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The wild life of people in the hospitality and entertainment industry
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Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
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How to Boost Customer Experience Featuring Stephen Kowal
22:33
22:33
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22:33
How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety Shep Hyken interviews Stephen Kowal, Chief Commercial Officer of Nextivity. He talks about how connectivity can impact various aspects of customer experience, from retail experiences to public safety, and seamless experiences. This episode of Amazing Business Radi…
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A Human-Centric Approach to Artificial Intelligence Featuring Jeffrey Russell
29:00
29:00
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29:00
Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences Shep Hyken interviews Jeffrey Russell, Chief Executive Officer at C1. He talks about transformative leadership and the need for authentic and empathetic technology solutions that enhance customer experience. This episode of Amazing Business Radio with Shep Hyken a…
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How to Be Ridiculously Easy to Do Business Featuring David Avrin
27:42
27:42
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27:42
Tips on How to Eliminate Friction for Your Customers Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer expe…
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Customer Focused Leadership Featuring Blake Morgan
25:56
25:56
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25:56
How to Get into the Customer Experience Mindset Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The Modern Customer Podcast. She talks about her latest book, The 8 Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer, and how to create a culture that prio…
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Lunch Is Dead AF - Let's Get Naughty
1:15:59
1:15:59
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Update on what's going on around town. Money isn't real. The music scene is still alive.By Shep and Morgan
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Nordstrom's Customer Service Evolution Featuring Robert Spector
26:20
26:20
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26:20
Embracing Changing Customer Needs Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his latest book, The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service and how any company can stay in business during the most challenging times. This …
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The Employee Experience Revolution Featuring John DiJulius
31:09
31:09
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31:09
A Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience Shep Hyken interviews John DiJulius III, Founder and Chief Revolution Officer of The DiJulius Group and bestselling author. He talks about the role of leadership and company culture in shaping a positive work environment. This episode of Amazing Business…
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Lunch is Dead AF - State of the Union (Music Edition)
1:51:14
1:51:14
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1:51:14
Incase you have not seen or heard, there have been some major roadblocks to our downtown's outdoor music shows. We dive right into what's going on, what we are trying to do to get some rules changed, and even have a special guest come on to speak their part! EnjoyBy Shep and Morgan
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Adding Value Beyond the Purchase Featuring Mikhail Naumov
23:53
23:53
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23:53
How to Proactively Anticipate Customer Needs Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can enhance their customers' experiences by proactively addressing their secondary and tertiary needs, going beyond just selling their core products or services. This episode of Amazing Business Radio with Sh…
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The Power of Human-Applied AI Featuring Verizon CXO Brian Higgins
23:12
23:12
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23:12
Transforming Customer Experiences One Interaction at a Time Shep Hyken interviews Brian Higgins, Chief Customer Experience Officer of Verizon Consumer Group. He talks about how every interaction can shape brand perception and how to use AI to enhance customer and employee experience. This episode of Amazing Business Radio with Shep Hyken answers th…
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Challenging the Status Quo of Customer Experience Featuring Joseph Michelli
25:58
25:58
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25:58
How Curiosity and Innovation Can Transform Your Business Shep Hyken interviews Joseph Michelli, keynote speaker, organizational consultant, and bestselling author. He discusses the principles and strategies in his latest book, Customer Magic – The Macquarie Way, including reimagining customer experience, empowering employees, and transforming busin…
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Embracing the Four Phases of the Contact Center Featuring Joseph Walsh
32:12
32:12
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32:12
Optimizing Process, People, and Technology to Create a Better Customer Service Experience Shep Hyken interviews Joseph Walsh, Vice President of Product Marketing for GoTo. He shares the Four Phases of the Contact Center and the significance of placing customer experience at the heart of your company's operations. This episode of Amazing Business Ra…
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Empowered Leadership in Times of Crisis Featuring Brian P. Kruzelnick
38:06
38:06
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38:06
Why Trust, Readiness, and Humanity are Important in Crisis Management Shep Hyken interviews Chief Master Sergeant Brian P. Kruzelnick, a.k.a. Chief BK, Command Senior Enlisted Leader for U.S. Transportation Command. He discusses integrating crisis management and training into everyday business practices and organizational culture. NOTE: This episod…
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How AI Innovation Drives a Better Customer Experience Featuring Alan Masarek
34:14
34:14
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34:14
Empowering Customer Interactions and Employee Engagement Shep Hyken interviews Alan Masarek, President and Chief Executive Officer at Avaya. He talks about leveraging AI to improve customer experience, enhance employee productivity, and create better business outcomes. This episode of Amazing Business Radio with Shep Hyken answers the following que…
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Elevated Experience Equals Emotional Engagement Featuring Richard Weylman
25:50
25:50
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25:50
Acquire and Keep Clients for Life Shep Hyken interviews Richard Weylman, hall of fame inducted keynote speaker and bestselling author. He talks about his latest book, 100 Proven Ways to Acquire and Keep Clients for Life, and how an elevated customer experience helps brands stand out amidst the competition. This episode of Amazing Business Radio wit…
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Embracing Resilience to Achieve Brilliance Featuring Simon T. Bailey
23:10
23:10
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How Building Resilience Can Positively Impact Customer Service Shep Hyken interviews Simon T. Bailey, world's leading expert in brilliance and author of Resilience@Work: How to Coach Yourself Into a Thriving Future. In addition to a review of his SPARK concept from his last interview on Amazing Business Radio, he talks about the importance of resil…
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Embracing AI to Enhance Customer and Employee Experience Featuring Elizabeth Tobey
30:30
30:30
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30:30
How to Seamlessly Implement AI into Your Customer Support Process Shep Hyken interviews Elizabeth Tobey, Head of Marketing for Digital and AI at NICE. She talks about testing, implementing, and embracing AI to increase customer and employee satisfaction. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more…
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In this groundbreaking episode we sit down with the legendary JMays & ZBro to discuss their resurrection tour. They will be back together full band this Saturday 04/12 in the alley behind One19 ready to blow you away. Give it a listen to learn the history of the band, how everyone knows each other, and why they decided that the time was right for t…
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Lunch is Dead AF - Stinky Feet and Clearing up Some Rumors
1:13:42
1:13:42
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Morgan kicks her shoes off and we get down and dirty some chatter around Dickson.By Shep and Morgan
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The 5 Steps to a 5-Star Customer Experience Featuring Katie Mares
26:39
26:39
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How to Elevate Customer Experience and Strengthen Loyalty Shep Hyken interviews Katie Mares, brand experience expert and best-selling author of CustomHER Experience. She talks about the 5 steps to creating a 5-star customer experience and the importance of genuine human connection to win over customers. This episode of Amazing Business Radio with S…
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Transforming Customer Feedback into Action Featuring Sara Caldwell
26:43
26:43
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26:43
The Impact of “Customer Research” on Achieving Customer Success Shep Hyken interviews Sara Caldwell, VP of Customer Experience at Dovetail. She talks about the importance of everyone in the company being involved in customer research to understand and meet customer needs. This episode of Amazing Business Radio with Shep Hyken answers the following …
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The Fundamentals of Customer Engagement Featuring Spencer Burke
29:39
29:39
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29:39
Embracing AI for Marketing and Customer Experience Shep Hyken interviews Spencer Burke, SVP of Growth at Braze. He talks about the significance of collaboration within organizations, the impact of multichannel engagement on customer interaction, and the role of AI in enhancing customer experiences. This episode of Amazing Business Radio with Shep H…
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Using AI Responsibly to Enhance the Customer Experience Featuring Joe Tyrrell
27:36
27:36
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27:36
How to Leverage AI and Personalization to Anticipate and Exceed Customer Needs Shep Hyken interviews Joe Tyrrell, CEO of Medallia, a global leader in customer and employee experience technology. He talks about the significant role of AI and technology in creating personalized and seamless customer experiences. This episode of Amazing Business Radio…
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Lunch is Dead AF - Country Thangs and Dream Chasin'
1:22:34
1:22:34
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Morgan reads some excerpts from her new book and we chat on the State of the Union that is Dickson.By Shep and Morgan
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Rocking Customer Experience Featuring Jim Serger
30:58
30:58
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30:58
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses create experiences that get repeat business and nurture brand loyalty? How can businesses think outside the box to create fan-like loyalty among their customer base? What lessons can companies learn from the legendary rock band, Van…
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Lunch is Dead AF - Naughty Input and The Party Animals
1:16:39
1:16:39
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Just a bunch of chatter on whatever comes to mind.By Shep and Morgan
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A Company Culture of Good Featuring Chad Jensen
27:23
27:23
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27:23
A Company Culture of Good Happy Employees, Satisfied Customers, and Supportive Communities Shep Hyken interviews Chad Jensen, president of TCC and Wireless Zone, subsidiaries of Round Room. He talks about creating a culture of good within the company and how it impacts the employees, customers, and the community. This episode of Amazing Business Ra…
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Big Bets and Bold Leadership Featuring John Rossman
26:22
26:22
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26:22
Transforming Your Business and Customer Experience Shep Hyken interviews John Rossman, executive coach, advisor, and keynote speaker on leadership, innovation, and transformation. He talks about leading big bets and driving successful organizational transformations – which is especially important when leading a customer service or CX initiative. Th…
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