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As a third-generation educator, it is easy to say that teaching and training are in the blood for Ron Slee. From his beginnings as a coach, through his time at McGill University, Ron developed a foundation for the work he does today. From working within dealerships, to operating a consulting company, creating a training business and running twenty groups, Ron has been directly involved in this Industry since 1969. Ron has been known as the industry expert for years, and has brought this expe ...
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John Andersen and I talk about ChatGPT and Dealer Business Systems.
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44:25
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ChatGPT is changing the world. John started this about a month ago. He pushes us further with a challenge to the businesses that provide systems to the distribution channel. He is looking for visionaries. This is a fundamental problem for everyone. The customer is the only person that we have to satisfy. It is a personal connection. Don’t miss the …
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Sara Hanks opens up an extremely important aspect of Project Management.
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46:00
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Sara talks to us about the Stakeholders of a project, These people are the ones upon whom the success of any project depends. She uses a “matrix” to identify the different groups of stakeholders. It is a very important function that Sara provides to the market. It is one that will be very common in the future. Don’t miss the valuable information th…
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Alex Kraft brings us up-to-date on his technician program on Heave
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Alex and I talk about his app on iOS and Android that matches technicians with customers needing repairs and maintenance. Launched a mere six weeks ago we hear how this is doing in the market. Don’t miss catching up on this wonderful solution to a major problem. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealersh…
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Alex Kraft and his blog on Lazy Management
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Alex and I talk about the challenges of leadership today. From the challenges of the different generations to the delay in the transfer of leadership from one generation to the next. You may agree or disagree with our opinions in this Candid Conversation. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - C…
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Learning Without Scars
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Mets Kramer introduces his new dealer management system.
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53:20
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Throughout his career Mets has often been in the forefront of issues and things. From his time working within dealers to his current work he has obtained a lot of knowledge and applied that knowledge to help dealers. You will be interested in his view on the current state of business systems. Visit us at LearningWithoutScars.com for more training s…
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Christopher Kiely revisits his career and his thinking about how equipment has changed over his working life.
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Christopher is a hard-working, very talented man with extraordinary technical and communication skills. He will very quickly dispel any preconceived notions anyone might have about the technicians looking after capital equipment. Some of the most intelligent and educated people are in our shops and field vehicles. Visit us at LearningWithoutScars.c…
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Sara Hanks introduces us to another method to get going with Process Improvement – Start in the Middle.
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58:20
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Sara Hanks introduces the Start with the Middle approach to process Improvement and explains the why and the how to get started. Continuing to do what we have always done is a prescription to failure. Don’t miss this session. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agricultu…
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Learning Without Scars
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Alex Kraft announces the creation of “Uber” for Equipment Repairs
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45:36
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Alex Kraft makes an announcement of this latest offering. On the Apple and Galaxy Stores is a new app. It allows equipment owners to find mechanics to perform repair and maintenance and allows technicians to obtain work that they want. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining,…
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Learning Without Scars
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Chris Kohart and Ron discuss the industry and change.
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31:53
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Chris has been involved in this industry since he was in high school. We look back and talk about the changes that we have experienced and what is yet to come. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online l…
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Learning Without Scars
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Alex Kraft and Ron discuss his "Getting Better" blog post
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51:34
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With athletics as a foundation, we discuss the transition to business and why there is no clear path on self-improvement. Who inspires us to get better at what we do for our work or what we are as a person. Once we leave our days in school, what is available to help any of us to get better. This is a most important question as the workforce becomes…
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Debbie Frakes and Steve Clegg join us from Mexico to discuss the use of AI and dealer transaction data to forecast and manage the business through the boom-and-bust cycles in this industry through Winsby ...
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Through the use of Winsby and Customer Satisfaction calls with Debbie and Zintoro and AI with Steve they have created an invaluable tool for us all to use. This Candid Conversation covers some amazing statistics and customer retention and the impact it has on profitability for a dealer. This is a conversation that should not be missed. Visit us at …
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Mets Kramer and I continue to talk about Digitalization of Dealers. This conversation covers what we need to do “internally.”
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53:14
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Recently Mets and I, as well as others on here with us, have talked about the Digital Dealer. Our conversations in this case are aimed at the internal issues that we have to confront and deal with properly. We touch on all of the most critical elements within these subjects. You will hear Mets talk about each of the important aspects of improving y…
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Sara Hanks and I talk about Process Improvement integrated with Six Sigma and Project Management.
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58:22
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Recently Sara delivered a lecture at a local University. She put Project Management and Process Improvement together in the lecture. We continue that discussion covering process mapping, waste management control and the critical nature of data quality. Our conversations meander all over these subjects. You will hear Sara’s thoughts on each of these…
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Learning Without Scars
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Dale Hanna and I talk about the services that are provided by Foresight Intelligence.
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Starting the delivery of Business Intelligence more than twelve years ago Foresight Intelligence has performed the critically important work for contractors covering communications between repair facilities and customers, Inspections, Fault Codes and Sensors and Telematics, and Oil Sampling. Our conversations meander all over these subjects. You wi…
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Mike Pentz and Mets Kramer and I continue our conversation about branding, addressing the challenges of getting this done.
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Transferring any business from transactional to aspirational is tough. Changing a culture is very difficult. Our conversations meander all over the subject. You will get many ideas and hear about how to embed a brand in a business. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agr…
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Learning Without Scars
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Caroline and I talk about the ongoing changes to our classes from the “Sage on the Stage” through Webinars then the early days on internet learning.
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Caroline has created the learning management software approaches we have used in Learning Without Scars classes. She goes over how she has done the classes as well as how we have adapted the classes to the student surveys and outside world influences. This should help you better understand why these learning opportunities help individual employees …
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Bruce Baker brings us up to date on his "Contracting with Executive Leadership" option.
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47:24
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Bruce Baker explains to us how he has transitioned his business from specific “consulting and advisory” engagements to more complete “Organizational Development” work. This Candid Conversation covers the pitfalls and opportunities present for the business and the advisor when organizational development and culture change is introduced. Each of you …
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Mets Kramer and Mike Pentz join us as we identify the value and importance of your Brand
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Mike Pentz from the Calvin Group and Mets Kramer develop the foundation for the importance of the brand that the dealership creates. It allows the employees to relate to what they do. It is aspirational. It is fundamental to the success of an organization. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - …
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Bill Pyles joins us for this Candid Conversation on the Service Department Organization
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Bill has spent his entire career, starting with the Marine Corp and ending with Executive positions in Product Support and the Service Department. Having worked within the Caterpillar, Komatsu and John Deere OEM organizations he has a unique perspective on most things. Don’t miss this enjoyable conversation with a very knowledgeable man. Visit us a…
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Mick Vaught talks about attracting, interviewing, hiring, developing and retaining employees
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40:42
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Mick Vaught joins us for this Lifelong Learning discussion. Attracting, interviewing, hiring, developing and retaining employees is critical to your success. Mick and I discuss some of the changes and challenges that face our learning communities. Mick Vaught has a deep and broad history in our Industry. From working with several OEM’s and being in…
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Alex Kraft and I follow up on his Blog on Customer Service. It seems that Customer Loyalty and Customer Service are inextricably linked.
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With the changing customer, the changing marketplace, the changes in technology we have lost sight of the basic need for business. Customer Service. This Candid Conversation covers the changes and shared experiences both professionally and personally that we have had to deal with over the past several decades. This conversation should provoke some …
Sara Hanks and I follow up on her Blog from August 9th on Process Mapping. In order to be effective at Continuous Improvement (CI) process Mapping is a foundational requirement. With Continuous Improvement it is felt that an improvement operationally of ten percent is very possible. This Candid Conversation covers the history of Process Mapping fro…
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Bonnie Feigenbaum and Ron talk about her lecture series on Basic Marketing hosted by Learning Without Scars
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You don’t want to miss this exciting new offering. This is a ten-lecture series hosted by Learning Without Scars. This wide-ranging discussion on the lecture series is an introduction to a new learning tool we are offering. Learning Without Scars is hosting University and other specialized Educators so that they can share their wisdom and transfer …
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Sara Hanks brings her strong background from the perspective of an Engineer.
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From her early years at GE where she acquired strong skills in Lean and Manufacturing and 6 Sigma, Sara's wide-ranging discussion covers the difficulties of change. From the early adopters to continuing engagement with the people affected and how all of this changes the needs for leadership. You will hear various approaches to some common difficult…
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Debbie Frakes from Winsby talks about engagement and market coverage in the equipment market and the impact on customer retention.
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51:02
This wide-ranging discussion covers customer engagement by dealers. It covers the customer surveys that Winsby performs and the impact on customer retention that the surveys have for dealers. Changing buying patterns are one of the important triggers. You should get a different perspective from this discussion on your market coverage and customer e…
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Learning Without Scars
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Mets Kramer and Ron talk about the impending recession and how it won’t affect equipment dealers
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51:31
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This discussion covers the service department and the mainstay during troubled times. When the economy has gone into recessions in the past the service department gets busier. Too many people get nervous and tighten down the hatches. You might get a different perspective from this discussion. Visit us at LearningWithoutScars.com for more training s…
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Learning Without Scars
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Steve Clegg talks with Ron about the business tools and offerings that are available from Winsby
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This discussion covers the technology tools that are available to everyone in the market. Data Analytics and Artificial Intelligence are tools that are broadly available today. However, too many people are protecting the status quo and protecting their approaches to the business. Steve will follow this up with a paper on Retention. Enjoy. Visit us …
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Steve Clegg introduces a new subject in our blogs covering data analytics for a dealership from customer transactions to forecasting and everything relating to the business.
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54:53
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This discussion starts with a background for Steve from the Airforce Academy and the University of Chicago and moves to discussing his early career before we get down to business with the business of dealerships. I found our conversation exciting and I hope you will as well. Visit us at LearningWithoutScars.com for more training solutions for Equip…
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Alex Kraft speaks about selling and various items that are critical to a start up business
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58:11
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This discussion addresses positioning a business. We continue with the subjects of adaptability and business friction. This time we cover positioning and the importance of the messages. This is a conversation not to miss. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, …
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Mets Kramer and Ron are joined by Stephanie Smith for a Candid Conversation on Marketing in the Digital Age
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This discussion addresses marketing in the digital age - dealer websites. Stephanie Smith, the Vice President of Marketing for Newman Tractor, provides some insight in her work at the dealership. Taking us through all of the needs and wants of customers in this digital age. It is comprehensive and exciting to hear of her work. Enjoy Visit us at Lea…
This discussion addresses dealer websites. We have come a long way from when the website was an electronic brochure. Today we have to ask some serious questions. What is the purpose you have for your website? What are you trying to accomplish? What do your customers expect you to provide? What are they looking for when they access your website? Thi…
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Floyd Jerkins and I introduce the Advisors Activity
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1:03:13
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This discussion begins a series addressing the business advisors. The coaches and mentors that assist leaders in their roles and job functions. This “Coaching” function is very rarely used in a business setting yet is an invaluable addition to the toolbox of any leader. Visit us at LearningWithoutScars.com for more training solutions for Equipment …
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Alex Kraft and I talk Friction and Adaptability
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47:10
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This Candid Conversation is a discussion on the most recent blogs from Alex Kraft. The Customer Experience drives this discussion and hopefully provides the audience with differing perspectives and ideas that would allow them to improve the experiences their customer has with them. Visit us at LearningWithoutScars.com for more training solutions fo…
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Alex Kraft and Mets Kramer talk about the Digital World
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This Candid Conversation covers a lively discussion on the digital world that we live in and how dealers are slow to adapt to it. From working from home (WFH) to Websites. The world in which many dealers are living has passed them by and they face serious challenges going forward to adapt and adjust or be replaced. Visit us at LearningWithoutScars.…
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Alex Kraft covers his recent blog on “Adaptability”
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This Candid Conversation covers his recent blog on “Adaptability.” His business, Heave, was created using input for customers and dealers. The current software is the result of continuing to listen to the market and adapt. Don’t miss this interesting conversation with a “disruptor” in the industry. Visit us at LearningWithoutScars.com for more trai…
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Helena Sjogren from Reedz introduces us to the text to voice tools they use
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The purpose of Reedz and how it is being accomplished is explained. The collaboration with Learning Without Scars is covered as well. We are very excited to be able to provide this learning tool to our followers. Enjoy. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cr…
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Bonnie Feigenbaum introduces our new Lecture Series on Marketing
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Bonnie Feigenbaum introduces our first group of Lecture Series in Marketing. She will be establishing ten subjects in the sub-category of "Introduction to Marketing". This is a class that Bonnie teaches at University in Canada. We are very excited to be able to provide this caliber of lecture to our learners. Enjoy. Visit us at LearningWithoutScars…
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Ron Slee explains what we do, our purpose and goals, at Learning Without Scars (LWS)
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This presentation by Ron talks about what the Purpose and Goals are for LWS. He explains the evolution of our training offerings first with “Front of Class” training and now with Internet Based learning. He also explains our Assessment Programs as well as our Classes. This overview should help you better understand how we can help you in your busin…
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Alex Kraft and Mets Kramer address Technology and the Dealer Sales Efforts
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52:26
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This Candid Conversation with Mets and Alex is the first of many more. We will also be adding customers and dealer personnel to this panel. Customer Loyalty seems to have disappeared over the past twenty years. We engage in a vigorous discussion which addresses this truth. We will explore options for changes that need to be made in future discussio…
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Floyd Jerkins addresses the Business Model
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56:40
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This Candid Conversation with Floyd Jerkins is the first of what I am sure will be many. It set the stage on future work on the Business Models that are in use in the Capital Goods Industrial space. These models are ALL outdated and in serious need for an update. We will explore what changes need to be made in future discussion. Please don’t miss t…
This Candid Conversation with Floyd Jerkins is concerned about how we manage the sales aspects of a dealership. He talks about the parts department and the service department and how we respond to the customers. Our lost sales processes are lacking in discipline. Our prime product salesmen, the equipment or vehicle or engine sales force, are sacred…
This Candid Conversation with Floyd Jerkins covers the subject of training today. From working with high school guidance counselors, to interviewing and hiring, onboarding and on the job training, job descriptions and performance criteria, wage and salary administration, annual performance reviews and exit interviews we cover it all here. How emplo…
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Floyd Jerkins on Recruiting and Retaining Talented People
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45:57
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This Candid Conversation with Floyd Jerkins covers a lot of the issues that we are dealing with regarding the workforce. The world has changed. We have the great resignation, the highest number of job openings in US history, a low employee participation rate. Floyd touches on hiring practices, culture, job descriptions, performance reviews and exit…
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Alex Schuessler continues the discussion on Paper to Glass
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This Candid Conversation continues our discussion on change in how we operate our businesses. It starts with the arrival of computers and the need to speed everything up. In fact, operationally we regressed and we did not improve. Then we move to process improvement. The arrival of .NET and API tempting us to standardize data management. This is th…
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Floyd Jerkins discusses the evolution of dealer ownership
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36:22
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36:22
This Candid Conversation covers the challenges that face owners and senior executives in their personal development. Who do they turn to for advice and counsel? This is the beginning of an important series on coaching and mentoring owners. Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Min…
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Alex Kraft covers the opportunities in the world of equipment sales
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This Candid Conversation covers the opportunities in the world of equipment sales. From covering a territory with junior or senior sales members to call reporting and CRM this discussion covers a lot of ground. Don’t miss this important thinking platform on managing a sales force and providing improved customer experiences. Visit us at LearningWith…
This Candid Conversation covers the Heave business started by Alex Kraft. He explains how the business works and the process that he went through it setting it up. In his words it is all about the “Customer Experience.” Visit us at LearningWithoutScars.com for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cr…
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Mets Kramer talks about the different generational expectations
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This Candid Conversation covers the fact that the different generations have differing expectations of their service providers. From the Baby Boomers to the Millennials, Gen X and Gen Z we can easily understand that there is a different perspective on everything and in particular the impact of technology on our lives. We discuss how we have not pai…
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Mets Kramer talks how we must change from processing Transactions to Transforming our processes
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This Candid Conversation covers the difficulty we have in moving our transaction activity for data to information. This requires us to look at transforming the processes and systems that we employ in the operations. Change is hard to implement and we seem to be stuck with the status quo rather than making the necessary transformation. Visit us at L…
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Dale Hanna and Ron talk about Fleet Management and how it relates to the Maintenance Services business.
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This Candid Conversation with Dale Hanna covers Fleet Management and how it relates to the Maintenance Services business. Through the use of Telematics and API’s today we know where a machine is located and how many hours the machine has been working. From that starting point we discuss all of the technology tools that are present and available for…
