You can’t ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you’re soaking up what I’m spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podca ...
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261. The Ops Edition: Operators Questions Answered by Experts with Lynette Robinson
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In this episode of The Ops Authority Podcast, I'm joined by Lynette Robinson for our new "Ops Edition" Q&A. We're tackling operators' questions from our community, covering topics crucial for both business owners and employees in the operations field. We discuss innovative ways to surprise and delight retainer clients, strategies for effectively ma…
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260. Using Your Voice to Build Trust and Attract Clients with Jessica Rasdall
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On today’s episode of The Ops Authority Podcast, I am chatting with Jessica Rasdall about using your voice to build trust and attract clients. We are discussing more specifically on the importance of trust and effective communication for business success. Jessica shares strategies for creating trust and intimacy at scale. We highlight the power of …
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259. How to Guide Your Clients Through a Leadership Sabbatical with Alyson Caffrey
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Have your leaders thought about taking a leadership sabbatical? Alyson Caffrey, a small business Operations Strategist, is here to share more with us about leaders taking a “leadership sabbatical”. This structured approach allows overwhelmed business leaders to step back from daily operations and focus on strategic decision-making. Alyson outlines …
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258. Powerful Ways to Grow as an Operator (Even if You're Not Ready for the DOO Certification)
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Today on The Ops Authority Podcast I’m sharing some powerful ways to grow as an operator — even if you’re not ready for the DOO Certification! I am sharing the concept of your “next best self” (NBS) as a guiding principle for development. I share the importance of a supportive network, self-awareness, and motivation. I am also sharing a way that yo…
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257. From Actress to DOO: A Story of How Action Overcame Obstacles with Mylesha Morgan Ramey
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Welcome back to another episode of The Ops Authority podcast! On today’s episode, I have Mylesha Morgan Ramey on to share her inspiring journey from actress to DOO. Mylesha shares her unconventional career path, the challenges she faced, including a significant layoff, and how the DOO Certification and community played a crucial role in her transfo…
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256. How the Employee Path of the DOO Certification Set Bonnie Hoffman Up for Success
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Did you know that we have two different tracks that you can take within the DOO Certification? We have the business builder track and the employee track. In today’s episode, I am chatting with Bonnie Hoffman, a graduate of the Director Of Operations Certification as she shares her journey to success within our employee track. We chat about the impo…
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255. The Specific Steps I Take to Successfully Scale Small Businesses
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On today’s episode I am sharing the specific steps that I take to scale small businesses. I introduce my seven-step method that is specifically designed to help small businesses grow effectively. I highlight the importance of operational leadership, structured processes, and strategic planning while also sharing about the need for financial awarene…
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254. How to Position Yourself as a Strategic Partner with the Strategic Mapping Model™
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Welcome back to another episode of The Ops Authority Podcast! Today, I'll be discussing how to position yourself as a strategic partner using the Strategic Mapping Model™. I'll emphasize the importance of understanding a leader's vision and both the current and future state of the business. This model effectively identifies what is working and what…
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253. How Strategic Mapping™ Opened Doors for Kim Howard
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Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares…
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252. Natalie's Journey of Leadership, Legacy, and Learning While Balancing a Family
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On today’s episode, I am sharing an episode that I did on the podcast “Growing Pains” with Alyson Caffrey. Tune in as I share about my personal and professional journey while balancing a family. We discuss the challenges of leaving a corporate career to start a business while prioritizing family. I emphasize the importance of intuition, empathy, an…
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251. The Power of Case Studies for Service Providers with Dana Owens
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Have you used case studies in your business? On today’s episode, I am chatting with Dana Owens, owner of Next Level Copy, where we dive into the power of case studies for service providers. We discuss how case studies not only establish credibility but also showcase the effectiveness of our services and help attract our ideal clients. Case studies …
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250. How to Coach the Leader When You're a DOO with Lee Chaix McDonough
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Hey, hey friends and welcome back to another episode of The Ops Authority Podcast! On today’s episode, I have the pleasure of having Lee Chaix McDonough, the founder of Coach With Clarity with me. Together, we explore the vital skills that are crucial for high-level operators when working alongside leaders. We dove into the significance of harnessi…
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249. How To Sell Your Services When You Prefer to Be Behind the Scenes with Ryann Dowdy
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As operators, we are used to being behind the scenes. It’s where we are comfortable. Should this make it hard to sell your services? Absolutely not! In today’s episode, I bring on Ryann Dowdy to share more about how to sell your services when you prefer to be behind the scenes. Ryann is a sales expert, business strategist, connection marketing spec…
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248. Natalie's Interview: Confessions of a Terrible Leader
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I had the honor to be invited as a guest on “Confessions of a Terrible Leader” with Layci Nelson. I’m excited to share my interview with you! In this episode, I share the difference between foundational/operational leadership roles and more strategic leadership roles, the importance of setting clear expectations and defining success when bringing o…
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247. How Kara Barnes Designed Work She Loves After the DOO Certification
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Hey, hey friends! Welcome back to another episode of The Ops Authority Podcast! Today, I'm thrilled to have Certified DOO, Kara Barnes with us to dive deep into how the DOO Certification was the driving force in her journey to designing a career she truly loves. She gives a glimpse into her company, Backstage Ops, and her approach to business opera…
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246. The Journey from VA to Consultant with Sarah Neumann
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Welcome back to another episode of The Ops Authority podcast. I have certified DOO, Sarah Neumann, here to share about her personal journey from being a Virtual Assistant to becoming a certified Online Business Manager and Director of Operations. She’s currently a consultant with a focus on team development. We dive into Sarah’s shift from doing fr…
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245. How the Strategic Mapping Model™ Creates Freedom in Your Ops Career
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On today’s episode of The Ops Authority Podcast, I am sharing more about the Strategic Mapping Model™ and its significance for Directors Of Operations. It is not just a tool but the foundation of what we do as certified Directors Of Operations. The Strategic Mapping Model™ doesn’t just streamline operations but it builds freedom. I’m sharing those …
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244. The Difference Between Strategic Mapping and a Business Plan
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Do you know the difference between a business plan and a Strategic Mapping Model™? In today's episode, I am sharing those differences. The Strategic Mapping Model™ is taught in the Director of Operations Certification Program and is more practical for small businesses in today’s digital economy. It provides a clear, interactive framework that align…
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Welcome back to another episode of The Ops Authority Podcast! I am excited to share this one with you today. Once you become a Director of Operations, there are many routes to take in your business. Here, I am going to share 6 ways that you can design your DOO business! From Strategic Mapping™ to project management, you can take many routes. Tune i…
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242. Understanding Assessments Used by Service Providers
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On today’s episode, I am sharing the different types of assessments. These are particularly important in the hiring process. I’m diving deeper into the significance of the Kolbe A assessment and how knowing this can make a difference as a DOO! I even share how this assessment identifies strengths and helps match others to the right business roles. …
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241. 3 Ways to Convert Discovery Calls in 2024
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Are you having trouble converting discovery calls to paid clients? On today’s episode, I am sharing the 3 ways to convert these discovery calls! I discuss key strategies such as showcasing leadership and adaptability, actively listening, and providing tailored solutions. Tune in to hear how to move your prospective clients to paying clients! For fu…
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240. Set Yourself Apart in Your Next Interview
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Are you ready for your next interview? On today’s episode, I am sharing tips with you that you can use to set yourself apart! I share the importance of researching the company, understanding the job description, and using strategic thinking. I give you practical tips for crafting a strong introduction, giving clear answers, and maintaining professi…
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239. Upwork and Insight for Finding New Work and Clients with Meighan O'Toole
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Have you used Upwork to land clients? On today’s episode, I have Meighan O’Toole on to share more about her tactics for landing clients in our current market, with the use of Upwork! We unpacked the strategies and insights Meighan uses for service providers ready to gain more clients through Upwork. Tune in to hear all of the advice that she has to…
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Do you need clients? With this shifting market, I’m sharing ways that you can land clients now! I’m giving you several tips that you can use to push forward and land clients even with a changing economy. I share ideas such as recognizing the shift that has happened since the pandemic, setting clear goals, and maintaining regular client outreach. I …
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237. 3 Actions Operators Should Take When Imposter Syndrome Sets In
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Has imposter syndrome ever held you back? On today’s episode, I tackle the issue of imposter syndrome. I share my personal experience with imposter syndrome and give you a little interesting background on the history of it. I also share 3 actionable tips that you can take to overcome it, so that you don’t stay stuck! Tune in to hear more! For full …
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236. A Fulfilling Career Journey Because of the DOO Certification with Martina Douglas
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Are you ready for a fulfilling career? In today’s episode, I have Martina Douglas on sharing more about her journey through the DOO certification. We dive into how she made the leap into the DOO certification and how it has had a profound effect on her career. She shares more about what the DOO certification looked like for her and her success in t…
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235. Strategic Leadership in Government Contracting: Stephanie Marquardt's DOO Certification Journey
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In this DOO success story, I chatted with Stephanie Marquardt, the founder and CEO of Continuous Synergy LLC. We talked more about the work that she does with government contracting and the importance of operations, systems, and processes. Stephanie shares her personal journey with the DOO certification program and how it has been beneficial to her…
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234. How to Walk Away from Work as a Part of Your Uplevel
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It can be a tough decision to walk away from current work that no longer aligns with your personal and professional growth. On today’s episode, I want you to shift your perspective to think about it as part of your uplevel. It’s important to uplevel in your career and sometimes that means walking away from current work. I share insights on assessin…
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233. Revolutionize Your Thought Leadership to Flow and Innovate with Dr. Julia Colangelo
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Happy New Year! In this first episode of the year, I have Dr. Julia Colangelo, award-winning educator and researcher who specializes in flow and mindfulness, on the show today! Dr. Julia shares her expertise on how to achieve a state of flow for optimal performance. We talk more about the importance of adaptability, effective communication, and emb…
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What has been happening at The Ops Authority in 2023? Find out in this fun behind-the-scenes year in review episode. We are wrapping up 2023 by looking at my business and sharing my review. I do this behind the scenes episode each year because I really value transparency with those who support me! For full show notes visit theopsauthority.com/podca…
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231: 2024 State of the Union for Service Providers - Part 2
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What are the business trends that we see as we head into 2024? Today we are continuing our discussion of the State of the Union for service providers. Make sure to check out last episode's discussion for Part 1. For the past two years, I have gathered together some amazing peers who have a heart for service, and we come together to do a state of th…
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230: 2024 State of the Union for Service Providers - Part 1
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What are the business trends that we see as we head into 2024? For the past two years, I have gathered together some amazing peers who have a heart for service, and we come together to do a state of the union address. This gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always learning, growth and …
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229: What's the Difference in an OBM and a DOO?
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Are you unsure about the differences between the certifications of an Online Business Manager (OBM) and a Director of Operations (DOO)? We are diving into this very popular question: “What is the main difference between an Online Business Manager and a Director of Operations? You are not only getting my perspective, but five other people's perspect…
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228: Creating Operational Profit with Danielle Hendon
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How confident do you feel in your ability to parse financials and analyze profit? Today my friend Danielle Hendon joins us to talk about operational profit. We are both big proponents of creating operational profit for two reasons: The more profit a business has, the more enjoyable it is and the longer the business is able to survive and thrive As …
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227: Creating a Career Path as an Operator
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Do you know what level of service you provide in the hierarchy of operations? Most of us are meant for something more, and it is so easy to take the path of least resistance because we desire safety and security. Unfortunately that keeps you in the past version of yourself. My personal mission at The Ops Authority is to help women step into their n…
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Do you have trouble defining how you will best function in an organization? One of the things in our recent Director of Operations (DOO) training that we were showcasing, was some of the ways we help our students get results. One of the results that students desire is to understand the systems, tools and processes that have worked for me, so that t…
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225: Mastering the Art of Business Operations in the 4 Core Business Types
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How much variety is really within the Director of Operations (DOO) skillset? Today we are going to tell you about what it looks like to be a DOO in a variety of different business models. If you are interested in what it looks like to be a DOO this is going to be a phenomenal episode for you. You will hear from four women who have come through our …
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224: The DOO Download: Your Questions Answered (#7)
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Do you want your burning DOO (Director of Operations) questions answered? Today we are back for another round of The DOO Download, where you get your most frequently asked questions, answered. These questions come straight from you via our Facebook community or inside our DOO certification program. In this series we address common questions that po…
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223: How to Price Your Services as a Service Provider
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Does your pricing reflect the value that you bring to a business as a service provider? Today we are going to talk about how to price your services as an operator or a service provider. This question comes up often because we are always second guessing ourselves. I want to give you some guidance and help you ask the question, “Is what I’m doing tod…
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222: Should You Be a Generalist or a Specialist?
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How should you position yourself in the Director of Operations (DOO) market? Today we are asking the question, “Should I be a generalist or a specialist in my service area?” Even when you are an employee of a company, you may need to navigate this question. For full show notes visit theopsauthority.com/podcast/222. If you are on the path of becomin…
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221: How to Transition from a Contractor to an Employee
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Have you been considering joining an organization as an employee rather than an independent contractor? Have you been thinking about approaching your current client about considering you as an employee? Today I want to talk about the trend of people who are working as independent contractors inside of companies, who have the opportunity to move int…
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220: Reflections from Make Your Mark Live
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Are you wondering if a live event is worth the time and effort to attend? I have just returned from Jordan Gill’s annual event “Make Your Mark Live”, and I wanted to talk about the interactions and conversations I had. At the end of each year, I do an episode with some of my peers entitled “State of the Union for Service Providers,” and this episod…
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219: The DOO Download: Your Ops Questions Answered
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Do you want your burning DOO (Director of Operations) questions answered? Today we are back for another round of The DOO Download, where you get your most frequently asked questions, answered. These questions come straight from our Facebook community and/or inside our DOO certification program. In this series we address common questions that pop up…
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218: How to Add Strategy to Your Clients Business
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How do you move into a leadership and strategy role in the businesses you serve? Often, we get questions about how to become a strategic advisor or a strategic partner. I have mentored and coached hundreds of women to become Directors of Operations (DOOs), who uplevel to the next best version of themselves. We take your hard skills and amplify them…
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217: How to Build your Business Without Relying on Social Media, a Fancy Opt-In, or Any Ad Spend with the Boss Project
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Do you stress at the idea of creating content and designing your whole marketing strategy around being visible on social media? We have a special guest who is a legend in the online space, Abagail Pumphrey from Boss Project! She has helped service providers and small businesses for many years, and she is someone I have followed since beginning my o…
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216: Securing Corporate Client Contracts with your Operations Skills with Liz J. Simpson
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Have you ever thought about putting your DOO skills to work for a corporate client? Have you attempted to secure corporate contracts yet, or do you lack the confidence? Today, we are having a conversation with someone I look up to, Liz J. Simpson. We are both very passionate about helping women leverage their gifts and put them into the world so th…
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215: How 4 DOOs are Building Their Businesses in Their Own Way
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Are you curious which business model within the Director of Operations certification program will fit in with your lifestyle (or the lifestyle you are striving for)? Today we have a gang of ladies here to help answer your questions about the Director of Operations (DOO) certification program. I know many of you are wondering what exactly a DOO does…
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214: How to Move from Implementer to Strategist
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Do you feel that you are stuck in an implementer’s role, but have a desire to move to a strategist role? Are you unsure about the steps it will take you to get there? In today's episode we are going to talk about how to separate yourself from the implementer’s identity that you have coupled yourself up with for so long. You are ready to grow up and…
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213: How the Certification Moved Moira Cleary Forward
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Have you wondered about the ways Director of Operations (DOO) students are integrating what they learn in the program into their lives and their businesses? We have a special guest today, someone who has become a fast friend of our community, and a very successful student. I’m excited for you to hear about her experience and how she is navigating l…
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Are you using your leadership qualities in your role as an operator? How can you use these assets to get you to your next best self? Today, we are talking about what it really means to be a leader. Each I have doubled down on my gifts of leadership, they have paid dividends. I wanted to share what it means to be a leader and help you see how that a…
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