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Properly practiced, digital transformation should lead to happier, faster, smarter and safer employees and customers. Welcome to Experience Threading: The Podcast where we discuss human-centered, outcome focused digital transformation. If you’ve ever wondered, “How can we make it easier for people to get their work done? How can I move to the cloud, and then stay in the cloud? What’s the best way to handle risk in this work-anywhere world?” we invite you to listen in for the tools, technique ...
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Unlock Your Organization’s Experience Potential: The Experience Management Maturity Model & Quiz
13:51
13:51
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13:51
Take the Experience Management Maturity Model Quiz we talk about in this episode! You’ve got the concept of employee and customer experience wrapped into your digital transformation plans. You may even have an experience plan in place. But where do you go from here, and how do you get there? Understanding maturity — where you are and how you stack …
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In this short episode, Threadfin’s Sara Keeney, talks about the importance of digital transformation in enhancing employee experience and driving value across organizations. She explains how employee experience helps employees deliver superior customer experiences and shares seven key steps to move towards employee-centricity, as described by Threa…
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Employee Experience & Employee Engagement: What’s the difference?
3:46
3:46
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3:46
When it comes to employee experience and employee engagement, there are definite differences—engagement and experience aren’t interchangeable when it comes employees. At Threadfin, we’re focused on employee—and customer—experience. But what does that mean exactly? There’s a lot of confusion around the difference between employee experience and empl…
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The New Normal: Microsoft Teams and Contact Centers
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7:00
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7:00
Let's not get stuck in the adapted state we all found ourselves in during COVID. In this short episode, we talk Microsoft Teams and telephony. We're returning to the new normal, whether that's opening up our official contact center or keeping employees working from home, and there's no need to keep doing things the way we have the last few years. T…
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Disaster Recovery: From Hurricanes to Ransomware
11:21
11:21
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11:21
Disaster recovery is a critical part of business continuity and it absolutely requires a multi-faceted approach. Listen in as we talk about how to protect organizations of all sizes from threats like hurricanes and ransomware using solutions that are more cost-effective than ever before. We’ll touch on many of the elements that make up the suite of…
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Who REALLY Needs to be Involved in Experience Design?
7:40
7:40
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7:40
Your organization may have determined what issues that need to be solved—and you may have also already prioritized which to tackle first. But how can you make sure you have the right people at the table to get the results you’re really after? In this podcast with experience expert, Diane Magers, CCXP, Threadfin’s Experience Practice Lead, we discus…
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Never Stop Asking ‘Why’ When Designing Human-Centered Digital Transformation
23:57
23:57
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23:57
When it comes to digital transformation, so many organizations are getting it wrong. They’re doing digital for digital’s sake, and they never stop to ask ‘Why?’ Only after fully understanding the ‘whys’ should organizations then build solutions rooted in human-centered digital experiences. Join us for our second podcast with experience expert, Dian…
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Beyond the Bagels: Designing Human-Centered Employee Experiences
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30:46
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There’s a lot of talk about ‘experience’ these days, but what does it mean? Why does it matter? How can you make it easier for employees to get their work done in the cloud? Join us for our first podcast with experience expert, Diane Magers, CCXP, Threadfin’s Experience Practice Lead (and well-known Founder and Chief Experience Officer at Experienc…
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