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Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level!
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Raising Tech is your guide to understanding the role technology plays in your community, where to invest to transform culture, and how to bring your team and residents along the journey. Tune in for tech trends, hot topics and meet the people behind the tech landscape in senior living to gain practical technology knowledge you can apply in your community today. Powered by Parasol Alliance (www.parasolalliance.com), The Strategic Planning & Full-Service IT Partner Exclusively serving Senior L ...
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The podcast that helps MSPs get ahead. Join Brendan Ritchie each week to hear the latest news, insights, and opinions that matter to people working in Managed Service Providers (MSPs) and telcos in Australia and New Zealand. Insights as a Service is the podcast that pulls together the key industry talking points and combines them with real world experiences shared by industry leaders to deliver value to professionals working in tech. Each episode is made possible by the microphones, studio s ...
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Interarbor Solutions' Briefings Direct: Unique B2B informational podcasts that offer the value of objective perspectives from leading industry analyst Dana Gardner. Briefings Direct delivers actionable knowledge on the latest enterprise IT subjects to those who need to know the most about the business of IT now.
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Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you ...
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BrightGauge is a business intelligence tool focused on the IT Service Provider and MSP industry. Using our SaaS platform, Service Providers can generate customizable performance reports and dashboards based on their own unique data sources. No more logging in and out, toggling windows or juggling multiple platforms - BrightGauge eliminates the data silo so you can save precious time and energy. We integrate with ConnectWise, QuickBooks, ConnectWise Hosted, Autotask, Kaseya, LabTech, Tigerpaw ...
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Vestigo Ventures is a venture capital firm headquartered in Cambridge, Massachusetts, that invests in early-stage technology companies focused on financial services. Its team members, including advisors from academia and the corporate world, are entrepreneurial, highly experienced, and deeply grounded in financial services, asset management, behavioral finance, and growing start-up companies. The complementary strengths of its team members uniquely position Vestigo to identify, make and mana ...
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We’re excited to welcome Hoyle Koontz, a senior living industry veteran with over 15 years of experience! Hoyle is the co-founder of The Vectre, and his innovative sales enablement platform, YourTour, is driving efficiency in over 60 senior living communities, helping teams make memorable first impressions. 🌟 Listen as Hoyle shares his journey from…
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In this episode of Sunny's Silver Linings podcast, IT By Design Founder & CEO Sunny Kaila interacted with Johan Hammerstrom, CEO of Community IT Innovators, to discuss the power of purpose-driven leadership in the MSP space. Johan shared valuable insights on aligning business goals with customer needs, building a strong organizational culture throu…
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In this episode of Raising Tech Podcast, host Amber Bardon sits down with Kasey Devine from Procare HR, a nationwide HR managed services firm specializing in senior living operators. They discuss the origins, growth, and unique services of Procare HR, which include everything from scheduling and labor management to talent acquisition and payroll. T…
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In this special episode of Sunny’s Silver Linings, host Sunny Kaila interacted with Ben Tercha, COO of Omega Systems, to explore his 19-year journey in the managed service provider (MSP) industry. From building strong customer relationships to leading high-performing teams, Ben shares actionable insights for growing your MSP business. Key takeaways…
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Charles, a Tech@Home technician, discusses the rise and sophistication of tech scams. He covers various types, including phishing and spam emails, IRS letter scams, and the prevalent Microsoft/Windows hoax scam. Charles shares real-life experiences of victims, emphasizing the importance of vigilance and practical tips for avoiding these scams. Char…
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In this episode of Sunny’s Silver Linings, IT By Design CEO Sunny Kaila talks with Sumeet Sabharwal, CEO of Netgain, and Frank DeBenetto, General Manager of MSP Suite at Kaseya, about the challenges MSPs face with profitability and share actionable strategies for expanding beyond regional boundaries and maximizing value. Key Topics Covered: Overcom…
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In this episode of the Raising Tech Podcast, Amber Bardon welcomes Ramiro Maldonado, Director of Business Development, and Geoff Wright, Chief Science Officer from UprightVR. UprightVR is at the forefront of using advanced virtual reality technology to assess balance and develop personalized fall prevention strategies, aiming to enhance mobility, s…
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In this episode of Sunny's Silver Linings, IT By Design CEO Sunny Kaila sat down with Max Kaplan, Director of Engineering at Machado Consulting, Inc., to discuss the importance of a people-first culture in business. Max shared how adopting IT By Design's talent operating system, Team GPS, transformed their team's dynamics by improving goal setting,…
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The next BriefingsDirect enterprise architecture (EA) discussion explores how a comprehensive portfolio of open standards and associated best practices powerfully supports digital business transformation. As companies chart a critical course to adopt agility using artificial intelligence (AI)-driven benefits, they need proven and actionable structu…
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Once a month, we bring you a special episode dedicated entirely to resident technology, covering education, common issues, tips, tricks, and more. 📚 These episodes are designed to educate, inform, and keep you updated on the ever-evolving world of technology. Today’s episode will guide you on recognizing and avoiding malicious emails. You can liste…
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In this insightful episode of Sunny's Silver Linings podcast, IT By Design CEO Sunny Kaila is joined by Ann Sheu, Founder & CEO of Mpowered Families, to explore the keys to relationship success at home and work. Ann shares her personal journey, the founding of Mpowered Families, and practical strategies for improving relationships through intention…
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Join Amber Bardon as she interviews Ken Reinstein, Vice President of Business Development at CaringOnDemand. Discover how CaringOnDemand enables individuals and their families to easily request caregivers at the touch of a button! Ken talks about the origins of CaringOnDemand, its modern features, and its transformative impact on caregiver services…
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In this episode of Sunny's Silver Linings, hosted by IT By Design CEO Sunny Kaila, we have an engaging and insightful conversation with Brian Hoppe, a strategic coach for MSPs. Brian shares his entrepreneurial journey, offering valuable advice for new and existing MSP owners. From the importance of finding your niche to the critical role of company…
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Our latest episode introduces Neil Krauss, founder and chief product officer of Senior Sign. Senior Sign is an e-signature software designed for senior living communities, offering features like compliance tracking, remote and mobile signing, electronic faxing, and centralized cloud storage for documents. The goal is to simplify and streamline the …
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We're thrilled to launch a new mini-series, Raising Tech Resident Exclusives. Once a month, we’ll feature episodes dedicated to resident technology, covering education, common issues, tips, and more. Our goal is to educate and inform residents about today's tech world. For those unfamiliar with our Tech@Home program, we offer on-site support throug…
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Join IT By Design CEO Sunny Kaila as he chats with Christopher Vollmond-Carstens, Chief M&A Officer at Ntiva Inc., about the latest trends in the MSP mergers and acquisitions (M&A) landscape. Discover strategic advice, future predictions and the role of global teams in this insightful episode of Sunny's Silver Linings. Don’t miss out on expert tips…
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Ever wondered how to navigate the complexities of FinTech innovation and leverage AI for your startup's success? In this episode, Frazer and Kris discuss: Building and scaling FinTech startups, including strategic leverage, technology adoption, and effective partnerships with banks The importance of measuring and managing complexity within banking …
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On our latest episode, we have HeartLegacy joining us for the second time! We are excited to welcome Christie Freeze, the Partnership Growth Manager at Heart Legacy. We’re diving into how HeartLegacy and SalesMail have evolved post-COVID and discussing the innovative ways senior living communities are maintaining human connections through digital i…
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Welcome to the latest episode of "Sunny's Silver Linings" podcast, hosted by IT By Design CEO Sunny Kaila. In this episode, Sunny engaged in insightful discussions with Lori Patrick, Vice President of Central Services at 1Path, and Luca Jacobellis, Chief Operating Officer at 1Path. Join us as we explore their perspectives on leadership, technology …
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In this episode, we talk with Aaron Mayer, Director of Sales at Bear Robotics, about the integration of robotics in senior living dining operations, highlighting the benefits and addressing common concerns. The key points discussed include: Current Challenges in Senior Living Dining Overcoming Resistance to Robotics Implementation Process Myths and…
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We have a very special episode for you. Amber Bardon hosted a live episode of Raising Tech Podcast in which we had multiple panelists that spoke on AI. The full video is available on our YouTube channel. This is your chance to redefine your approach to senior living and stay ahead of the curve in innovation. In this pre-recorded episode, you'll get…
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In this episode, Amber Bardon interviews Michelle Christensen, Senior Director of Clinical Solutions at Medline, and Ashley Douglas, Corporate Director of Quality and Compliance at Lutheran Life Villages. They discuss the FitRight Connect, a Wi-Fi-enabled wetness sensing system for managing incontinence in healthcare settings. The episode explores …
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The latest episode of the "Sunny’s Silver Linings" podcast featuring Jonathan JB Lamb, CEO of Wolf Consulting is out, and you must listen to it now! Tune in to hear JB’s inspiring leadership journey, unique insights on the MSP industry, and his strategies for driving growth and innovation. Don't miss this deep dive into effective MSP leadership and…
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The next BriefingsDirect expert interview podcast explores best practices for deploying artificial intelligence (AI) with a focus on sustainability and strategic business benefits. As AI rises as an imperative that impacts companies at nearly all levels, proper concern for efficiency around energy use and resources management has emerged as a key i…
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In this episode, Amber Bardon welcomes John Sabec, Partner Account Manager at Prophix, and Lincoln Grimes, Finance Manager at WesleyLife. John provides insights into Prophix's history and its focus on solving Excel-related challenges & Lincoln talks about the necessity for efficient budgeting and planning tools. Listen to hear examples of Prophix's…
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This week’s episode of the “Sunny’s Silver Linings” podcast features MSP growth tips and insights from two seasoned entrepreneurs Patrick Clements and Michael Clements from SherpaDesk. In this episode, Sunny, Mike and Patrick delved into: — Navigating niche specialization for MSP growth — Prioritizing customer relationships for sustainable success …
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Tune in as Amber hosts a conversation with Maggie Seybold, Vice President of Customer Insights at WelcomeHome. By leveraging data analytics, WelcomeHome empowers sales directors to make informed decisions, optimize lead management, and enhance prospect interactions. Discover trends, such as the management of aggregator leads and proactive scoring s…
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Curious about the evolving landscape of growth equity investments in the FinTech sector and the role of AI in shaping the future of finance? In this episode, we discuss: How FinTech and AI are reshaping financial services and investment strategies Opportunities for applications of LLM technologies within financial services Matt’s learnings from bei…
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In this special episode of Raising Tech, Amanda Knapp, Marketing Coordinator at Parasol Alliance, sits down with Kati Jones, Director of Client Relationships for Parasol Alliance, to talk about the findings shared in their white paper, "Solving Staffing Challenges with Technology." In the white paper, 5,600 Senior Living community end users were su…
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ATTENTION all MSP leaders concerned about talent management and cultivating a strong company culture. Join Sunny, Jen Zaroski, Chief People Officer at VC3, and Todd Billiar, Director of Strategic Partnerships at IT By Design, as they delve into strategies for fostering a thriving company culture and building high-performing teams. Here's what you'l…
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Are you an MSP looking to take your business to the next level? Look no further and watch the latest episode of the Sunny’s Silver Linings podcast. Explore key insights from industry leader William Flannery on building a successful MSP with a focus on: — Client satisfaction: Moving beyond generic solutions to become a trusted advisor. — Employee re…
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How is AI reshaping geopolitical complexities and the competitive landscape of enterprise? In this episode, we discuss: The complexities of AI markets, from navigating open source versus closed systems to balancing innovation and margins in AI-as-a-service models AI in Enterprise: Scaling Startups vs. Incumbent Giants The geopolitical impact of AI …
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In this episode, Mary Greer, Director of Sales at Engrain, sits down with Parasol Alliance's Founder & CEO, Amber Bardon to talk about Engrain's tech products like TouchTour, TouchTour for iPad, and Sitemap, catering to Senior Living communities, improving sales processes with innovation and accessibility. Engrain's TouchTour facilitates in-person …
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Look who joined Todd Billiar for the latest episode of the “Sunny’s Silver Linings” podcast for an insightful discussion on the future of MSPs—Ahmed Fadili, VP of Managed Services and Cloud Operations at Focus Technology Solutions, and Chris Poulopoulos, VP of Systems Integration at New Era Technology. Catch the whole conversation to gather their a…
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In this episode of Raising Tech, our host, Amber Bardon, has a fascinating conversation with Jeff McSpadden, Co-Founder & CEO of Composure. They dive into how Composure leverages remotely-managed personalized soundscapes to enhance sleep quality within Senior Living communities. Explore how Composure's innovative SoundBlanket effectively reduces sl…
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The latest episode of the "Sunny’s Silver Linings” podcast Sunny’s conversation with Katrina Barnes, CEO at Beringer Technology Group, about: Importance of people in leadership: right individuals in right roles Building unique MSP identity: focus on customer service and tech advancements Future trends: AI revolution and shifting leadership dynamics…
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Join our Founder & CEO, Amber Bardon, on an exciting episode of Raising Tech, where she has a thought-inspiring conversation with Gregory Petrossian, Director of Sales at SkyPoint. SkyPoint is an AI-platform for Senior Living operators, which offers them the chance to chat with their data. Since SkyPoint's secure and unified platform helps communit…
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The next BriefingsDirect mobile devices security and privacy discussion examines how a new balance needs to be struck between giving users at the remote edge all the productivity they want, while protecting the most sensitive information. Listen to the podcast. Subscribe to it on iTunes. Read a full transcript or download a copy. Stay here to learn…
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The year’s first M&A panel of the "Sunny’s Silver Linings” podcast, Sunny engaged in an insightful discussion with industry experts Sam Levy, Partner – M&A Execution (Drakestar) and Christian Fulmino, SVP of Corporate Development and M&A (Dataprise) about the intricacies, current state and future trends of mergers and acquisitions (M&A) in the MSP …
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What role does AI technology play in shaping the businesses of the future? In this episode, we discuss: What it takes to build an AI business on today’s most cutting edge technology stack The challenges and opportunities presented by the new digital divide Building technology for small business customers Jimmy Hatzell, a seasoned SaaS startup profe…
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Join our host, Amber Bardon, on the latest episode of Raising Tech as she speaks with Dylan Conley, the Chief Technology Officer of LifeLoop. Discover how LifeLoop's platform is equipped with innovative tools that can improve community operations and enhance staff satisfaction. With LifeLoop technology, residents, families, staff, operators, and ow…
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The “Sunny’s Silver Linings” #podcast is back in the new year and with a discussion on the state of the channel in the new year. Sean Francis, CEO of Technology Assurance Group, Michael Hornby, CEO of Techmentum IT, and Al Alper, CEO of Absolute Logic share valuable perspectives and offer invaluable advice to newcomers and established players alike…
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In this episode, Joel Cormier, Director of Product Development at Viconic Health, sits down with Parasol Alliance's Founder & CEO, Amber Bardon to talk about Viconic Health's revolutionary and unique flooring solution that can minimize fall-related injuries for Senior Living community residents. Viconic Fall Defense is designed to work as a layer o…
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The next BriefingsDirect IT security best practices discussion examines how a leading German home builder has adjusted to a major economic market disruption. Germany’s home building demand has recently reversed, putting pressure on builders to reduce IT costs while remaining secure. Subscribe to the podcast on iTunes. Read a full transcript or down…
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Victor Cheng is a CEO Coach and independent board member for founders of SaaS companies. He has been featured as a business expert by major media outlets including MSNBC, TIME magazine, and The Wall Street Journal, Victor is a former McKinsey & Company consultant and has been a senior executive in several publicly owned technology companies. He’s t…
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In this episode of Raising Tech, our host, Amber Bardon, has a captivating conversation with Geert Houben, Founder & CEO of Cubigo, where he illustrates how Cubigo's cloud-based platform is connecting Senior Living prospects, staff, residents and families through a suite of services to enhance their quality of life. Cubigo's integrated management s…
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In today’s episode of “Sunny’s Silver Linings” #podcast, Rob Wilson, President of Employco USA, Inc. and Ainsley Lump, HR Manager from Entech US, talk to host Sunny Kaila about talent leadership, recruitment and retention. Rob and Ainsley share great insights into important topics such as: — The employer-driven talent market — Attracting top talent…
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In this exclusive interview from our Annual General Meeting this past October, Frazer Anderson sat down with general partners Mark Casady and Dave Blundin to discuss the profound differences between blockchain and AI, with a focus on the transformative impact of neural networks. The interview explores concrete examples of AI applications in financi…
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