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Can a Knowledge Base Improve eCommerce Metrics?
Manage episode 274443706 series 2499878
Content provided by The JetRails Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The JetRails Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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101 episodes
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Manage episode 274443706 series 2499878
Content provided by The JetRails Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The JetRails Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
eCommerce brands differentiate themselves in a number of ways, including by providing stellar customer service experiences. However, as brands scale-up, that can be exceedingly difficult. In this episode, we talk about Knowledge Base (KB) software, and opportunities to document pretty much every process, procedure, and piece of information that's important to your organization and your customers. Guest: Matt Romans, GetGuru.com Host: Robert Rand, JetRails.com
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