Best pawsitiveleadershippodcast Podcasts (2024)

1
Practice Management Software Selection with Nancy Dewitz 35:44

17d ago35:44

35:44

In this episode with Andrea & David, they talk with Nancy Dewitz about Practice Management Software selection for a veterinary practice. Nancy educates us on the importance of selecting the right PMS, the importance and cautions on AI, and third-party software integrations. This is one you won't want to miss! Join us, grab a cup of coffee, or pour …

1
Paws for Thought: Inside the World of Veterinary On-Hold Messaging with Connie Gualiano 35:42

4M ago35:42

35:42

Join us on this episode of the Pawsitive Leadership Podcast as we sit down with Connie Gualiano, the owner and founder of PawsTime, a company that creates custom and unique on-hold messages for your practice. With 18 years of experience in the message-on-hold industry, Connie brings a wealth of knowledge to the table. We talk about client loyalty, …

1
Bitcoin and Veterinary Medicine with Isaiah Douglass 53:45

5M ago53:45

53:45

Andrea and David are joined by special guest Isaiah Douglass, a financial advisor and expert in bitcoin, to discuss the intersection of cryptocurrency and veterinary practices. As bitcoin and other digital currencies continue to gain popularity, veterinary practices are exploring how they can integrate these technologies into their business models.…

1
Leadership in a Veterinary Practice with Heather Pendergrast 42:58

5M ago42:58

42:58

In this episode, Andrea & David talk with Heather Prendergast, RVT, CVPM, SPHR, and the CEO of Synergie Consulting about all things leadership in a veterinary practice, including culture, KPIs, critical goals, and difficult conversations. As an author, technician, leader, manager, presenter, and advocate for our profession, you won't want to miss t…

1
Exploring Contracts with Randy Trammell, ESQ 49:07

8M ago49:07

49:07

Come hang out with Andrea and David as we explore the world of contracts in veterinary medicine with the extraordinary Randy Trammell, Esq! Randy explains the three things you should look for in any contract, owning a veterinary clinic as a non-DVM, common legal mistakes, and much more. Things get heated in this episode so be sure to tune in! Join …

1
Unlocking the World of Veterinary Pharmacy with Dr. Lauren Forsythe 47:41

9M ago47:41

47:41

Join Andrea and David as they delve into the fascinating world of veterinary pharmacy medicine with the insightful Dr. Lauren Forsythe. We explore the crucial realm of DEA compliance, discuss the distinctions between human and veterinary medicine, provide guidance on navigating the often complex process of securing prescribed medications when comme…

1
The Importance of Mentorship with Dr. Dani Rabwin 40:07

9M ago40:07

40:07

In this episode, Andrea and David talk with Dani Rabwin, DVM, Founder & CEO of Ready, Vet, Go, & associate veterinarian at VCA Broadway Animal Hospital about the importance of mentorship. Dr. Rabwin shares how mentorship is key to recruiting and retention with new and recent graduates. She digs into why it is important for veterinary practices to c…

1
The Importance and Growth of Shelter Medicine with Dr. Jennifer Hawkins 39:58

10M ago39:58

39:58

Join us as we sit down with Dr. Jennifer Hawkins, the Executive Director of the Southern California Veterinary Medical Association! In this insightful conversation, we delve into the ever-evolving landscape of shelter medicine within the veterinary industry, discussing its remarkable growth and its pivotal role in animal welfare. Dr. Hawkins also s…

1
Creative Leadership with Caroline Brookfield 45:18

10M ago45:18

45:18

In this episode, Andrea & David interview Caroline Brookfield, DVM, relief veterinarian, speaker, and stand-up comedian. We talk about how creativity can be vulnerable and rewarding at the same time and what creativity looks like in a veterinary practice. Dr. Caroline talks with us about how to rebound after a tough day using a creative space and h…

1
Cybersecurity in the Veterinary Practice with Will Lindus 40:51

10M ago40:51

40:51

In this episode, Andrea and David chat with Will Lindus, Director of Operations at IT Guru about all things cybersecurity. Will talks with us about phishing, antivirus, ransomware, RATS, quishing, and more! We learn what these are and how to keep our practices safe! Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay…

1
What Relief Veterinarians Can Do For Your Practice with Cindy Trice 47:38

12M ago47:38

47:38

In this episode, Andrea and David talk with Cindy Trice, DVM, Founder & CEO of Relief Rover, Co-Founder & Chief Innovation Officer of KickIt Pajamas, & Relief Veterinarian. Dr. Trice talks with us about how to find a Relief Veterinarian that fits your practice and how Relief Rover can work for you. Dr. Cindy gets into relationships with Relief Vets…

1
Leadership in a Veterinary Practice with Rob Best 38:51

1y ago38:51

38:51

In this episode, Andrea and David talk with Rob Best, CVPM, CFN, CEO at Best Leadership for the second time on the show. Rob talks with us about Psychological Safety, Organizational Culture and Agility, and Influencing Human Behavior. We talk about HOW leaders can care for people, our employees, and how leaders can lean-in to conversations. Join us…

1
DEI in Veterinary Leaders with Shandell Maxwell 43:10

1y ago43:10

43:10

You are not going to want to miss this episode! Andrea and David interview Shandell Maxwell, PhD, CEO at Byrd and Maxwell Coaching Institute, and Practice Manager at Tustin Legacy Animal Hospital. Shandell talks about her experience as a subject matter expert as a veterinary leader in diversity, equity, and inclusion, DEI. Shandell challenges us to…

1
Changing Leadership with Christine Stafford 46:18

1y ago46:18

46:18

In this episode, Andrea and David have a repeat guest, Christine Stafford, Co-Disrupter and President Partner Veterinary Emergency & Specialty to talk more about leadership in the veterinary space. Christine gives many examples, tools, and stories about how she is making leadership changes in her practice, and doing it successfully. She talks about…

1
Veterinary Mental Health and Wellbeing with Dr. Marie Holowaychuk 1:00:34

1y ago1:00:34

1:00:34

In this episode, Andrea and David interview Dr. Marie Holowaychuk, a Veterinary Mental Health and Wellbeing Advocate, Speaker, Consultant, and Criticalist with Reviving Veterinary Medicine. Dr. Marie talks with us about how she recognized her mental health was suffering, what she did to work through it, including tools we can use in practice and in…

1
Leading People in Vet Med with Jeff Katcherian 45:03

1y ago45:03

45:03

In this episode, Andrea & David talk with Jeff Kathcherian, Ph.D., owner of Only Cremations and SSO Medical Waste Management about leading people in veterinary medicine. Jeff's education and training in anthropology and intercultural diversity give a different lens on how vet med has its own culture. Jeff talks about how veterinary practice needs l…

1
How to Make Marketing Work for Your Practice with Kelly Baltzell 44:57

1+ y ago44:57

44:57

In this episode, Andrea & David have a chat with Kelly Baltzell, the CEO, and founder of Beyond Indigo, to talk all things marketing in veterinary medicine. Kelly tells us how to make a practice website, data, and marketing work FOR the business to create relationships and generate revenue, instead of being an expense we see on the P&L. Kelly walks…

1
Conversation About the Veterinary Industry Through a Fresh Lens with Sam Schopler 52:50

1+ y ago52:50

52:50

In this episode, Andrea and David talk with Sam Schopler, a third-year veterinary student at North Carolina University and a Veterinary Alliance Director at pet Desk. Sam is starting his career in vet med and has a unique perspective on our industry. Sam also has an entrepreneurial mindset and talks to us about leadership in the veterinary workplac…

1
The Role of Economics in Veterinary Medicine 57:41

1+ y ago57:41

57:41

Andrea and David talk with Matt Salois, Ph.D., with Veterinary Management Groups about the veterinary profession through the lens of a labor economist. Matt tells us about how veterinary practices can ready themselves for a 'slow-cession', he dives into 5 factors affecting the veterinary workforce, and how tools like telemedicine and mid-level prac…

1
Using AI to Increase Efficiency with Karen Felsted 40:33

1+ y ago40:33

40:33

In this episode, Andrea and David talk with Karen Felsted, CPA, MS, DVM, CVPM, CVA, the Founder of PantheraT Veterinary Management Consulting, about integrating AI into the veterinary space. How managers can increase practice efficiency, freeing up our teams to work on other revenue-generating tasks, which in turn drives revenue up! She drops some …

1
Supporting Vet Teams with Mental Health Wellness with Missy Filarecki 42:20

1+ y ago42:20

42:20

Andrea & David chat with Missy Filarecki, CVPM, CCFP, and Practice Manager at Just Cats Veterinary Clinic in NY. Missy shares her story of what led her to become a Compassion Fatigue Professional and how that training has helped her better support her team with mental health wellness. Missy shares practical ways to be mindful of mental health, how …

1
Engaging Clients in the 21st century with Mary Schwartz 42:53

1+ y ago42:53

42:53

Andrea & David have a great chat with Mary Schwartz, CVT, Senior Solutions Consultant at Pet Desk about leadership in veterinary medicine as an allied industry partner. Mary is on FIRE and passionate about leadership in practice. We talked about everything under the sun including what's next for vet techs in our profession, increasing client compli…

1
Recessions in the Veterinary Space with Darren Osborne 49:59

1+ y ago49:59

49:59

Andrea and David are rolling into 2023 with Darren Osborne, the Director of Economics at the Ontario Veterinary Medical Association discussing recessions in the veterinary space. Darren reviews how the last recession affected veterinary practices and how we can protect ourselves for the next one. Darren talks about setting fees, KPIs, and so much m…

1
Employee Centric Practices with Josh Vaisman 57:34

1+ y ago57:34

57:34

Andrea and David have Josh Vaisman, MAPPCP (Ph.D.), the Founder and Lead Positive Change Agent at Flourish Veterinary Consulting, back on the show for another round of PAWSitive Leadership through the lens of employee-centric practices. In this episode, Josh talks about leadership in the 21st century and how employee job satisfaction and commitment…

1
Creating an Employee Centric Veterinary Practice with Melissa Stedman 42:21

1+ y ago42:21

42:21

In this interview, Andrea & David talk with Melissa Stedman, CVPM, the Practice Manager at Brandywine Valley Veterinary Hospital about building better teams through pay equality, pay levels and pay scales. We get into what an employee-centric practice can look like through employee reviews, better work-life integration, and bottom-up leadership. Jo…

1
2023 Employment Trends with David Miklas 44:07

1+ y ago44:07

44:07

In this episode, Andrea and David interview David Miklas, with the Laws Offices of David Miklas, P.A. David is an employer-only attorney and we asked him what things is he seeing coming down the pipeline in 2023 and how the shifts in Administration might affect the veterinary profession and our practices. We chat about things we should steer clear …

1
Diversity, Equity, & Inclusion with Mia Cary & Monica Dixon Perry 51:39

1+ y ago51:39

51:39

You won't want to miss this episode where Andrea & David interview Monica Dixon Perry, CVPM, Director of Veterinary Consulting Services at Burzenski & Company, and Mia Cary, DVM, CEO and Change Agent at Cary Consulting. We define and discuss DEI, how to have sensitive conversations, and make the uncomfortable more acceptable. Monica and Mia share t…

1
Loyalty and Building Relationships with Brian Macrae 51:08

1+ y ago51:08

51:08

In this episode, Andrea and David interview Brian Macrae, the Founder & CEO at Rethink Veterinary Solutions. Brian digs into how practices can use the importance of relationships to build loyalty with clients through membership and a deeper commitment. When loyalty is done well, exclusive value is one key to client retention. Join us, grab a cup of…

1
Disrupting Veterinary Medicine with Christine Stafford 50:02

2y ago50:02

50:02

In this episode with Christine Stafford, President-Partner of Veterinary Emergency & Specialty Center and Co-Disruptor with Stafford Brooks Consulting, Andrea and David dive into how she reimagines veterinary medicine. Christine, a co-disrupter, talks to us about what disrupting vet med looks like and what she and her team are doing to change pract…

1
Decision Making, Change Management and Taking Ownership in the Veterinary Space with Jenny Matthews 39:34

2y ago39:34

39:34

In this episode, Andrea and David interview Jenny Matthews, CVT, CVPM, founder and owner of Matthews Veterinary Solutions. Jenny brings insight to several areas of the practice, including inclusive team decision-making, empowering our teams to be creative problem-solvers allowing them to do their jobs, and elevating our teams through supportive edu…

1
Leadership Development with Betsy Charles 1:08:39

2y ago1:08:39

1:08:39

Hold on to your hat in this episode when Andrea & David interview Betsy Charles, MA, DVM, Vice President of Learning and Leadership Development at Mission Veterinary Partners. Betsy discusses how being curious and taking part in creative conversations and connections can make us less likely to be judgmental, and instead, help to develop relationshi…

1
Recession, Inflation, & Employees with Meg Oliver 47:13

2y ago47:13

47:13

In this CAN'T-miss episode, Andrea and David interview Meg Oliver, CVPM, Practice Manager Cicero Animal Clinic about her recent article about recessions that talks about rising costs, pricing, staff shortages, burnout, and more (see link below). Meg takes us through how inflation and the threat of recession can have an impact on our teams as well a…

1
Veterinary Medicine Through the Lens of a CSR with Caitlin Palmer 41:37

2y ago41:37

41:37

This episode will get you giggling! Andrea & David talk with Caitlin Palmer, the Desk Wench, comedic actress turned Veterinary CSR at Animal Healthy Clinic in Mississippi. Caitlin shares how Practice Managers can support the front-line team. She also gives some advice on de-escalating upset clients, and when it is time to let a client go to support…

1
Integrating FUN in Your Veterinary Practice with Megan Bendtzen 39:49

2y ago39:49

39:49

This episode is packed with FUN as Andrea & David interview Megan Bendtzen, the founder of TheDoctorOfFun.com. Megan integrates business meetings, team training, and team-building exercises with FUN to better impact retention, learning, and engagement. Megan talks us through how to have FUN in stressful situations or when dealing with trauma and si…

1
Why the Veterinary Practice NEEDS a Digital Presence with Bill Schroeder 47:46

2y ago47:46

47:46

In this episode, Andrea & David chat with Bill Schroeder the owner of InTouch Practice Communications about all things digital marketing for the veterinary practice. Bill talks to us about what the heck some of these marketing terms mean, how to handle some of the more complicated parts of digital marketing, and getting the basics done. This is the…

1
Building an Empowered Team with Mary Lopez 44:42

2y ago44:42

44:42

In this episode Andrea & David interview Mary Lopez, BHS, BBM, MOL, the Practice Manager, and Area Manager for NVA. Mary talks about the importance of employee engagement, culture building, and empowering the team in her veterinary practices. She shares the how-to motivate our teams and sees a successful commitment to the organization through posit…

1
Veterinary Team Training with Dr. Sanjay 44:54

2y ago44:54

44:54

This episode is all about training the veterinary team with Dr. Sanjay Mangabhai, the founder of the VETT Method. Andrea & David chat with Dr. Sanjay about why he sees team training as the most important investment in the practice. Living and practicing in the UK is not so different from the US, and Dr. Sanjay shares some of the similarities and di…

1
Challenges Big and Small with Jayde Quigley, Chief Operations Officer 42:51

2y ago42:51

42:51

In this episode, Andrea & David interview Jayde Quigley, MBA, CVT, CVPM, SPHR, the Chief Operations Officer at Animal Emergency and Referral Center of Minnesota. Jayde tells us the BIG problems she faces at her huge specialty practice. She also shares the small obstacles as well - something we all face as practice managers, regardless of the size o…

1
Digital Marketing and Branding in the Veterinary Practice with Eric Garcia 1:04:20

2y ago1:04:20

1:04:20

Andrea and David interview, Eric Garcia, Co-Founder of SimplyDONE Tech Solutions and Fidu, social media, digital marketing, and branding guru. In this episode, Eric shares how to handle negative reviews and how to properly solicit positive reviews. He breaks down digital marketing like a boss, how he does a digital detox, and the best way to use so…

1
Efficiency in the Veterinary Practice with Bret Canfield 52:55

2y ago52:55

52:55

This episode is all about efficiency in the veterinary practice. Andrea and David have a chat with Bret Canfield, BFA, the Director of Organizational Development at Summit Veterinary Referral Center. Bret dives into the areas we submerge ourselves in on a daily basis and how we can be more efficient in our practices. We talk about broken processes,…

1
Covetrus brings Bruce Dell to talk all things Compounding & Pharmacy 47:08

2+ y ago47:08

47:08

Hold on to your pharmacy until you listen to this interview Andrea & David have with Bruce Dell, DPh with Covetrus Compounding. Bruce tells us all about what compounding is, the regulations that govern us around compounding, and how to make compounding a MUST have in your pharmacy toolbox for clients and patients. We talk about the hot topics surro…

1
Branding vs Marketing for the Veterinary Practice with Robin Brogdon 1:09:23

2+ y ago1:09:23

1:09:23

Sharpen your pencil and get ready to take some notes in this interview Andrea and David have with Robin Brogdon, MA, the CEO of Blueprints Marketing Group. As a previous Practice Administrator and a marketing guru, Robin talks about the difference between marketing and branding and why we need either one as busy as our practices are right now. As f…

1
Labor, Expense, or Investment? With Terry O’Neil 46:08

2+ y ago46:08

46:08

In this episode, Andrea & David speak with Terry O’Neil, CPA, and Partner at KSM. Terry is a former practice owner, administrator and now serves veterinarians and managers as a CPA in the veterinary department for KSM accounting. He consults and provides guidance to veterinary hospitals in all aspects of accounting, finance, and operations. We chat…

1
Work-Life Balance and Entrepreneurship with Dr. Ivan Zak 42:06

2+ y ago42:06

42:06

In this episode, Andrea and David interview Dr. Ivan Zak, CEO of Galaxy Vets and Veterinary Integration Solutions. Dr. Zak speaks on DVM compensation models, consolidation, compensation, and its effect on our teams and managing work-life balance as a veterinarian, entrepreneur, and business owner. Dr. Zak is highly influential and has produced some…

1
Savvy Financial Planning with Tom Seeko, CExP and CJ Burnett, CExP 53:50

2+ y ago53:50

53:50

In this episode, Andrea and David chat with Tom and CJ of Florida Veterinary Advisors about all things business and personal finance. 401Ks, IRAs, cash flow management, oh my! So many practice managers and owners are not taking advantage of planning for current and future (think retirement) financial needs. Tom and CJ’s expertise in this area is in…

1
Importance of Team Training with Amy Newfield, MS, CVT VTS-ECC 46:18

2+ y ago46:18

46:18

In this episode, learn all about training the veterinary team as Andrea & David interview Amy Newfield, MS, RVT VTS-ECC, Director of Veterinary Nursing Leadership at Veterinary Emergency Group (VEG), owner of Veterinary Team Training, & author of “Oops, I Became a Manager”. Amy discussed the importance of good team training and the benefits trainin…

1
HR tactics to Lead Teams with Melissa Maudlin, CVPM, SHRM-SCP 39:45

2+ y ago39:45

39:45

In this knowledge-packed episode, Andrea & David interview Melissa Mauldin, CVPM, SHRM-SCP, Manager of HR Engagement for Encore. Melissa shares about coaching techniques that will propel high-performing teams towards positive outcomes, leading teams by being inquisitive, and diving into the WHY instead of spouting protocol and laws. Join us, grab a…

1
Neuroleadership, psychological safety and other EQ topics with Rob Best, CVPM, CFN 1:03:20

2+ y ago1:03:20

1:03:20

In this episode, Andrea & David chat with Rob Best, CVPM, CFN, Director of Leadership Development, VCA Hospitals, about Neuroleadership, psychological safety, personal bias, and more EQ terms that leaders and managers are facing in practice every day. Rob dives into how we can make conscious behavior choices to create positive culture changes and h…

1
How to Infuse Mental Wellbeing and Psychological Safety in Your Veterinary Practice with Phil Richmond, DVM, CAPP, CRT, CHC-BCS, CCFP 1:07:49

2+ y ago1:07:49

1:07:49

Andrea and David dig in deep with Phil Richmond, DVM, CAPP, CRT, CHC-BCS, CCFP, the founder of Flourishing Phoenix Veterinary Consultants, about how to infuse mental wellbeing and psychological safety in our veterinary practices. Phil talks about how we can use resiliency, emotional self regulation, optimism, and so much more to develop skills for …

1
Learn How to Navigate Through Sticky Employment Situations with Jennifer Jackman 58:34

2+ y ago58:34

58:34

In this episode, Andrea & David talk with Jennifer Jackman about employment law. We talk about keeping practices out of lawsuits through safe employment practices. We discuss reasonable accommodations, how to navigate and workplace investigations while ensuring confidentiality, and the interactive process for Leaves of Absence. Join us, grab a cup …

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