Opening Clip: 00:07 - 01:18 "Think of all the times that you've got some feedback by making a mistake. You take a risk, you make a mistake, you get the feedback, whether it's a customer, whether it's you do something silly, you don't think about that.” In this episode, we delve into the vital role of feedback in businesses, specifically learning fr…

In this episode, we delve into the concept of the 'business triple threat'. Most business owners feel they need to excel in every aspect of their business to succeed. But is this the right approach? Drawing parallels with the entertainment industry's triple threat - singing, dancing, and acting - we explore the idea of mastering multiple skills ver…

Welcome to the world of 'Post-Turtles' in business. No, it's not an exotic new species, but a metaphor that reveals a common pitfall in hiring strategies. A 'Post-Turtle' is an individual who has been promoted or hired into a position they are unprepared for or unsuitable, leading to potential business chaos. You might even recognise a few in your …

Leading with Context: The Power of Risk Matrix in Decision-Making. In today's episode, we tackle a critical aspect of leadership and decision-making - leading with context, not control. We kick off with a real-world dilemma from a small business owner, who discovered a newly hired manager had a past conviction for fraud. The immediate reaction from…

This episode is a must-listen for business owners who find themselves constantly juggling multiple tasks, many of which may not be contributing to the growth and success of their business. We delve into the challenge of distinguishing between the 'important' jobs that truly drive your business forward, and the '$20 jobs' that could easily be delega…

In this episode, we delve into the power and importance of understanding and catering to individual work styles for improved team communication and efficiency. We introduce the concept of personal user manuals - a practical tool designed to communicate your work preferences, strengths, and quirks to your team members. We explore how this novel idea…

This episode is all about making the most out of your reading time and choosing the best books to help develop your business acumen. We discuss the importance of being selective in your reading choices, focusing on quality over quantity. The episode delves into the concept of 'sundoku', a Japanese term for the pile of unread books that many busy pr…

In this episode, we explore the power of anchoring and having hard conversations in transforming your business. We delve into the essence of preventing downstream issues by addressing the root cause of the problem, much like stopping a factory from dumping rubbish in a river, rather than constantly cleaning up the river. We discuss the concept of '…

In this insightful episode, we grapple with the elusive concept of culture within small businesses, examining its importance, how to cultivate it, and overcoming challenges in its implementation. We tackle the notion of culture being the X-factor in successful businesses and sports teams alike, a common denominator that sets apart winners from also…

We delve into the crucial topic of aligning your business with the right partners. We discuss why it's vital to choose partners that understand your business model, growth plans, and work ethic. Through personal anecdotes and insightful examples, we highlight the importance of having a bank manager and accountant who are not only competent but also…

Welcome to an insightful episode where we delve into the significant aspect of business growth - building your dream team. This episode equips you with the tools to identify and hire A-Players, who can significantly enhance your business's productivity and performance. Using an engaging car metaphor, we explore how A-Players may cost about 20% more…

In today's episode, we delve into the critical process of recruitment, specifically focusing on pre-screening and virtual interviews. We understand that as a small business owner, your time is precious, and recruiting is a task that you may not do frequently but can be costly if not done correctly. We kick off with a real-life story that highlights…

In this episode, we untangle the misconceptions around policy creation in small businesses. We question the common advice to create policies in response to individual missteps or mishaps, arguing that this approach can often lead to unnecessary bureaucracy and a stifling work environment. We explore real-life scenarios where businesses have been mi…