Contact Center Skills: How to Keep Developing Your Team

The Contact Centre Podcast

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4y ago 20:18

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Sarah Morgan of new contact centre consultancy Luceat Coaching discusses what team leaders and managers can do to help their team to improve their call center skills.

In our conversation, we also talk about which skills are most valuable to improve, as well as how to boost motivation levels and employee engagement to help agents further bolster these skills.

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33 episodes

#Business #Call Centre Helper