Dr. Ronald Ashri (Founder, OpenDialog) and Maaike Coppens (Chief Design Officer, OpenDialog) share their take on conversation design, conversational applications, conversational AI and much more with featured expert guests. OpenDialog is a SaaS and open-source no-code platform for creating sophisticated conversational applications from design to deployment. Have an interesting conversational story to share? Reach out to us at hello@opendialog.ai and we'll be in touch!
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Episode 11 - Testing & DevOps For Conversational AI
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In this conversation with John Kelvie we cover what it means for automated testing and DevOps in conversational space as well as: • Why you need to test conversations • How to start testing conversations • Design considerations when testing • The importance of use case selection • How to recommend relevant initial use cases • Why he started the Con…
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Episode 10 - Emerging Markets & Growing Adoption
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In this episode, we connect with the brilliant Caio Calado – Community Manager at Bots Brazil who shares his unique insights into the conversational AI and design ecosystem and community in Brazil. We discuss: · His unique journey into conversational applications · How the conversational design community is in Brazil · How the adoption of conversat…
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Episode 9 - The Future of Conversation Design
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In this episode, we are joined by Greg Benett - Head of Conversational Design at SalesForce. In this exhilarating episode, where conversation design brains connect, we talked about : * Building a diverse conversation design team * Pitfalls and challenges for Conversational AI today * What’s the future of conversation design * The Power of Patterns…
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In this episode, we talk with Hilary Black, Conversation Design Pioneer and initiator of a plethora of Conversation Design Community initiatives like https://www.conversationdesignerjobs.com/ and Conversation Design Internet Club Facebook Group, which Maaike was the very first member of! As a seasoned conversation designer, Hilary has tons of wisdo…
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In this episode, we are joined by Fred Dust - author of the Making Conversations book that we have referred to many times already in our podcast. It is such an honor to have Fred with us! We talk about all things conversation: * The intersection of human-human and human-machine conversations. * Having hard conversations and new ways of listening. *…
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Episode 6 - Life of a multimodal conversation designer
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In this episode, we are joined by Elaine Anzaldo - Conversational UX designer with NLX. Elaine is an inspiring voice in the industry, both for newcomers and experienced conversation designers alike. In this episode we explore: * Starting out in conversation design * Building your conversation design presence & portfolio * Interviewing for a convers…
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Join us for yet another inspiring and very insightful conversation with linguist and conversation design expert Maaike Groenewege. In this episode we explore: * Maaike Groenewege's journey into conversation design * Content modelling and its impact on conversation design * How machine learning and upfront modelling fit together * New language model…
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Episode 4 - Conversational UX Writing : Test, learn & play!
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In the 4th episode of the Open Dialogues podcast, we talk about the ins and outs of Conversational UX Writing with expert Gladys Diandoki. Gladys takes us on an exhilarating journey at the intersection of content design and conversation design, exploring: * What exactly is UX writing * What does the UX writing process look like (in theory and for r…
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Episode 3 : Conversation Design - Magic & Madness
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In this episode, featuring Rebecca Evanhoe, co-author of 'Conversation With Things' - we explore the magic and madness of Conversational AI. What is conversation design actually all about? What are some of the challenges the field is still facing? Why AI is not some kind of magic potion Why words matter: on diversity, inclusion and bias Use cases t…
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Episode 2 : Lessons learnt from building a tool for conversation designers
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Remember back in school, the night just before the school play and how nervous that made you feel? That's exactly what the last few days have felt like at OpenDialog as we are starting to massively let people into the tool and introduce them to the #opendialog way of #conversationdesign. More than just a tool, it's a framework - a different way of …
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In this first episode, Dr. Ronald Ashri and Maaike Coppens share their take on: What are conversational applications? OpenDialog: an origin story Why OpenDialog? From YAML to conversational platform Have a conversational story to share yourself? We'd love to hear from you! Reach out at hello@opendialog.ai and apply to be our next expert guest!…
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