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A Seat at the Table is a podcast from the Multicultural Foodservice & Hospitality Alliance. It offers a unique view of Cultural Intelligence and its importance to the workplace. With a goal of understanding the cultural differences and the uniqueness within multicultural communities, each episode takes the listener through first-hand experiences with topics such as: - Anti-Racism Behavior for Business - An Industry Call to Action for Diversity & Inclusion - Black Leadership Perspectives Each ...
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Panda Restaurant Group Shares About "A Culture of Giving"
27:11
27:11
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"What was authentic was really working with what our company values. If we already have a strong culture around values about giving and respect, being proactive, and having growth, then how did we make sure to elevate DEI that's already kind of built in into those values? Respect looks like being inclusive and showing that action." - Philline Zitin…
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What Your Asian Colleagues Want You To Know
52:14
52:14
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Gerry Fernandez, President & Founder of the Multicultural Foodservice and Hospitality Alliance (MFHA) moderates a panel of three Asian employees of Sodexo, Husein Kitabwalla, CEO Services Operations, Linda Lan, Director North American Strategic Sales and Elisa Huang, Sales Director, Business Solutions. These successful Asian American industry execu…
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Addressing Issues of Diversity and Racial Equity in the Restaurant Industry with Tom Bené
35:54
35:54
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“I think that most organizations today know that there's value created when you have that level of diversity because you get better thinking. You get better decision making.” – Tom Bené, President and CEO of the National Restaurant Association Listening to the people who are closest to the issue at hand is the best way to make change in an organiza…
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How Cultural Competency Helps Your Bottom Line with Seema Jain
28:40
28:40
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28:40
“It's an ROI. Like in any business, you invest in cultural competency. Not only will it help your bottom-line results, it can increase your employee engagement and increase your customer satisfaction.” - Seema Jain Some brands know how to build strong relationships with diverse and multicultural guests better than their competition. Marriott is one…
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How to Be a Good Ally to LGBTQ+ Colleagues with Isaac Rocha
36:53
36:53
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“I was trying to make sure that none of my identities were distracting from the message and being able to represent my company well.” - Isaac Rocha Diversity and inclusion does not begin and end with race. Members of the LGBTQ+ community are still in an uphill battle for protections and representation. Isaac Rocha is the Regional Development and In…
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Dispelling the Myths of Franchise Ownership with Aicha Bascaro
39:55
39:55
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“I think that the one thing that is constant in our lives is food. We all eat. The way that we bring culture to us is by sharing a meal. I absolutely believe that franchising and owning restaurants are a great way to go.” – Aicha Bascaro Business ownership is one of the ideals of the American Dream. Franchising offers a great entry into business be…
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How Businesses Can Become Anti-Racist with Dr. Kerry Mitchell Brown
31:00
31:00
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“Racism unfairly disadvantages individuals and communities and undermines realization of the full potential of the whole society through a waste of human resources.” – Dr. Kerry Mitchell Brown Many assume that racism ended with slavery, but the sad truth is that racism is embedded in the very DNA of our country. So how do we confront and dismantle …
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Cultural Intelligence And Why We Need To Understand It with Dr. Sandra Upton
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“We know that not only does cultural intelligence predict your ability to work effectively across cultures, but that it predicts the ability to build trust and cooperation and even negotiation effectiveness when working with others from other cultures. We know it predicts creativity and innovation. We know that it predicts workplace performance and…
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Diversity and inclusion are no longer just about awareness, it’s about action. Business success will depend on how well leaders manage and engage today’s diverse workforce and customer base. The foodservice and hospitality industry is incredibly diverse, but we have yet to see that broader community reflected in leadership and in the boardroom. Thi…
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