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Episode 19: How automation is transforming contact centres
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Manage episode 275618026 series 2621672
Content provided by rapidMATION. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by rapidMATION or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
What an episode. We speak to Kris Watt, Innovation and Automation Manager at RACQ, who tells us about how they are transforming their call centre operations with intelligent automation. We hear how they are driving adoption of unattended automation in their contact centres and how the culture of experimentation has led to the great achievements that Kris has been part of throughout their automation journey.
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37 episodes
MP3•Episode home
Manage episode 275618026 series 2621672
Content provided by rapidMATION. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by rapidMATION or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
What an episode. We speak to Kris Watt, Innovation and Automation Manager at RACQ, who tells us about how they are transforming their call centre operations with intelligent automation. We hear how they are driving adoption of unattended automation in their contact centres and how the culture of experimentation has led to the great achievements that Kris has been part of throughout their automation journey.
…
continue reading
37 episodes
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