Communication and Fierce Conversations with Susan Ney | HR28

HR Inside Out

In this week’s podcast we talk about the importance of effective communication and what Susan Scott in her excellent book Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time, calls, “fierce conversations”.

Overall, most of us could be much better communicators. Too frequently we attempt to express ourselves and find that what we had hoped to convey has been received in a manner that we had not intended or expected. With our incresased use of emails, texts, tweets and the like, I see this getting worse, not better over time.

Scott asserts that the next frontier of exponential growth, the place you will find a new and sustainable competitive edge, lies in the area of human connectivity – internally with staff and externally with your marketplace. This assertion is supported by leading edge research groups such as McKinsey & Company where words like heighted connectivity, more purposeful, more human, and emphasis on employees’ need for affirmation, social chohesion, purpose and meaning are being increasingly used - all postive impacts of deep dialogue and effective communication.

We have an opportunity to do things differently as we begin to emerge from the realities of the pandemic. According to Scott, “Conversation = Relationship”. Make your conversations truly great ones! Tips and insights in today’s podcast. Hope you will join me!

About the Host:

Susan has worked with people all her life. As a human resource professional, she has specialized in all aspects of employment, from hiring to retirement. She got her start as a national representative for a large Canadian union. After pursuing an undergrad degree in business administration, Susan transitioned to HR management, where she aspired to bring both employee and management perspectives to her work. She retired from her multi-decade career in HR to pursue writing, coaching, and consulting, and to be able, in her words, to “colour outside the lines.” She promises some fun and lots of learning through this podcast series.

Susan is also the author of Leadership Inside Out: Effecting Change from Within. She holds a Master of Arts degree in Leadership and Training.

If you wish to contact Susan, she can be reached through any of the following:

Website: https://www.effectingchangefromwithin.com

Email: [e-mail]

Linked In: https://www.linkedin.com/in/susan-ney-197494

Facebook: https://www.facebook.com/susan.ney.5/

Book: Leadership Inside Out: Effecting Change from Within at Amazon

Resources noted in the podcast:

⦁ Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time by author Susan Scott

⦁ Dialogue: The Art of Thinking Together by author Willliam Isaacs

⦁ McKinsey & Company article https://www.mckinsey.com/business-functions/organization/our-insights/organizing-for-the-future-nine-keys-to-becoming-a-future-ready-company

The On-line course “Clarity and Choice”

Currently being developed. If you are interested in learning more, connect with Susan at [e-mail]

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