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‘I AM 000’ is a podcast produced by Triple Zero Victoria which provides life-saving call taking and emergency dispatch services to the Victorian community. It gives rare access to real emergencies and the people behind them. You will hear real audio between callers and call-takers as the patients and on-scene emergency services personnel share their stories and first hand experiences as they deal with emergencies and often challenging situations.
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The Gardiner family were celebrating their youngest Thomas’s 4th birthday. Mum Brooke had been experiencing gall-bladder attacks for the last six months; but little did she know what was about to happen. Suddenly Brooke found herself violently ill, throwing up. Her 8-year-old daughter Jorja called Triple Zero after finding her Mum lying in the show…
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76-year-old Laura suffered a stroke in April this year and thankfully survived. She credits her survival to her quick-thinking grand-son Jarrod who called 000 and spoke to Call-Taker Stuart who helped diagnose her condition on the day, including running her through the stroke F.A.S.T test. Laura doesn’t remember much that day, but recalls Ambulance…
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It’s not every day that a baby comes into the world on the side of the road. But that’s what happened with baby Evie in January this year. Little Evie was delivered with the assistance of Ambulance Call-Taker Jessica Stewart in the family car, on the side of Burwood Highway. When 31-year-old Mum Ashlie went into labor with her second baby, Ashlie a…
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Police Call-Taker Daniel Williams has been working with Triple Zero Victoria for the past two years. He’s one of the 172 Police Call-takers working across Triple Zero Victoria’s three centres and someone you may speak to if you call triple zero. In his role, Daniel can deal with as many as 200 different events from bomb threats, marine rescue, coll…
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Mum Terri-Ann Balfour stopped on the highway to deal with an upset child, when suddenly her car – which was also pulling a horse float - was side-swiped by a truck. Both vehicles were shunted along the road and the horse float tipped upside down, with pony “Topic” inside! It was chaos. A driver stopped to help and while Mum was trying to revert the…
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James and Oscar were in the car with their mum when she suddenly became violently unwell. She pulled up her car and James called triple zero and spoke with Call-Taker Chloe. James constantly monitored his Mum’s condition, even checking their car’s hazard flashing lights were on. His little brother Oscar remained calm and told his Mum, he loved her.…
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Smash repairman Cade Egan was doing an emergency drop-in on his elderly aunt in country Victoria during the floods last year when he drove into deep water. You'll hear what happened to Cade in this podcast episode. In October 2022, the north and the west of Victoria along the Murray was hit by storms and flooded. For the first time ever, ESTA dispa…
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It was just another Friday night for six-year-old Connor and Mum, Lyndall Heath. They were eating dinner when his Mum started to choke, vomit and cough up blood. Connor called triple zero and spoke to Ambulance Call-Taker Sam Pregnell. Despite the stressful situation, young Connor was able to provide his address, remained very calm and explained he…
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Lois Ekong is a new graduate paramedic with Ambulance Victoria with an interesting background. As a trainee paramedic she not only studied and did her placement Ambulance shifts, but for the last nine months she also doubled up as an ESTA Ambulance Call-Taker. Something she now credits with making a very positive difference to her new role. Tune in…
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11-year-old Blake Alderuccio had read a book on first aid, so he knew what to do when his Mum was suddenly stung by bees. 51-year-old Helen owned a hive of bees and was on her ride-on mower when she was attacked by a swarm, stinging her all over her body and head. She immediately started having an anaphylactic reaction. Blake called Triple Zero and…
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Aarush Khurana witnessed his little brother’s accident - it literally happened right in front of him. In the latest episode of ESTA's "I AM 000" podcast we unravel the incredible moment 13-year-old Aarush stepped up and rang Triple Zero after his brother was hit by a car while riding a scooter. His actions were so remarkable, he was nominated as a …
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”So, my Mum woke up with a pain in her whole body”
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One of this year’s Junior Triple Zero Hero’s Hannah Toliat features in this I AM 000 podcast. This episode includes excerpts from Hannah’s call to Triple Zero with ESTA experienced Dispatcher and Call-Taker Kim Matta, after her Mum had trouble breathing. 11-year-old Hannah called Triple Zero when her Mum woke up “with a pain in her whole body and h…
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ESTA’s Nick 'The Baby Whisperer' Smith features in this I AM 000 podcast. This episode includes excerpts from the experienced dispatcher and call-taker’s phone call helping to deliver baby Moama Hill, with dad Jarrod’s assistance. When the expectant parents Emma and Jarrod suddenly faced the reality of delivering their own baby on the bathroom floo…
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