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"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders." Troy Batchelor - Retail Customer Experience Evangelist French Company LLC
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Growth Takes Work and these messages are meant to help and encourage you take the next steps towards success. You were put on this earth for a purpose with all the potential to fulfill that purpose. It is only with true grit and determination that your dreams will come true. This road your on is not for the weak but the strong in resolve. Will you choose to follow through or will you let distractions keep you from your destiny.? Only you can decide - we hope these messages help keep you focu ...
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How to Train & Develop Leaders for Your Organization
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Developing Leaders in your Organization - Training and development can be a truly overwhelming task but it is necessary to grow the leaders you need for today and tomorrow. This doesn't have to be a huge process - there is actually a way to transfer ALL your knowledge to those people on your team who actually WANT to become leaders. --- Send in a v…
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Ok EVERYBODY posts ads about their businesses trying to drum up new customers - well STOP! You shouldn't be doing what everyone else is doing - you want to be different, unique - that's why you started your business anyway right! Well stop just pitching or selling the normal way - educate your customers, prospects on what it means to do business wi…
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One of the most common questions I get as a business coach is How do I get more clients? What they are actually asking is how to I make more sales! In this short episode I will cover a few foundational tips to getting more clients now. Enjoy. --- Send in a voice message: https://podcasters.spotify.com/pod/show/growthtracks/messageSupport this podca…
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1 - Handle Paper Only Once - almost impossible right? 2 - Always keep papers out of sight? Is that really a thing? 3 - You can be TOO organized? NOT - each person has their own level of organization but you should work to find your happy place here. 4 - Paperless is the way to go - ok I like this one but it isn't 100% practical. 5 - One Planning sy…
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Can you be TOO focused? It's easy to become so focused on accomplishing your goals that you neglect those people around you and other items that make life worthwhile. You CAN be ultra focused AND not neglect those people around you and ENJOY life - BUT..... It Takes Work... ok you knew that was coming didn't you. I want to help you become a Go Gett…
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Invest in Yourself Daily - It's worth repeating!
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Invest In Yourself Daily What are you listening to or reading or watching on a daily basis that helps you build your confidence, your self esteem? When we are having a good day this is an easy thing to skip but we have to think of this like making a small deposit in a bank account every day. Hopefully you have a lot of good days but when you read s…
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Do it anyway! Some days it can be difficult to keep taking steps towards your goals. You had every intention to get up and get straight to work on that project or task this morning but when you got up....you just didnt' feel like it! Well - DO IT ANYWAY! Tenacity is the key to success - as our site suggests - GROWTH TAKES WORK I know alot of you do…
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This will be one of the hardest things you do as a leader/manager/owner - stop and watch your team in action. That's right, stop doing the things on your task list, answering emails, setting up the next promotion and just watch your operation in action. Are you happy with how your customers are being greeted, the condition of your building? How abo…
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What drives your performance? Is it a passion for more power in your position or is it a sense of duty to be the best you can be? If it's only power it will be short lived but if excellence drives your performance there is nothing you can't accomplish and power will come naturally. --- Send in a voice message: https://podcasters.spotify.com/pod/sho…
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Tom Pardini - Manage Expectations through better communication
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Tom has been working in retail facilities industry for 18 years. He worked for a company called USM Services Inc which is now EMCOR Facilities Services. He was a senior account manager on many of the big box accounts such as Harbor Freight and managed some of the other accounts like Bed, Bath and Beyond, Starbucks and more. Tom is currently working…
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The facility maintenance industry has gone through a lot of change since the early years of it being explored as a discipline. Real estate, retail, and operations have also evolved continuously making an impact on the way we manage and maintain the facilities and provide services. If we look back to 10 years ago and compare the industry to where we…
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Bennett Van Wert - You're Not Done Learning...
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Bennett Van Wert is the National Sales Manager at DWM, Comprehensive Facility Solutions and he joined us in the podcast to share about his background, how he used to work at other companies with a pretty different sales role than his current one and how he’s inspired and motivated now by how rewarding it is to impact the company long-term. Bennett …
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Elizabeth Barnes - Inspect What You Expect
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Elizabeth Barnes is the Chief Operating Officer at NAI Plotkin. They are a third generation family that does full-service real estate such as brokerage services, construction management services and all sorts of facility property management services for all asset types. Her background in retail is in the construction and real estate departments wor…
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Tom Kay: "It's easy to be busy, but it's hard to be productive"
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Tom Kay is the Vice President of sales and marketing at EnTouch inTouch, Internet of Things & Cloud App Experts.When I asked Tom what advice he would give to himself years ago, after all this time in the industry, he gracefully said "Run!". We both laughed because that's the reality of many FMs in the industry. Tom's real advice is: "Make an effort…
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The Customer Experience Podcast Episode 3 - Chris Fairchild
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Chris Fairchild is the president of National Filter Service, he started 27 years ago and still manages it today along with the great staff and team in the headquarters right outside of Virginia. One of the biggest lesson he’s learned and shared with us is that you're the one who created the vision. You're the one who led it to the point where you h…
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The Customer Experience Podcast Episode 2 - Blake Kelly
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The Customer Experience Podcast is all about individual things that impact the in-store/in-restaurant customer experience as well as best practices on subjects like building and developing relationships, productivity, efficiency in the field, managing multi unit locations and a large field staff and many more topics. In this episode, we talk with B…
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Ron Gilcrease: Small Things Impact Your Entire Life
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Ron is the Vice President of National Accounts at XtraLight Manufacturing and has been in lighting business for more than 50 years. When he started his first job and was changing light bulbs at the Shell station, never would have thought that 50 years later he will end up as a president of the largest lighting service company in US.Ron shared some …
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We are all looking for the best investments with our money and our time but we rarely look in the mirror. The true key to success is investing in yourself - here are some ways you can do that...without breaking the bank. --- Send in a voice message: https://podcasters.spotify.com/pod/show/growthtracks/messageSupport this podcast: https://podcasters…
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Are you trying something new or ready to quit that new job or business? STOP - listen and try the s first. --- Send in a voice message: https://podcasters.spotify.com/pod/show/growthtracks/messageSupport this podcast: https://podcasters.spotify.com/pod/show/growthtracks/support
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Stop letting life’s little distractions derail your life’s plan!--- Send in a voice message: https://podcasters.spotify.com/pod/show/growthtracks/messageSupport this podcast: https://podcasters.spotify.com/pod/show/growthtracks/support
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