Join us as we interview leading professionals to learn how they cultivate a value culture to win sales, profits and the hearts and minds of their employees and customers alike.
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1
The Streaming Ads Opportunity | The Drive Podcast ft. Jeff Clark
21:24
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On today's episode of The Drive Podcast, Jeff Clark from Dealer Alchemist joins me in Newport Beach California at the EMG Event. Jeff and I discuss streaming data, OTT advertising, dealership marketing opportunities and more!Jeff Clark: https://www.linkedin.com/in/jeff-clark-2448633/Digital Dealership Solutions: https://strategywithjason.com/digita…
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Put Time & Attention Into Every Customer | The Golden Wrench Podcast ft. Mike Vogel
35:54
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This week on The Golden Wrench Podcast I sit down with Mike Vogel. Mike and I discuss how to improve customer retention by putting time & attention into the experience, fixed ops processes, customer relationships and more! For more info on Repair 360, visit: https://www.repair360.com/Mike Vogel: https://www.linkedin.com/in/mike-vogel-5b342823/Digit…
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See Your Business Through the Customer's Lens | The Golden Wrench Podcast ft. Ed Roberts
40:44
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This week on The Golden Wrench Podcast I sit down with Ed Roberts. Ed and I discuss the importance of looking at your business through the customer's lens, meeting customers on their terms, building a career in the automotive industry and more! For more info on Repair 360, visit: https://www.repair360.com/Ed Roberts: https://www.linkedin.com/in/ed-…
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AI Can't Fix Broken Communication | The Golden Wrench Podcast ft. Shawn Armorer
39:58
39:58
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The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with Shawn Armorer to discuss AI communication in service, how important is the customer relationship for experience, fixing communication breakdowns, operational ef…
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1
Train the Activity, Coach the Growth | The Golden Wrench Podcast ft. Corey Smith
37:42
37:42
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The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with Corey Smith to discuss investing into training, coaching, emotional intelligence, leadership and more!For more info on Repair 360, visit: https://www.repair360.…
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1
Streamline Your Reconditioning Process | The Drive Podcast ft. Randy Kobat
33:01
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On today's episode of The Drive Podcast, Randy Kobat from Repair OnDemand joins Jason in Las Vegas at the NIADA Conference. Randy and Jason discuss innovative ways to obtain vehicle diagnostics, inefficiencies between fixed ops and used car departments, acquiring used cars, customer retention and more!For more info on Repair OnDemand visit: https:/…
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4 Steps to Enhance Your Customer Data | The Drive Podcast ft. Kirsten Von Busch
33:53
33:53
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On today's episode of The Drive Podcast, Kirsten Von Busch from Experian Automotive joins Jason in Las Vegas at the NIADA Conference. Kirsten and Jason discuss the 4 steps that will enhance your customer data, data complacency, personalized data-driven marketing and more!For more info on Experian Automotive visit: https://www.experian.com/automotiv…
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Data-driven Customer Experiences | The Drive Podcast ft. Troy Scheer
30:51
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On today's episode of The Drive Podcast, Troy Scheer from Brain + Trust Partners joins Jason in Las Vegas at the NIADA Conference. Troy and Jason discuss ad waste, breaking down the data silos in your dealership, data-driven customer experiences and more!For more info on Brain + Trust Partners visit: https://braintrust.partners/Troy Scheer: https:/…
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Personalize Your Buying Experience | The Drive Podcast ft. Zach Klempf
24:30
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On today's episode of The Drive Podcast, Zach Klempf from Auto Manager & Selly Automotive joins Jason in Las Vegas at the NIADA Conference. Zach and Jason discuss how to properly utilize your CRM, removing friction in your customer experience, becoming data driven and more!For more info on Auto Manager visit: https://benchmarktm.com/For more info o…
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1
Build a Raving Service Department | The Golden Wrench Podcast ft. Shaun Raines
39:45
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The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with Shaun Raines to discuss the key principals to building a raving service department, setting up your customer relationships for success, small things that have a…
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1
How Small Improvements Create Massive Results For Your Dealership | ft. Dan Trinidad
26:29
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On today's episode of The Drive Podcast, Dan Trinidad from Benchmark Automotive joins Jason in Las Vegas at the NIADA Conference. Dan and Jason discuss data and metrics that dealerships should focus on, measuring success within the dealership, the impact of small incremental improvements and more!For more info on Benchmark Automotive Data Suite vis…
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1
Rethink How You Acquire Service Customers | The Golden Wrench Podcast ft. Jim Roche
35:00
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35:00
The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with Jim Roche to discuss the significance of the service department for dealerships, EV service, warranty process efficiencies and more! For more info on Repair 360…
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1
Empathy, Value & Participation - Keys to a Great Warranty Partner | ft. Micah Robinson
34:30
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On today's episode of The Drive Podcast, Micah Robinson from Autto joins Jason in Las Vegas at the NIADA Conference. Micah and Jason discuss what dealers should look for in a great warranty partner, treating the customer right, offering the customer solutions not products and more!For more info on Autto visit: https://www.autto.com/Micah Robinson: …
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1
Enhance Your Service Drive Customer Experience | The Golden Wrench Podcast ft. Les Silver
38:26
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The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with Les SIlver to discuss how to create a better service drive experience, make skilled technicians want to work for you, pricing strategy and more!For more info on…
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1
Dealers Need A Warranty Partner | The Drive Podcast ft. Brian Blight & Dominic Limongelli
32:36
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On today's episode of The Drive Podcast, Brian Blight & Dominic Limongelli from Pro Guard Warranty join Jason in Las Vegas at the NIADA Conference. Brian, Dominic and Jason discuss the importance of having a warranty partner, dealer consultants, understanding dealer's pains, reinsurance and more!For more info on ProGuard Warranty, visit: https://ww…
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Accurate & Automated Credit Processes | The Drive Podcast ft. John Warner
25:01
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On today's episode of The Drive Podcast, John Warner from 700 Credit joins Jason in Las Vegas at the NIADA Conference. John and Jason discuss automating your credit processes, eliminating human error, improving credit app customer experience and more! For more info on 700 Credit, visit: https://www.700credit.com/John Warner: https://www.linkedin.co…
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Keys to Successful Warranty Processes | The Drive Podcast ft. James Virgoe
30:30
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On today's episode of The Strategy With Jason Drive Podcast, James Virgoe from GWC Warranty joins Jason in Las Vegas at the NIADA Conference. James and Jason discuss revitalizing your used car department, keys to successful warranty processes, RV warranties and more!GWC Warranty's sister brand EasyCare provides products for RV, powersports, and mar…
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1
Leadership & Fixed Ops Innovation | The Golden Wrench Podcast ft. Jeremy Stephens
37:47
37:47
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The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with Jeremy Stephens to discuss how to become a leader, innovate fixed ops processes and more!For more info on Repair 360, visit: https://www.repair360.com/Jeremy St…
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1
The Key To Consistent Effort From Your Staff | The Golden Wrench Podcast ft. David Long
35:56
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The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with David Long and discuss key insights for getting consistent effort from your staff, ASR closing percentages, pay plans and more!For more info on Repair 360, visi…
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Dealership Ad Creative & Content At Scale | Strategy with Jason Drive ft. Nick Miro
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On today's episode of The Strategy With Jason Podcast, Nick Miro from Phyron joins Jason in Lexington Kentucky at the Kain Automotive Conference. Nick and Jason explore the exciting world of AI-powered video content and ad creative. Nick explains how dealers can create video content at scale and low cost with AI platforms.For more info on Phyron, v…
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Driving Repeat and Referral Business | The Golden Wrench Podcast ft. Tully Williams
34:50
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34:50
The Golden Wrench Podcast Series" delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with Tully Williams and discuss where fixed ops should focus their efforts, pay plans and more!For more info on Repair 360, visit: https://www.repair360.com/Tully W…
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Revolutionizing Automotive Business with AI | Strategy with Jason Drive ft. Derek Simonds
32:49
32:49
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In this episode of the Strategy with Jason podcast, Jason Harris dives into a fascinating discussion with Derek from Numa at the Kain Automotive event in Lexington, Kentucky. Discover how AI technology is transforming the automotive industry and how businesses can start future-proofing today. Derek shares his journey into the automotive world, insi…
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Mastering Automotive BDC: Strategies for Success | Strategy with Jason Drive ft. Scott Davis
32:19
32:19
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32:19
Welcome to the Strategy with Jason Podcast, your go-to source for staying updated on the automotive industry. In this episode, host Jason Harris dives into the importance and future of Business Development Centers (BDCs) in dealerships with Scott Davis from Volie, recorded live at the Kain Auto Event in Lexington, Kentucky.For more info on Volie, v…
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Consistent, Reliable, Scalable Fixed Ops Growth | The Golden Wrench Podcast ft. Shon Kingrey
38:44
38:44
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38:44
The Golden Wrench Podcast Series" delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with the best minds in Fixed Operations, from dealership owners to service managers, to explore the golden strategies that keep service departments running smoothly…
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How To Improve Fixed Ops Retention | The Golden Wrench Podcast ft. Elgie Bright
34:13
34:13
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34:13
The Golden Wrench Podcast Series" delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with the best minds in Fixed Operations, from dealership owners to service managers, to explore the golden strategies that keep service departments running smoothly…
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1
New & Improved Dealer Websites | Strategy with Jason Drive ft. Gino Cipperoni
34:13
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On today's episode of The Strategy With Jason Podcast, Gino Cipperoni from Dealer eProcess joins Jason in Lexington Kentucky at the Kain Automotive Conference. Gino and Jason explore exciting new innovations available to dealerships for improving their websites. Due to AI and data driven experiences, Gino explains how dealer website are becoming th…
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How To Improve Our Connection With Customers | The Drive ft. Ted Rubin
40:44
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40:44
On this episode of "The Drive" Las Vegas, Jason Harris and Ted Rubin from ActivEngage delve into how dealers can improve connection with communication technology. From live chat and text messaging to in-person interaction, Jason and Ted discuss enhancing customer interactions with technology and training to better your dealership's retention and cu…
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Upgrade Your Merchandising Process | The Drive with Jason ft. Peter Duffy
27:54
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27:54
On this episode of "The Drive" Las Vegas, Jason Harris and Peter Duffy from Dealer Image Pro delve into the importance of developing a highly effective merchandising process. From the importance of time to market and software tools to training your staff, Jason and Peter discuss upgrading you dealership's merchandising process to enhance profitabil…
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Digital-native Communication | ActivEngage Walk N Talk with Jason Harris ft. Carol Marshall
5:25
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On this episode of "Walk N Talk at NADA 2024" join Jason Harris and Carol Marshall from ActivEngage as they explore the evolving landscape of customer experience, the influence of technology on sales processes, and the communication preferences of digital-native generations. From the importance of coaching tech-savvy sales teams to leveraging messa…
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Democratizing Dealership Data | The Drive with Jason Harris & Mike Martinez
34:37
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34:37
On this episode of "The Drive" Las Vegas, Jason Harris and Mike Martinez from DealerOn delve into the impact that utilizing data more effectively has on dealership performance. From hyper-personalization and customer data to digital content, Jason and Mike discuss tools that better the customer experience and enhance your dealership's processes.Mik…
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Tools That Improve Your Processes | The Drive with Jason Harris & Matthew Davis
31:20
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31:20
On this episode of "The Drive" Las Vegas, Jason Harris and Matthew Davis from Trade Pending delve into the tools and process improvements that better your dealerships customer experience and increase profitability. From market data and trade-in tools to salesperson video outreach, Jason and Matthew discuss implementing technology into your processe…
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Better Data and Marketing Strategies | The Drive with Jason Harris & Ron Morrison
37:41
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37:41
On this episode of "The Drive" Las Vegas, Jason Harris and Ron Morrison from Pureinfluencer delve into dealership data and marketing strategies. From digital marketing misconceptions to data hygiene, Jason and Ron discuss tools and processes that improve dealership operations and profitability. Ron Morrison: https://www.linkedin.com/in/ron-morrison…
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Digital Dealership System Booth with Jason Harris & Todd Katcher
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For more info on Digital Dealership System, visit: http://digitaldealershipsystem.ca/By Jason Harris
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LotLinx Booth Chat with Jason Harris ft. Derek Mah
17:48
17:48
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17:48
For more info on Lotlinx, visit: https://lotlinx.comBy Jason Harris
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Improving the Car Buying Experience | The Drive with Jason Harris & Alan Krutsch
33:04
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On this episode of "The Drive" Las Vegas, Jason Harris and Alan Krutsch from Fuse AutoTech delve into the processes and technology that improve the automotive retail experience. From remote retail to point-of-sale systems, Jason and Alan discuss tools and processes that better the customer experience when purchasing a vehicle.Alan Krutsch: https://…
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The Power Of Digital Packets | The Drive with Jason Harris & Andrew Breedlove
36:24
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36:24
On this episode of "The Drive" Las Vegas, Jason Harris and Andrew Breedlove from iPacket unveil the game-changing benefits of digitalizing dealership packets. Learn how iPacket's streamlined approach enhances transparency, trust, and customer engagement. Tune in for insights on reshaping dealership operations with iPacket!For more info on iPacket, …
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Sales Leadership | Strategy With Jason Podcast ft. Rae Selvey
39:52
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39:52
On this episode of the Strategy with Jason Podcast, Jason Harris & Rae Selvey discuss what it takes to be a sales leader, motivate staff, train people, implement new processes and more!https://www.strategywithjason.com for more content, bookings and information.Digital Dealership Solutions: https://strategywithjason.com/digital-dealership-solutions…
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Invest In Your People | Dealer Image Pro Walk N Talk with Jason Harris ft. Peter Duffy
8:26
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In this episode of Walk N Talk, Jason Harris and Peter Duffy from Dealer Image Pro explore the importance of maximizing existing tools to emphasizing the significance of investing in people and fostering intentional leadership in an ever-evolving marketplace.For more info on Dealer Image Pro, visit: https://www.dealerimagepro.com/#automotive #NADA …
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Streamlining Customer Experience | Walk N Talk with Jason Harris ft. Bill Wittenmyer from DealerOn
8:04
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8:04
Join Jason Harris and Bill Wittenmyer from DealerOn as they dissect the challenges that the automotive industry faces in 2024. Amidst the buzz of the NADA floor, they discuss streamlining the customer experience, personalization, dealership processes and more!For more info about DealerOn, visit: https://www.dealeron.com/#automotive #NADA #automotiv…
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The Service Marketing Opportunity | Trade Pending Walk N Talk with Jason Harris ft. Matthew Davis
8:24
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8:24
Join Jason Harris and Matthew Davis from Trade Pending as they discuss the latest trends shaping the automotive industry in 2024. From navigating fluctuating interest rates to the pivotal role of service marketing, they discuss strategies for dealership success amidst evolving consumer behaviors. For more info on Trade Pending, visit: https://trade…
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Data and Customer Relationships | M1 Data Walk N Talk with Jason Harris ft. Scot Eisenfelder
9:54
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9:54
Join Jason Harris and Scot Eisenfelder as they delve into the dynamic landscape of dealership operations at NADA 2024. From evolving customer relationships to strategies for success in an era of constant change. Discover how data, technology, and personalized approaches are revolutionizing the automotive retail experience. For more info on M1 Data …
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Customer Experience & Compliance | Fuse AutoTech Walk N Talk with Jason Harris ft. Alan Krutsch
8:23
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8:23
Join Jason Harris and Alan Krutsch from FUSE Autotech as they take a stroll through NADA 2024, delving into the critical topics impacting dealerships today. From customer experience and FTC compliance, Jason and Alan provide valuable insights for dealers navigating a rapidly evolving automotive landscape. Discover how technology solutions like FUSE…
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Reviving the Fundamentals | iPacket Walk N Talk with Jason Harris ft. Andrew Breedlove
5:14
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5:14
Join Jason Harris and Andrew Breedlove from iPacket as they delve into the heart of automotive sales at NADA 2024. Amidst the buzz and energy of the event, they dissect the changing landscape of the industry, emphasizing the pressing need for dealerships to refocus on the basics.By Jason Harris
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Improving Processes | Digital Dealership System Walk N Talk with Jason Harris & Todd Katcher
9:15
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9:15
Join Jason Harris and Todd Katcher in this exclusive walk and talk segment. Recorded amidst the vibrant atmosphere of NADA 2024, Jason and Todd engage in a discussion on the pressing priorities for businesses in the current year. From the significance of execution to the integration of technology, they dissect the core principles driving success in…
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Dealer On Booth Chat with Jason Harris ft. Bill Wittenmyer & Tina Cuatto
5:39
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5:39
Join Jason Harris, Bill Wittenmyer, and Tina Cuatto at NADA 2024 as they dive into the latest developments at DealerOn. In this exciting podcast segment, they unveil DealerOn's groundbreaking new product, Signals. Discover how Signals is transforming the online car shopping experience through hyper-personalization, leveraging user behavior data to …
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Transforming Dealership Sales | Trade Pending Booth Chat with Jason Harris ft. Matthew Davis
10:31
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10:31
Join Jason Harris and Matthew Davis in the new episode of Booth Chat as they delve into the cutting-edge developments at NADA 2024. Discover how Trade Pending integrates video and digital brochures to revolutionize the dealership sales process. Gain insights into the power of personalized video messages, transparency, and trust-building strategies.…
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Helping Dealers Execute On Their Data | M1 Data Bar Chat with Jason Harris ft. Gregory Ashe.
25:13
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Join Jason Harris and Gregory Ashe at NADA 2024 in Las Vegas as they unveil the game-changing tools M1 Data & Analytics offers to help dealers execute on their data. In this episode, delve into the power of Traffic Alerts in providing dealerships with unprecedented insights into customer defection patterns. Discover how this innovative tool enables…
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Fuse Booth Chat with Jason Harris ft. Yaron Rosen & Alan Krutsch
25:45
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25:45
Join Jason Harris, Yaron Rosen, and Alan Krutsch at NADA 2024 as they explore the game-changing solutions offered by Fuse AutoTech. Discover how Fuse AutoTech revolutionizes the car-buying experience with its innovative point-of-sale system, designed to streamline processes, enhance transparency, and empower customers. Learn how Fuse AutoTech is re…
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Revealing iPacket Recon | Booth Chat with Jason Harris ft. Seve Astorg
10:21
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10:21
Join Jason Harris and Seve Astorg at NADA 2024 as they unveil iPacket Recon, a game-changing solution simplifying auto recon. Discover how iPacket Recon's customization and automation set it apart, empowering dealerships to streamline operations and exceed customer expectations. Don't miss this exclusive insider look at iPacket Recon's revolutionar…
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The Power of Text Conversations | Active Engage Booth Chat with Jason Harris ft. Eric Schlesinger
12:41
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Join us for a dynamic discussion with industry experts Jason Harris and Eric Schlesinger as we explore the transformative impact of text chat in automotive sales. Discover why consumers prefer text conversations when buying a car and learn how dealerships can leverage live chat to enhance customer experience. Don't miss this insightful conversation…
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