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"Be open to whatever might come. Don’t think that life is in a box." You can not fail to be impressed and inspired by Nick Cook. His view on life when things don’t go as planned and his honest appraisal of the insurance sector is sure to strike a chord with most people. One of the industry’s true gentlemen, the glass is always half full with Nick a…
 
"It’s not about me. It’s about how good we are as a team". Having had just 2 jobs in over 40+ years in the insurance sector, Rick Wolozny understands the meaning of patience, persistence and perseverance. He has firm views on the advancement of technology, it’s contribution to diminishing technical insurance knowledge and the instant turnaround req…
 
"Never accept what you are told. Ask another question to clarify." 56 years in loss adjusting has taught Bob Richards a thing or two about working with and helping people. In fact, his enormous community focus culminated in him receiving an Order of Australia Medal and volunteering in India to eliminate polio. His contribution to the Loss Adjusting…
 
"Invest in yourself. Don’t adopt a mindset that whoever you work for has to do all your development." Stephen Jones, as a first-generation immigrant, found out the hard way that if you want to develop yourself and your career, you have to do the hard yards. Apart from gaining his insurance knowledge, Stephen committed to long-term part-time study c…
 
"What got you here today, may not get you there tomorrow… you have to continually learn to adapt!" Being pushed by his Dad to ‘get a real job’ so he didn’t come home with black eyes and bruises to recognizing his wife as his most influential support, Anthony Pagano is eternally grateful to have found his way into the Insurance industry. Having been…
 
"I couldn’t even list the (amount of) learnings I’ve gained from working in the insurance industry." “It’s taken me 30 years to find the job that I really enjoy” and now that he has, Executive Search Consultant Graeme Young has some sage advice for career development in the insurance market. Foremost is that a career in claims could be the best car…
 
"We’re a very, very valuable and important industry and occupation and yet we just don’t take it seriously ourselves, and we kind of put ourselves down a bit." From commencing his own insurance broking career to saving the Melbourne Football Club, Don McLardy is an exceptional relationship developer and visionary. He speaks of the difficulties he h…
 
"The only way forward and the only person who can keep me going forward is myself." The one emphatic point made by Kirk Cheesman, is that treating staff as family is the way to retain staff, keep clients happy and develop a successful business. Having lived with his grandmother since 13 years of age, it is clear that he is a product of the motto wo…
 
"Your personal brand and your reputation is something I’ve learnt is critically important." Darren O’Connell encourages those in the industry to be curious and ask why do we do things this way? He believes that is one way we can advance the insurance sector and our own careers. A staunch advocate for developing people, he also holds the opinion tha…
 
"When I’m at my best is when I’m being myself!" As one of Australia’s youngest CEO’s, Kim Jonsson understands well the fact that you have to invest in yourself through the way you are spending your time at work. A firm believer in education as a way to underpin experience, she has said, “It's not your boss’s or Organisations job to be developing yo…
 
"If you lose relevance then you’re probably out the door!" With his first insurance sale earning him $7.94c, Tim Considine knew that he was going to do everything he could to be successful as an insurance broker. He attributes his business growth and success to his ability to develop relationships, having a great team around him and being fortunate…
 
"You can’t build a Company if you don’t build the People!" The entrepreunerial, inspirational nature of Matthew Denehy is apparent from the minute he starts talking. Raised in an insurance family, the high school dropout took out a loan for $1 million at the age of 27 during the Global Financial Crisis because of his innate belief that he wanted to…
 
"If you can see there’s a challenge coming up, you’ve just got to get in front of it!" The one thing that comes through when we speak to Lyndon Turner is his passion for the industry and an unshakeable commitment to what he does. In this podcast, Lyndon speaks about the personal challenges he faced in growing a business from 7 employees to 70 and w…
 
"You need to manage your own career. Don’t expect it to be put in your lap and don’t expect other people to do it for you. You’ve got to do it yourself!" Tony Clark speaks to us about the challenging experiences during his career that has shaped his desire to create an inclusive and empowering culture at National Transport Insurance (NTI). Having j…
 
"There are no barriers to what you can achieve, regardless of your upbringing!" Migrant, Wife, Mother, CEO and Mentor, Gabriele McDonald has created a career path in the industry admired by many. Her belief that life is not a competition, it’s a joyride has enabled her to back herself and take control of her business destiny. Her fervent desire is …
 
"I think we could do it (claims) better, we can coordinate it better and then we can sell it a hell of a lot better!" From leaving school at the age of 17 to being a founder Partner of MSM Loss Management, Colin Chinner knows a thing or two about claims. In this podcast, we speak of a number of aspects in Colin’s business life including what we nee…
 
“The one thing I did get right in my career is that I never moved for money!” Gary Gribbin derives satisfaction from being involved and working with people he respects – and as a legendary industry leader and academic, over the years, he has worked with the who’s who of insurance. The eldest of six children, Gary attributes his success to the drive…
 
“Have the courage to do what you know is right and lead people!” A multi-generation farmer, John Dunk found it necessary to leave his farming lifestyle and develop a new career in insurance. Moving from what he had known (and loved) to establishing himself initially as an Insurance Inspector and eventually as a Broker came with its challenges. In J…
 
“You don’t have to love every single moment of what you do (for work) but love TO work! Be curious and open.” From serving at bars in the UK and driving Ubers to become the co-founder and CEO of Zemble – an Australian Insuretech business, Aurora Voss has done and seen a lot. Her worldly experience is evidenced by the very way in which she views her…
 
“You can’t do anything without a personality and a relationship and a sales mentality.” The classic story from mail person to CEO is what Tony Walker, CEO of PSC Network Partners has reflected upon in this podcast. His passionate commitment to relationship-driven outcomes is very apparent in the outlooks he shares with us. Tony speaks of missed opp…
 
“Find the opportunity to challenge yourself and look for things that are outside your comfort zone.” A staunch advocate for Women in Leadership, Simone Dossetor discusses how we need to rethink leadership and why the insurance profession should be leading the actions in diversity and inclusion as well as climate change and environmental challenges.…
 
"Having that nerve to keep persisting and taking the knockbacks has helped me a lot!" Bob Dodd the COO of Arteva Funding has become an integral part of the insurance community through his actions and activities in insurance premium funding. Brought up in a highly successful musical family, he shares with us the why and how he created a career in fi…
 
“The secret to any career is to be curious. Ask lots of questions because it’s the question you don’t ask that is the most important question!” Doron Grossman is of the firm belief that the insurance industry does not come with a prescribed handbook and his view that we are neglecting our responsibility to the younger generation entering the profes…
 
"We (the insurance profession) might get it right 98% of the time, but the 2% we get wrong, we get really wrong!" Belinda Scott believes it is a privilege to hold insured’s hands through troubled times but she is critical of our increasing habit of sitting behind a computer and send emails. She believes work enjoyment is a direct result of getting …
 
“I had no idea that I would find such an opportunity to build relationships, travel the world, understand different industries and for me to develop skills.” Educated as a Plant Biologist, Simon Weaver has had quite the journey having chosen to relocate from the UK to Hong Kong and now settling in Australia. In this podcast, Simon candidly discusse…
 
“We will be the same person we are today in 5 years time except for the people that we meet and the books we read. Enjoy yourself. It’s later than you think!” David McKinnis (Ex Community Broker Network) has some unique views on his business life’s work and what is really important in developing a career. For example, he comments that “If you’re go…
 
“Never be afraid to take a step backwards to move forward!” Jacqueline (Jaqi) Rennie is a true example of someone with enormous drive and can hand on heart say ‘been there, done that’! Commencing business life as a florist, she took up nursing, became a fitness instructor, managed an airline (on weekends) and completed an undergraduate degree in La…
 
“The (insurance) industry has always given me a different perspective, a wider perspective – you get an experience that makes you think differently about the world.” Listening to stories told by his Grandfather and Father about their travels with the armed services sealed Nick Kirk’s fate as an incurable global explorer. His belief that you “don’t …
 
“It’s about knowing what to do, doing what you say, being authentic, working hard and asking for help when you need it. What’s hard about that?” From her corporate life in broadcasting, telecommunications and financial services sectors to establishing her own successful advisory practice, Jenni Smith has some fascinating insights that she shares wi…
 
“I’ve had some life challenges and whilst I don’t think they’ve changed me, I would definitely have to say that they’ve shaped me!” Very few people commence with an Organisation in 1987 and 35 years later are more passionate and driven than they were back then. Maria Parry the COO of QIB Group is just such an individual! In fact, she says that, “(a…
 
“I realised that I had done everything for everyone else and got a lot of personal satisfaction. But what was I doing for society?” As a multi-potentialite entrepreneur, Clim Pacheco has a history of reinventing himself and his business life. His career (apart from his Senior Executive role at ANZIIF), has spanned that of an Author, Engineer, Educa…
 
Claims people are…the most critical part of the insurance process where clients get to test the strength and the relevance of the money they’re spending in making sure they are properly insured. David Wyner is the ex-President, Chairman and Board Member of NIBA and one of those rare individuals who has worked for one Insurance Organisation for over…
 
“We have to be innovative and create really great solutions and stay on the front foot, but we can’t lose sight of the things that really matter on a day to day basis and high service is going to matter!” Many people work overseas but very few have the fortitude to back themselves in to take on roles for which they have had no formal training or ex…
 
“Without a doubt, the most valuable thing you can be armed with in (business) life is a half a dozen really good questions!” How does a scientist with an environmental focus transition into leading one of Australia’s major Cluster Groups? Richard Crawford, CEO of Community Broker Network (CBN) discusses his varied career progression including the c…
 
“There’s no one out there advocating for all the stuff you can learn (in insurance) whether it be risk, underwriting, actuarial, HR, compliance and you can do all of that through one Insurer if you really want to.” Angela Fitzpatrick loves claims. In her words, it is ‘where the rubber hits the road’ and the point at which you can make a real differ…
 
“I’m really impressed with the younger, new entrants to the Industry. I think they’ve got a great thirst for knowledge.” A dyslexic, high school dropout, Dr Allan Manning is now one of the most technically knowledgeable and highly sought after influential insurance persons of our times. Having attended most major catastrophes throughout Australia i…
 
“The key is that you keep up to date and relevant. The other thing(s) are that you’re enquiring and more importantly, that you’re reinventing yourself!” Veronica Grigg the President of Crawford Asia has the knowledge and experience that has transcended multiple industries and Countries. In this podcast, she shares with us how she managed to propel …
 
“If you’re not conversant with moving into the digital age, then you should get out of this Industry.” Robert Kelly opens up about life before Steadfast and the watershed moments that led him to the general insurance profession. He shares with us his passion for learning and why that is so important for anyone seeking to progress in their business …
 
This podcast is extraordinary listening for those who are looking for inspiration in balancing family and career and what you need to consider in managing both. “It is constant learning and development in ourselves as individuals that keeps us relevant.” Highlighting the importance of education and technical training, Stella Pruscino explains why t…
 
“There is a level of reward you get that’s greater than anything else when you can truly go home knowing you have helped someone or made their life just that little bit easier.” Steven Manning, the CEO of the LMI Group, has some big shoes to fill. In this podcast, Steve discusses the challenges and benefits of having Professor Allan Manning as his …
 
“You can’t move forward in your career if people don’t respect you and people want to be led by you and people believe in you.” Damien Coates believes that “we’ve got to keep challenging and stretching ourselves because society in every fabric is changing and we’ve got to make sure we keep up with it.” And he should know. Apart from his role as CEO…
 
“There’s an interesting correlation between childhood trauma and the ability to be strong and resilient later in life!” From living in constant fear and danger all her teenage life to backing herself in developing businesses in overseas destinations, Joan Fitzpatrick speaks about the challenges she has faced and how they have impacted her business …
 
“Insurance and Banking are the basis of all progress (modern) mankind has ever made anywhere and at anytime and to be part of it is a pretty big buzz!” The General Manager of the Underwriting Agencies Council, Mr William Legge discusses how selling publications along the east coast delivered him to the doorstep of the insurance profession. In this …
 
“What surprised me was the number of senior executives that have just lost their way, that had lost connection with their sense of compassion and their caring nature. By hardening their hearts what I saw was unnecessary diminishment and disempowerment of really brilliant humans.” As the creator of the Centre for Self Fidelity, Cassandra Goodman ass…
 
“Getting more forethought into how you prepare for the future, not how you protect the past is particularly important!” The Managing Director of Blue Zebra, Colin Fagen, speaks about his life in the corporate sphere before venturing into the great unknown – that of creating his own business. He discusses the anxious uncertainty following his public…
 
“There is literally a job in insurance for any single person who has a tertiary qualification.” As the first in her family to obtain a formal qualification, Prue Willsford lives and breathes education. In this podcast Prue also discusses taking risks, backing yourself in and the part men can play in assisting women to develop their careers.…
 
“I’m convinced in 5 to 10 years time, Blockchain (technology) is going to be very much a part of normal (insurance) transaction processes” Dallas Booth’s commitment to Australian Insurance Brokers has been exemplary. We discuss the future of Broking as well as new horizons such as BlockChain technology with Dallas on the eve of his departure from N…
 
“Corporations don’t give back like your friends and family do. Looking after yourself makes you a better professional.” Having forged a successful career as CEO of a number of Insurance businesses, Gary Seymour is the epitome of consistent advancement due to education, diligence and hard work. His advice is sought by many Organisations which is evi…
 
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