Best Webio Podcasts (2024)

1
News Update: FinTech Developments, Stripe's Evolution and UK Financial Vulnerability 7:25

6d ago7:25

7:25

This podcast episode covers industry news, fintech developments, and the expected impact of GenAI on the UK competitive landscape. Host, Paul Sweeney (Webio CSO), discusses the rise in UK debt repayments, the cost of living pressures, and the financial vulnerability of millions of people. Paul also explores the development of Stripe over the past 1…

1
News Update: Vulnerable Customers, AI Innovations and Market Scrutiny 24:42

25d ago24:42

24:42

In this episode, Paul Sweeney (Webio CSO) and Delia Jones (Webio COO) discuss the latest credit and finance stories such as vulnerable customer identification and OpenAI's voice assistant. They also touch on the ethics and privacy concerns surrounding AI and data usage, the scrutiny of payment system regulators, and the potential of on-device compu…

1
NatWest's AI Agent Development: A Look Behind the Scenes 48:20

1M ago48:20

48:20

Chris Booth, the product owner for NatWest Group's AI assistant Cora, discusses the accessibility work NatWest has been doing and the journey of improving their conversational AI. NatWest started by building their own front-end chat interface to make Cora more accessible and usable, allowing users to control such aspects as font size and typing spe…

1
News Update: Opportunities of Open Finance, Universal Credit and Advancements in Payments Tech 12:05

2M ago12:05

12:05

This episode covers the stories in the credit industry that caught our eye, including overdrafts, interest charges on personal loans, universal credit, FinTech, buy now pay later, and open finance. We highlight the high number of people in the UK who are overdrawn and the expensive nature of overdrafts. We also discusses the impact of interest char…

1
News Update - Gen AI in Banking, Credit Card Transaction Fees, AI Ethics and The Human Touch 35:26

2M ago35:26

35:26

In this podcast episode, Paul Sweeney and Cormac O'Neill cover topics such as company defaults, payment terms, transaction fees, and the adoption of AI in the banking sector. The hosts also explore the concept of Gen AI and its potential impact on various industries. The conversation highlights the importance of trust, ethics, and the human touch i…

1
News Update: Trust in BNPL, AI Performance and Consumer Duty Challenges 33:28

3M ago33:28

33:28

In this episode, Paul Sweeney (CSO) and Cormac O'Neill (CEO) discuss recent news stories and trends in the credit industry. They provide updates from their recent attendance at a financial PEVC All Things Funding Summit in London. The conversation covers topics such as Customer Duty and the need for early warning systems, the closing gap in perform…

1
Addressing Financial Distress Through Digital Engagement and Collaborative Solutions: Insights from Citizens Advice CEO 55:53

3M ago55:53

55:53

Alison Dunn, CEO of Citizens Advice Gateshead, discusses the structure and scope of Citizens Advice and the challenges they face in managing a wide range of services. Alison highlights the misconceptions about Citizens Advice being a homogenous group and explains that each local charity within the network is independent and can look and feel differ…

1
News Update: Consolidation, Technology, Disruption, Apple's Finance Kit and Credit Card Legislation 33:23

3M ago33:23

33:23

In this episode, Webio's Paul Sweeney (CSO) and Cormac O'Neill (CEO) discuss the recent European NPL Conference and highlight three key themes: consolidation in the NPL market, regulation in the industry, and the importance of embracing technology. Paul and Cormac also cover topics such as consumer credit and debt levels, new legislation on credit …

1
News Update: Exploring Credit Recovery, Record High Credit Card Complaints, Debt Awareness, AI in Finance, and the Growing BNPL Phenomenon 35:55

3M ago35:55

35:55

In this episode of Credit Shift News and Update, Paul Sweeney (CSO) and Cormac O'Neill (CEO)discuss various news and trends in the credit industry. They provide updates on their own company, Webio, and discuss the recovery of consumer credit, the increase in credit card complaints, and the lack of awareness of debt among adults. They also explore t…

1
Pathways to AI Implementation and Excellence: Ethical, Strategic and Operational Insights with Optima and Fenestra 53:47

4M ago53:47

53:47

In this episode, the hosts Paul Sweeney (Chief Strategy Officer at Webio) and Dan Blagojevic (Director of Decision Sciences & Machine Learning at Optima) and their guest, Javier Campos (Chief Information Office at Fenestra), discuss the barriers to adoption of artificial intelligence and the importance of maturity assessment in AI implementation. T…

1
News Update: Insights into the UK Economy, Digital Messaging and Forbearance, Banking Growth and Emerging Technologies 9:56

4M ago9:56

9:56

Paul Sweeney, CSO at Webio, covers a range of topics pertinent to the credit industry and related technological innovations. Key points include: 1. UK Economic Overview: The UK ended 2023 in a recession, albeit not expected to be severe. Inflation is decreasing towards a 2% target, prompting speculation about lower interest rates to ease borrowing …

1
News Update: Insurance Companies' Duty of Care, Barclays & Tesco Bank Merger, Fintech and AI News 26:40

4M ago26:40

26:40

This episode of Credit Shift News features Paul Sweeney, Chief Strategy Officer at Webio, and CEO Cormac O'Neill, discussing recent developments in the credit industry They cover a range of topics: Discretionary Commission Arrangements (DCAs): The hosts highlighted concerns around brokers increasing their commission through interest adjustments not…

1
News Update: The Job of Generative AI, Deepfakes and Cheapfakes, and Mortgage Arrears and Direct Debit Rejections (DDR’s) 26:38

4M ago26:38

26:38

In this podcast featuring Paul Sweeney and Cormac O'Neill, the conversation revolves around recent developments in the credit industry, customer trends, and technological advancements, particularly in conversational AI. They kick off by discussing the relief that January's anticipated loan delinquencies didn't materialise as feared, suggesting an i…

1
News Update: Debt by the Numbers, The Digital Divide and Poverty Premium 28:47

5M ago28:47

28:47

This podcast episode features Paul Sweeney (CSO) and Cormac O'Neill (CEO) highlighting industry news and focusing on the financial struggles of different consumer groups. Key points include: Renters vs Homeowners: A significant gap in financial stability, with renters more likely to miss essential payments. Energy Debt: A notable rise in prepay ene…

1
News Update: Spike in Defaults, Local Councils in Crisis, Fintech's Leap Forward, Digital Banking and AI Chatbot Expectations 32:56

5M ago32:56

32:56

In this week's podcast, Paul Sweeney (CSO) and Cormac O'Neill (CEO) discuss several topics related to the fintech and customer service industries. Here's a summary of the key points: 1. Webio's New UI: Cormac mentions the launch of their new user interface (UI) focused on AI strategy and custom collections language models, which has received positi…

1
News Update: Challenges of GenAI in Banking, X's Payment Capability, Revolut's US lawsuit and Economic Updates 26:28

5M ago26:28

26:28

Hosts: Paul Sweeney, Co-Founder and Chief Strategy Officer, and Cormac O'Neill, CEO and Co-Founder at Webio Key Discussions: 1. Webio Announcements: Cormac teases with upcoming exciting announcements from Webio, hinting at significant developments that could impact the industry. 2. UK Economic Update: The UK's GDP rose by 0.3% in November 2023, rec…

1
News Update: Holiday Reflections and Economic and AI Trends for 2024 46:51

5M ago46:51

46:51

This episode features a conversation between Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, and Cormac O'Neill, CEO of Webio. They discuss various topics, including: 1. Personal Christmas Experiences: Both share their holiday experiences, highlighting the importance of downtime and relaxation. Cormac mentions reading books, while Pau…

1
Navigating the Data Revolution: Insights from Experian's Head of Data Innovation 51:59

6M ago51:59

51:59

This podcast features Dan Blagojevich, Director of Decision Sciences at Optima Partners, and his co-host Paul Sweeney, co-founder and CSO at Webio, interviewing Marilena Karanika, Head of Data Innovation at Experian. The discussion revolves around leveraging data for better decision-making, particularly in the financial services sector. Marilena em…

1
News Update: Mortgage Trends, AI Regulations, and Poverty Drivers 23:24

6M ago23:24

23:24

Hosted by Paul Sweeney, Co-founder and Chief Strategy Officer at Webio, and featuring Delia Jones, Chief Operating Officer at Webio, this podcast episode delves into several key areas in the credit industry. 1. General Industry News The UK Finance Household Review for Q1 2023 highlighted a significant decrease in mortgage lending and a rise in hous…

1
News Update: Rising Debt Levels and The Future Of Payments Report 36:14

7M ago36:14

36:14

In the podcast episode of Credit Shift News Update, hosted by Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, and featuring Cormac O'Neill, CEO and Co-Founder, the discussion centers around recent trends and challenges in the credit industry. Key points include: 1. Energy Crisis and Household Debt: The UK's energy price cap increase a…

1
News Update: Developments in the Credit Industry, Reports and AI in Customer Engagement 10:37

7M ago10:37

10:37

Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, discusses the top stories effecting the credit and finance sector this week. Section 1: General Industry News UK Inflation Update: Inflation fell by more than 2% between September and October, with a current rate of 4.6%. Despite this, overall price levels are still 16% higher than in Oc…

1
News Update: Worrying Economic Trends, EU's Digital Identity Mandate & Game Changing AI 29:27

7M ago29:27

29:27

Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, and Cormac O’Neill, CEO and fellow founder, delve into the latest developments in the credit industry. In General Industry News, the hosts discuss the UK economy's lack of growth, reflecting broader trends in the eurozone. A Money and Pensions Service survey reveals that 30% of UK adults…

1
News Update: Navigating Inflation, BNPL and Financial Inclusion 25:57

8M ago25:57

25:57

In this episode of Credit Shift News and Update, Paul Sweeney, the Co-Founder and Chief Strategy Officer of Webio, is joined by his fellow Co-Founder and CEO, Cormac O'Neill. We kick off the show by reflecting on their company's five-plus years as a remote-first organisation in a world increasingly transitioning to remote or hybrid work settings. W…

1
Exploring the Intersection of AI, Ethics, and Finance with Terry Franklin 51:50

8M ago51:50

51:50

With AI revolutionizing all sectors, how does it impact credit, collections, and the entire fintech industry? Terry Franklin, EVP at Qualco Technology, joins us to shed light on this fascinating topic. He shares insights on how Qualco uses analytics-driven fintech solutions and AI to manage non-performing loans, data analytics, and supply chain fin…

1
News Update: Living Wage, Energy Concerns, and AI in Banking 9:49

8M ago9:49

9:49

In this week’s update, Paul Sweeney tackles important issues impacting UK workers and consumers. One major highlight was the impending 10% increase in the living wage, benefiting over 460,000 workers. The Living Wage Foundation sets this rate, and it's estimated at £12 across the UK and £13.15 in London, higher than the minimum wage of £10.18. Alar…

1
News Update: IMF Predictions, Monzo's US Market Entry and Modernizing Payments 26:01

8M ago26:01

26:01

Ever wondered how changing financial landscapes can affect your wallet? Let's embark on a journey with Paul Sweeney and Cormac O’Neill, the brilliant minds behind Webio, as we chart the course of the credit industry. In the first section, we dissect some alarming news from the IMF about the UK's growth outlook, a sharp decline in house prices, and …

1
News Update: Webio's Conversational AI Success and Big Moves in the Financial Industry 35:43

8M ago35:43

35:43

This week's news update is hosted by Paul Sweeney and features Webio CEO Cormac O'Neill returns to delve into a range of intriguing topics, news stories, events, reports and trends shaping the credit industry today. The episode kicks off with a focus on the General Credit Industry News in the UK. Paul and Cormac share encouraging developments in th…

1
Unpacking Customer Needs in the AI Era with Andrew Moorhouse 55:41

9M ago55:41

55:41

Imagine unlocking the potential of AI in your customer service, identifying dissatisfaction before it even occurs. Welcome to Credit Shift, brought to you by Webio.com Join host Paul Sweeney for a chat with Andrew Moorhouse, founder, and director of consulting at ALTICAL, who's pioneering the application of conversational science and digital transf…

1
News Update: Financial Struggles, BNPL, and the Future of Lending 14:15

9M ago14:15

14:15

Join Paul Sweeney, co-founder, and Chief Strategy Officer at Webio. In this short episode, Paul ives a run down of happenings in the credit industry. In this episode, Paul examines the struggle of households with their rent and mortgage payments, the impact of maintained interest rates, and the emotional toll this is taking on individuals. He also …

1
News Update: FCA Warnings, Fintech Funding, and LLM’s Transformative Power 22:39

9M ago22:39

22:39

Join us for a compelling conversation as Credit Shift host Paul Sweeney is joined once again by Webio CEO, Cormac O'Neill, to examine the latest news, trends, and reports within the credit industry. From the FCA's recent warning to the insurance industry about poor practices to the UK Competition and Markets Authority's enlightening report on AI Fo…

1
News Update: Treasury, Tech, and Trends 10:31

9M ago10:31

10:31

Could your company withstand the competitive pressures that fintech brings? How capable is your business to partner and participate in multiple ecosystems? In the latest Webio News Update, Paul Sweeney unpacks the increasing costs of the treasury, taking into account factors like risk and compliance management, maintenance and modernization, paymen…

1
The Psychology of Credit Choices with Sean O’Toole 1:02:09

9M ago1:02:09

1:02:09

Join us on our exploration of the psychological and behavioural aspects of financial services products, with a particular focus on debit and credit cards. Host Paul Sweeney and Dan Blagojevic, together with esteemed guest Sean O’Toole, discuss the utility and emotional value of these products. Drawing from Sean's extensive experience in the US fina…

1
News Update: Blockchain, Amazon Pay, and AI's Impact on Payment Systems 30:13

9M ago30:13

30:13

Could the rising fees from Visa and MasterCard be the catalyst that propels blockchain into the mainstream? Join host Paul Sweeney and Webio CEO Cormac O'Neill, to dissect this possibility and more while navigating the evolving landscape of the credit industry. We'll add our two cents on Visa's plan to utilize the Solana blockchain for USDC transac…

1
News Update: Credit Card Trends, The Future of E-commerce and LLMs 38:38

10M ago38:38

38:38

Join us this week as our co-host Cormac O'Neill, Webio's CEO, and I explore the recent trends and updates in the credit industry. We kick off with a discussion on FICO's latest credit card market report, examining the upward trend in spending and missed payments. We share our experiences with credit card usage and ponder over the implications for c…

1
News Update: Rising Costs, Generative AI, and the CEO Perspective 27:04

10M ago27:04

27:04

This week, we have our co-host, Webio CEO Cormac O’Neill, back with us to explore recent news stories, events, reports, and trends in the credit industry. As we navigate the highs and lows of the credit industry. Listen in as we unpack the impact of record-breaking wage growth in the UK, the surge in rental costs, and the worrying increase in tenan…

1
News Update: The Impact of Embedded Finance and AI on the Credit Industry 18:09

10M ago18:09

18:09

In this week's Credit Shift news update, we explore the rise in mortgage arrears and how the embedded finance revolution can offer solutions to those struggling to find financial help. Our CEO, Cormac O'Neill, offers insightful commentary on the recent uptick in mortgage arrears and the increasing financial pressures homeowners and renters face. To…

1
News Update: Unraveling Credit Invisibility, Financial Exclusion, and the Future of FinTech 8:10

10M ago8:10

8:10

Brought to you by Webio.com, Paul Sweeney navigates the latest stories in the credit industry. Unlock the intricate puzzles around credit invisibility and financial exclusion with us, as we shed light on alarming data revealed in a recent LexisNexis report. Get tuned in to the shocking reality of Northern Ireland's high percentage of 'credit invisi…

1
News Update: Mortgage Rates, Consumer Debt Trends, and Economic Impacts 10:13

11M ago10:13

10:13

This is Credit Shift News Update, where host Paul Sweeney navigates the latest stories in the credit industry. This week we closer look at the record high mortgage rates, wages and inflation in the UK, and how these are affecting consumers' ability to manage their debt. We explore the impact of these economic challenges on everything from car finan…

1
AI Adoption and the Future of the Credit and Collections Industry 51:17

11M ago51:17

51:17

Are we on the brink of a transformative shift in the credit and collections industry? This question sets the stage for our thought-provoking discussion with industry experts, Dan Blagojevic (Optima Partners) and Chris Warburton (ROStrategy). “The only changes with AI is if you don't adopt it quickly, then customers will change loyalty to someone el…

1
Introducing Credit Shift: Embracing The Future of Credit Through Digital Transformation 1:54

11M ago1:54

1:54

Welcome to Credit Shift, the podcast tailored for credit industry professionals in the digital era. Hosted by industry expert Paul Sweeney, Chief Strategy Officer at Webio. This podcast aims to tackle the high-level challenges faced by professionals in the credit industry. Brought to you by webio.com, Credit Shift is your go-to resource for navigat…

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