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"How to make simple products in FinTech that customers love?" with Kailash Nadh, CTO @Zerodha
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Building a FinTech product is challenging. Getting your customers to love that product is a completely different game!
In this episode of CX Conversations, I talk with Kailash Nadh, CTO @Zerodha, about the art of making things simple in FinTech and how that affects customer experience.
We dive into:
- how to approach product development from the user's perspective?
- how to use customer feedback for product improvement?
- how to build the right team that embodies this sentiment?
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