Best Wendy Sellers The Hr Lady Podcasts (2024)

1
Mastering Communication: Insights from Joel Silverstone 17:20

3d ago17:20

17:20

In this episode, our guest Joel Silverstone shares his journey from aspiring actor to becoming a communication expert. He emphasizes the critical importance of effective communication skills, not just in the workplace but globally. Joel explains how emotions drive our decisions and how missing emotional cues can hinder communication. Wendy and JC s…

1
Unlocking Employee Potential: Holistic Development for Retention with Guest Ania Halama 15:19

10d ago15:19

15:19

In this episode, Wendy Sellers & JC are joined by Ania Halama to discuss the importance of employee development in retaining top talent. Ania shares her journey from corporate burnout to founding Xpansion Alchemy which focuses on holistic personal development. The discussion covers the significance of mental, physical, and spiritual wellness in the…

1
An Interview with Wealth Expert, Lane Kawaoka 15:25

17d ago15:25

15:25

Get ready for a riveting conversation with Lane Kawaoka, an expert on personal finances and wealth creation. In this episode, he shares his personal journey from working an unsatisfying job to building a real estate empire. Lane emphasizes the importance of financial education for employees in the corporate world and why companies need to consider …

1
Emotional Intelligence in the Digital World with Katheryne Womack 20:51

24d ago20:51

20:51

In this eye-opening episode of the HR Lady Podcast, host Wendy Sellers interviews Katheryne Womack, a former military intelligence officer and current digital marketing powerhouse. Having moved from military service into business, mainly digital marketing, Katheryne illuminates her unique journey while emphasizing authentic human connections even i…

1
The Crucial Role of Management Training in Employee Retention and Productivity 23:00

1M ago23:00

23:00

Wendy and JC delve into the significance of management training. They discuss the common misconception that promoted managers inherently possess all necessary skills to be a great manager. They also explore statistics and the direct impact of management training on employee retention, productivity, and morale. Plus, effective manager training not o…

1
From Creative Artist to Accomplished Coach: Marc Scheff's Fascinating Journey Towards Empowerment 19:09

1M ago19:09

19:09

Join the insightful conversation with Wendy Sellers and Marc Scheff, a newly certified Professional Certified Coach known for his unique transition from an artist to an award-winning creativity coach. This episode dives deep into Marc's philosophy on coaching, his heartwarming tribute to his mentors, and his innovative concept of peer coaching. Lea…

1
Key Legal Updates and Serious Changes for Employers 23:41

1M ago23:41

23:41

Join The HR Lady & JC as we traverse the complex world of HR law in this vital episode. Stay informed about critical recent updates in HR legal trends, regulatory changes, and how they could potentially impact your business. We shed light on various legal updates from summer 2024, from salary rules adjustments to 1099 independent contractor rules, …

1
Culture eats strategy for breakfast, with Wayne Mullins 16:39

1M ago16:39

16:39

Culture eats strategy for breakfast: Focusing on building a high-performance, self-accountable culture will transform your business and life. In this enlightening podcast episode, co-hosts Wendy Sellers and JC are joined by guest Wayne Mullins, a marketing expert, the founder of Ugly Mug Marketing, and the author of Full Circle Marketing. Mullins b…

1
Signs Your Culture Rocks, The HR Lady & JC 14:27

2M ago14:27

14:27

Wendy Sellers, The HR Lady, and JC discuss "Signs Your Culture Rocks." These include Respect, Lack of Confusion and Stagnation, Allowing New Ideas and always finding ways for your staff to Learn More, Sticking to Your Company Values, and so much more. Tune in to hear the 12 Signs Your Culture Rocks. Why? In 2022, a record 50.6 million US workers qu…

1
Health Insurance Broker Vs Advisor with Chelsea Ryckis 18:14

2M ago18:14

18:14

Welcome to a riveting episode of our podcast, with Jim Connors (JC) and Wendy Sellers. In this episode, Chelsea Ryckis, President of Ethos Benefits, demystifies the difference between a 'benefits broker' and a 'benefits advisor', an essential understanding for HR professionals in an industry forecasted to be worth $44.53 billion in 2024. Chelsea un…

1
Mastering The Art of Living Bravely & Abundantly. 15:41

2M ago15:41

15:41

NOT FOR SMALL EARS. In this riveting episode of "Fuck Around and Find Out," we sit down with Heather Vickery, a transformational success coach who believes in taking the bull by the horns and living unapologetically. Heather shares her journey of self-discovery and what led her to the coaching world. She emphasizes the importance of being radically…

1
Plain Speak: Enhancing Communication in HR and Small Business Leadership, with Matt Ramuzzi 16:21

2M ago16:21

16:21

This episode titled, "Plain Speak: Enhancing Communication in HR and Small Business Leadership," is an enlightening exploration of the essentials of effective communication in a business setting. Matt Ramuzzi, a reputed small biz bookkeeping expert and owner of CapForge, underscores the paramount importance of plain language communication with cust…

1
Wendy & JC interview each other. Tune in to learn about your hosts! 1:04:56

2M ago1:04:56

1:04:56

In this intriguing episode, Wendy & JC interview each other. Tune in to learn about your hosts. Wendy Sellers - famously known as "The HR Lady®" - shares the course of her unique journey, from her initial days in the retail, restaurant, and healthcare fields to a successful career in HR. She shares her experiences, inspirations, and the turning poi…

1
Insights from Myron Welik, Founder of IWant2Grow.com 17:19

2M ago17:19

17:19

In this engaging episode, Wendy Sellers, The HR Lady, introduces the listeners to Myron Welik, the mastermind behind the highly-praised platform 'I Want 2 Grow'. Known for his Jackhammer-like tenacity, Welik shares valuable insights on how strategic partnerships can drive business growth and success. Welik describes his new platform, IWant2Grow.com…

1
The Paper Ceiling: Rethinking College Degree Requirements 13:02

3M ago13:02

13:02

Join Wendy Sellers and JC as they shed light on an old-school mentality that still persistently influences hiring decisions: the necessity of having a college degree. This episode explores the phenomenon known as the 'paper ceiling', where employers continuously overlook the potential of individuals without a degree; in fact, about 40% of individua…

1
4 Ways to Leverage Adversity for a Competitive Advantage with Steve Gavatorta 20:30

3M ago20:30

20:30

We discuss "4 Ways to Leverage Adversity for a Competitive Advantage" with Steve Gavatorta. Steve provides Customized Learning & Development Solutions and is a Speaker/Trainer/Coach/Author of In Defense of Adversity. This topic is essential because a leader who can incorporate these four foundational pillars (listed below) will create a competitive…

1
Audio Books: Resources for Improving Company Culture & Leadership 1:34

3M ago1:34

1:34

Wendy Sellers announces the release of resources geared towards enhancing company culture and effective leadership. The 'HR Lady' reveals valuable tools in the form of e-books, audiobooks, and a free booklet. She introduces her free booklet, 'The Five Pillars of Company Culture,' newly republished and available for download on www.thehrlady.com, of…

1
A Conversation with Professor Amy Keeley 23:02

3M ago23:02

23:02

Professor Amy Keeley, an accomplished professor with an extensive background in the HR industry, joins Wendy. With her strong passion for business, marketing, and profound knowledge from years of HR management, Professor Keeley provides a unique lens to approach our conversation. She offers invaluable advice for managers seeking to amplify the conf…

1
Effective HR Practices for Business Success with Wendy Sellers 4:59

3M ago4:59

4:59

Expert Insights with Wendy Sellers, The HR Lady®. One of the key elements I've found crucial in HR success is fostering a culture of inclusivity and diversity within the workplace. It's not just about ticking boxes; it's about creating an environment where everyone feels valued and heard. Additionally, staying up-to-date with the latest HR trends a…

1
Culture, Attrition & Gamification with CEO Richard Blank 12:18

3M ago12:18

12:18

Wendy Sellers and JC engage Richard Blank, CEO of a Costa Rican call center, in an enlightening discussion on call center culture, attrition, and the pivotal role of gamification. Richard shares how he stumbled upon an opportunity to work in a friend's center in Costa Rica and subsequently fell in love with not just the place but also its culture a…

1
Ignite Your Workplace Culture with Tony Chatman 14:34

4M ago14:34

14:34

Welcome back to a fresh episode of our podcast featuring our conversation with esteemed guest, Tony Chatman. Tony is a dynamic personality in the realm of workplace culture, renowned for his unique insights and substantial expertise. In our engaging discussion, we delve into his journey from being a chemical engineer to becoming a sought-after corp…

1
Key Points in Starting & Operating Your Small Business, with Jessica Millhiser 14:56

4M ago14:56

14:56

Welcome to the insightful discussion with Wendy Sellers, The HR Lady, and her co-host JC, as they dive deep into entrepreneurship and business management with their navigator, Jessica Millhiser, a celebrated operations, processes & procedures consultant, hiring strategist, and speaker. This episode brings together diverse minds with a shared goal: …

1
Coaching for the Win. Podcast interview with Drew Donaldson. 15:34

4M ago15:34

15:34

Podcast interview with Drew Donaldson Founder, CEO, & Small Business Advocate @ Gro•Haus https://www.linkedin.com/in/drewrdonaldson/ Tune in now to hear Drew & Wendy discuss coaching. #thehrladyBy Wendy Sellers, The HR Lady

1
A Younger Workers View on Balancing Expectations and Realities in the Modern Workplace 21:13

4M ago21:13

21:13

In this thought-provoking episode, Wendy Sellers and JC, our hosts, engage in a frank discussion with Rae, a young millennial worker (borderline Gen Z)and digital advertising expert. This conversation explores the changing expectations and aspirations of millennials within their work environment. It highlights the influence of world events, online …

1
About "The HR Lady" podcast 0:20

4M ago0:20

0:20

Embark on an enlightening journey into the world of leadership with The HR Lady® Podcast. This podcast not only equips you with strategic tools to master employee attraction, but also transforms your perspective towards becoming an employer of choice. Our approach is direct, unfiltered, and conducive, designed to overhaul your company's culture. We…

1
Episode 141 - OPEX- Leading Gents - Dave D’Arcy - Laughing Leadership is Leadership a Laughing Matter 35:54

1y ago35:54

35:54

As I record this episode on 22 May 2023 - Dave D’Arcy who is well known in the employee engagement & leadership world is launching his own business. We discuss the aspects of leadership beyond Net Promoter Scores, Trust Pilot or Google reviews! With his experience in the Corporate World, Dave is bringing Leadership Skills and Fun at work, putting y…

1
Episode 140 - OPEX - Chasing Dreams and Achieving Goals - Cheers to Rutz Consultings 5th Birthday! 24:33

1y ago24:33

24:33

Monday, 24th April marked the 5th anniversary of Rutz Consulting limited! Yeah - We made it to 5 years in business! We registered our limited company 5 years ago! In this episode we look at some of the reasons why 20% of businesses fail in their first year and 60% of businesses go bust in the first 3 years of trading! What are the pitfalls to avoid…

1
Episode 139 - OPEX - Navigating the Identity Maze as an Individual, a CEO and a Thought Leader 23:59

1y ago23:59

23:59

Today's podcast is of a rather personal nature! This is for two reasons: You might be a new listener to the operational excellence show and wondering who I am, where I came from and what we do at Rutz consulting Over the past 6/7 months I have been doing some deep work for myself and for the business - today I’m sharing this with you. Join me as I …

1
Episode 138 - OPEX - Foundation Series - BONUS EPISODE - Customer Service Delivery Made Easy - HOW TO BECOME A BETTER LEADER 23:33

1y ago23:33

23:33

In today's bonus episode of the foundation series "Customer Service Delivery Made Easy" I’m talking you through how you can become a better leader in 9 simple steps! Resources: We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE… Links: Contact us at info@rutzconsultin…

1
Episode 137 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 4 - SHOW ME THE MONEY IN CUSTOMER SERVICE 33:07

1y ago33:07

33:07

Today it’s all about cash! Show me the money in your customer service delivery! Resources: We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE… Links: Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com Website: https://rutzconsulting…

1
Episode 136 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 3 - DO NOT OPERATE IN SILO 32:14

1+ y ago32:14

32:14

Today's teaching is well and truly focused around your customers! And remember - we are customers of each other! We are not designed to operate in silos! Resources: We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE… Links: Contact us at info@rutzconsulting.com or ema…

1
Episode 135 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 2 - THE BACKBONE OF OUR ORGANISATION… THE OPS HANDBOOK 28:51

1+ y ago28:51

28:51

Today we are discussing the importance of recording why you and your team are doing what your doing! Most of our clients struggle to produce an operational manual or ensure they have systems in place that allow the business to run, even if some key stakeholders are not available! Resources: We have created an amazing downloadable workbook for you -…

1
Episode 134 - OPEX - Foundation Series - Customer Service Delivery Made Easy - Week 1 - 3 POWERFUL STEPS TO ENSURE YOU HIRE THE RIGHT PEOPLE! 29:08

1+ y ago29:08

29:08

Today is the first instalment of our foundational series "Customer Service Delivery Made Easy" Over the next four episodes I will be looking at some of the basics & will be sharing insights, tips & tricks to help set up your Customer Service Delivery for success. In this episode I’m going to lay out a powerful 3 step approach to ensure your People …

1
Episode 133 - OPEX - Leading Ladies - Wendy Sellers - The HR Lady 39:12

1+ y ago39:12

39:12

Becoming and remaining an Employer of choice - that’s a tough order nowadays! I’m discussing this topic with Wendy Sellers, the HR Lady, who boldly claims… Your People are My Business! Topics such as Retention, the importance or nuisance of employee surveys, the silent resignation and so many more hot potatoes in the HR world are discussed and asse…

1
Episode 132 - OPEX- Leading Ladies - Marybeth Gregg 37:22

1+ y ago37:22

37:22

My Guest today is Marybeth Gregg, the Founder and President of The International Centre for Women’s Leadership and Author of Bestseller “How to soar with a broken Wing”. International consultant, coach, author, entrepreneur, mother, great friend, fun seeker, and adventurer. Marybeth Gregg is the President and Founder of The International Center for…

1
Episode 131 - OPEX - Where is your customer Service going Wrong? 16:20

1+ y ago16:20

16:20

When was the last time you experienced excellent customer service? In this episode I discuss how customer experience is evolving, changing, the possible reasons behind this & whether or not it is for the better of the customer. In my research, I stumbled upon a Forbes article that was released in December 2022, discussing 10 Customer Service Predic…

1
Episode 130 - OPEX - Perspective is Key 13:53

1+ y ago13:53

13:53

We all have difficult times in service delivery! And guess what, delivering a service is inconvenient! But what when your vision is clouded, when you feel lost, a fraud, hurt, joyless or simply just had enough? In this episode we talk about perspective gained from looking back with a grateful heart. I share with you why applying the listening ear i…

1
Episode 129 - OPEX- Leading Gents - Ken Babcock - It Takes Two To Tango 35:24

1+ y ago35:24

35:24

My guest today is the co-founder of Tango! Not the Dance! Or a Dance Studio…. But an amazing tool to map out & write out processes in your organisation! In our Contact Centre Industry we live and breath processes and process improvements! We love it, I love it! Yet when it comes to documentation of said processes; the “How to” - then I often times …

1
Episode 128 - OPEX - Happy New Year 2023 - Revisit - Your daily 15 minute fix to success 22:48

1+ y ago22:48

22:48

Happy 2023 listeners! After the festive holidays & as everyone around the world starts to think of their new years resolutions it got me thinking about & the daily 15 minute fix to success. Today I revisit & recap on an earlier episode where I discussed how there should be ONE hack we must all do every single day! If there is one hack for success t…

1
Episode 127 - OPEX - Queens fix each other's Crowns 22:49

1+ y ago22:49

22:49

In early December I held our very first boutique planning workshop - “Fix your Crown”! A completely different approach to Planning for Success in 2023! We looked at Our Financial Performance of 2021 and 2022 Deeply rooted, honest truth bombs about what we love and hate in our businesses What really matters to us - and it’s not the One Million Dolla…

1
Episode 126 - OPEX - Leading Ladies - Harriet Waley Cohen 36:37

1+ y ago36:37

36:37

There is a lot of noise around Diversity, Inclusion, Equality and Belonging out there! And rightly so! Yet - very often women are invited to change! To look at themselves and “fix themselves” - where in fact Harriet talks to us about the root cause of systemic bullying, abuse, career suppression etc. - She demonstrates how some of the issues are de…

1
Episode 125 - OPEX - Leading Gents - Growth in Real Estate & Business with Cesar Hasslemann 40:53

1+ y ago40:53

40:53

Cesar Hassemann started his first business when he was just thirteen years old! - He built the small DJ Business up until at the age of 16 his friend and business partner got very ill - and died at the age of 18! Cesar made a lot of money in his home country Brasil. He arrived in Australia - wondering how on earth could be be successful over there!…

1
Episode 124 - OPEX - Re-Visit - Through the Lens of a Scottish Whisky Business - with Karen Somerville 37:51

1+ y ago37:51

37:51

The connection between contact centre operations and a family-run Scottish Whisky Business is certainly not that obvious. However - My guest Karen Somerville shares how she had to change and pivot in her business pretty fast, as the world market place changed with Covid-19.She explains candidly how difficult it was at times, but she also shares her…

1
Episode 123 - OPEX - Leading Ladies - Nikki Bradley - BEING your Brand 40:20

1+ y ago40:20

40:20

Nikki is a brand strategist and authentic messaging experts who work with brilliant leaders of leaders…. So people like me coaches, consultants, experts, service based business owners… who are hiding - sometimes in plain sight! Nikki had a high-flying career…. Until THAT very scary moment happened in her life at the age of 34! Countless 18 hours da…

1
Episode 122 - OPEX - Leading Gents - Paul McCarthy CEO of Snapfix 30:50

1+ y ago30:50

30:50

Today I'm welcoming Paul McCarthy, CEO of Snapfix and yes, it's Snapfix not SnapChat, as you will hear me calling it! There is a story to this - which Paul will tell himself! Snapfix is one of the most amazing innovations I have recently seen in technology! There are industries notoriously failing from a maintenance perspective. I give you an examp…

1
Episode 121 - OPEX - How to prepare for Peak 2022 14:33

1+ y ago14:33

14:33

Peak Season is approaching and with that can come stress, anticipation but also success. This year perhaps brings an extra and great pressure, as the world is dealing with high inflation costs, a war with no end in sight, staff shortages and increasing disruption of services. So how do we prepare? In this episode we delve in to what you can do to b…

1
Episode 120 - Leading Ladies - Kristin Zhivago - Selling the Way Your Customers want to Buy! 38:36

1+ y ago38:36

38:36

Sales…. Arghh - for so many heart centred service providers, Sales is a hot potato topic! We - I include myself - don’t want to sell! We want to serve! Yet how can you truly serve if you don’t sell? My guest today is Kristin Zhivago, President of Zhivago Partners, a digital marketing agency. Krisitn knows her stuff, having spent decades as a revenu…

1
Episode 119 - OPEX - Re-Visit - Talking the Mental Health Truth - with BJ Kennedy 44:02

1+ y ago44:02

44:02

We all know somebody, that knows somebody who suffered from burnout in our very busy and pressurised industry! The 10th October is World Mental Health Day so in homage we decided to re-visit a popular interview that had a big impact upon our listeners. B J Kennedy - spoke with us, so very candidly, about his mental exhaustion in 2010. He was workin…

1
Episode 118 - OPEX - Leading Gents - Ryan Estes of Kitcaster, The Podcast Agency - Celebrating Good Conversation 38:04

1+ y ago38:04

38:04

I love a good conversation! And talking to a fellow podcaster who made celebrating good conversations his bread and butter by creating a podcast agency was no different! Ryan and I share a passion - talking with people and keep them entertained, offer learnings and very practical engagement! In today’s episode we discuss the importance of truly lis…

1
Episode 117 - OPEX - Leading Gents - Sales Solves all Sins with Don Markland 39:05

1+ y ago39:05

39:05

In today’s episode - the fireworks are cracking! My guest Don Markland is an accomplished Sales Trainer - he ranks under the top 3 US online Sales Trainers. Forbes ranks him Number 1 Business Coach, he is an Author of a number of books and he calls himself The Sales Evangelist! As we record this podcast, the UK woke up to a quite difficult economic…

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Wendy Sellers The Hr Lady Podcasts

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