An interview with Scott McKain Introduction Scott McKain is the founder of a consulting and training company that explores the role of the ultimate customer experience in creating enhanced client retention and revenue. He is an internationally known authority who helps organizations create distinction in every phase of business and teaches the Ulti…

Perceived value is one aspect of marketing that won’t change—regardless of the year. Marketing before and after a digital makeover will always revolve around how your customers and prospects see your business. How do you plan to engage with your customers and prospects to grow your brand in 2017? In this video series, you will […]…

Communication is key in business. “In your career, don’t concentrate on making a lot of money. Instead, concentrate on becoming the type of person that people want to do business with, and you most likely will make a lot of money.” -Arthur Henry Fripp About Patricia Fripp Patricia Fripp built a service business on the philosophy […]…

To be a highly effective negotiator, you need to focus more on the other party than on yourself. This video is for you if you: Don’t have a clear structure in place to be successful in negotiating Are looking for fresh strategies to be more successful in negotiating Want to know what the common negotiation […]…

Discover how to Build Your Digital Business by Leveraging Membership Sites Introduction to Membership Sites and Their Impact on Consumers Did you know that membership sites have the potential to generate an additional source of revenue and can also be used to create an amazing customer experience? I. This video series is for you […]…

Did you know that 67% of podcast listeners don’t object to an occasional sponsored message as opposed to 6% of viewers on television and commercial radio? If you are looking for a way to advance your message in an engaging and dynamic manner for your users, then leveraging the power of podcasting to move your […]…

A Video Training Series by Ray Stendall What is a Sales Qualified Lead? A sales qualified lead is one that is already marketing qualified. Previously we identified a marketing qualified lead as someone who has a distinct problem or desire they want to accomplish and a reasonable amount of trust in you, your solution and […]…

Download This Post With Video In a PDF File To get the show notes on “Marketing Behaviors” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes A Video Training Series on Marketing […]By Ray Stendall

An Interview with Jim Cathcart I. Introduction & Definition of Self-Reliance Ray Stendall: Hello, this is Ray Stendall, publisher of Customer Engagement Magazine. I’m so happy you are with us for this very important series on self-reliance. Today, my guest is a good friend and an expert on the subject. He is the author of […]…

Download This Post With Video In a PDF File To get the show notes on “How to Deliver an Amazing Customer Experience” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes […]By Ray Stendall

Download This Post With Video In a PDF File To get the show notes on “The Art of Differentiation” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes INTRODUCTION Charlie […]By Ray Stendall

Download This Post With Video In a PDF File To get the show notes on “Intelligence Marketing” (with all of the videos and text so you can easily refer back) just click the yellow button and let us know where to send it. Click Here to Get Notes INTELLIGENCE DRIVEN MARKETING An interview with Courtney […]…

An Interview with Ruby Newell-Legner Introduction Ruby Newell-Legner has been working behind the scenes with the biggest names in leisure, entertainment, and sports to increase customer satisfaction, customer loyalty, and the overall Fan Experience. Over the past 20 years, she has presented to more than 2,300 staff development sessions in 11 countr…

An Interview with Gary Smith Introduction and Defining Customer Conundrum Gary Smith is a business consultant, thought leader, personal coach, professional speaker, and the author of Customer Conundrum: 9 Crucial Steps for Winning Customers and Outsmarting Your Competition. He has over 30 years of experience, both inside and outside of businesses, …

Download This Post on Automate Sales & Marketing With Video In a PDF File To get the show notes on “Automate Sales & Marketing” just click the big yellow button and let us know where to send it. Click Here to Get Notes In this video, I will give you a fresh perspective on Marketing […]By Ray Stendall

Click Here to Get PDF This presentation is all about Movement Marketing, in which I share marketing ideas and the Mind Map I created, all designed to help you and your business succeed. Why Movement Marketing? A fundamental shift is taking place in the Customer Engagement economy that deals with the way in which we […]…

Download This Post With Video In a PDF File To get the show notes on “Using Goals Setting to Boost Sales” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes Ray: […]By Ray Stendall

An Interview with Mike Wittenstein Definition of Customer Experience Deep Dive Ray Stendall: Probably the first question we should go through is: Why are we here? What is this about? Why is this important? Why is this critical to our businesses? For those of you who don’t know, my name is Ray Stendall, I’m the […]…

Download This Post With Video In a PDF File To get the show notes on “Being the Trusted Solution Provider” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes An Interview with […]By Ray Stendall

An Interview about Business Relationships with TR Garland Ray: Welcome everyone to another exciting issue of Customer Engagement Magazine. My guest today is the author of the best-selling book, Building the Ultimate Network. His advice on business networking and referral marketing has been featured in regional and nationwide publications, such as E…

Dr. Marshall Goldsmith is a world-renowned business educator and coach. He has been recognized as one of the top ten Most Influential Management Thinkers in the world and is the highest rated executive coach, according to Thinkers50 Conferences in London. He has been recognized by the Harvard Business Review, American Management Association, Busine…

An Interview with Don Green Ray: Welcome everyone to the world-famous Customer Engagement Revolution, where we motivate, inspire, and teach you to be more effective and fully engaged with your customers and prospects. These interviews feature some of the most notable thinkers in the world today. My name is Ray Stendall, and I am your grateful […]…

An Interview with Steve Siebold Ray: Today, I am thrilled and excited to have my friend, Steve Siebold, on the program with me. Let me tell you a little bit about Steve. Steve trains sales and management teams on how to increase sales through his unique blend of mental toughness training techniques. Sales people learn […]…

An Interview with Tony Allesandra Ray: Hello and welcome to another issue of Customer Engagement Magazine. My name is Ray Stendall, publisher of Customer Engagement Magazine. And I’m so happy and pleased to be with Tony Alessandra. Tony Alessandra is really a unique individual. He has a great background from an academic perspective. He […]…

Download This Post With Video In a PDF File To get the show notes on “High Performance Selling” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes An Interview With Don Hutson […]By Ray Stendall

Download This Post With Video In a PDF File To get the show notes on “Building Customer Loyalty” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes Introduction Ray: Hi, this […]By Ray Stendall

Download This Post With Video In a PDF File To get the show notes on “Transforming your business into a Customer Centric Organization” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Notes […]By Ray Stendall

Click Here to Report More than 90% of your prospects won’t buy anything from you on their first visit to your website. That’s a fact. They’re either just checking you out or not sure that your solution is what they need. Every business owner knows that it takes time to build trust, instill confidence and […]…

Download This Post With Video In a PDF File To get the show notes on “Creating High Quality Content” (with all of the videos and text so you can easily refer back) just click the big yellow button and let us know where to send it. Click Here to Get Report Are you having […]By Ray Stendall

Many business owners and executives know the importance of having an online presence. Creating a personalized website and managing a social media presence are now a vital part of any business’ marketing strategy.By Ray Stendall