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Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level!
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Raising Tech is your guide to understanding the role technology plays in your community, where to invest to transform culture, and how to bring your team and residents along the journey. Tune in for tech trends, hot topics and meet the people behind the tech landscape in senior living to gain practical technology knowledge you can apply in your community today. Powered by Parasol Alliance (www.parasolalliance.com), The Strategic Planning & Full-Service IT Partner Exclusively serving Senior L ...
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Introducing "IT Unplugged" - your go-to podcast for all things IT, Cybersecurity, Business, and Technology! Join our experts as they break down complex topics into simple, easy-to-understand concepts. In each episode, we'll explore the ever-evolving digital landscape and provide practical insights to help your business navigate this exciting world. From cybersecurity best practices to the latest tech trends, we've got you covered. No IT jargon, no complicated explanations - just straightforw ...
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The podcast that helps MSPs get ahead. Join Brendan Ritchie each week to hear the latest news, insights, and opinions that matter to people working in Managed Service Providers (MSPs) and telcos in Australia and New Zealand. Insights as a Service is the podcast that pulls together the key industry talking points and combines them with real world experiences shared by industry leaders to deliver value to professionals working in tech. Each episode is made possible by the microphones, studio s ...
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Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you ...
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Interarbor Solutions' Briefings Direct: Unique B2B informational podcasts that offer the value of objective perspectives from leading industry analyst Dana Gardner. Briefings Direct delivers actionable knowledge on the latest enterprise IT subjects to those who need to know the most about the business of IT now.
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BrightGauge is a business intelligence tool focused on the IT Service Provider and MSP industry. Using our SaaS platform, Service Providers can generate customizable performance reports and dashboards based on their own unique data sources. No more logging in and out, toggling windows or juggling multiple platforms - BrightGauge eliminates the data silo so you can save precious time and energy. We integrate with ConnectWise, QuickBooks, ConnectWise Hosted, Autotask, Kaseya, LabTech, Tigerpaw ...
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In this episode of "Sunny Silver Linings," I interview Brad Schow about the transformative power of MSP communities. We explore the idea that one plus one isn't just two; it’s equal to eleven. By embracing an abundance mindset and a Go-Givers approach, we can unlock limitless potential in the total addressable market. Instead of viewing other MSP p…
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IT Roadmapping: Fuel Your Business Growth | IT Unplugged Brandon and Joe break down IT roadmapping on this week's IT Unplugged. We dig into why planning your tech strategy is crucial, even if you're not an IT whiz. Learn how to: Align your technology with real business goals Get buy-in from skeptical executives Overcome common planning pitfalls We …
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In this essential episode of IT Unplugged, Brandon and Joe unpack the critical elements of building a top-tier IT and cybersecurity team in today's rapidly evolving digital landscape. They kick off by exploring the vital balance between technical prowess and cultural fit when hiring for IT security roles. Joe shares insider tips on identifying cybe…
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In this episode of Raising Tech, host Amber Bardon chats with Ernie Ianace, North America President of Amba, an AI-powered health platform for senior living. Ernie shares his journey as a serial entrepreneur and how personal experiences led him to the world of senior care. Amba’s platform is all about proactive, personalized care, helping communiti…
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In this episode of Sunny’s Silver Linings podcast, IT By Design CEO Sunny Kaila engages in a thought-provoking conversation with James Hwang, author of Dare to Fail, about the transformative power of embracing failure in leadership. Discover how to redefine failure as a stepping-stone for growth and innovation. Hear James’s perspective on shifting …
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In this episode, we walk through a step-by-step demonstration of how to navigate and use the control panel on your iPhone. Whether you're adjusting brightness, connecting to Wi-Fi, or turning on Do Not Disturb mode, our simple and clear instructions will help you take full control of your device. This tutorial is designed especially for senior livi…
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Join us for an inspiring conversation with Joe LaChapell, VP of IT at M2 Technology, as he shares his journey from aspiring teacher to tech leader. With over 20 years of experience in warehousing leadership, Joe offers unique insights on team building, leveraging individual strengths, and fostering a positive workplace culture. Discover how Joe's b…
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We’re excited to welcome Hoyle Koontz, a senior living industry veteran with over 15 years of experience! Hoyle is the co-founder of The Vectre, and his innovative sales enablement platform, YourTour, is driving efficiency in over 60 senior living communities, helping teams make memorable first impressions. 🌟 Listen as Hoyle shares his journey from…
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In this episode of Sunny's Silver Linings podcast, IT By Design Founder & CEO Sunny Kaila interacted with Johan Hammerstrom, CEO of Community IT Innovators, to discuss the power of purpose-driven leadership in the MSP space. Johan shared valuable insights on aligning business goals with customer needs, building a strong organizational culture throu…
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Dive into the unique IT challenges faced by video and photo professionals with Tony Reale, founder of Creative Edge Productions and NextWaveDV. In this episode of IT Unplugged, discover essential strategies for managing massive file sizes, implementing robust backup systems, and navigating the complexities of modern creative workflows. Tony shares …
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Explore the evolving role of Chambers of Commerce in the digital age with David Vander Bloomen, CEO of the De Pere Area Chamber of Commerce. In this insightful episode of IT Unplugged, discover how local business organizations are leveraging technology to enhance member engagement, support small businesses, and drive community growth. David shares …
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In this episode of Raising Tech Podcast, host Amber Bardon sits down with Kasey Devine from Procare HR, a nationwide HR managed services firm specializing in senior living operators. They discuss the origins, growth, and unique services of Procare HR, which include everything from scheduling and labor management to talent acquisition and payroll. T…
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In this special episode of Sunny’s Silver Linings, host Sunny Kaila interacted with Ben Tercha, COO of Omega Systems, to explore his 19-year journey in the managed service provider (MSP) industry. From building strong customer relationships to leading high-performing teams, Ben shares actionable insights for growing your MSP business. Key takeaways…
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Dive into a comprehensive analysis of the recent CrowdStrike incident that caused widespread disruptions and billions in damages. In this episode of IT Unplugged, hosts Brandon and Mike break down the technical aspects of what went wrong, explore why remote fixes were impossible, and discuss the broader implications for cybersecurity and software d…
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Charles, a Tech@Home technician, discusses the rise and sophistication of tech scams. He covers various types, including phishing and spam emails, IRS letter scams, and the prevalent Microsoft/Windows hoax scam. Charles shares real-life experiences of victims, emphasizing the importance of vigilance and practical tips for avoiding these scams. Char…
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Today on IT Unplugged, we're sharing game-changing insights for anyone navigating the complex world of nonprofit technology. I had the privilege of speaking with Abby, Executive Director of Jackie Nitschke Center, about how forward-thinking nonprofits are using IT to amplify their impact. Here's what you'll learn: · Innovative approaches to IT on a…
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In this episode of Sunny’s Silver Linings, IT By Design CEO Sunny Kaila talks with Sumeet Sabharwal, CEO of Netgain, and Frank DeBenetto, General Manager of MSP Suite at Kaseya, about the challenges MSPs face with profitability and share actionable strategies for expanding beyond regional boundaries and maximizing value. Key Topics Covered: Overcom…
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Join us for an insightful episode of IT Unplugged as we sit down with Stephen, M2 Technology's newest IT consultant. With a passion for technology that started at age eight, Stephen shares his journey from fixing computers for snacks to becoming a seasoned IT professional. In this episode, we explore: Stephen's unique path into IT, starting with a …
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Breaking In to Stay Secure: The Penetration Testing Deep Dive You Can't Miss Ever wondered how ethical hackers protect your business? Our intern Alexander takes us on a journey from tech-curious kid to cybersecurity pro, revealing: Why your network is like your home (and how to lock it down) The #1 vulnerability you're probably overlooking How AI i…
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In this episode of the Raising Tech Podcast, Amber Bardon welcomes Ramiro Maldonado, Director of Business Development, and Geoff Wright, Chief Science Officer from UprightVR. UprightVR is at the forefront of using advanced virtual reality technology to assess balance and develop personalized fall prevention strategies, aiming to enhance mobility, s…
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In this episode of Sunny's Silver Linings, IT By Design CEO Sunny Kaila sat down with Max Kaplan, Director of Engineering at Machado Consulting, Inc., to discuss the importance of a people-first culture in business. Max shared how adopting IT By Design's talent operating system, Team GPS, transformed their team's dynamics by improving goal setting,…
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Buckle up, business owners! We're diving deep into the world of cyber liability insurance with Kelly from Paroubek Insurance. In this episode, we unpack why cybersecurity isn't just for the big fish anymore and how your small business could be swimming in dangerous waters without proper protection. From the Target breach that shook the industry to …
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The next BriefingsDirect enterprise architecture (EA) discussion explores how a comprehensive portfolio of open standards and associated best practices powerfully supports digital business transformation. As companies chart a critical course to adopt agility using artificial intelligence (AI)-driven benefits, they need proven and actionable structu…
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In this enlightening episode of IT Unplugged, we sit down with Alexander, M2 Technology's 18-year-old intern with big dreams in the world of cybersecurity. Alexander's journey into IT is as unique as it is inspiring. We explore how his passion for real-time strategy games sparked an interest in computer programming, eventually leading him to pursue…
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Once a month, we bring you a special episode dedicated entirely to resident technology, covering education, common issues, tips, tricks, and more. 📚 These episodes are designed to educate, inform, and keep you updated on the ever-evolving world of technology. Today’s episode will guide you on recognizing and avoiding malicious emails. You can liste…
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In this insightful episode of Sunny's Silver Linings podcast, IT By Design CEO Sunny Kaila is joined by Ann Sheu, Founder & CEO of Mpowered Families, to explore the keys to relationship success at home and work. Ann shares her personal journey, the founding of Mpowered Families, and practical strategies for improving relationships through intention…
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In this eye-opening episode of IT Unplugged, we dive deep into the world of Artificial Intelligence and its impact on cybersecurity and IT. Discover how AI is revolutionizing business protection, with a special focus on SentinelOne's AI-powered endpoint protection. Key topics include: Real-world applications of AI in daily life and business The lea…
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Join Amber Bardon as she interviews Ken Reinstein, Vice President of Business Development at CaringOnDemand. Discover how CaringOnDemand enables individuals and their families to easily request caregivers at the touch of a button! Ken talks about the origins of CaringOnDemand, its modern features, and its transformative impact on caregiver services…
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Dive into the world of effective IT budgeting and planning in this essential episode of IT Unplugged. We break down the key components of an IT budget, including cybersecurity, hardware, software, internet, and email services. Learn the importance of asset tracking and strategic hardware replacement schedules for computers, routers, and servers. Di…
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In this episode of Sunny's Silver Linings, hosted by IT By Design CEO Sunny Kaila, we have an engaging and insightful conversation with Brian Hoppe, a strategic coach for MSPs. Brian shares his entrepreneurial journey, offering valuable advice for new and existing MSP owners. From the importance of finding your niche to the critical role of company…
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Is your company ready to outsource its IT? In this episode of IT Unplugged we break down the telltale signs that your business might benefit from external IT support, reveal the red flags to watch for when choosing a Managed Service Provider, and explore scenarios where keeping IT in-house could be the smarter move. Whether you're a small business …
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Our latest episode introduces Neil Krauss, founder and chief product officer of Senior Sign. Senior Sign is an e-signature software designed for senior living communities, offering features like compliance tracking, remote and mobile signing, electronic faxing, and centralized cloud storage for documents. The goal is to simplify and streamline the …
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Human Error: The Achilles' Heel of Cybersecurity - How Effective Training Can Save Your Business Did you know that 95% of data breaches stem from human error? In this eye-opening episode of IT Unplugged, we dive deep into the critical role of cybersecurity training in protecting your organization. Learn why traditional, boring computer modules fall…
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We're thrilled to launch a new mini-series, Raising Tech Resident Exclusives. Once a month, we’ll feature episodes dedicated to resident technology, covering education, common issues, tips, and more. Our goal is to educate and inform residents about today's tech world. For those unfamiliar with our Tech@Home program, we offer on-site support throug…
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Join IT By Design CEO Sunny Kaila as he chats with Christopher Vollmond-Carstens, Chief M&A Officer at Ntiva Inc., about the latest trends in the MSP mergers and acquisitions (M&A) landscape. Discover strategic advice, future predictions and the role of global teams in this insightful episode of Sunny's Silver Linings. Don’t miss out on expert tips…
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Discover the truth behind the IT world's biggest misconceptions! In this eye-opening episode of IT Unplugged, we're busting the top 5 myths about IT professionals that have been circulating for far too long. Get ready to challenge your preconceptions and gain a fresh perspective on the diverse, dynamic individuals who power our digital world. We'll…
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On our latest episode, we have HeartLegacy joining us for the second time! We are excited to welcome Christie Freeze, the Partnership Growth Manager at Heart Legacy. We’re diving into how HeartLegacy and SalesMail have evolved post-COVID and discussing the innovative ways senior living communities are maintaining human connections through digital i…
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In this episode of IT Unplugged, we dive into the world of IT jargon and break down complex technical terms into easy-to-understand explanations. Join us as we put Mike, our resident IT expert, in the hot seat for a rapid-fire round of questions covering a wide range of IT concepts. From "cloud computing" and "cybersecurity" to "machine learning" a…
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Welcome to the latest episode of "Sunny's Silver Linings" podcast, hosted by IT By Design CEO Sunny Kaila. In this episode, Sunny engaged in insightful discussions with Lori Patrick, Vice President of Central Services at 1Path, and Luca Jacobellis, Chief Operating Officer at 1Path. Join us as we explore their perspectives on leadership, technology …
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In this eye-opening episode, we tackle the all-too-common mindset of "It won't happen to me" when it comes to cybersecurity. Many business owners believe they're immune to cyber threats, but the harsh reality is that no one is safe in today's digital landscape. Did you know that a staggering 70% of businesses will experience a cyberattack at some p…
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In this episode, we talk with Aaron Mayer, Director of Sales at Bear Robotics, about the integration of robotics in senior living dining operations, highlighting the benefits and addressing common concerns. The key points discussed include: Current Challenges in Senior Living Dining Overcoming Resistance to Robotics Implementation Process Myths and…
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In this lively and engaging episode, we dive into the world of technology and share our top picks for professional and personal gadgets. From the sleek and innovative Apple products to the game-changing Remarkable 2, we explore the devices that have transformed the way we work and play. The conversation takes an interesting turn as we delve into th…
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How to Choose the Right IT Partner for Your Business | IT Unplugged Podcast In this episode of the IT Unplugged Podcast, we focus on the crucial topic of selecting the ideal IT partner for your business, with a special emphasis on cybersecurity. As technology continues to evolve and cyber threats become more sophisticated, it's essential to have a …
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We have a very special episode for you. Amber Bardon hosted a live episode of Raising Tech Podcast in which we had multiple panelists that spoke on AI. The full video is available on our YouTube channel. This is your chance to redefine your approach to senior living and stay ahead of the curve in innovation. In this pre-recorded episode, you'll get…
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In this episode of IT Unplugged, the experts at M2 Technology dive into the world of remote work and its impact on the next generation of employees. As remote work becomes the new norm, it's crucial to understand how to effectively secure and manage a remote workforce. We'll discuss the importance of Virtual Private Networks (VPNs) and how they pro…
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In this episode, Amber Bardon interviews Michelle Christensen, Senior Director of Clinical Solutions at Medline, and Ashley Douglas, Corporate Director of Quality and Compliance at Lutheran Life Villages. They discuss the FitRight Connect, a Wi-Fi-enabled wetness sensing system for managing incontinence in healthcare settings. The episode explores …
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The latest episode of the "Sunny’s Silver Linings" podcast featuring Jonathan JB Lamb, CEO of Wolf Consulting is out, and you must listen to it now! Tune in to hear JB’s inspiring leadership journey, unique insights on the MSP industry, and his strategies for driving growth and innovation. Don't miss this deep dive into effective MSP leadership and…
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The next BriefingsDirect expert interview podcast explores best practices for deploying artificial intelligence (AI) with a focus on sustainability and strategic business benefits. As AI rises as an imperative that impacts companies at nearly all levels, proper concern for efficiency around energy use and resources management has emerged as a key i…
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In this episode of the IT Unplugged podcast, we dive deep into the critical topic of data backup and why it's essential for your business's survival. Join our IT and cybersecurity experts as they discuss the risks of ransomware attacks, natural disasters, and the high costs of downtime when your business isn't running. Learn why having a robust dat…
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