Conflict and Conflict Resolution with Host Susan Ney | HR26

HR Inside Out

I don’t think it would be much of a stretch to assume that, at some point in our careers we have all been party to, or impacted by, conflict-laden situations: individuals not getting along, someone not pulling their weight, colleagues not showing up on time or at all, poor behaviour, rules not followed, as only some examples.

All too often, these situations get tolerated, ignored, excused, and otherwise not dealt with.

I have been in situations that allowed me to address such issues, in others where I have been stymied in doing so. I have also been the avoider and the leader who didn’t act in a timely manner.

I know that NOT dealing with situations that create conflict is NOT a good thing. I also know that dealing with conflict is one of the toughest responsibilities that individuals who oversee people face. We don’t teach these skills well. Many of us don’t learn effective conflict resolution in our formative years. This spills over into our work environments. The outcome is not good.

Gary Harper in his excellent book The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home encourages a different approach.

I was lucky enough to learn from Gary. He reminds us that “every conflict provides the opportunity for learning, growth and enhanced relationships”. Yes - the opportunity. I just re-read The Joy of Conflict Resolution. I would like to take today’s podcast to share some of Gary’s insights – because I know they work.

About the Host:

Susan has worked with people all her life. As a human resource professional, she has specialized in all aspects of employment, from hiring to retirement. She got her start as a national representative for a large Canadian union. After pursuing an undergrad degree in business administration, Susan transitioned to HR management, where she aspired to bring both employee and management perspectives to her work. She retired from her multi-decade career in HR to pursue writing, coaching and consulting, and to be able, in her words, to “colour outside the lines.” She promises some fun and lots of learning through this podcast series.

Susan is also the author of Leadership Inside Out: Effecting Change from Within. She holds a Master of Arts degree in Leadership and Training.

If you wish to contact Susan, she can be reached through any of the following:

Website: https://www.effectingchangefromwithin.com

Email: [e-mail]

Linked In: https://www.linkedin.com/in/susan-ney-197494

Facebook: https://www.facebook.com/susan.ney.5/

Book: Leadership Inside Out: Effecting Change from Within – on Amazon

Resources noted in the podcast:

⦁ The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home by author Gary Harper

⦁ Loving What Is by author Byron Katie

⦁ The Pause Principle: Grow the Whole Person to Grow the Whole Leader by author Kevin Cashman

The On-line course “Clarity and Choices”

Currently being developed. If you are interested in learning more, connect with Susan at [e-mail]

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