What do you do when "great" isn't good enough to grow your career or business? How do you stand out and move up in today's world? Join bestselling author (book named by 30 newspapers as one of "Ten Best Business Books" of the year) and Hall of Fame professional speaker Scott McKain to discover what it takes to create distinction in your career, business, and life!
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Exploring the workplace, workforce, and marketplace trends shaping Alabama business.
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Customer Engagement Radio
Ray Stendall chats with Shep Hyken, Marshall Goldsmith, Jill Konrath with inspiration from Steve Jobs, Zappos, Nordstrom, Walt Disney, Lexus, Ritz Carlton
Business Solutions
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Do you want to be a better speaker? Do you want to know how to deliver a talk that connects with people on all levels? Do you want to be calm, confident, and credible every time you speak? Then tune in to Public Speaking with Peter George, the only public speaking show that has two helpful episodes per week -- one with a guest expert who shares with you tips, techniques, and ideas; and one QuickBites episode where Peter gives a specific tip in 5 minutes or less. Each of these is designed to ...
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The Business of Weather with Rob Lightbrown
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With all the free weather apps avaialble, why pay for a forecast? Because Crown Weather offers something a bit more, a bit personal. Rob Lightbrown offers a subscription only weather forecast that gets into the weeds of the weather. I was referred to him by a retired banker who used Rob's service to help his agricultural clients try to prepare for …
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StoryBrand is a Simple and Compelling Sales Tool. Stephanie Greenwood Introduces It to Me.
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Who is the hero of your business? Too often, it's you. It SHOULD be the customer. Stephanie Greenwood is a StoryBrand consultant and explains it all so simply to me. She's with IMMIX Strategic and walks me through the process. The customer is the hero. You - the business - are a guide that helps the hero overcome their problem. You bring them to so…
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Brandon Smith & Wills Moore - Author v Editor Book Review
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Leadership consultant and author Brandon Smith has written a book that I've had referenced to me too many times in the past weeks to simply ignore. Called Author vs Editor Dilemma, the book is a management and leadership guide with simple plans for turning your employees into a more highly productive team. It's a simple concept - as the leader, too…
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One-Third of the Nation's GDP is Moved Across the US's Inland Waterways. That's a LOT!
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Cline Jones spent time as a boy watching the locks and dams near his home take and receive tow-boats on the river. The attraction of the work was deep and he signed up to be a part of that industry. Today he's the Executive Director of the Tennessee River Valley Association and the Tennessee-Cumberland Waterways Council. He knows the numbers: the 1…
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Yowza! Economist Connor Lokar Reads the Economic Tea Leaves.
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Economist Connor Lokar says it's goign to get worse before it gets better. Then it's going to get much worse. Connor is with ITR Economics. He and his firm work with businesses to help them prepare for economic change. Avowedly apolitical, Connor and his team only say the November election is unlikely to change our economy in any meaningful way, re…
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What's New in Workplace Law - Attorney Windy Bitzer Updates us on Changes that May Impact You
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Lots of changes coming to workplace rules ranging from the legality of non-compete agreements to changes to the salary of exempt employees. Windy Bitzer of the Hand Arendall law firm explains the changes and what they mean for you and me. Show Sponsors: E3 Termite & Pest Control Roy Lewis Construction Allison Horner - State Farm Agent Angelo DePaol…
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AI & What It Can Do - Some Straight Answers From Kai Gray
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Lots of chatter out there about AI. Lots. Every day some some sort of news about how it will make our world unbelievably better and another about how it will be the end of humanity. I reached out to Kai Gray to ask him to answer some questions - what can AI really do? Aside from being the best source tech help I've ever found, what can it do for me…
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Tenaska Takes Greenhouse Gasses from Plant Emissions and Safely Buries it 10k Feet Underground
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Tenaska has created a method for capturing the greenhouse gasses emited from industrial sites and pushing it through pipelines to a hub where it is injected 10,000 feet under ground. The diposal site must have a top layer of impermeable rock and the CO2 ultimately turns into an inert stone. The process requires a significant investment and Tenaska …
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Scott McKain Offers a Deep Dive on Business Distinction and How to Achieve It
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For years Scott McKain has led audiences and his consulting clients how to become distinct and different in a crowded marketplace. His approach is simple yet most companies won't do it - what are the extra things you can do to remain memorable to customers and how can you incorporate them into your business? Most people will claim their expertise i…
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Burnie Juneau Has an Eye for Businesses that Can Ramp Up by Franchising
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Burnie Juneau can walk into a business and tell if it is franchisable. He's gained a sense of how easy it will be based on his years of experience. His approach to the owner is "are you interested in growing quickly." The company he works for, Franchise Marketing Systems, does all the paperwork, files the trademark documents, and readies the busine…
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John Kilpatrick Keeps An Eye Out for his Veteran Colleagues. He and His Team are Uniquely Situated to Offer Them Help.
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Col. John Kilpatrick saves veteran lives. He offers a system for doing it, with key roles filled by other veterans. "Unless you're a veteran," he told me, "you'll never know what we've gone through and no one will listen to you." His agency, Vets Recover, is the first of its type he knows about in the country. From vets in despair on the edge of su…
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Dr Robert Pearl Is Back to Discuss His New Book About AI in Medicine called ChatMD.
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Last time on the show Dr Robert Pearl gave a general overview of the impact he predicts AI with have with medicine. I asked him to return to the show on the release of his new book, ChatGPT MD, now availble on Amazon. Dr Pearl gives a wonderful example of someone injured in a ski accident and when they entered details about their accident and the r…
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Dan Sigmond of the FBI Discusses Financial Fraud and Clever Crooks
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Dan Sigmond has seen a great deal in his time with the FBI. He and I discuss his pursuit of financail fraud the the crooks who commit it. Some the crooks are idiots, Sigmond says. Some, however, are brilliant. Sigmond tells us what to look for, how to defend ourselves, and the most common mistakes businesses make. Show Sponsors: Mason Hills Farms -…
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Lauren Fernandez IDs a Quality Restaurant Concept, Adds Her Expertise, and Launches it With Private Equity
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Lauren Fernandez - Full Course - can spot a restuarant that's destined to make it. Her years of experience in the industry as an owner / operator and as a promoter has given her the insight. Today she works with owners of small restuarant concepts to get them launched big and fast by helping the owners make smart growth decisions and avoid the pitt…
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Let's talk! Scott’s matchless experiences have continued throughout his life. They range from playing the villain in a Werner Herzog film that Roger Ebert called one of the 50 “great movies” in cinema history to being booked to speak by Arnold Schwarzenegger for an event on the White House lawn with the President in the audience; from being the aut…
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Chris Lawrence of Hirewell and Today's Employment Market
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Chris Lawrence has focused on the human capital space helping organizations identify, build, financially assess, implement, and manage outsourced recruiting and consulting solutions. His perspective gives a good view of today's workplace and workforce needs. We discuss how the workforce needs have evolved since the Great Recession and what he predi…
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A Master of Promotion - Shadrick Toodle Makes Friends, Makes Memories, and Makes Sales
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Shadrick Toodle hand-made t-shirts to wear to support his kids' sports teams. Other parents wanted them, too. Today he's selling promotional clothing for teams across his hometown area and well beyond. His presence at events is a big deal. Kids and parents want photos with him. He's a celebrity. And it all transfers into more and more and more sale…
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Tony Tejas stumbled on his salsa recipe one night making something quick for a friend. Today Tony's Tejas Salsa can be found across the southeast. Tony is working on vegan soups and stews, too. His goal is to simply make the world a better place and his food products are how he's doing it - healthy food, fresh ingredients, no preservatives. He's a …
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A Prep High School With Significant Corporate Support Putting Students Straight Into the Workplace
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Adam Sealey is the principal at Baldwin Prepatory Academy where he oversees the training and development of high school students and readying them to enter straight into the workplace. With enthusiastic support from corportate sponsors, Adam and Eric West - Career Technical Education Coordinator - are on the forefront of developing the skills emplo…
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Jill Schlesinger Works for CBS News. We Follow Her Trajectory from Financial Advisor to National Media Figure
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I met Jill Schlesinger at a conference years ago. We chatted back stage and got along. On my next trip to New York City she took me around the CBS Studios and and introduced me to some of the national personalities you would recognize on TV. She was interested, kind, nice, and generous when she didn't need to be. Her path to journalism is non-tradi…
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Quarterbacks, NIL, NFL, and David Morris' QB Country - Training the Best to Get Better
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When we last checked in with David Morris, president of QB Country, he was busy training his "bread and butter" client - middle and high school quarterbacks. Now in eleven cities, he's now taken many of those young QBs into the college and pro levels and they're staying close. Any any given moment in the offseason, David is training quarterbacks wh…
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Catherine Arensberg Decided to Enjoy Landscape Design. She's Built a Successful Business and Uses Social Media Like a Champ
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After a degree from LSU in landscape design, Catherine Arensberg wondered if that career was her calling. She evaluated her options, tried a few things, then doubled down on the parts of landscape designe she enjoyed the most. At the same time she developed a social media profile and grew it relentlesly. Today she's as busy as she wants to be with …
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Chancellor Moody and Timaje Porter are Going for the NFL. Hear What They're Doing to get Ready.
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The NFL attracts elite athletes. Chancellor Moody and Timaje Porter think they have what it takes. Timaje is preparing for NFL Day where scouts will look him over. Chancellor is preparing to join a college football team where he expects his skills to shine. They both have lots of support in their corner, they're doing the work to ready themselves f…
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Nick Bloom is the THE Guy Across the World When it Comes to Work from Home Trends and Its Impact on the Workplace
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Nick Bloom is an economist at Stanford. He began studing work from home trends long before they became a thing with Covid. Nick gives me the final word on whether work from home is profitable for companies, how it impacts creativity, and what most organizations are doing now that employees are insisting on a work from home environment. He also shar…
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Applying a Resilience Mentality to Our Business. Author Amy Morin tells us how.
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Amy Morin made a name for herself with a blog that caught fire followed by a Ted Talk that caught fire. In both instances she wrote and spoke about what mentally strong people DON'T do. Avoid these pitfalls, she says, and you'll deal with life's inevitable adversity much better. In today's show I ask her to apply this mental framework to work, busi…
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Hazardous Waste Disposal - Ted Reese of Cadence Environmental Energy Explains How It's Done
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When huge chemical containers are cleaned at chemical plants, what happens to the left over hazardous sludge? What's done with the excess from some cosmetic overruns? What about those piles of tires we used to see stacked up behind old tire shops? Ted Reese is president and CEO of Cadence Environmental Energy. His company destroys wastes that conta…
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Myth v Reality in the EV Car Battery World. A Chat with the Leadership of E-Mobility and TERREPOWER
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Are electric car batteries an environmental disaster like some would have you think? Or are they God's gift to planet earth as others would have you think? I speak with Maria Caballero, President of E-Mobility, a division of TERREPOWER and John Boyer, President of TERREPOWER, a division of BBB Industries. TERREPOWER takes used EV batteries and rema…
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Aaron Beam Was Head of Accounting at Healthsouth When He Decided the Fudge the Numbers. It Was the Beginning of His and Healthsouth's Downfall.
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Aaron Beam says it was his boss' drive for weath that put pressure on him to fudge the numbers. Aaron admits he liked the wealth that Healthsouth had generated for him, too. But that moment in his boss' office when things got heated about missing the quarterly numbers, Aaron says he should have said No. His inaction in that moment has shaped his li…
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The New Research on Tactics for Leading The Millennial Generation. Dr Kevin McGarry explains.
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Dr. Kevin McGarry is the CEO of iLeading 360. His research has put him at the forefront of understanding, managing, and guiding the Millennial generation. The focus of much debate over the years, the Millennials remain the most vexxing generation in the workplace today. With a background in leadership in financial services, McGarry's research has l…
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Creative, Collaborative, and Team Supportive Workspaces. Rebecca Swanner is Workplace Sector Leader of Architectural and Engineering Design Firm HED.
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The workplace is permanently changed by Covid. Getting team members to return to the office during the work week will require new tactics including mandatory days in the office and a new office design upon arrival. Rebecca Swanner should know. She designed her company's new Los Angeles workspace with the new hybrid work arrangements in mind. She ru…
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Workforce Challenges Often Triggered by Childcare Issues. Autumn Zellner, CEO of STARS Early Learning Academy, Explains.
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Childcare was in a crisis before the pandemic. Too many kids. Too few spots. Many people who wanted to work were forced to stay home and care for young children and this burden impacted females much more so than males. Not much has changed since. In fact, it may have gotten worse. Many of the grants and subsidies offered during the pandemic are no …
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From Less than 100 Kernels in a Freezer to Needing More Land - The Remarkable Story of Bayou Cora Farms.
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Josh and Jared Higginbotham found just shy of 100 kernals of heirloom corn in a freezer in a barn. They were the last of their grandfather's stash and these brothers decided to plant it and see what happened. Today their Bayou Cora Farms non-GMO corn products are purchased across the country from their farm in south Alabama and they're looking for …
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Marty Gründer Did So Well Developing His Business He's Now Coaching Others on Developing Theirs
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Marty Grunder began Grunder Landscaping in 1984 as he was making his way through college, running it from his dorm room to pay his bills. Today it's a regional powerhouse in the industry and Marty has taken the lessons he's learn to create The Grow Group which coaches other landscaping companies across the country in their growth. Marty's lessons o…
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A Career In Home Improvement in Front of the Camera & Mic. Danny Lipford of Today's Homeowner Removes His Tool Belt
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Danny Lipford started in TV in Mobile, Alabama, taking calls in the studio about home repairs to fuel his home remodeling business. Upon announcing his retirement, Danny's Today's Homeowner was broadcast in nearly every TV market in the nation and over five hundred radio stations. His media empire grew through lots of hard work and through a genuin…
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What Does Your Accent Say About You? How Important Is It to Your First Impression? Professor Paul Reed and I Discuss.
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University of Alabama Professor Paul Reed, PhD is the Distinguished Teaching Fellow in the Department of Communicative Disorders. Despite the heady title, he's easy to talk to about accents and the impressions they make on others. I read a quote from him in The Economist magazine and had to reach out. As a guy that travels a lot, I hear many accent…
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Plastic Surgery Is Evolving Quickly. Dr Chris Park Shares What's New.
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Only 187 medical students nationwide graduate into platic surgery any given year. It's an elite field and those that populate it are constantly curious about new procedures, new products, and better outcomes. Dr Chris Park epitomizes this and continues to bring the newest technologies and treatments to his practice. "You'd be amazed," he said, "wha…
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Managing and Controlling the Vital Documents of Our (And Our Family's) Lives. Martha Underwood Invented a Solution.
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Martha Underwood's father fell when helping a neighbor clean up after a hurricane. He was in Florida and for a while he was incapacitated. Martha, in Birmingham, needed access to his documents that are so important in critical moments like this but...where were they? Her story is not unfamiliar. We all have documents that family, doctors, accountan…
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Stanford Professor and Kaiser Permanente Hospital Executive Robert Pearl discusses AI and the Future of Medicine
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AI was predicted to change medicine a long time ago. Little happened. Robert Pearl believes that time has come. A Forbes author, a podcaster, Stanford professor, physician, and former leader of The Permanente Medical Group in California and then leader of the Mid-Atlantic Permanente Medical Group, Robert Pearl has unique insight into healthcare due…
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Doing What You Love and Trying to Get Noticed: Kate Teague is Fighting for Attention In the Nashville Music Scene
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Kate Teague is committed to making music. She can't help it; it's what she does. She lives in the hyper-comptitive music scene of Nashville where every street corner has an aspiring musician or singer-songwriter trying to get noticed and make it big. Kate is doing the things necessary for her career to catch on fire, from performing to writing to s…
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If You Could Pick a Career Based in What you Enjoyed and What You Were Good At, What Would You Do?
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Friend of What's Working, Brent Barkin, is back to update us on his journey. After selling the family business about sixteen months ago, Brent had the luxury to spend time and consider his next move. Not ready to stop working, Brent evaluated what he liked doing and what he was good at and made his decision. Hear how he assessed his talent and made…
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"Begin." A Simple Message from Consultant, Author, and Business Leader Joe Calloway.
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It's simple. To do anything you must begin. Joe Calloway understands that one of the many barriers to success for an entrepreneur or any business leader is simply to get started. To begin. We can create lists of reasons to delay, to wait, to push off till tomorrow. Success, however, starts no other way than to begin. Meet Joe Calloway. Hear his ent…
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AI + Logistics. Shashank Rao Leads Auburn University's Harbert College of Business in Combining the Two
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AI is changing everything it touches. Why not supply chains and logistics, too? Shashank Rao leads teams of students working with companies to combine the two in unique ways. Shashank gives me some insights into the projects they're working on and what the results have been and how AI will continue to impact logistics. It's fascinating stuff to an …
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Bringing a Better Beef to Your Table - Joey Mason of Mason Hills Farms Saw A Need for a High-end, Premium Product
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Not being beholden to tradition or industry norms has helped Joey Mason make Mason Hills Farms a premium provider of beef for the discerning consumer. His cattle are grass fed and grain finished on his own farm near Grand Bay, Alabama. Never farming before, Joey has learned the business from the ground up, from how to prepare the cattle to how to p…
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The Art of Leading a Team of Craftsmen - Hastings Read Runs a High-End Custom Woodworking Shop
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A circuitous route delivered Hastings Read from England to Mobile, Alabama where he learned custom woodworking after a successful career in management consulting. Today he leads the team at Oakleigh Custom Woodworks as they build beautiful doors, windows, and shutters, employing a team a craftsmen who take great pride in their work. Deadlines matte…
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Commercial Insurance, Cold Calling, and Brian Tanner - Explanations on Rate Increases and Old School Sales
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If you buy commercial insurance you've certainly noticed the rate increases. Brian Tanner is Managing Principal at EPIC Insurance's Birmingham, Alabama office and is our monthly Business Alabama magazine deep dive interview. He explains why rates are up, how AI is making creative crooks more clever, and why the art of cold calling is not dead. Bria…
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Expertly Keeping Employees in Historically High Turnover Jobs - Panini Pete & Cheryl Blohme of PP Hospitality Group
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Foodservice is typically full of high turnover. Unless you work for PP Hospitality Group. Panini Pete and his sister, Cheryl Blohme, have created a rapidly growing organizaiton due, in part, by their ability to find and keep good people in jobs typified by high turnover. Pete and Cheryl and their leadership team have figured something out. It begin…
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You may have noticed how erratic my episodes have been over the past couple of months. I apologize for that, but there is a good reason for it! In early July, I’m sitting on the sofa, feeling as if I’m getting the flu — sweaty, lethargic, just feeling a bit off. However, within a few minutes, my Apple Watch confirms that I’m experiencing A-Fib and …
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Revealing Insights into the Labor Market - Elizabeth Crofoot, an Economist with Lightcast, and I Dig Deep
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There is a big difference between a skills shortage and a labor shortage. Employers used to worry about lack of applicable skills. Today employers just need people with some of the skills demanded. Elizabeth Crofoot is an economist with Lightcast. Based in DC, Elizabeth knows how to mine the data our Federal Government provides and "read the tea le…
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Discover the Hidden Power of Your Compelling Speaking Voice with John Henny
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People often tell me they don’t like their own voices. Well, what about you? Do you like your voice? Do you, or more importantly, do others find it compelling? Does it enhance your presentations or distract from them? In this episode, John Henny provides techniques that help you strengthen your communication skills and gain more confidence in your …
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Become the Go-To Expert and Attract Greater Opportunities with Kelly Charles-Collins
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You hear and read them all the time, things like build a personal brand, identify your niche, and craft your signature talk. But how do you go about doing these? In this episode, Kelly Charles-Collins gives you the answers so you can position yourself as the go-to expert in your field. As a result, you have a greater opportunity to secure corporate…
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