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S02E15 (#325). Ellen Lupton, designer, educator and author, helps us stock up our toolbox of design principles and methods, starting off with storytelling in visual design, and the “rule of three” before we move on to linear and non-linear experiences. Will we follow the rule of three and have a third topic? We talk about IKEA and The Wizard of Oz,…
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S02E14 (#324). A slightly different episode to usual. Eva-Lotta Lamm joins us to hold a visual thinking sketching workshop – Eva-Lotta, James and Per have fun going through three sketching exercises set by Eva-Lotta that can help you with your creativity, team-building, visual thinking and much more. Grab some pens, and perhaps even a couple of col…
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S02E13 (#323). We are in the age of design-driven change. Maria Giudice joins us to talk about being changemakers – How we can design change in a complex world. We start by looking at the history of change management and how we are now firmly in the age of design-driven change and that requires change leadership. We look at change making and unders…
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S02E12 (#322). Asking the right question and wanting to get a good response. How do we handle that as researchers? Meena Kothandaraman joins us to talk about our curiosity as researchers, the different lenses of inquiry we can apply from exploratory to validation. We talk as well about being curious and the skill of getting people to articulate the…
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S02E11 (#321). How do we know when to trust a system? Carol Smith leads the Trust Lab team at Carnagie Mellon Universty, where they conduct research into making trustworthy, human centered, and responsible AI systems. Our conversation highlights the importance of guardrails and ethical considerations in AI development, as well as to ask the right q…
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S02E10 (#320). What does it mean to own something? We talk with David about the concept of ownership, going beyond the legal definition and into the wider concept of ownership and how digital artefacts lead us to re-think and re-evaluate some of the concepts that we have previously relied on. We talk about copyright, creative commons, art, creativi…
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S02E09 (#319). A linkshow. James and Per discuss two articles that have caught their attention. The articles in this episode are about pragmatic discovery; delivering value to projects, and how UX Strategy should focus on, understand, and design, across all touchpoints, for the users – Experience strategy. Article one is Don’t get stuck in discover…
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S02E08 (#318). Zoë has been researching the history of some of the creative thinking methodologies we use as designers. In this episode she takes on a journey back to the origins of brainstorming, the double diamond, and design thinking. It turns out that the origins, and even the criticisms, of these methodologies go back further than you perhaps …
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S02E07 (#317). A slightly different linkshow featuring two articles, one by James and one by Per. The articles in this episode are about how the experience of a delayed flight highlights the wider impact of poor service design, and how the way in which you type can reveal who you are. Article one is Final call by James Royal-Lawson. “We are priming…
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S02E06 (#316). Reflections and Lessons from heathcare design. Kim Goodwin has spent many years working within the healthcare industry. We discuss design principles used in healthcare and how they are transferrable across industries, as well as how designers should be more accountable. We also talk about enterprise design, traceability, accountabili…
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S02E05 (#315). Death by screens. Presenting high stakes design work with Ben Sauer. We talk about how presenting is an experience that needs to be designed, and we discuss some of the ways in which you can approach crafting a presentation experience and become better at communicating your design work. As we have moved from... The post Presenting de…
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S02E04 (#314). Sci-fi and AI. Over a decade on from our first chat with Chris and Nathan, after the publishing of their book Make It So – Interaction Design Lessons from Science Fiction, Per and James found themselves with the opportunity at UXLx to talk to Chris and Nathan again. Our conversation starts with AI... The post Make it more so with Chr…
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S02E03 (#313). A linkshow featuring two articles that have grabbed James and Per’s attention. The articles in this episode are about the need for low-carbon and sustainable computing and CSS media features that can be used for detecting user preferences and creating more inclusive experiences. Article one is Frugal computing: developer perspective …
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S02E02 (#312). Torrey Podmajersky, author of Strategic Writing for UX, joined us to help us get the words to work. Together with Torrey we highlight the importance of giving our work context as well as establishing a shared vocabulary. We also talk reflect about how the focus on graphical design comes a the expense of... The post Get the words to w…
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S02E01 (#311). Donna Lichaw takes us on another enthrawling journey in our latest podcast interview with her. This time Donna helps us understand the value of finding out your superpower and becoming a superhero. What’s all that got to do with leadership? Listen along and find out. We discuss how there is so much expectation... The post The leader’…
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We’ve got an update for you about season 2 of UX podcast. After our 10-year long first season, we’re soon back for season 2. August 11th 2023 will see the first episode of the new season released. We’ve been busy recording interviews and getting things set for the next season. The first batch of shows... The post Season 2 update from James and Per …
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Cloning a voice can today be done with less than a minute of recorded material. But are you aware of who is using your voice and for what? Your daughter, on vacation, calls you in a state of panic to let you know that she and her friend are having trouble with a payment. Please can you send some money to her friend so they can pay for the hotel roo…
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We’ve got a little update for you about UX podcast. We’ve been publishing an episode every other Friday without fail for just over a decade since episode 33, which is absolutely insane. It’s a streak of 277 episodes. 554 weeks. We’ve quite recently actually surpassed 2.5 million downloads. What we’re going to do now is... The post An update from Ja…
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It's never more easy to get scammed than during an ongoing hype. It's March 2023 and we're in the middle of one. Rarely have I seen so many people embrace a brand new experimental solution with so little questioning. Right now, it's important to shake off any mass hypnosis and examine the contents of this new bottle of AI that many have started sip…
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Power dynamics, egos, “I know best”. The ways in which we go about solving problems need to be challenged and changed. Anna Kirah joins us to help us facilitate that change and make a move from design thinking towards transdisciplinary thinking. We talk about what transdisciplinary thinking is and how this differs from teamwork and... The post #310…
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Episode 309 is a linkshow. James and Per discuss two articles that have grabbed their attention – we feature articles about container queries being available to use in all major browsers and how design thinking was supposed to fix the world. Where did it go wrong? Article one is… Container queries land in stable browsers... The post #309 Container …
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I can't get the noise out of my head. People who watch the video express awe and disgust. And that is why Dutch software developer Bert Hubert's experiment is so powerful. It doesn't really uncover something that we shouldn't already know. Something we often choose to ignore. The brilliance is that it makes us incapable of ignoring. Bert's experime…
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A rarely talked about field of research, known as keystroke dynamics, involves identifying individuals based on how they type on a keyboard. It's getting better, and also easier for anyone to implement. As early as 1860, experienced telegraph operators realized they could actually recognize each individual by everyone's unique tapping rhythm. To th…
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What is systems thinking and how can designers make use of it in their work? In her book Closing the loop, Sheryl Cababa lays out her answer and approach to this question. We talk to her and discuss some of the core definitions and concepts. We talk about the difference between soft and hard systems,... The post #308 Systems thinking with Sheryl Ca…
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"But what is it you really work with, Per?" I get this question from time to time in the workplace. Over the years it has, contrary to my expectations, become harder to answer. Not because I do not know, but because it is not readily summarised in an easily digestible product name. Clients wish to purchase UX, or accessibility, or something else to…
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Digital tools, smart devices, AI and virtual worlds are celebrated for the problems they solve, while the problems they create are concealed or glossed over. My name is Per Axbom and I’m a Swedish communication theorist born in Liberia. My international upbringing, my early 80s computer enthusiasm, aligned with a passion for responsible innovation,…
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In this conversation with Alex Schmidt, author of Deliberate Intervention, we discuss “policy” in relation to digital design and tech. We discuss how even though designers intend to do good and have a positive impact, harm can still happen as a result of our designs. We talk about how it is natural for systems to... The post #307 Policy and design …
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We are constantly simplifying the world around us and the people within it. This is a perfectly understandable reaction to the messy things we have to work with. But with every step back we are building a wall between the user and what it is to be human. We talk to Alastair about human centred design. How... The post #306 Human centred design with …
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