer with no …
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[Preview] Lean: From Theory to Practice, Webinar by Elizabeth Chase
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Register for the webinar Join Mark Graban as he hosts Elizabeth Chase to preview her webinar... April 24 from 1:00 pm - 2:00 pm ET Presented by Elizabeth Chase One City’s (and Library’s) Lean Story… Abridged Join us for a look at how one library’s practice of Lean introduced a city to its benefits and informed the design of the 5th largest public l…
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6 Steps to Continuous Improvement in the Automotive Industry 6 Steps to Continuous Improvement in the Automotive Industry
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Find the blog post and the infographic Written by Danielle Yoon, read by Mark Graban. The post starts: Manufacturers of all kinds seek to achieve continuous quality improvement because it ensures the consistency of products delivered to customers and protects against the competition. It also paves the path to compliance with industry-specific stand…
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Greg Jacobson and Mark Graban Chat About KaiNexicon, the Kainexus User Conference, and More
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Welcome to the KaiNexus Continuous Improvement Podcast. Today, we're excited to host Greg Jacobson, a lean thinker, and an inspiring visionary who has made significant strides in propagating the lean approach in the healthcare sector and beyond. Learn more about KaiNexicon In this captivating dialogue, Mark Graban helps unravel the remarkable journ…
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[Webinar] Developing Coaching Skills: Mine, Yours, Ours with Tracy Defoe
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Video, slides, and more Presented by Tracy Defoe How do you develop coaching skills in yourself and others? Why would you want to? Everyone who manages people is asked to coach. Most of us think we are good at it. If you were lucky enough to learn how to develop and coach people because you were coached well from the start of your career, you are u…
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The 5 M’s of Kaizen for Effective Management
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Read the blog post We often describe Kaizen as a way of looking at the world rather than a prescription for how to achieve positive change. Kaizen thinkers seek to make small changes to operations daily in search of higher quality, more efficiency, and less waste. But because the concept of Kaizen is so philosophical, it can be a challenge for peop…
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[Webinar Preview] Developing Coaching Skills: Mine, Yours, Ours - with Tracy Defoe
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To be presented March 21 from 1:00 pm - 2:00 pm ETThis is a quick preview where host Mark Graban, a senior advisor with KaiNexus, chats with webinar presenter Tracy Defoe. Registration LinkWebinar Description:How do you develop coaching skills in yourself and others? Why would you want to?Everyone who manages people is asked to coach. Most of us th…
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How Pella Regional Medical Center Benefits from KaiNexus
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Visit the KaiNexus YouTube Channel In this episode, we hear three clips with Tory Schrock, Director of Organizational Excellence at Pella Regional Health Center. Learn more about KaiNexus
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Lean Waste Reduction Strategies and Real-Life Examples
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The blog post Ecologists and other environmentally aware people often talk about the goal of "Zero Waste." But, of course, that's an outstanding goal for business as well. Reducing waste is at the heart of the Lean business methodology. The purpose of Lean is to spend more of your time creating value for customers by reducing or eliminating everyth…
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10 Continuous Improvement Questions to Ask in Every Interview
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The blog postCompanies dedicated to the practice of continuous improvement invest a lot of time and resources into training their employees and creating a culture centered around positive change. One way to make this easier and to smooth the path to improvement is to hire people who already have the right mindset.Bringing up continuous improvement …
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Central Principles of the Continuous Improvement Model
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Read the blog post Written by Maggie Millard, read by Mark Graban Businesses use a host of methodologies to bring structure to the process of identifying and acting upon opportunities for improvement. You may be familiar with Six Sigma, Kaizen, Lean, Toyota Production System, and others. Although these methodologies differ, the foundation of each o…
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Apply Operations Science to Accelerate Success Now [Webinar Recording] Ed Pound
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View video, slides, and more Operations science describes the fundamental relationships that drive operations performance. However, the concepts are not widely understood or applied properly. Join us for this webinar with Ed Pound, Managing Director of the Operations Science Institute to: Learn a fundamental, expensive problem that plagues nearly a…
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Inspiring Improvement: Our Guiding Values at KaiNexus -- Greg Jacobson and Jeff Roussel Discuss
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From this video, Jeff Roussel (chief revenue officer) and Greg Jacobson (co-founder and CEO) discuss the culture at KaiNexus. Learn more about jobs at KaiNexus In this enlightening episode of the KaiNexus Continuous Improvement Podcast, join Jeff Roussel and Greg Jacobson for a deep dive into the unique corporate ethos of Kinexis. Discover how this…
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[Webinar Preview] Apply Operations Science to Accelerate Success Now - Ed Pound
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Learn more and register hereFebruary 6 from 1:00 pm - 2:00 pm ETPresented by Ed Pound, joined by Mark Graban from KaiNexus for a preview discussion in this episode.Operations science describes the fundamental relationships that drive operations performance. However, the concepts are not widely understood or applied properly. Join us for this webina…
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A Poka-Yoke Primer: Mistake-Proofing and Error Reduction [Webinar]
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YouTube Link: https://www.youtube.com/watch?v=B9A0Zlf_048&ab_channel=KaiNexus As presented by John Grout on 1/17/24. Hosted by Mark Graban of KaiNexus. This webinar is a 60-minute primer into mistake-proofing (a.k.a. poka-yoke). Information about the basics of mistake-proofing, why people make mistakes, and how to start the process of reducing mist…
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Examples of the 8 Wastes of Lean Across Industries
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One of the most critical concepts in Lean organizations is the idea that it is essential to eliminate waste. Why is it so central to the practice of Lean? The principles of Lean say that the ultimate goal is to provide perfect customer value. Anything that provides value to the customer is preserved. Everything else is considered waste. Some waste …
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Webinar Preview: A Poka-Yoke Primer: Mistake-Proofing and Error Reduction with John Grout
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Register for the webinar hereIn this video, host Mark Graban from KaiNexus talks with John Grout about his upcoming webinar to be held on January 17th.This webinar is a 60-minute primer into mistake-proofing (a.k.a. poka-yoke). Information about the basics of mistake-proofing, why people make mistakes, and how to start the process of reducing mista…
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Gemba walks are an increasingly popular management technique. By visiting the place where work is done, leaders gain valuable insight into the flow of value through the organization and often uncover opportunities for improvement and learn new ways to support employees. The approach is a collaborative one, with employees providing details about wha…
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5 Principles of a High Reliability Organization (HRO)
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A high-reliability organization (HRO) is an organization that has succeeded in avoiding catastrophes despite a high level of risk and complexity. Specific examples that have been studied, most famously by researchers Karl Weick and Kathleen Sutcliffe, include nuclear power plants, air traffic control systems, and naval aircraft carriers. Recently h…
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When Being Right is the Wrong Strategy for Change - Mark Graban from KaiNexus
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Watch Mark Graban's keynote entitled "When Being Right is the Wrong Strategy for Change" from the 2018 KaiNexus User Conference to learn how you can become a better leader of continuous improvement.Slides and More: https://www.markgraban.com/kainexus2018/Join Mark Graban, an acclaimed author and consultant, in his enlightening keynote address at th…
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[Webinar] Engaging Senior Leaders to Accelerate Your Continuous Improvement Program
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Watch video, download the PDF worksheet, and more Presented by Stephanie Hill, Senior Lean Strategist at KaiNexus Having worked as… …a CI practitioner reporting to a CFO, …a consultant and coach to executives and …a Lean Strategist configuring software to meet executives’ needs, Stephanie has learned that senior leaders are the influencers of any o…
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