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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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Conversations from the world of classical music hosted by Presto Music's Paul Thomas, David Smith and Rob Cowan. Guests have included artists such as Jess Gillam, Anna Lapwood and Patricia Kopatchinskaja, and respected writers and critics like Rob Cowan, David Hurwitz and Andrew Mellor. Visit us at www.prestomusic.com
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Artwork
 
Musings on technology from long time database professional. Some times we can’t dedicate 100% of our attention to blog posts, or videos, or webinars, so whether you are working, or just working out. you can enjoy these podcasts alongside the daily grind
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show series
 
Empathetic marketing is having a moment. But really, this trend has been a long time coming. Buyers today are savvy, everything is available online, and they have no patience for brands that don't understand them or their needs. My guest today, Tim Leon, coined the term Return on Empathy and talks about all that companies gain when they engage in m…
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According to the NIH, an estimated 6.7M Americans 65+ are living with Alzheimer's dementia. This number could grow to 13.8 million by 2060 barring the development of medical breakthroughs. Today, you'll learn why dementia is not a disease, but a symptom, and what caregivers go through, experience, and need - especially from their managers and workp…
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Today we're diving into Pillar Four of the 5 Pillars of Effective Empathetic Leadership featured in the new book coming September 10, The Empathy Dilemma - Decisiveness. Yes, factoring in various viewpoints is the way forward for empathetic leaders - and enables us to see more opportunities and avoid more risks. But we must combine that with swift …
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Another second-album episode! A follow-up not to a trailblazingly exploratory recording (as when we spoke to Heloïse Werner last episode) but to a quietly uplifting one, filled with spirituality and peace. The Poor Clares of Arundel appeared on many people's musical radar back in 2020, when their album Light For The World was released into the mids…
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What does it mean to tap into empathy and reimagine the life and experiences of someone only mentioned in a few sentences in history, whose story remains untold? My guest is Esther Goldenberg, educator and author of the Biblical fiction novel, The Scrolls of Deborah. We discuss how a few lines in the Bible sparked Esther's curiosity to imagine this…
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How do you get analytical, process-driven people like engineers, lawyers, and doctors to see the value of empathy and human connection? It's not that they CAN'T embrace it. It's just that they see the world and how to solve problems differently. My guest, Dr. Nicole Price believes two things: 1) everyone wants to do a good job and 2) empathetic lea…
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We talk a lot about the importance of self-awareness and self-care in helping you be a more empathetic and effective leader. In fact, those are two of my five pillars in my book, The Empathy Dilemma because they are vital to being a more effective leader and human. You may think of the traditional modalities, but have you considered hypnosis? Today…
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Hot on the heels of 2022's Phases comes a second album from acclaimed young singer-composer Heloïse Werner, Close-Ups. Drawing together works by Bingen, Strozzi, the French Baroque composer Julie Pinel, and Errollyn Wallen, it also features compositions by Werner herself - including Les Leçons du Mardi, an acerbic, witty piece biting back against c…
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The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves to help leaders dedicated to people-centered practices to get the best performance possible and balance the demands of the business with the needs of their people. I am so excited to share th…
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The research is clear: investing in diversity, equity, inclusion, and belonging contributes to your bottom line. I hate to be so crass about a topic that should just be something we care about as humans connecting with other humans, but with all the recent backlash about diversity and equity initiatives, we have to get executive attention somehow. …
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This year the Berliner Philharmoniker celebrates two anniversaries, with the online Digital Concert Hall turning 15, and the Berliner Philharmoniker label marking its first decade. Rob Cowan spoke to Olaf Maninger, who alongside a busy schedule as principal cellist with the orchestra, is General Manager of Berlin Phil Media GmbH, and has been one o…
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Post-pandemic leadership can be challenging. With the current market and increased expectations workers, leaders, and mid-level managers are squeezed, balancing the needs of the business with the demands of their people. This is why I'm excited to talk to a Chief People Officer of a global organization that is doing the work, navigating the journey…
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You might know Martin Bach from his current role of talking about the new JavaScript engine in Oracle Database 23ai. But long before that, Martin has been a well respected professional in the Oracle community, with many a DBA being in debt to his knowledge and assistance. In the final part of this 3 part series, Martin and I talk about working for …
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Visiting snow leopards in their natural habitat or hanging with penguins in Antarctica is a life-changing way to engage with nature but it's not within the grasp of most people. So how can we leverage technology to offer that exposure and foster empathy for wildlife conservation? My guest today, Gautam Shah, figured out a way to combine his passion…
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Self-care is more than just manis, pedis, and massages. It is vital to helping leaders embrace empathy while also making tough business decisions, holding people accountable, and setting high-performance standards. It matters because depleted leaders are ineffective leaders. To access the episode transcript, please click on the episode title at www…
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You might know Martin Bach from his current role of talking about the new JavaScript engine in Oracle Database 23ai. But long before that, Martin has been a well respected professional in the Oracle community, with many a DBA being in debt to his knowledge and assistance. In this episode, Martin and I talk about the role of social media (blogs, vid…
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You might know Martin Bach from his current role of talking about the new JavaScript engine in Oracle Database 23ai. But long before that, Martin has been a well respected professional in the Oracle community, with many a DBA being in debt to his knowledge and assistance. In this episode, Martin and I talk about the beginnings of his Oracle career …
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What do psychological safety, your team's performance, and sports coaching have in common? Today, you're going to find out how belonging helps you innovate and perform beyond even what you thought possible. Today, Diana Cutaia defines what we mean by "peace" and that it is more than just the absence of violence. She also breaks down psychological s…
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The most popular question I get, by far, is how to balance empathy and accountability. often a false impression of empathy that makes us ask this question in the first place. Today, I'm talking with Andrea Butcher, CEO of HRD, a Leadership Development Company. Andrea is a visionary—she knows how to lead organizations from big picture to execution. …
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When you think of emotional intelligence, there are still many leaders out there who falsely believe it has no place in business. Business is about logic, not emotions, right? Wrong. How can being aware of yourself and others not have a place in an environment where relationships are everything? My guest today is Robin Hills. He defines emotional i…
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The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves to help leaders dedicated to people-centered practices to get the best performance possible and balance the demands of the business with the needs of their people. I am so excited to share th…
  continue reading
 
US Surgeon General Vivek Murthy has called out an epidemic of loneliness and highlighted how workplaces are one way to help. How can people get their needs for connection and recognition met in appropriate ways at work? And how does this impact the overall performance of the organization? I dug into these questions and more with Logan Mallory. Toda…
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Could YOU or YOUR company survive if you had to live and work with your customers and coworkers? Hearing every bit of praise, every complaint, and every...everything? That's what life is like for the cruise industry, where crew and customers live together for weeks in the middle of the ocean. And it's why my guest today, Paul Rutter, helps land-bas…
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A common theme in my 30 years of using Oracle technology is that people love to label any and all things Oracle as "cool tech but way too expensive". But this argument is a reflection of a very dated view of Oracle, because times have changed. Nowadays there is a plethora of tools, platforms and initiatives provided by Oracle that are 100% free to …
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Marketing often relies on a lot of "tricks" to reach people in this noisy world. But we have an opportunity to be more intentional and responsible in our marketing - and when we do, that leads to increased customer engagement, loyalty, and yes, profit. Today, I talk with Kat Kennan about trauma-informed marketing and how we can rethink the way we p…
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My guest today, Charles Gellman, is the CEO & Co-founder of HiDO Health and he has leveraged empathy from his own health experiences into AI-assisted robotics that will alter the future of medicine and healthcare. Charles is an outgoing data scientist with a Masters in Clinical Informatics, an accomplished speaker, and one of the top voices on AI-a…
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I've often said that many entrepreneurs get their business ideas from practicing empathy. From either experiencing a pain point themselves or wanting to solve a pain or provide a benefit to an audience who needs it. Today, we talk to one such start-up entrepreneur, Shizu Okusa, the Founder and CEO of wellness company Apothékary. Today, Shizu shares…
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A common theme in my 30 years of using Oracle technology is that people love to label any and all things Oracle as "cool tech but way too expensive". But this argument is a reflection of a very dated view of Oracle, because times have changed. Nowadays there is a plethora of tools, platforms and initiatives provided by Oracle that are 100% free to …
  continue reading
 
Burnout is one of our biggest workplace challenges. Turnover and lost productivity due to burnout cost businesses $322B globally. Voluntary turnover costs 15+% of a company’s payroll annually. Most employees will seek out workplaces that support mental health in the future, showing the importance of these benefits in employee retention. Today, I ch…
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We are experiencing a transformation, an evolution in how we lead and what makes a successful leader. Today, I had a great conversation with Alain Hunkins, CEO and author of Cracking The Leadership Code: Three Secrets to Building Strong Leaders about the common leadership assumptions that can get people into trouble, the obstacles we face in how to…
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Violinist Francesca Dego kicks off the Busoni centenary celebrations with her new album, pairing his concerto with that of Brahms - a juxtaposition that might seem strange, until you realise (as Francesca describes) the deep connections between the two works, so much so that Busoni's concerto could even be seen as a direct homage to Brahms's. As we…
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Empathy is a superpower, yes, but what about those people you just truly believe are unbearable to work or talk with? I know someone is coming to mind for you. And how much more complicated does it get when you work for that someone, or they work for you? Today, I am delighted to share my conversation with leadership coach, speaker, and best-sellin…
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Resilience might be eligible for word of the year. You hear it everywhere you go. We talked a lot about resilience during the Pandemic. How do we bounce back and adapt? One definition of resilience is “The capacity to withstand or to recover quickly from difficulties; toughness.” Clearly, we need to embrace resilience as human beings. In a chaotic,…
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Can allyship be fun? Or do you envision every inclusion or diversity training as a slog? It doesn't have to be so heavy-handed! Today, Jeannie Gainsburg shares why, as a cisgender woman, she became a strong ally. We tackle how to get over the heaviness and blame of allyship and focus on having conversations with an open heart. We discuss pronouns a…
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Leaders, listen up: Have you ever heard the improv maxim, "Yes, and….?" In my work researching, writing, and speaking to audiences about the power of empathy, a magnet has pulled me to one notion that gets in the way in almost every dysfunctional workplace or societal conversation. Let me explain… To access the episode transcript, please click on t…
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Pianist Martin James Bartlett first came to many people’s attention in 2014, when he won the BBC Young Musician Award. A Proms debut followed the next year, and a recording contract with Warner Classics not long after. To date, both of Martin’s albums on Warner have been centred around a unifying core concept - recital-recordings with a clear and t…
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"You're so needy" - We say that like it's an insult sometimes, but yes, yes you are needy. Because you're human! And until we can learn to identify our needs, find the words to articulate them, and adjust our schedules and interactions on any given day to accommodate them, we are doomed to burn out and be more unproductive than we ever thought poss…
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How will AI transform leadership and work? Can we "delegate empathy" to it? Can we have empathic AI that fills a need we all have as humans? Today, I discuss all of this and the role of empathy in AI with my special return guest Minter Dial author of Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, the 2nd edition, jus…
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Login to a customer's Oracle Database and there are all sorts of permutations of how tablespaces are being used. Sometimes there is one giant tablespace for everything. Other times there are multiple tablespaces for different schemas, or different object types. The thinking on how tablespaces should be used has evolved over many years, and in this …
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When you think about your company's DEI efforts, are formerly incarcerated people in that equation? Probably not, right? Most companies shy away from hiring returning citizens for fear they can't be trusted, will not deliver value, or won't show up. And you would be wrong. Today, Trent Griffin-Braaf shares his story, breaks apart negative stereotyp…
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Benevolent cyborgs. Not a phrase you hear often these days. With all the hand-wringing and media fear-mongering about AI and new technologies, we seem to have lost the bigger vision of how technology can improve our lives. That's why today, I'm speaking with Dr. Cori Lathan, a techno-optimist who believes technology can be used to build empathy and…
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As every opera-fan must surely be aware by now, December saw the centenary of Maria Callas’s birth, and Warner Classics marked the occasion by issuing the most comprehensive collection of her recordings ever released – clocking in at a whopping 131 CDs, La Divina offers the chance to experience Callas’s unique qualities in all 74 roles for which au…
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Welcome the final Hot Take of 2023! In this final Hot Take of the year, I'll share a bit about how to find joy in what can feel like a dark, bleak time in the world and what empathy calls us to be for others. And I share an anecdote from my 9-year-old son that prompted me to think about how some leaders are being a bit lazy when it comes to reaping…
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