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Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Vasco Duarte, Agile Coach, Certified Scrum Master, Certified Product Owner

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Every week day, Certified Scrum Master, Agile Coach and Business Consultant Vasco Duarte interviews Scrum Masters and Agile Coaches from all over the world to get you actionable advice, new tips and tricks, improve your craft as a Scrum Master with daily doses of inspiring conversations with Scrum Masters from the all over the world. Stay tuned for BONUS episodes when we interview Agile gurus and other thought leaders in the business space to bring you the Agile Business perspective you need ...
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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show series
 
Natalia Curusi: When Your Technical Expertise Becomes Your Biggest Scrum Master Weakness Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. "I thought my technical background was my biggest strength, but I understood tha…
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BONUS: Swimming in Tech Debt — Practical Techniques to Keep Your Team from Drowning in Its Codebase In this fascinating conversation, veteran software engineer and author Lou Franco shares hard-won lessons from decades at startups, Trello, and Atlassian. We explore his book "Swimming in Tech Debt," diving deep into the 8 Questions framework for eva…
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BONUS: The Agile Organization as a Learning System Think Like a Farmer, Not a Factory Manager "Go slow to go fast. If you want to go somewhere, go together as a team. Take a farmer's mentality." Simon contrasts monoculture industrial thinking with the permaculture approach of Joel Salatin. Industrial approaches optimize for short-term efficiency bu…
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BONUS: Quality 5.0—Quantifying the "Unmeasurable" With Tom Gilb and Simon Holzapfel Clarification Before Quantification "Quantification is not the main idea. The key idea is clarification—so that the executive team understands each other." Tom emphasizes that measurement is a means to an end. The real goal is shared understanding. But quantificatio…
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BONUS: Testing as Measurement—Why Bug-Hunting Misses the Point With Tom Gilb and Simon Holzapfel The Revelation That Almost Caused a Car Crash "Tom said like 10 sentences in a row, kind of like a geometric proof, that just so blew my mind I almost drove off the road. I realized I had wasted hundreds of hours in boardrooms arguing about errors of wh…
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BONUS: Continuous Strategy Engineering—Beyond Waterfall Planning With Tom Gilb and Simon Holzapfel Strategy Professors Are Decades Behind "The professors of strategy have no clue as to what Evo is. They are locked in decades ago, waterfall mode." Tom's analysis is stark: the people teaching strategy in business schools haven't undergone the same ag…
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BONUS: Impact Engineering—Finding Agile's Lost North Star With Tom Gilb and Simon Holzapfel The Clarity Problem: Why Organizations Start with "Fuzzy B*S*!" "Everybody seems to start from a position of fuzzy b*s*. Nice-sounding words. Management does it, professors do it, politicians do it. And they don't even feel very guilty about it." Tom Gilb do…
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Scott Smith: Empathy and Availability Define Excellent Product Ownership Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Always Present, Always Available, Always Curious "They are always prese…
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Scott Smith: Using MIRO to Build a Living Archive of Learning Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. "We're in a servant leadership role. So, ask: is the team thriving? That's a huge indication of success." -…
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Scott Smith: Building a Coaching Service Where Survey Scores Become Living Improvement Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. "Success is about feedback from coaching clients." - Scott Smith Scott is tackling…
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This week we want to introduce you to a new podcast from Intercom - Fin Meetups: Conversations with AI Leaders. Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Episode 1 is ou…
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Scott Smith: Why Great Scrum Masters Create Space for Breaks Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. "Think of the people involved. Put yourself in the shoes of the other." - Scott Smith Scott found himself in…
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Scott Smith: The Spotlight Failure That Taught a Silent Lesson About Recognition Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. "Not everybody enjoys the limelight and being called out, even for great work." - Scott …
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BONUS: When AI Knows Your Emotional Triggers Better Than You Do — Navigating Mindfulness in the AI Age In this thought-provoking conversation, former computer engineer and mindfulness leader Mo Edjlali explores how AI is reshaping human meaning, attention, and decision-making. We examine the critical question: what happens when AI knows your emotio…
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AI Assisted Coding: Building Reliable Software with Unreliable AI Tools In this special episode, Lada Kesseler shares her journey from AI skeptic to pioneer in AI-assisted development. She explores the spectrum from careful, test-driven development to quick AI-driven experimentation, revealing practical patterns, anti-patterns, and the critical rol…
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AI Assisted Coding: Treating AI Like a Junior Engineer - Onboarding Practices for AI Collaboration In this special episode, Sergey Sergyenko, CEO of Cybergizer, shares his practical framework for AI-assisted development built on transactional models, Git workflows, and architectural conventions. He explains why treating AI like a junior engineer, k…
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BONUS: Augmented AI Development - Software Engineering First, AI Second In this special episode, Dawid Dahl introduces Augmented AI Development (AAID)—a disciplined approach where professional developers augment their capabilities with AI while maintaining full architectural control. He explains why starting with software engineering fundamentals a…
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AI Assisted Coding: Swimming in AI - Managing Tech Debt in the Age of AI-Assisted Coding In this special episode, Lou Franco, veteran software engineer and author of "Swimming in Tech Debt," shares his practical approach to AI-assisted coding that produces the same amount of tech debt as traditional development—by reading every line of code. He exp…
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AI Assisted Coding: From Designer to Solo Developer - Building Production Apps with AI In this special episode, Elina Patjas shares her remarkable journey from designer to solo developer, building LexieLearn—an AI-powered study tool with 1,500+ users and paying customers—entirely through AI-assisted coding. She reveals the practical workflow, anti-…
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Sara Di Gregorio: Coaching Product Owners from Isolation to Collaboration Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Using User Story Mapping to Break Down PO Isolation "One of the key st…
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Sara Di Gregorio: How to Know Your Team Has Internalized Agile Values Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. "Scrum isn't just a process to follow, it's a way of working." - Sara Di Gregorio For Sara, success…
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Sara Di Gregorio: Facilitating Deeper Retrospectives—When to Step In and When to Step Back Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. "When they start connecting and having an interesting discussion, I go to the …
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Sara Di Gregorio: Rebuilding Agile Team Connection in the Remote Work Era Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. "The book helped me to shift from reacting to connecting, which completely changed the quality …
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Sara Di Gregorio: When Teams Lose Trust—How Scrum Masters Rebuild It One Small Change at a Time Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. "I continue to approach this situation with openness, positivity, and tru…
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BONUS: Flawless Execution — Translating Fighter Pilot Precision to Business Results In this powerful conversation, former fighter pilot Christian "Boo" Boucousis reveals how military precision translates into agile business leadership. We explore the FLEX model (Plan-Brief-Execute-Debrief), the critical difference between control-based and awarenes…
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Alidad Hamidi: When Product Owners Facilitate Vision Instead of Owning It Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: Co-Creating Vision Through Discovery "The best product owner I worked …
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