Best performancematters Podcasts (2024)

1
Driving Business Outcomes with the 5 Moments of Need 30:49

8d ago30:49

30:49

In this episode, Suzan Haizlip, VP, Learning & Performance Operations Manager at MidFirst Bank discusses how her team successfully aligned their learning initiatives with business goals, resulting in significant improvements in audit scores and a reduction in new hire proficiency time. She emphasizes the importance of listening to business unit lea…

1
Performance Mindset: Transforming Traditional Training 34:43

23d ago34:43

34:43

This mini-series episode features Donna Audritsh, Senior 5 Moments of Need Consultant. Bob and Donna discuss how we, as an L&D industry, have strayed from our core objectives in instructional design and the necessity of refocusing on real-world performance and tasks. The conversation highlights the need for L&D professionals to integrate more close…

1
Mastering the Technology Stack: Series Kick-Off! 23:22

1M ago23:22

23:22

In this episode, Con and Bob kick-off a miniseries dedicated to exploring the essential technology stack that underpins learning and performance. Over the course of the next 10 episodes, we will feature special guests to revisit key moments from the 2024 5 Moments of Need Summit, examine the evolution of learning technology in the L&D industry, and…

1
AI Matters Reflections: Insights and Implications for Learning and Performance 31:15

2M ago31:15

31:15

Today's episode marks the conclusion of our AI Matters series, reflecting on the insightful conversations we've had over the past few months with our featured guests. Join hosts Bob Mosher and Chris King as they unpack these invaluable insights and discuss their implications for the future of learning, performance, and AI. Whether you're a long-tim…

1
AI Innovators in HR: Insights and Strategies 37:37

2M ago37:37

37:37

In this episode, we had the chance to sit down with both Kevin Oakes and Judy Albers from i4cp to delve into the research they've conducted around the transformative impact of AI on HR. Listen as hosts Bob Mosher and Conrad Gottfredson explore the current state of AI adoption in HR, highlighting both the opportunities and challenges faced by organi…

1
Transforming L&D with AI: Markus Bernhardt's Vision 26:22

2M ago26:22

26:22

In this episode of the AI Matters Series, hosts Chris King and Con Gottfredson interview Markus Bernhardt, Chief AI Strategist at Endeavor Intelligence, about the evolving role of AI in L&D. Bernhardt shares his unique journey from Special Forces instructor to AI leader, emphasizing practical AI applications, hands-on learning, and the shift from c…

1
Evolving Strategies: AI-Powered Learning Solutions at Meta 20:14

3M ago20:14

20:14

In this episode host, Dr. Con Gottfredson, sits down with Allen Koh from Meta's Global Operations Learning Organization, to discuss the design and implementation of the AI-powered learning solutions Allen has been leading at Meta. Allen and Con chat about how he stays future-ready amidst today's challenges and future uncertainties, shedding light o…

1
Empowering L&D with AI: Strategies and Insights with Josh Cavalier 29:02

4M ago29:02

29:02

Join host, Con Gottfredson, as he welcomes this episode's guest, Josh Cavalier to explore the pivotal role of L&D in harnessing the potential of AI within organizations. Josh, a seasoned leader in AI, shares insights from his 30-year career journey, highlighting the evolution of technology and its impact on human performance. Listeners gain valuabl…

1
AI Revolution in L&D: Challenges and Opportunities 39:01

4M ago39:01

39:01

In this AI Matters episode, Sarah Mercier, CEO of Build Capable, shares her perspectives on how generative AI is reshaping training paradigms. Listen as Sarah shares how she believes AI can save time, enhance access to learning opportunities, and promote inclusion for historically marginalized groups. She also emphasizes the need for healthy skepti…

1
Exploring the Future of Technology and Learning with Mike Hruska 30:01

5M ago30:01

30:01

This AI Matters episode dives deep into the intersection of technology and learning with our special guest, Mike Hruska. With a background in research for the National Institute of Standards and Technology (NIST), Mike brings a wealth of knowledge and experience to the table as a technologist and design thinking practitioner. Listen as Mike shares …

1
AI in Action: Meta's Learning Content Management Revolution 40:59

5M ago40:59

40:59

Welcome to the latest episode of our AI Matters series! In this installment, we delve into the world of AI in workplace learning with Angie Hubert, a learning leader at Meta. Join us as we explore Angie's journey and how AI is revolutionizing her organization's content management. Explore the pivotal role of frameworks such as the Five Moments of N…

1
Navigating the AI Landscape: A Conversation with Vince Han 30:39

6M ago30:39

30:39

This AI Matters episode features Vince Han, the visionary CEO and founder of Mobile Coach. Chris, Con, and Vince discuss the vast potential of AI in learning, the significance of robust frameworks, and the crucial need for guardrails in the AI landscape. They also uncover real-world examples, heed cautionary tales, and peer into a future where AI s…

1
Using Moments of Need & Points of Use at Johnson & Johnson to Meet Compliance Needs & Support Employees 34:57

6M ago34:57

34:57

Discover the importance of aligning training with the critical moments of Apply, Change, and Solve, and how Erwin's team successfully implemented a Digital Coach to meet theses diverse needs of their workforce. The dialogue in this episode challenges traditional learning norms and sets the stage for a performance-first mindset in a regulated indust…

1
AI Matters: An Exploration Into the World of AI and Workflow Learning 14:51

6M ago14:51

14:51

Welcome to AI Matters, a new series within the Performance Matters Podcast. This series aims to bring order and focus to the AI discussions, exploring how it aligns with frameworks like the 5 Moments of Need and learning content management. Throughout the coming months we'll be sharing both expert insights and real-life examples from practitioners.…

1
Driving Performance Excellence: Insights from General Mills' Journey with the 5 MoN 21:54

7M ago21:54

21:54

Discover the power of the 5 Moments of Need in manufacturing as John Linderman from General Mills takes center stage in this episode of the Performance Matters Podcast. Listen to hear how the General Mills team tackled high turnover challenges by introducing a cutting-edge digital coach for real-time learning. John discusses his team's insights on …

1
Crafting Effective Skillsets for Workplace Performance 18:38

8M ago18:38

18:38

In this episode, we are honored to have the esteemed Dr. Conrad Gottfredson, podcast co-host and 5 Moments of Need methodology visionary, join us to delve into the contemporary and crucial topic of skills and skillsets. In this discussion, Con shares invaluable insights on building and sustaining skillsets, aligning them with workflow learning, and…

1
Navigating Knowledge & Content Management in the Flow of Work 23:46

9M ago23:46

23:46

In this episode of the Performance Matters podcast series, Bob Mosher welcomes Dr. Conrad Gottfredson, pioneer of the 5 Moments of Need, to discuss the importance of knowledge and content management within the context of workflow learning. Listen to dig deeper into the three key steps he suggests to start embracing content management: structuring c…

1
Unveiling the Power of Targeted Training 21:54

10M ago21:54

21:54

In this episode of the Performance Matters Podcast Series, Bob Mosher and Sue Reber delve into the significance of targeted training within the realm of the 5 Moments of Need. They explore the evolution of instructional design from traditional classroom-based approaches to a more dynamic and impactful method. As you’ll hear, Sue Reber stresses the …

1
You Called My Baby ”Ugly”! 23:43

11M ago23:43

23:43

In this episode hosts Bob Mosher and Con Gottfredson discuss the challenges of transitioning from a training mindset to a performance mindset. They share a real-life scenario where a long-standing training program was held up as a success story, despite its limitations. Download or Listen Now! Have questions about this content or another resource o…

1
Enough Is Enough 23:24

11M ago23:24

23:24

Welcome to the 75th episode! This episode is a special one, in it you'll hear host, Bob Mosher, reflect on his view of the learning and development field's journey to-date. For almost 20 years, we've heard familiar challenges in our industry: needing a seat at the table, ROI struggles, avoiding the role of order takers, and being left out of strate…

1
Shifting Paradigms: From ADDIE to EnABLE 26:28

12M ago26:28

26:28

In this podcast episode, Bob Mosher discusses the shift from traditional training methods (ADDIE) to the EnABLE methodology for more effective job performance in the workplace. Listen as he delves into the transformational shift in mindset and operational strategies towards a performance-first approach, fostering a dynamic blend of targeted trainin…

1
The Tactical Side of Implementing a Workflow Learning Solution 30:13

1y ago30:13

30:13

In this episode, Sue Reber, the Executive Director of Consulting Services at APPLY Synergies, delves into the tactical aspects of implementing a workflow learning solution. In her conversation with Bob Mosher she highlights the significance of aligning with the workflow, prioritizing job performance, delivering focused support, and integrating the …

1
The Strategic Side of Workflow Learning 32:22

1y ago32:22

32:22

Carol Stroud, Senior Strategic Consultant at APPLY, discusses how to strategically partner with the business through the successful completion of workflows. "Knowing stuff" is not good enough. You must impact the workflows and measure actual job performance. Hear how it's done, listen or download the episode now. For more 5 Moments of Need resource…

1
Business Integration: Maximizing L&D’s Impact and Influence 27:57

1y ago27:57

27:57

Bob Mosher and Einar Schow, CEO of APPLY Synergies, discuss how to align your learning initiatives with the larger business needs. They hit on the topics of: key business drivers and the challenges in understanding them, evolving skills and roles, the rise of L&D, and the elusive ROI. Listen or download this episode now to help create your business…

1
A Digital Coach: the LMS of the Workflow Learning World 27:32

1+ y ago27:32

27:32

In this episode Bob Mosher and Chris King, Executive Director of the 5 Moments of Need Academy, explore what a Digital Coach is – and isn't. They discuss whether or not the Digital Coach is a technology, what principles make up it's framework, and how the LMS journey maps to it. Listen or Download the Episode Now! For more 5 Moments of Need resourc…

1
ROI is Measured in the Workflow 28:33

1+ y ago28:33

28:33

This episode features Sara Chizzo, APPLY Synergies', Director of Sales, along with co-hosts Conrad Gottfredson and Bob Mosher. Their discussion is focused on Sara's background in measurement and analytics in learning and how the embedding of learning in the flow of work can truly measure impact, effectiveness and return on investment for organizati…

1
The Power of a Well-Facilitated RWA! 29:46

1+ y ago29:46

29:46

Donna Audritsh, one of APPLY's senior 5 Moments of Need consultants, shares with host, Bob Mosher her 13 tips for facilitating a successful RWA. Listen or download the episode now. For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copy…

1
2023 Learning & HR Trends: Where Workflow Learning Can Make a Difference 41:34

1+ y ago41:34

41:34

The start to a new year wouldn't be complete without a look ahead! In this first episode of 2023, hosts Bob Mosher and Conrad Gottfredson comb through current trends, statistics, and usage reports with APPLY team member Brooke Thomas-Record to discuss opportunities where workflow learning will have a real impact this year—and beyond. Specifically, …

1
Are We Really ”Skilling Up” Our Employees? 22:46

1+ y ago22:46

22:46

Are you working to build a "skilled" or "skillful" workforce? The difference does matter. In this episode Bob Mosher digs into our "skill initiatives" to ensure we are not making past mistakes. Listen now to hear Bob's views on where we need to head with our "skilling" solutions. For more 5 Moments of Need resources visit our website, join the conv…

1
Supporting Business Transformation with the 5 Moments of Need 28:09

2y ago28:09

28:09

Hosts Bob and Con sit down with John Townsend, vice president of FuturePlan by Ascensus, to discuss how people, processes and technology all come together in conjunction with learning and performance support. Listen, or download now, to hear why John believes, "change does not mean transformation" and where your focus should lie when merging great …

1
What is a Digital Coach...and Why You Really Want to Know! 33:56

2y ago33:56

33:56

As a Performance Matters Podcast listener, you've heard all about the methodology, the basis for why performance-first is no longer a nice to have, but a necessity and the success stories of those who have implemented workflow learning via the 5 Moments of Need framework. Now, we tackle the top question our team gets asked...,"So what does it look …

1
Performance Matters | How Virtual Instruction Puts Performance-First 36:41

2y ago36:41

36:41

Cindy Huggett sits down with host, Bob Mosher, to discuss her views on virtual instruction, the misses she's seen in the mad rush to make all learning virtual in the last few years, and how virtual instruction can (and does) play a critical role when putting performance-first. Listen or download the episode now. For more 5 Moments of Need resources…

1
Experience Matters | Changing the View on Learning 32:35

2y ago32:35

32:35

In this Experience Matters episode Bob Mosher sits down with Jill Busch, Director of Learning and Development at ManpowerGroup, to discuss her experience with changing learning in organizations and how she approaches the challenge of leading the horse to water and helping it dip it's nose in a bit. Listen or download now! For more 5 Moments of Need…

1
Bob and Guy Talk All Things Workflow Learning 39:22

2y ago39:22

39:22

This episode features Guy Wallace, who sat down with Bob to discuss his experience with putting performance first. Listen as they chat about everything from stakeholder management and technology, to measurement, common objections, and how to get started with embedding your organization's learning in the flow of work. For more 5 Moments of Need reso…

1
Leadership Matters | Making It Stick 31:31

2y ago31:31

31:31

In this episode host Bob Mosher sits down with Oliver Kern, a consultant, trainer and coach, who first built a performance-first solution as a non-learning leader. Listen as he discusses how he shaped stakeholder content into what was truly needed and made it stick. For more 5 Moments of Need resources visit our website, join the conversation, down…

1
Why Technology Matters with Workflow Learning 18:41

2+ y ago18:41

18:41

This episode takes a deep dive into the technology ecosystems needed to implement workflow learning using The 5 Moments of Need framework. Host, Conrad Gottfredson, along with his guests, Carol Stroud and Sue Reber, walk you through content and maintenance, delivery and optimization, and then tracking, measuring and reporting--all in relation to te…

1
When Not to Use Performance Support/Workflow Learning 26:50

2+ y ago26:50

26:50

Hosts Bob Mosher and Conrad Gottfredson discuss a question they'd never been asked...until now! Download and listen to their discussion around when not to create training. Then, make your plans join us on April 27th at 1 pm ET where we will continue this discussion, live, as a community. Save Your Seat! For more 5 Moments of Need resources visit ou…

1
Research Matters | Insights to Unlock Performance Support for Your Organization 28:18

2+ y ago28:18

28:18

In this episode Katie Coates, director of learning at McKinsey and Company, shares with Bob Mosher her latest findings and research behind the true power of performance support. Specifically she addresses, how organizations can think about performance support to solve a broad range of performance challenges; best practices, lessons learned, techniq…

1
Experience Matters | Sam’s Club 22:26

2+ y ago22:26

22:26

Host Bob Mosher sits down with Jennifer Buchanan, Senior Director II, Field Learning and Development at Sam’s Club, to discuss how she has become comfortable thinking off center. And, in doing so, has truly been able to drive behavior change—specifically with the Club's associates and managers. For more 5 Moments of Need resources visit our website…

1
Experience Matters | Do Something! 23:32

2+ y ago23:32

23:32

Bob Mosher sat down with Doug Holt, the Executive Director of the Training Institute at the Council of the Inspectors General on Integrity and Efficiency (CIGIE), to talk about their approach to learning and how he's getting others to join the party! Listen Now. For more 5 Moments of Need resources visit our website, join the conversation, download…

1
Leadership Matters | Challenges and Opportunities of Leading Learning 21:28

2+ y ago21:28

21:28

Conrad Gottfredson kicks off the year with guests Honora Whitfield, Meta's Global Director of Learning and Katie Coates, McKinsey & Company's Director of Learning. Listen as these two senior learning leaders discuss how they are working to shift their organization's thinking around learning, the barriers they have faced, and the initiatives they cu…

1
Performance Matters | Learning v. Training 23:06

2+ y ago23:06

23:06

Bob Mosher and Conrad Gottfredson end the year with a discussion around the transfer of true learning to competency, versus training. This conversation continues in January at the year's first Performance First Webinar. So, have a listen, and plan to join us on January 19th at 11 am ET to share your thoughts and reactions to this topic. Register fo…

1
Experience Matters | L&D‘s Call to Action 31:21

3y ago31:21

31:21

Learning leaders have moved to the center stage and are now in a light where we must fundamentally rescope our offerings to meet the new ways in which work gets done. With that, host, Bob Mosher, welcomes Brandon Carson, Vice President of Learning and Leadership for Walmart, to discuss this new L&D responsibility for our current world of work. For …

1
The 5 Fundamentals of Workflow Learning 29:23

3y ago29:23

29:23

What makes designing for the workflow fundamentally different than how we've always designed training? Listen as co-hosts Bob Mosher and Conrad Gottfredson discuss the five principles of workflow learning that they feel allow this approach to stand apart from the training-first mindset and methodology. For more 5 Moments of Need resources visit our…

1
Questioning Old Training Ways 30:42

3y ago30:42

30:42

Joe Dunlap, Chief Transformation Officer at Continuous Learning Experience (CLX), talks "aha" moments and training transformations with co-host Bob Mosher. Listen to Joe describe how he's moving teams to focus on the problems needing to be solved rather than the training that he's being asked to build. For more 5 Moments of Need resources visit our…

1
Vocabulary Matters 25:18

3y ago25:18

25:18

Hosts, Bob and Con, sit down to discuss words. What is workflow learning? What is it not? What is performance support? What is it not? What is targeted training? What is it not? What exactly is EnABLE? And how do each of these fit into The 5 Moments of Need framework? For more 5 Moments of Need resources visit our website, join the conversation, do…

1
Experience Matters | Bringing Workflow Learning to the Factory Floor 23:14

3+ y ago23:14

23:14

Host, Bob Mosher, sits down with Dhiren Doshi from Colgate Palmolive to talk through how he brought The 5 Moments and workflow learning to the manufacturing floor. They discuss goals, results, and where Colgate Palmolive is headed next. For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so a…

1
A Global Look at Workflow Learning 29:43

3+ y ago29:43

29:43

This episode welcomes Alfred Remmits, CEO of Xprtise, who shares with host, Bob Mosher, his international experiences of migrating organizations from training to performance. The two discuss workflow learning and Alfred's work in The Netherlands, as well other parts of the world, along with what his clients have learned, and are learning. For more …

1
Strategy Matters | An X-CLO’s Perspective on Workflow Learning 23:18

3+ y ago23:18

23:18

This episode features Rob Lauber, X-Chief Learning Officer, now Advisor, CEO and Founder at XLO Global, LLC. With more than 30 years in the L&D space, he and host, Bob Mosher, discuss how the real goal of any business is solving the organization's true challenges, while increasing employee performance. Listen, or download this episode now, to hear …

1
Performance Matters | Developing Leaders in the Workflow 19:57

3+ y ago19:57

19:57

Hosts Dr. Conrad Gottfredson and Bob Mosher tackle soft skills, specifically leadership, in this episode of Performance Matters. Senior executives spend just three percent of their workday thinking about the future—that’s a mere 14 minutes per day pondering the environment where they compete.* The future is crucial to an organization’s success, but…

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